Stefan Moritz

servicedesign cx service design innovation design future customer experience customer value transformation change paradigm shift service marketing employee engagement differentiation leadership connectivity svid designship workshop collaboration opportunities creativity imagination branding experiencedesign management usp advertising robots ai skills talent ex hr employee experience engagement telecom growth business storytelling loyalty brand management customer service customer centricity omni channel public service democracy better outcomes lower cost mobility healthcare experience prototyping economy trends market products shift transition opportuinty brand innovation codesign design management organisation network era dmi methodology process overview examples finland hospitality trourism