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简历Resume

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简历Resume

  1. 1. Resume
  2. 2. Personal Information Age: 34 Marital Status: Married Mobile: 18602127129 Email: lu_lu83th@hotmail.com Nationality: China Hukou: SHANGHAI Current Status: Dimission, seeking for new job Present Locus: SHANGHAI Lucia Tang Female Current Company: Murata Electronics Trading(Shanghai) Co., Ltd Current Title: CS leader Year to work: 11Years
  3. 3. Career Preference Expected Industry: Electronics/Microelectronics;Automobiles/Motorcycles;Rock oil/Chemical Industry Expected Position: Customer Service Specialist/Assistant;Customer Service Manager/Specialist Expected Location:SHANGHAI Expect Salary:Negotiable Current Salary:115.5 K 7,700 Yuan / Month * 15 Months
  4. 4. Work Experience 2008/6 • Shanghai Hi-tech Control System Co.,LTD /sales assistant 2006/8 2016/5 Description: HITE is a leading manufacturer and system integration service provider in possession of independent core technology in domestic field of industry informatization and automation Type of Company: Private Enterprises Size of Company: 500-999 Industry: Electronics/Microelectronics Description: Murata is a global leader in the design, manufacture and supply of advanced electronic materials, leading edge electronic components, and multi-functional, high-density modules. Murata innovations can be found in a wide range of applications from mobile phones to home appliances, and automotive applications to energy management systems and healthcare devices. Type of Company: Foreign-funded·Foreign Office Size of Company: 100-499 Industry: Electronics/Microelectronics • Murata Electronics Trading(Shanghai) Co., Ltd / CS leader
  5. 5. Responsibilities & Achievement in Murata (2008/6-2016/5) Main customer: Inventec, Foxconn, USI, WNC Main products: capacitors,noise suppression products/EMI suppression filters, inductors (coils), resistors, timing device, filters, RF components&modules, sensors, thermistors, power supplies, sound components I. Order process and delivery tracking • Process customer order as per standard order process,follow up the delivery and AR issue. • Coordinate with plant and delivery center to delivery as schedule. • Coordinate with related Warehouse and forward to make sure cargo is delivered on time with cost efficiently. • Collect VAT invoice and provide the related document to customer for payment. • Be first contact in case of emergency or complain from customer. Coordinate with relevant department to enhance customer satisfaction. • Last buy order/EOL item handle. II. Inventory management (VMI/NON-VMI) • Control stock aging under 90 days via comparing weekly customer’s FCST with in stock or comparing reschedule data with in stock. • Decrease the potential slow moving stock and high risk items, which reply on the negotiation with customer, stock resale or purchase return. • For VMI customer, I need to reconcile system inventory and 3PL WMS inventory, and no gap is allowed. To issue the usage for consumed cargo in VMI W/H at the end of month. III. Forecast handling • Compare/analyze the difference between actual shipment notice and forecast data. • For special items, optimize forecast data according to machine number/unit usage, then update in ERP system. IV. Other daily sales operation support • Quotation according to RFQ result and maintain material master in ERP system • Maintain customer master data in ERP system • Make quarterly cost down and maintain sales price in ERP system. • Sample support for new project • Support environmental survey and provide ROHS/REACH report to customer.
  6. 6. Responsibilities & Achievement in Murata (2008/6-2016/5) Report To:Sales Manager / Supervision:9 In 2013.4 I was promoted to CS leader in my department. 60% daily sales operation support for USI (2012-2014) & WNC (2015-2016) 40% leader management function as below: I. CS team management • Set up CS backup system, standardize backup documents including PIC, order type, shipment manner and other special request from customer. • CS workload review and allocated • CS monthly report issue. II. KPI report • Prepare KPI report timely and accurately, and drive the team member to achieve the KPI target. III. Process improvement&Optimize the process/workflow for new account • Give necessary support to CS team members.Identify and recommend continuous improvements in the company's business development processes whenever appropriate. • Coordinate with related department to optimize the process/worflow for new account/project. IV. CS training • Prepare the training material for freshman to familiar with business process and roll out new system functionality which improve the current process. • Guide team member governance compliance in whole business process. V. Handle monthly purchase return • Identify and evaluate the dead stock in W/H, then negotiate with factory for purchase return according to company’s policy.
  7. 7. Responsibilities & Achievement in HITE (2006/8-2008/6) Product: NetSCADA software • Aid in all aspects of department daily work including, sales, marketing materials, and other events • Provide monthly and annual sales report with excel. • During the software products training, I aid in preparing the PPT and lecture.
  8. 8. Other Information Educational Experience Shanghai University of Engineering Science (2002.09 - 2006.07) Major: Marketing Degree: Bachelor Full-time school: Yes Languages English(MasteryCET4)、Japanese(ThresholdN5)、Mandarin
  9. 9. Self-description • I have 10 years customer service and sales assistant experience, and I'm very experienced with EXCEL(Pivottable,vlookup) and PowerPoint(presentation for business report). • I look myself as a very responsible person with enthusiasm to work. • Patient,proactive,persevering,self- motivated and be able to work under pressure.I'm the one you are looking for...
  10. 10. THANKS

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