1.
Enabling Modern Work
Frontline Worker Solutions
Enabling Frontline Workers with
Intelligent Retail and Manufacturing
Day 2 | <Date>
WE Partner Readiness

2.
Course Overview
Frontline Process
Automation, Scheduling
and Cover Management
 Why frontline workers are important
 Solution overview
 Manage Shifts seamlessly
 Simplify Task management
 Integrating Tasks
 Create customized experiences
 Integrating Shifts
 Teams and Power Platform for frontline
scenarios
 Customer examples
Enabling Frontline Workers
with Intelligent Retail and
Manufacturing
 Industry trends impacting Retail
employees
 Employee experience and productivity
 Driving closed-loop communications
and action
 Security Compliance and Data
 Learning and Growth opportunities
 Digitizing Shifts and Tasks
management
 Digitization and automation of
processes
 Strengthening culture and community
in Manufacturing
 Connecting manufacturing teams
 Transforming maintenance
 Addressing skills gaps
 Creating intelligent supply chains
Empowering Frontline Workers
in Healthcare and Government
Organizations
 Strengthen culture and community
 Rethink care team productivity and
efficient communication
 Digitize health facility operations
 Train, onboard, and upskill staff
effectively
 Rethink productivity and collaboration
in government organizations
 Digitize government operations
 Protect the organization
 Train, onboard, and upskill effectively
 Strengthen employee culture and
community

3.
Modern Workplace
for frontline workers
Retail

4.
Digitization and the COVID-19 pandemic are shifting the paradigm in
retail
Growing expectations on workers and scheduling
difficulties
Must support employee wellbeing and assist in increasingly
complicated scheduling
Experience matters
Brick and mortar differentiators
Digitization requires cultural change
Effective change management and upskilling employees
56%
of retailers feel the
pandemic will
permanently change
the way people shop
Evolving product offerings
Delivering next-gen products requires enabling new capabilities
Shifting customer behavior
Technology and the pandemic are transforming customer needs and
expectations

5.
Remaining relevant starts with empowering your frontline workers
Customer
satisfaction
Time to
productivity
Resource
optimization
Key Metrics Workforce
retention
Ensure business continuity
through accessible and
secure workplace
experiences
Cultivate a productive and
engaged workforce to
retain top talent from shop
floor to C-Suite
Improve profit margin and
operational efficiency
through automation and
insights
Transform communication
and collaboration across
the organization

6.
They’re the first people to interact
with customers
They’re the people who operationalize
strategies
They’re the first people to work
with new products
They’re the first people to represent the
company brand
Empowering frontline
workers is critical to the
success of any retailer

7.
72% of workers will be working remotely
Industry trends impacting your employees
75% of retail leaders say customer facing employees
have strong impact on annual sales
86% of C-level retail executives rank
employee compensation and safety as the top
priorities during the pandemic
56% of retailers feel the pandemic will
permanently change the way people shop
Stat 1: https://o365pp.blob.core.windows.net/media/Gartner%20Industry%20Addressability%20Report.pdf
Stat 2 & 3: https://chainstoreage.com/study-new-c-suite-position-needed-deal-health-safety
Stat 4: https://chainstoreage.com/survey-retail-winners-understand-importance-store-associates

8.
Frontline workers lack the tools they need
Retail employees face challenges that limit their effectiveness
60%
Difficulty collaborating with teammates
More than 60% of store associates aren’t currently equipped with company-provided mobile
devices.1
30%
Have limited access to vital operational information
Almost 30% of associates don’t have the ability to check store inventory in real time.4
50%
Lack critical job knowledge
Nearly 50% of associates, at some point in the day, know less about products than their
customers do.2

9.
Employee Experience and
Productivity

10.
Employee experience and productivity
Engaging employees requires retailers to foster inclusion by:
Connect employees to your brand
Incorporate all employees, from shop floor to top floor, into the
company mission
Recognize employee contributions and value
Celebrate excellence and achievements across the organization
Connect employees across the organization
Create communities of common needs and interests in a digital
feedback loop
Empower diverse workforces
Give multi-cultural and multi-lingual FLW the tools needed
to thrive

11.
Building community requires engagement at all levels
Eddie McFarlane
VP of Sales
Eddie works at Contoso’s corporate headquarters and
develops Contoso’s national sales strategy.
Jane is a busy customer who wants a personalized
and convenient purchasing experience.
Jane Doe
Customer
Marne Braun
Store Associate
Marne supports and assists customers at one of
Contoso’s retail locations.
Jayden manages operations and oversees store
associates at one of Contoso’s retail locations.
Jayden Orias
Store Manager
Selina oversees Contoso stores in a particular region
and is responsible for hitting regional sales targets.
Selina Lorenz
Regional Manager

12.
Connect employees to your brand
Incorporate all employees, from shop floor to top floor, into the
company mission
Marne asks a question in Teams and receives a direct response in the
IM window, closing the loop on the task.
Marne wants to know how to handle increased store traffic during the
holidays. She opens Teams and posts a question on Yammer.
Selina and Jayden share strategy and holiday staffing Word documents
from SharePoint that Marne opens on her device.
Later, Marne joins Eddie’s live broadcast on Stream to learn about
holiday sales targets.

13.
Recognize employee contributions
Celebrate excellence and achievements across the organization
Marne works late to help a frustrated customer complete a complicated
purchase.
Jayden sends Praise to the store’s Teams channel calling out Marne’s hard
work and thanking her.
Selina likes Jayden’s post and shares it with the regional Teams channel.
Eddie sees the post and sends Marne a personal message, making Marne
feel recognized and encouraged.

14.
Connect employees across the organization
Create communities of common needs and interests in a digital
feedback loop
Marne shares insights from the store floor to her company’s Yammer
channel through the Teams app.
Jayden sees the comment and responds with a Stream video on the
topic.
Several colleagues like her comment and respond, validating her
original post and adding additional insights of their own.
One commenter tags Jayden, asking him his thoughts on the topic.

15.
Empower diverse workforces
Give multi-cultural and multi-lingual FLW the tools needed to thrive
Marne shares insights from the store floor to her company’s Yammer
channel through the Teams app.
Jayden sees the comment and responds with a Stream video on the
topic.
Several colleagues like her comment and respond, validating her
original post and adding additional insights of their own.
One commenter tags Jayden, asking him his thoughts on the topic.

16.
Summary | Modern Workplace benefits
Strengthening culture and community delivers concrete results
This efficiency gain can
save large retail
organizations up to
$380,000 per year.4
Frontline workers spend
an average of 1.6 hours
per week reviewing
company updates.2
Deploying Microsoft 365
solutions can increase
update efficiency by
16.5%.3
84% of organizations that
digitally empowering
frontline workers increase
worker satisfaction.1

17.
Security, Compliance,
Governance, Data

18.
Security, Compliance and Data
Delighting customers requires retailers to eliminate silos by:
Regulate on-clock time and conditional access
Secure your endpoints and prevent data loss
Implement persona-specific policy
To achieve large-scale efficiency and success

19.
Learning and Growth
Opportunities

20.
Learning and Growth Opportunities
To empower our workforce, and maximize their potential we need
to:
Onboard employees quickly and efficiently
Digitize resources in a single hub to streamline onboarding, training,
and knowledge sharing
Enable continuous learning on the sales floor
Upskill associates with on-the-job learning and development tools
Answer questions quickly
Give employees access to real-time assistance and support
Enable employee growth opportunities
Accelerate career paths by encouraging employee up-skilling

21.
Training employees requires collaboration
Marvin works at Contoso’s corporate headquarters
and supports all training and onboarding programs.
Marvin Moran
Training Manager
Marne Braun
Store Associate
Marne supports and assists customers at one of
Contoso’s retail locations.
Jayden manages operations and oversees store
associates at one of Contoso’s retail locations.
Jayden Orias
Store Manager

22.
Onboard employees quickly and efficiently
Digitize resources in a single hub to streamline training
Jayden was recently promoted to manager at his store.
Marvin is able to track his receival of materials, and Jayden arrives on
the sales floor ready for his first day.
Before he starts the new role, Marvin adds him to the new employees
Yammer Community in Teams where he can access the onboarding
checklist.
He accesses the employee handbook, asks questions, watches Stream
videos, and reviews other community discussions

23.
Enable continuous learning on the sales floor
Upskill associates with on-the-job learning and development tools
Marne needs to complete customer service training.
Marne provides feedback to Marvin on Teams after completing training.
Jayden sends a Teams message to Marvin to identify the training
resources she needs.
Through Teams, Marvin shares the files from SharePoint with Jayden
and adds Stream videos to Marne’s training portal.

24.
Answer questions quickly
Give trainees access to real-time assistance and support
Marvin invites Marne to join a Teams call and uses a screenshare to
walk her through the process while also sharing his insights and best
practices.
Marvin adds additional resources from SharePoint in the Teams chat.
Marne messages Marvin from Teams for guidance on the process for
logging customer complaints.

25.
Summary | Modern Workplace benefits
Enhancing employee education delivers concrete results
This efficiency gain
can save large retail
organizations up to
$260,000 per year.4
Frontline workers spend
an average of .9 hours
per week participating in
onboarding activities.2
Deploying Microsoft 365
solutions can increase
employee training
efficiency by 19.2%.3
91% of organizations
that digitally empower
frontline workers increase
worker productivity.1

26.
Digitize shift and task
management

27.
Digitize shift and task management
Satisfying employees requires retailers to drive flexibility by:
Maintaining full coverage across shifts
Collaborate quickly with workers to ensure every shift is covered
Facilitating flexible scheduling
Empower employees to digitally access and update shifts
Incentivizing inconvenient shifts
Give managers the ability to quickly configure staffing incentives

28.
Creating a flexible work environment requires communication
Edgar works at Contoso corporate headquarters and
is responsible for driving employee satisfaction.
Edgar Calhoun
HR Manager
Marne Braun
Store Associate
Marne supports and assists customers at one of
Contoso’s retail locations.
Jayden manages operations and oversees store
associates at one of Contoso’s retail locations.
Jayden Orias
Store Manager

29.
Facilitate flexible scheduling
Empower employees to digitally access and update shifts
Marne runs into a conflict shortly before her shift is scheduled to start.
She checks the work schedule, using Teams to access her company’s
customized third-party staffing portal.
Jayden receives a Teams notification about the request on his mobile
device. He reviews the trade, sees that he still has 100% staffing
coverage, and approves it from Teams.
She sees that another coworker is scheduled to come in later that day
and uses Teams to see if they can swap their shifts.
The coworker agrees, and Marne switches to the Shifts feature in Teams
to submit a schedule change request to Jayden.

30.
Maintain full coverage across all shifts
Collaborate quickly with workers to ensure every shift is covered
Marne agrees, and Jayden switches to the Shifts feature in Teams to
adjust her schedule.
He also sees that Marne, one of his more experienced employees, is
scheduled for a shift later that day.
He messages her via Teams to see if she can come in earlier that day to
help the two new employees.
Jayden is reviewing his staffing schedule in Teams and notices that two
of his newest hires are the only two people scheduled for what he
knows will be a busy shift.

31.
Incentivize inconvenient shifts
Give managers the ability to quickly configure staffing incentives
Marne picks up the shift and Jayden receives an alert that the shift has
been filled.
Edgar approves Jayden’s request and updates the upcoming shift
information using Shifts in the Teams app.
Marne is notified that she can earn overtime.
Jayden needs to fill an empty shift that no one on his team will take.
Using Teams, he sends Edgar a staffing report file from SharePoint to
determine if he can offer overtime.

32.
Summary | Modern Workplace benefits
Modernizing scheduling and shift management delivers concrete results
This efficiency gain
can save large retail
organizations up to
$510,000 per year4
Frontline workers
spend an average of
2.2 hours per week
managing their
schedules2
Deploying Microsoft
365 solutions can
streamline schedule
management by
16.8%3
64% of organizations
that digitally empower
frontline workers
decrease turnover1

33.
Digitization and automation
of processes

34.
Digitization of automation and processes
Rapidly assess and address pressing issues
React Quickly
Rapidly assess and address pressing issues
Reducing churn
Enable teams to track critical objectives, milestones, and timelines.
Streamlined communications
Enable teams to track critical objectives, milestones, and timelines

35.
Efficient action demands alignment across the organization
George Langley
Inventory Manager
George works at Contoso’s regional office and tracks
product sales and inventory across stores.
Selina oversees Contoso stores in a particular region
and is responsible for hitting regional sales targets.
Selina Lorenz
Regional Manager
Marne Braun
Store Associate
Marne supports and assists customers at one of
Contoso’s retail locations.
Jayden manages operations and oversees store
associates at one of Contoso’s retail locations.
Jayden Orias
Store Manager
Jane is a busy customer who wants a personalized
and convenient purchasing experience.
Jane Doe
Customer

36.
React quickly
Rapidly assess and address pressing issues
After a product recall, Marne watches a recall training video on Stream.
Jane asks Marne a question about the recall.
Marne uses the Teams app on her phone to send Jane an FAQ about
the recall from SharePoint.
Jane decides to return the product, and Marne processes the
transaction directly from her device.
Enabled by Power Apps, George is automatically notified that the
product was returned.

37.
Reduce churn
Enable teams to track critical objectives, milestones, and timelines.
Selina shares her product promotion strategy with George over Teams
to make revisions.
Selina uploads the updated plan to SharePoint from the Teams app
with store managers in her region.
Jayden reviews the plan, creates milestones, and assigns actions to his
store associates using Tasks on his device.
Marne receives the Tasks notification from Jayden with instructions for
her checklist. Jayden is automatically notified when each task is
completed.

38.
Streamlined Communications
Give employees access to real-time assistance and support
After a product recall, Marne watches a recall training video on Stream.
Jane asks Marne a question about the recall.
Marne uses the Teams app on her phone to send Jane an FAQ about
the recall from SharePoint.
Jane decides to return the product, and Marne processes the
transaction directly from her device.
Enabled by Power Apps, George is automatically notified that the
product was returned.

39.
Summary | Modern Workplace benefits
Preparing for the unexpected delivers concrete results
This efficiency gain can
save large retail
organizations up to
$275,000 per year.4
Frontline workers spend
an average of 1.2 hours
per week checking
assigned tasks.2
Deploying Microsoft 365
solutions can increase
task monitoring efficiency
by 16.6%.3
88% of organizations that
digitally empower
frontline workers increase
operational efficiency.1

40.
Microsoft 365 Frontline Worker for Manufacturing Guided Simulation
Guided simulations allow you to demo complex technologies in a simulated
environment with or without the assistance of click beacons and annotations
Mobile manufacturing operator experience in Teams

41.
Customer evidence
appendix

42.
Marks & Spencer
Challenge To meet changing industry needs, Marks & Spencer
needed a strategy to deliver exceptional customer
service and unite a global workforce.
Solution Marks and Spencer deployed Yammer to connect over
80,000 employees, used Sway to develop training
resources for Office 365, and created a digital library
of over 40,000 documents and resources.
Benefits • Increased productivity by arming employees with
mobile access to workplace applications anywhere
• United a global workforce by giving employees
across locations one place to access information
• Enhanced customer service by improving access
to resources
Working smarter with digital tools
We’re adapting technology to our needs so we can work
together on a joint mission to do the best for our
customers and colleagues. At M&S, we consider Office
365 an enabler for creative collaboration.”
— Carl Dawson
IT Director, Marks & Spencer

43.
G&J Pepsi-Cola Bottlers, Inc.
Transforming in-store merchandising and auditing
Challenge To deliver more on-the-go services for the company,
G&J Pepsi needed to implement secure IT tools .
Solution G&J Pepsi deployed Microsoft PowerApps, Power BI,
and Microsoft Flow to create custom applications that
automated the company’s store audit and
merchandising process.
Benefits • Saved the organization $500,000 in the first year
• Delivered new mobile services to more than 900
• field personnel
• Improved communication and ease of access to data
• Enabled a simpler, more efficient customer
experience
The expectation was to deliver good apps quickly at a low
cost. PowerApps gave me the confidence that we could
accomplish this in-house.”
— Eric McKinney
Cloud Services Manager, G&J Pepsi

44.
Tesco
Empowering employees with cloud services
Challenge To improve customer service, Tesco needed a new
approach to empower and engage employees. Workers
lacked real-time communications and responsiveness
across teams.
Solution Tesco deployed Office 365, including SharePoint
Online and Yammer, to facilitate connections
across the business.
Benefits • Improved customer service
• Increased responsiveness and communication
across the organization
• Enhanced employee satisfaction
Collaborating with Office 365, everyone was more
responsive and communicative. User scenarios for
SharePoint Online were no longer defined by IT; instead
the solution became more of a people’s collaboration
platform.” — Atul Bhardwaj
Chief Information Officer, Tesco

45.
Frontline workers stories
Manufacturing

46.
Product excellence is no longer enough in manufacturing
Growing expectations on workers
Disruption in established markets is driving a major skills gap challenge
Shifting focus towards services
Delivering services is critical to remain competitive
Expanding customer needs
Technology is transforming customer needs and expectations
Accelerating markets
Efficiency is key to adapting to a faster time to market
Evolving product offerings
Delivering next-gen products requires enabling new capabilities
76%
of manufacturers either have
a smart factory initiative that
is ongoing or are working on
formulating it.

47.
Remaining relevant requires transformation across the organization
Today’s digitized environment requires manufacturers to
Enhance digital factories to
transform production
Empower the workforce to
deliver a connected,
integrated experience
Improve collaboration
through human-centered
manufacturing
Monetize connected
products to open new
revenue streams
Reskill the workforce in new
capabilities that address the
skills gap
Keeping pace demands action at all levels
The Boardroom Information workers Frontline workers

48.
Success depends on
frontline workers at the
factory and in the field
They’re the people who
drive product quality
They’re the people who keep
critical equipment running
They’re the people who keep
customers in business
They’re the people who deliver
products and materials

49.
Organizations that prioritize frontline workers see results
They are more
competitive
81% of executives agree that
frontline worker autonomy
makes organizations more
competitive.1
They generate
more revenue
70% of organizations that
empower frontline workers see
increased sales and revenue.2
They are more
productive
67% of manufacturers in the
United States believe connected
tools will make workers more
productive.3
They grow
more quickly
46% of organizations that
prioritize frontline worker
autonomy see above-average
growth rates.4

50.
But these workers lack the tools they need
Manufacturing employees face a number of challenges
92%
Lack of critical job knowledge
92% of manufacturers indicate upskilling their existing employees is one of the key workforce
challenges they face.1
62%
Reliance on manual processes
62% of manufacturers still use pen and paper to track some key production processes.2
50%
Limited access to production information
Less than 50% of manufacturers currently have an operational smart factory.3
13%
Poor visibility into supply chain activity
Only 13% of manufacturing organizations have complete visibility into activity across all tiers
of their supply chain.4

51.
Learn how to empower frontline workers
Choose astory:
Strengthen culture and
community:
Transforming
communication with
digital technology helps
manufacturers engage
employees across the
organization.
Connect manufacturing
teams:
Empowering frontline
workers with digital
technology helps
manufacturers eliminate
silos and increase
efficiency.
Transform
maintenance:
Arming frontline workers
with digital technology
empowers manufacturers
to minimize equipment
downtime.
Address skills
gaps:
Improving access to
information with digital
technology helps
manufacturers arm
employees with the
information they need.
Create intelligent
supply chains:
Facilitating collaboration
with digital technology
enables manufacturers to
respond to supply chain
issues efficiently and
effectively.

52.
Strengthen culture and
community

53.
Help strengthen culture and community
Engaging employees requires manufacturers to foster inclusion by:
Creating meaningful connections
Provide all employees with visibility into company strategy..
Recognizing employee contributions
Celebrate excellence and achievements across the organization.
Connecting across all levels
Give employees a platform to share opinions and best practices.

54.
Building community requires engagement at all levels
Jeff Widner
Factory Worker
Jeff operates production equipment at
Contoso’s regional factory.
Johnny Reyes
Maintenance Worker
Johnny services production equipment
at Contoso’s regional factory.
Sam Williams
Field Service Technician
Sam travels to customer sites to
service and repair Contoso products.
Arjun Kapoor
Product Engineer
Arjun develops new Contoso products
and works to improve existing designs.
Ahmed Nassar
Factory Manager
Ahmed directs production activities at Contoso’s
regional factory.
Mark Jackson
Field Service Manager
Mark oversees Contoso’s field service operations and
manages technicians.
Kathy Tipton
CEO
Kathy defines Contoso’s business strategy and leads
key initiatives.

55.
Create meaningful connections
Provide all employees with visibility into company strategy
Jeff and Johnny post in the factory Teams channel asking about an
upcoming product launch.
Ahmed sees their Teams post and replies with the link to an
announcement Kathy posted on Yammer.
Jeff and Johnny read Kathy’s Yammer post announcing she’ll be going live
on Stream to answer questions and provide additional context.
Jeff and Johnny join the live Stream broadcast from the Teams app on
their devices and engage with Kathy to understand the product strategy.

56.
Recognize employee contributions
Celebrate excellence and achievements across the organization
Johnny went above and beyond to strategically enhance a critical piece of
production equipment. Ahmed tags Johnny in their Teams channel, and
sends him Praise, thanking him for the hard work.
Jeff and Sam like Ahmed’s post in the Teams channel and leave comments
thanking Johnny.
Kathy learns of Johnny’s strategy for improving the piece of equipment
and she recognizes him on Contoso’s Yammer page as the employee of
the month.

57.
Connect across all levels
Give employees a platform to share opinions and best practices.
Sam uses her tablet to share a customer complaint on Yammer.
Arjun sees the post in his newsfeed and suggests a fix for the
customer’s problem.
Sam sends Arjun Praise for the helpful suggestion and shares his post
with Mark over Teams.
Mark shares Arjun’s advice with all his technicians by broadcasting a
message via the Company Communicator App.

58.
Summary | Modern Workplace benefits
Strengthen culture and community
Strengthening culture and community delivers concrete results
84% of organizations that
digitally empower
frontline workers increase
worker satisfaction.1
Frontline workers spend
an average of 1.6 hours
per week reviewing
company updates.2
Deploying Microsoft 365
solutions can streamline
this process by up
to 16.5%.3
This efficiency gain can
save large manufacturing
organizations up to
$380,000 per year.4

59.
Transform
maintenance

60.
Help transform maintenance
Minimizing downtime requires manufacturers to revolutionize
maintenance by:
Anticipating issues
Adopt a proactive approach to equipment maintenance.
Enhancing field service
Increase service efficiency and customer satisfaction.
Facilitating troubleshooting
Empower maintenance technicians to deliver a first-time fix.

61.
Keeping equipment running requires collaboration
Johnny Reyes
Maintenance Worker
Johnny services production equipment
at Contoso’s regional factory.
Sam Williams
Field Service Technician
Sam travels to customer sites to
service and repair Contoso products.
Tony Rodriguez
Maintenance Manager
Tony manages all maintenance
activities at Contoso’s regional factory.
Mark Jackson
Field Service Manager
Mark oversees Contoso’s field service
operations and manages technicians.
Ahmed Nassar
Factory Manager
Ahmed directs production activities at Contoso’s
regional factory.
Selena Andrews
Expert Technician
Selena helps field service technicians complete
complex repairs.
Brianna Johns
Customer
Brianna expects Contoso to deliver innovative
products and services.

62.
Anticipate issues
Adopt a proactive approach to equipment maintenance
Johnny receives a Teams notification from the Shop Floor Management
app indicating a key piece of equipment needs maintenance.
Johnny uses his tablet to locate the machine and view real-time
performance data in Power BI.
He uses the data to determine the machine can run safely for 36 hours
and uses Teams Walkie Talkie to let Tony know.
Tony accesses the production calendar in Outlook, and lets Ahmed know
that to avoid downtime, the repairs should occur over the weekend.
Ahmed agrees, and Tony uses Shifts to give Johnny overtime to make
the repair.

63.
Enhance field service
Increase service efficiency and customer satisfaction
Mark receives a notification that a customer’s equipment is
malfunctioning.
Mark uses Shifts in his Teams app to quickly identify an available
technician with the parts and expertise to fill the work order.
Mark books Sam for the job in Shifts. Enabled by Power Apps, Sam is
automatically assigned Tasks in Teams with details for completing the
work order. She uses her mobile device to view the details, and chats with
Mark via Teams to answer a few questions.
Sam quickly services the machine and uploads an image of the completed
repair. Mark is automatically notified of the closed work order in Tasks.

64.
Facilitate troubleshooting
Empower maintenance technicians to deliver a first-time fix
Sam views her service schedule in Shifts from her Teams app and notices
she is slated to complete a complex repair.
She checks her Tasks list in Teams to confirm her truck is loaded with all
the necessary parts.
When Sam arrives at the site, she reviews the work order details from her
Teams app.
The damage is worse than expected, so Sam sends photos of the
equipment over Teams chat to Selena for support.
With Selena’s guidance, Sam successfully completes the repair and
updates her Tasks. The customer is impressed that Contoso was able to fix
the issue with only one visit.

65.
Summary | Modern Workplace benefits
Transform maintenance
Transforming maintenance delivers concrete results
87% of organizations that
digitally empower
frontline workers increase
customer satisfaction.1
Frontline workers spend
an average of 1.2 hours
per week viewing and
checking assigned tasks.2
Deploying Microsoft 365
solutions can streamline
task management by up
to 16.6%.3
This efficiency gain can
save large manufacturing
organizations over
$275,000 per year.4

66.
Address skills
gaps

67.
Help address skill gaps
Preparing employees requires manufactures to improve
access to information by:
Managing workflows efficiently
Empower teams to track critical objectives and milestones.
Centralizing resources
Improve access to critical training and reference materials.
Streamlining training
Establish more efficient and effective training processes.

68.
Success requires sharing information across the organization
Jeff Widner
Factory Worker
Jeff operates production equipment at Contoso’s
regional factory.
Johnny Reyes
Maintenance Worker
Johnny services production equipment at Contoso’s
regional factory.
Lily Goodwin
Shift Lead
Lily supervises production activities at Contoso’s
regional factory.
Jane Choi
Operations Manager
Jane assesses and improves production processes at
Contoso’s regional factory.
Ahmed Nassar
Factory Manager
Ahmed directs production activities at Contoso’s
regional factory.

69.
Efficiently manage workflows
Empower teams to track critical objectives and milestones
Ahmed receives the schematics for a new product the factory needs
to produce.
He uses his tablet to share the schematics with Jane in an Excel document
over Teams.
Jane leverages the schematics information from the Excel document to
develop production targets in her Planner on Teams. She shares
milestones with Ahmed and Lily in their Teams channel.
To meet the identified milestones, Lily uses Tasks in Teams to assign next
steps to Jeff and Johnny.
Jeff and Johnny use Tasks on their mobile devices to track their progress
throughout the day.

70.
Centralize resources
Improve access to critical training and reference materials
Jeff is covering for a coworker and doesn’t know how to start a key
piece of equipment.
He quickly uses his mobile device to locate the startup checklist in
SharePoint and a relevant Stream training video all from his Teams app.
Jeff reviews the training materials and reaches out to Lily with Teams
Walkie Talkie to ask her a few questions.
Lily quickly responds to his message and sends a custom sticker for
encouragement from the Custom Stickers App. Jeff successfully starts the
equipment and sends Lily a “thank you” sticker for her help.

71.
Streamline training
Establish more efficient and effective training processes
Johnny and Lily need to learn how to operate a new piece of machinery.
Ahmed shares the user manual and process documentation from
SharePoint with Lily and Johnny in their Teams channel.
Ahmed assigns each team member Tasks from Teams to read the
documentation, watch the machinery Stream video, and complete the
knowledge quiz on Forms.
Lily and Johnny are able to complete their Tasks and ask questions all
from a single, secure app on any of their devices.

72.
Summary | Modern Workplace benefits
Address skills gaps
Addressing skills gaps delivers concrete results
91% of organizations that
digitally empower
frontline workers increase
worker productivity.1
Frontline workers spend
an average of .9 hours
per week participating in
onboarding activities.2
Deploying Microsoft 365
solutions can increase
employee training
efficiency by 19.2%.3
This efficiency gain can
save large manufacturing
organizations up to
$260,000 per year.4

73.
Customer evidence
appendix

74.
Grundfos
Using Microsoft 365 for improved business practices
to help change lives
Challenge To improve information sharing, Grundfos needed to
help connect remote and traveling employees. The
company was slow to track the most accurate and up-
to-date versions of documents. Employees also used
multiple file storage solutions, creating complex
support issues, redundant data storage, and security
concerns.
Solution Grundfos deployed SharePoint Online, Yammer, and
OneDrive for Business to boost communication around
the world, connect people and ideas, improve business
processes, and safeguard important files and data.
Benefits • Eliminated on-premise servers.
• Improved security and the ability to provide and
control easy access to data.
• Enhanced connections inside and outside the
company.
It’s amazing how transformative access to clean water can
be. By using Office 365 to collaborate with our worldwide
partners, technicians, and stakeholders on the ground,
we’re making success stories happen.
— David McMillan, Executive Vice President, Building
Services Grundfos North America

75.
Aston Martin
Driving a collaborative agenda for a competitive
advantage with Microsoft 365
Challenge To meet business objectives, Aston Martin needed to
produce more cars for a wider audience at a faster
pace, while ensuring high-quality production.
Solution Aston Martin deployed Microsoft 365 digital tools to
energize employee creativity, data insights, and
teamwork, pushing the boundaries of performance and
style for the ultimate driving experience.
Benefits • Increased reliability for public site with enhanced
cloud security.
• Gained control over document access and sharing
capabilities.
• Bettered resource management and rationalized the
new pace of production.
Creating an automobile of our caliber involves one of the
most complex manufacturing processes in any industry.
We need the best systems, technology, and collaboration
tools we can find. To help deliver every car on time and
on budget, Aston Martin runs its business on Office 365.
— Simon Sproule, Vice President and Chief Marketing
Officer at Aston Martin Lagonda

76.
Questions and answers

77.
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