Personal Information
Organization / Workplace
Stockholm, Sweden Sweden
Occupation
VP Customer Experience
Website
www.veryday.com
About
Featured as a notable alumnus in Business Week, Stefan has worked with numerous bluechip brands including Adidas, Disney, Nokia and Philips. With experience accumulated from the fields of marketing, design and technology, his unique understanding of service innova- tion, customer experience and change management also grants him regular appointments as keynote speaker, workshop facilitator and executive coach. He lectures at various universities across Europe.
Tags
servicedesign
cx
service design
innovation
design
future
customer experience
customer
value
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change
paradigm shift
service
marketing
employee engagement
differentiation
leadership
connectivity
svid
designship
workshop
collaboration
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creativity
imagination
branding
experiencedesign
management
usp
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ai
skills
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hr
employee experience
engagement
telecom
growth
business
storytelling
loyalty
brand management
customer service
customer centricity
omni channel
public service
democracy
better outcomes
lower cost
mobility
healthcare
experience
prototyping
economy
trends
market
products
shift
transition
opportuinty
brand innovation
codesign
design management
organisation
network era
dmi
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finland
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Presentations
(14)
See all
Documents
(1)
Likes
(36)
See all
SD Futures: Service design, the next ten years
Livework Studio
•
4 years ago
Agile frameworks: the why, how and what
Sander Goudswaard
•
7 years ago
No.10 Insight Over Ideology
Switch On | Thrive Your Future
•
8 years ago
The Emerging Global Web
yiibu
•
9 years ago
Future of Retail
Raimo Van Der Klein
•
8 years ago
Design and Emotion presentation
Carrie Chan
•
14 years ago
PSFK presents Future Of Health
PSFK
•
12 years ago
Service Design Thinking
Marc Stickdorn
•
9 years ago
Beyond Usable | Mapping Emotion to Experience
Kelly Goto
•
9 years ago
5 Things I Wish I Knew – A Service Design Journey
Jamin Hegeman
•
9 years ago
Designing Customer Experience - Cookbook
Jin Kang Møller
•
10 years ago
What Next? Answering the question of life after chemotherapy at Memorial Sloan Kettering
Joseph Gray
•
13 years ago
Services Marketing
Ch Usman Waheed
•
15 years ago
Pawned. Gamification and Its Discontents
Sebastian Deterding
•
12 years ago
Business Needs Design Now
Stephen Anderson
•
15 years ago
DOTT Cornwall - Introduction to Service Design and Methods
Andy Polaine
•
13 years ago
When the marketing becomes the product
Helge Tennø
•
13 years ago
Web 2.0 Business Models
Teemu Arina
•
15 years ago
Service Logic – a new Dominant Logic for Social Customer Relationship Marketing
Wim Rampen
•
13 years ago
The Molecular Brand
Torsten Henning Hensel
•
13 years ago
Designing for Web 2.0: The Visual Ecosystem
Luke Wroblewski
•
16 years ago
Inspiration from The Edge: New Patterns for Interface Design
Stephen Anderson
•
15 years ago
Goodness And Happiness - Why Generosity Is The Future Of Marketing Strategy
Neil Perkin
•
14 years ago
Subject To Change: creating great products and services for an uncertain world
Adaptive Path
•
15 years ago
It’s design, but not as they know it!
Engine Service Design
•
15 years ago
Working through Screens Idea Cards | www.FlashbulbInteraction.com/WTS.html
Flashbulb Interaction, Inc.
•
14 years ago
Modern Brand Building
Paul Isakson
•
14 years ago
The Brand Gap
coolstuff
•
16 years ago
Modern Branding
Zeus Jones
•
14 years ago
Marketing3 Presentation
Alain Thys
•
15 years ago
Presentations
(14)
See all
Documents
(1)
Likes
(36)
See all
SD Futures: Service design, the next ten years
Livework Studio
•
4 years ago
Agile frameworks: the why, how and what
Sander Goudswaard
•
7 years ago
No.10 Insight Over Ideology
Switch On | Thrive Your Future
•
8 years ago
The Emerging Global Web
yiibu
•
9 years ago
Future of Retail
Raimo Van Der Klein
•
8 years ago
Design and Emotion presentation
Carrie Chan
•
14 years ago
PSFK presents Future Of Health
PSFK
•
12 years ago
Service Design Thinking
Marc Stickdorn
•
9 years ago
Beyond Usable | Mapping Emotion to Experience
Kelly Goto
•
9 years ago
5 Things I Wish I Knew – A Service Design Journey
Jamin Hegeman
•
9 years ago
Designing Customer Experience - Cookbook
Jin Kang Møller
•
10 years ago
What Next? Answering the question of life after chemotherapy at Memorial Sloan Kettering
Joseph Gray
•
13 years ago
Services Marketing
Ch Usman Waheed
•
15 years ago
Pawned. Gamification and Its Discontents
Sebastian Deterding
•
12 years ago
Business Needs Design Now
Stephen Anderson
•
15 years ago
DOTT Cornwall - Introduction to Service Design and Methods
Andy Polaine
•
13 years ago
When the marketing becomes the product
Helge Tennø
•
13 years ago
Web 2.0 Business Models
Teemu Arina
•
15 years ago
Service Logic – a new Dominant Logic for Social Customer Relationship Marketing
Wim Rampen
•
13 years ago
The Molecular Brand
Torsten Henning Hensel
•
13 years ago
Designing for Web 2.0: The Visual Ecosystem
Luke Wroblewski
•
16 years ago
Inspiration from The Edge: New Patterns for Interface Design
Stephen Anderson
•
15 years ago
Goodness And Happiness - Why Generosity Is The Future Of Marketing Strategy
Neil Perkin
•
14 years ago
Subject To Change: creating great products and services for an uncertain world
Adaptive Path
•
15 years ago
It’s design, but not as they know it!
Engine Service Design
•
15 years ago
Working through Screens Idea Cards | www.FlashbulbInteraction.com/WTS.html
Flashbulb Interaction, Inc.
•
14 years ago
Modern Brand Building
Paul Isakson
•
14 years ago
The Brand Gap
coolstuff
•
16 years ago
Modern Branding
Zeus Jones
•
14 years ago
Marketing3 Presentation
Alain Thys
•
15 years ago
Personal Information
Organization / Workplace
Stockholm, Sweden Sweden
Occupation
VP Customer Experience
Website
www.veryday.com
About
Featured as a notable alumnus in Business Week, Stefan has worked with numerous bluechip brands including Adidas, Disney, Nokia and Philips. With experience accumulated from the fields of marketing, design and technology, his unique understanding of service innova- tion, customer experience and change management also grants him regular appointments as keynote speaker, workshop facilitator and executive coach. He lectures at various universities across Europe.
Tags
servicedesign
cx
service design
innovation
design
future
customer experience
customer
value
transformation
change
paradigm shift
service
marketing
employee engagement
differentiation
leadership
connectivity
svid
designship
workshop
collaboration
opportunities
creativity
imagination
branding
experiencedesign
management
usp
advertising
robots
ai
skills
talent
ex
hr
employee experience
engagement
telecom
growth
business
storytelling
loyalty
brand management
customer service
customer centricity
omni channel
public service
democracy
better outcomes
lower cost
mobility
healthcare
experience
prototyping
economy
trends
market
products
shift
transition
opportuinty
brand innovation
codesign
design management
organisation
network era
dmi
methodology
process
overview
examples
finland
hospitality
trourism
See more