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Line Sharing Switches:
           Multi‐Link Inc.                                                                   Manual...
Multi‐Link Inc.                                                                 Application – Line Sharing

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Manual vs automatic line sharing switches


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Manual vs automatic line sharing switches

  1. 1. Line Sharing Switches: Multi‐Link Inc. Manual vs. Automatic Are you considering an A/B Switch on your shared line? Think again… Situation Business Impact A/B  The  Switch Stick Forget to switch over from modem to  Fax calls will go un‐answered. Important business fax  fax during night hours missed.  Automatic answer can prevent this risk. Unavailable to switch over from  Fax calls can go un‐answered. Important business fax  modem to fax during day hours missed. Automatic answer can prevent this risk. Forget to switch back to modem Productivity reduced.  Modem will not be operational. Non‐IT staff distracted by IT problem. Customer service may  be temporarily suspended. Automatic call connect will  prevent this risk.  Security on modem line Computer devices may experience malicious access.  Customer information may be compromised and  regulatory  violations can occur.  Security access codes protects against  this threat (penalties/lawsuits avoided) Budget constraints (Cuts, Flat) Seamlessly handle up to 4 devices in a single phone line:  phones, faxes, modems, POS, others. Reduce costs – do  more with a single line or eliminate lines no longer needed.  Average cost of phone line is $600/yr. The Stick: 1 line to up‐to‐4 devices, auto‐connect, security  Features • Line Sharing – up to 4 devices sharing a single standard telephone line • Programmable – accessible through a standard phone line connection and programmable using touch tones. • Caller ID Compatible – when the feature is enabled the Caller ID is presented. The feature is enabled by setting the  “Rings to Answer” parameter to more than 2 rings.  • DSL(Digital Subscriber Line) Compatible – The Stick connects just like your phone in a DSL scenario. The DSL filter is  installed between the DSL service connection and the line jack on The Stick. Analog devices (phones, FAX, Dialup  modems) connect to ports on The Stick.  • FAX Tone Detection – when activated, this feature allows The Stick to detect FAX/CNG (Calling) tones and connect the  call to the FAX port. • Barge‐In Protection – This feature prevents Barge‐In on voice or data calls connected through The Stick. This becomes  especially useful  when a data call is in progress, because it allows the data call to complete successfully. • Security Access Codes for all Ports – A data call is only connected to the Modem Port when the calling Modem sends the  expected security access code. This is particularly useful when the dial‐up modem connects to devices deemed critical  and security is a top priority. All other ports on The Stick have the Security Access Code feature as well. • Call Transfer – A variety of transfer options are offered. These are especially useful because they enable special handling  of incoming calls during “after‐hours” conditions. 
  2. 2. Multi‐Link Inc. Application – Line Sharing PSTN Network BEFORE FAX DIAL-UP MODEM (555) 555.0001 (555) 555.0003 (555) 555.0002 (555) 555.0004 The Stick – How it works The Stick – How it works The Stick automatically answers The Stick automatically answers inbound calls and ‘screens’ for Fax inbound calls and ‘screens’ for Fax Tones (CNG) and/or Security Access Tones (CNG) and/or Security Access Codes (DTMF). Codes (DTMF). While performing the screening While performing the screening function for both types of tones, a function for both types of tones, a high quality simulated ‘ring back’ is high quality simulated ‘ring back’ is generated to the calling party. After generated to the calling party. After the screening function is performed the screening function is performed the call is routed to the proper device, the call is routed to the proper device, Phone, Fax, or Modem. Phone, Fax, or Modem. PSTN Network AFTER* MODEM VOICE 2 VOICE 1 LINE FAX (555) 555.0001 (555) 555.0003 (555) 555.0002 DIAL-UP * Turn off fax tone detection on voice 1 FAX MODEM for fax call priority Lines Eliminated: 1 Cost per line: $600/year You Save $600/year