More Related Content
Similar to 7 keys to success
Similar to 7 keys to success (20)
7 keys to success
- 2. 7 – Keys to Success
All copyright reserved © Mirza Yawar Baig & Yawar Baig & Associates yawarbaig@gmail.com
Reproduction in any media without prior written permission of the author is prohibited.
2
One of the hallmarks of our times is that thanks to communication technology we have a
glut of information. Another is that we have a multitude of communication instruments
but we seem to have stopped communicating. Similarly with a surfeit of information we
now have a challenge, understanding the reality and even more so, chalking out a path of
action that can lead to some positive results.
What I have tried to do is to conceptualize this into 7, steps which are easy to follow and
which I use myself to decide on which issues I will tackle and which I will leave alone. That
way I am able to conserve my energy so that the things that I focus on get the amount of
time and attention they need in order to show results.
The 7 - Steps are:
1. Eliminate the noise
2. Focus on what you control directly or can influence
3. Analyze objectively & face the brutal facts
4. Relentlessly measure results – first your own
5. Empower people – the doorman is also ‘people’
6. Share knowledge & teach implementation tools
7. Don’t worry about who gets the credit
1. Eliminate the noise
The first and foremost thing to do is to decide what to „see‟ and what not to. We are
faced with multiple media outputs all clamoring for attention. If you give more attention
to one then it is at the expense of another. My solution is to create filters in the system so
that I am assured that I will only hear what is important from my point of view. What I do
is as follows:
1. I don‟t read newspapers or watch news channels: If it is important enough someone
will always tell you about it. Especially because today newspapers are more about
propaganda and less about news. They invent language, twist facts and color events to
make them seem the way they want us to see them. I can and do make up my own
mind without encouragement from anyone else.
2. I subscribe to two internet news consolidators: One business, one political. They give
me a gist of the important happenings without any propaganda. Then I sit back and ask
myself some useful questions. We‟ll come to them later.
- 3. 7 – Keys to Success
All copyright reserved © Mirza Yawar Baig & Yawar Baig & Associates yawarbaig@gmail.com
Reproduction in any media without prior written permission of the author is prohibited.
3
3. Create filters to ensure you see good information. Analyses of events, situations,
trends, circumstances are always useful. That way someone else does some of the
work for you. But be aware of the bias of the analyst.
4. Do unto others what you want them to do unto you: That applies also to what you must
not do. And the most important of that is NOT forwarding emails mindlessly. It all
comes back and so don‟t do it. Delete all forwards mercilessly and tell people to take
you off their list for mindless forwards.
5. Remind yourself that:
a. Data is not information
b. Information is not knowledge
c. Knowledge is not wisdom
d. Wisdom is not power
The key in value addition means to un-randomize data and make sense of it. The key
phrase when faced with information is to ask: So what?
a. Organized data is information
b. Leveraged information is knowledge
c. Conceptualized knowledge is wisdom
d. Applied wisdom gives power
An ounce of power is better than a ton of sterile wisdom sitting in books and gathering
dust in the murky darkness of library shelves.
2. Focus on what you control directly or can influence
The key is to separate emotion from objective analysis. Emotion is what drives us to action
in the first place and so it is very important. But unless we separate emotion from our
thinking, planning a clear strategy becomes almost impossible. I use three operative
questions for myself:
1. What is in my control and what is not?
a. We can only influence what we control in one way or the other.
So it is essential to clearly identify what factors in a given situation are within our
control and which are not. Among those which are not within our direct control may be
some which we can indirectly influence to get the desired outcome. We can take those
into consideration in our analysis. But factors that are clearly out of our control must
be discarded. For example we probably can‟t influence national policy on education
but we can certainly educate one poor child.
- 4. 7 – Keys to Success
All copyright reserved © Mirza Yawar Baig & Yawar Baig & Associates yawarbaig@gmail.com
Reproduction in any media without prior written permission of the author is prohibited.
4
2. How much do I care about this thing?
a. Given that most things need time, effort and money to be done; I ask myself how
much of each I am willing and able to devote. In some cases it may not be
necessary or even possible to address all aspects of an issue. So we can choose to
address the one where we believe we can create the maximum impact or where
we believe we are most suited to contribute.
3. Whose support do I need?
a. Most goals that concern others need the involvement of other people for their
accomplishment. The key is to decide who the critical people in this respect are.
Not everyone has the same priority. The prioritization must be done strictly on
the basis of what the individual can contribute; not who they are. I have seen too
many initiatives go nowhere because the implementing body was filled either with
big names who had no time or well meaning people who were ineffective and had
neither the ability nor the resources to do what needed to be done.
4. Decide what NOT to do
a. A very important step in this whole process is to decide what NOT to do. This is a
very deliberate step involving consideration of all factors mentioned above and
consciously deciding what the things are that we will not do. For example you
may decide that you will create a pressure group to work on government to
influence policy but you will not indulge in activism on the street.
3. Analyze objectively and face the brutal facts
Truly it has been said that the only one you can really fool is yourself. Self deception can
be done both individually and collectively by groups and nations. The fact is that reality
does not change because we refuse to recognize it.
There are four related steps in this process:
1. Have: Assess your assets and liabilities: What do you have, what can you commit
and what are the weaknesses of yourself, your cause or your group?
2. Will: Then decide on what of this you are willing and able to contribute to the
cause. Then decide on what the shortfall is, if any and where you are going to fill it
from.
3. How Much: Then decide on the metrics to assess your progress. This is often the
most difficult as it is the most painful part of the process. There is always a
tendency to whitewash the results or to make them look less mean or bleak than
they actually are.
- 5. 7 – Keys to Success
All copyright reserved © Mirza Yawar Baig & Yawar Baig & Associates yawarbaig@gmail.com
Reproduction in any media without prior written permission of the author is prohibited.
5
There is a tendency to talk about all the „hard work‟ that went into the task and
then say, “Well you see, after all the results are not in our hands.” This enables us
to feel good about failure. But it achieves nothing. I remember a lecture on
leadership that I attended at the IIT-Madras by the famous tennis player, Vijay
Amritraj. One of the several insightful things that he said humorously was, “We
Indians lose in sports because the British left their attitude with us along with their
language. When an Indian or an Englishman win a match they shake hands with the
loser and say, “Well done old chap! Better luck next time.” But when you lose to
an American he says, “You lost!!!” So we need to be brutally frank with ourselves
and assess results without any pretentions.
4. What if: Lastly we need to anticipate the risks and make contingency plans. One
good way to do that is to conceptualize scenarios and then look at what is in our
control and what is not and prepare for eventualities.
Control
CertaintyUncertainty
No Control
Decisions
Rules of the GameScenarios
Key Uncertainties
Options
3
4. Relentlessly measure results – starting with your own
What you measure you know
What you know you can control
What you control you can influence
What you can influence gives results
Needless to say this has the additional benefit of keeping you focused on your goal all the
time, since all measurement is in relation to the goal.
- 6. 7 – Keys to Success
All copyright reserved © Mirza Yawar Baig & Yawar Baig & Associates yawarbaig@gmail.com
Reproduction in any media without prior written permission of the author is prohibited.
6
5. Empower people
Remember that the doorman is also „people‟. Empowerment is an outcome of respect. Not
respect for special people but for everyone. Not a show of respect in terms of rituals or
gestures, but genuine respect demonstrated through practice.
Listening attentively is respect
Responding thoughtfully is respect
Disagreeing giving reasons is respect
Acknowledging contribution is respect
Being fair, frank, compassionate is respect
Sharing benefits is respect
6. Share knowledge and teach implementation tools
There are three main questions to answer in this aspect:
1. What do you know?
a. Do a knowledge audit to ascertain the extent of what you know. What more do
you need to find out? Where will you get this information from? Many times
people and organizations are unable to use what they know because they have
no idea what they actually know. This is especially true of on-going learning
that individuals acquire in the course of their work. This knowledge, even
though it is gained at the expense of the employer, remains the personal
property of the individual and leaves with him, the employer never being the
wiser. This is an avoidable loss provided you are willing to create a knowledge
bank. The knowledge audit is the first step for that. Then this knowledge must
be made freely accessible to everyone who is interested in it. You will be
amazed how many wonderful ideas come from people because they read
something that they would not otherwise have had access to.
2. How much are you willing to share with others?
a. Sharing knowledge is the surest sign of confidence and trust. By all means
exercise discretion but do differentiate between reasonable discretion and
secretiveness. The latter produces distrust and suspicion.
- 7. 7 – Keys to Success
All copyright reserved © Mirza Yawar Baig & Yawar Baig & Associates yawarbaig@gmail.com
Reproduction in any media without prior written permission of the author is prohibited.
7
3. Do you have tools to implement what you know?
a. Finally what is to be done with what you know? How will this impact all the
constituents? How can the maximum benefit be derived from this?
b. Teach people the tools for implementing your solutions so that they can do
things on their own. Being indispensable may seem nice as it gives the
individual a feeling of power but it is very dangerous for the cause to be
dependent on prima donna individuals for its success. The broader based the
competence the safer is the result.
7. Don’t worry about who gets the credit
This is easier said than done of course. We all have the desire to be recognized and
appreciated. The key is to re-define what appreciation and recognition mean to us. If
appreciation merely means that people must sing our praises then we may well become
blocks to the free practice of our ideas. People use best what they consider their own. In
that process they may well forget the initiator. But the idea will be genuinely espoused
and implemented. If instead of wanting praise, we look to see who is using our ideas and
derive satisfaction from that, then we become catalysts for the proliferation of our ideas.
For me the biggest satisfaction is to actually see someone use one of my ideas and call it
his own. That means that the idea no longer needs me to support it and can exist on its
own.
For the eagle the biggest satisfaction is to see its fledging soar on his own wings, rising on
the thermals and staying afloat effortlessly. To know that I taught her how to do that is
more satisfying than any medal or material reward that I can get.