LibAnswers TrainingSarah Shujah, sshujah@yorku.caWilliam Denton, wdenton@yorku.caEssential SkillsJune 2013
OutlineA. IntroductionB. Admin Overview and How ToC. Answering Questions – Best PracticesD. ActivityE. Workflow
Introduction• LibAnswers Website– http://yorku.libanswers.com/• 207 Public Questions
Seneca Library LibAnswer ServiceVideo about LibAnswer Service
What student’s see…• What student’s see• Vs.• What we see (Dashboard)
B. Admin Overview and How To• Answers– Unanswered Queues• Unanswered questions• Unanswered comments• Unanswered replies– P...
C. Answering Questions – Best Practices• Types of Questions– Duplicates - Research Specific– Directional - Private(webserv...
Answering Questions – Best PracticesWhat makes a good answer?• Examples:– Where is there a quiet place to study?– Where ca...
D. Activity• Partners– Librarian and Student scenarios– Use partners name in the beginning when asking aquestion or commen...
E. LibAnswers Workflow?Scott Informationand ResearchHelpBronfmanFrostMapsResource SharingSteacieAnsweredautomatically byLi...
Using LibChat with LibAnswers“A” icon =LibAnswers alertsare on. This willnotify you whenthere issomething in theunanswered...
LibAnswers Widget• Can Embed into LibGuides• Admin Stuff – Embedded Search WidgetJavaScript
Summary• Test Day: Tuesday June 11, 2013• Unanswered Queues• Workflow• Mobile texting LibAnswers?• Sarah Shujah, sshujah@y...
Upcoming SlideShare
Loading in …5
×

LibAnswers Training - Essential Skills

583 views

Published on

York University Libraries

Published in: Education, Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
583
On SlideShare
0
From Embeds
0
Number of Embeds
283
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

LibAnswers Training - Essential Skills

  1. 1. LibAnswers TrainingSarah Shujah, sshujah@yorku.caWilliam Denton, wdenton@yorku.caEssential SkillsJune 2013
  2. 2. OutlineA. IntroductionB. Admin Overview and How ToC. Answering Questions – Best PracticesD. ActivityE. Workflow
  3. 3. Introduction• LibAnswers Website– http://yorku.libanswers.com/• 207 Public Questions
  4. 4. Seneca Library LibAnswer ServiceVideo about LibAnswer Service
  5. 5. What student’s see…• What student’s see• Vs.• What we see (Dashboard)
  6. 6. B. Admin Overview and How To• Answers– Unanswered Queues• Unanswered questions• Unanswered comments• Unanswered replies– Public Answers– Private Answers– Comments– Add Q&A Entry
  7. 7. C. Answering Questions – Best Practices• Types of Questions– Duplicates - Research Specific– Directional - Private(webservices4all.com)
  8. 8. Answering Questions – Best PracticesWhat makes a good answer?• Examples:– Where is there a quiet place to study?– Where can I get help with finance research?
  9. 9. D. Activity• Partners– Librarian and Student scenarios– Use partners name in the beginning when asking aquestion or commenting.• 10-15 minutes
  10. 10. E. LibAnswers Workflow?Scott Informationand ResearchHelpBronfmanFrostMapsResource SharingSteacieAnsweredautomatically byLibAnswersitunes.apple.com
  11. 11. Using LibChat with LibAnswers“A” icon =LibAnswers alertsare on. This willnotify you whenthere issomething in theunansweredqueues.Example of aLibAnswers alertwithin your chat. Itwill say there issomething to claimOR that it is alreadybeen claimed.
  12. 12. LibAnswers Widget• Can Embed into LibGuides• Admin Stuff – Embedded Search WidgetJavaScript
  13. 13. Summary• Test Day: Tuesday June 11, 2013• Unanswered Queues• Workflow• Mobile texting LibAnswers?• Sarah Shujah, sshujah@yorku.ca x33945• Bill Denton wdenton@yorku.ca x20006Thank YouQuestions?

×