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MANAGEMENT INFORMATION SYSTEM
Course objectives:
While the concept of MIS as a means to run/manage businesses effectively has always existed,
the advent and stupendous growth of ICT (Information and Communications Technology) over
the past few decades has exponentially increased its capabilities and complexity. Today, the
importance of Information Systems and the enormous dependence in all business organisations,
on effective MIS, cannot be understated, and this will only increase in future!!!
It is therefore mandatory for all emerging managers (irrespective of whether they’re involved
in managing IS development and implementation, or in using MIS) to appreciate/understand:
(a) A modern and holistic concept of Information Systems, including MIS and how it is
intrinsic in any business organisation.
(b) The various types of Information Systems and MIS, including DSS.
(c) How Information Systems and MIS get developed/implemented, users’ contributions
and related challenges.
(d) This course aims to quickly and effectively provide the above appreciation /
understanding, in a contemporary manner.
CONTENTS:
UNIT-I:
1. Overview of Information System, MIS, data, system maintenance (7 Hours)
(a) What is MIS? Purpose, examples, responsibilities of MIS manager and how
information Technology has evolved over the years. (2.5 Hours)
(b) Raw data, data processing and data quality (0.5 Hours)
(c) Management Information System related concepts: (1.5 Hours)
(i) Managerial levels
(ii) Information requirements
(iii) Scope/quality/value of information
(iv) Factors that affect information quality
(d) Classification of Information System (1 Hour)
(i) Operations Support Systems (OSS)
(ii) Management Support Systems (MSS)

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(e) Information vs. knowledge, knowledge-base management (0.5 Hours)
(f) System performance-efficiency and effectiveness (0.5 Hours)
(g) System maintenance and its importance (0.5 Hours)
Learning outcome:
- Students understand IS, MIS, the importance of data, data quality and information
- Basic understanding about systems, their performance and different types/categories of
Information Systems that exist in business organisations
UNIT–II
2. Essential understanding relating to MIS and its implementation (5 Hours)
(a) Two perspectives / definitions of MIS: (1 Hour)
(i) As a subset of MSS (traditional or control MIS)
(ii) Synonymous with MSS (encompassing EIS and DSS)
(b) Levels of MIS: operational, tactical and strategic (0.5 Hours)
(c) MIS objectives and role, benefits from a good MIS/MSS (1 Hour)
(d) MIS components/environment-quick look (1 Hour)
(e) CSFs for effective MIS development and implementation (0.5 Hours)
(f) 3 approaches to acquire IS (software apps) in an organisation: (1 Hour)
(i) Develop and implement fully customized software
(ii) Procure and implement 3rd party software products
(iii) Use 3rd party software remotely (SaaS/cloud computing)
Learning outcome:
- Develop a sound perspective of what MIS means and what it takes for an organisation to
implement MIS successfully and effectively.
- Appreciate how ICT has developed over the years, to provide alternative and quick ways for
organisations to implement good Information Systems.
QUIZ: It covers from Unit no 1 & 2 of the syllabus.
UNIT-III
3. Business processes and Information Systems (7 Hours)
(a) What are Business Processes (BPs)? (0.5 Hours)

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(b) Generic, resource-based functioning and BPs in any organisation (0.5 Hours)
(c) Role of IT, relating to execution and control processes (0.5 Hours)
(d) Basic introduction to Business Analysis, role of a Business Analyst (BA), Use
Cases, requirements gathering, Project Manager (PM) and Business Analyst (BA)
relationship
(3.5 Hours)
(e) Decision Making
(i) Decision making process-Simon model (0.5 Hours)
(ii) Types of decisions (classification based on different criteria)
(1.5 Hours)
(aa) Operational, tactical, strategic
(ab) Structured, semi-structured, unstructured
(ac) Decision under certainty, uncertainty, risk
Learning Outcome:
- Understand how all business organisations consist of the same generic processes and
functional areas.
- Appreciate how Information Systems enable various functions & associated processes to
work properly
- Appreciate the need for various types of Information Systems and how they synergize as
subsystems within the overall “business organisation” system.
- Understand Business Analysis and the key role played by a Business Analyst.
CLASS TEST: It covers from Unit no 1 to 3 of the syllabus.
UNIT-IV:
4. DBMS, ERP and System Engineering - an overview (6.5 Hours)
(a) Typical hardware and networking environments in enterprises (0.5 Hours)
(b) Database Management System (DBMS) (1 Hour)
(i) DBMS basics and RDBMS
(ii) Major DBMS products in the market
(c) ERP software/system (1.5 Hours)
(i) Basics: What’s ERP? How it fits in the applications portfolio, MIS
requirements that ERP fulfils
(ii) 1st level subsystems in a full ERP: CRM, SCM, HRM

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(iii) Major ERP products in the market
(iv) Implementing ERP successfully-approaches and challenges
(v) Typical ERP evaluation and selection criteria
(d) Data warehousing (1 Hour)
(i) What is a data warehouse? Why is it required? Understanding OLTP and
OLAP
(ii) The ETL process to establish/maintain a data warehouse
(e) Systems Engineering (2.5 Hours)
(i) What is Systems Engineering (SE)?
(ii) SDLC and software development methodologies like Waterfall, Agile
and Spiral models
(iii) Roles and responsibilities of various stakeholders in SDLC
Learning outcome:
- Overview of DBMS and various applications used in Information Systems
- Understanding of Software Development Life Cycle (SDLC) and the software development
methodologies used in IT companies
- Role of a developer, test engineer along with proper case study
- Enable student to decide on their career path
CASE STUDY PRESENTATION / QUIZ: It covers from Unit no 1 to 4 of the syllabus.
UNIT-V
5. Information Security (InfoSec) Management (4.5 Hours)
(a) CIA (Confidentiality, Integrity, Availability) of data/information (0.5 Hours)
(b) Infosec and ISMS (Information Security Mgt. System) (0.5 Hours)
(c) Internal threats-combating the same: (1 Hour)
(i) User definitions, access rights, multiple level passwords
(ii) Centralized administration of s/w, e-mail, and internet access
(iii) Appropriate power and data backup, antivirus protection, etc.
(d) Fault tolerance, high availability, mirroring, clustering, load balancing
(0.5 Hours)
(e) External threats: hacking, malware, phishing, denial of service (0.5 Hours)
(f) Combating external threats: (1 Hour)

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(i) Anti-malware software, anti-phishing messaging
(ii) Increased security layers such as session timeouts, disabling browser
features, account lock, security questions, password changes, integrating mobile
nos., captcha code etc.
(iii) Firewalls and intrusion detection
(iv) Data Encryption (secure web sessions)
(g) Data backup (offline and online), disaster recovery (0.5 Hours)
Learning Outcome:
- Understand what information security and threat mean, scope of an InfoSec Management
System
- Understand the two categories of threats-internal and external, how to safeguard against them
END-TERM EXAMINATIONS: It covers from Unit no 1 to 5 of the syllabus.
Total (30 Hours)
Textbook:
1. Management Information Systems, Giridhar Joshi, 1st edition, 2013, Oxford University
Press.
Reference Books:
1. Management Information Systems, Waman S Jawadekar, MHE
2. Management Information Systems – An Insight, Hitesh Gupta, 2nd edition, 2013, IBH
3. Management Information Systems – Managing the digital firm, 9th edition, K.C.
Laudon, J.P. Laudon, PHI / Pearson
Other references:
Students are advised to make a value addition to their knowledge by reading the additional and
updated content available on Internet related to IS, MIS and ICT.