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Sergio Spinola IP10 TECNOLOGIA TECNOLOGIA IP PARA O MERCADO INTERMEDIÁRIO
<ul><li>What’s New </li></ul><ul><li>How It Works </li></ul><ul><li>What It Means </li></ul><ul><li>Where You Can Learn Mo...
Avaya Small & Medium Enterprise (SME)  Three Pillars Define Portfolio and Go-to-Market Execution <ul><li>Easy for SMEs to ...
What's New With IP Office R5 To Learn To Sell To Buy To Use
Let’s Show  You How
IP OFFICE ADVANCED EDITION NOTE: ADVANCED EDITION  REQUIRES THE  PURCHASE OF  PREFERRED EDITION  AS A PRE-REQUISITE. IP OF...
EXAMPLE : Your Conversation Today: 50 User Single Site Professional Services Firm * Requires PM Pro license **  Need to pl...
Avaya IP Office  Release 5 Enhancements <ul><li>And More … </li></ul><ul><li>SIP extension support </li></ul><ul><li>T38 F...
Simplified IP Office Platform IP Office 500 Up to  384  extensions & 192/240 Lines/Trunks 2 x  64-party Conferencing ports...
IP Office Multi-site Option: Enhanced Small Community Network (SCN)  Increased SCN capacity from 16 to 32 sites (total 500...
Resilient SCN - Same or Remote Locations Sys B Sys A Huntgroup 1 Huntgroup 2 <ul><li>Resilient SCN Provides; </li></ul><ul...
one-X Portal for IP Office  Included With  IP Office Power User  and  IP Office Tele-worker <ul><li>Simpler to install and...
IP Office Preferred Edition MS Exchange 2007 Server Integration <ul><li>VoiceMail Pro can now use Microsoft Exchange 2007 ...
IP Office Advanced Edition Customer Call Reporter (CCR) Application <ul><li>Target Segment: Small Business </li></ul><ul><...
SIP Enhancements SIP Endpoints Support <ul><li>Many 3rd-parties tested: </li></ul><ul><li>Polycom, Grandstream, Nokia SIP ...
New DECT R4 New
Avaya IP Office  Future: Next Release And Beyond … <ul><li>And More … </li></ul><ul><li>Microsoft OCS Integration </li></u...
What It All Means …   Simple to Sell Means Higher Avg. Sale Simple to Learn Means Quick to Recruit & Train Simple to Buy M...
Avaya IP Office  IP Office 500 Communications Server <ul><li>Up to 384 users </li></ul><ul><ul><li>Just add as you grow </...
Avaya IP Office  Wide Range Of Desk Phones 5402 5410 5420 Digital Phones 1603 1608 1616 5610 & VPN 5621 & VPN IP Phones Ad...
Avaya IP Office  5600 IP  Desk Phones
Avaya IP Office  5400 Digital  Desk Phones
Avaya IP Office Group   Collaboration  Algumas Funções Suportadas Profile: <ul><li>Businesses that need capabilities acros...
Avaya IP Office Group   Collaboration  Essential Edition Profile: <ul><li>Businesses that need only basic collaboration ca...
Avaya IP Office Group   Collaboration  Preferred Edition Profile: <ul><li>Businesses that seek greater speed of response a...
Avaya IP Office Group   Collaboration  Advanced Edition Profile: <ul><li>Businesses that require high levels of effective ...
Avaya IP Office  Connects Multiple Sites In Small Communities Profile: <ul><li>For enterprises with more than one site tha...
Avaya IP Office for Small of Large Enterprise Integrate Management Across Franchise Sites Profile: <ul><li>For large enter...
Avaya IP Office User Productivity   Mobile Worker Solution MOBILE  WORKER <ul><li>Volume discounts:  </li></ul><ul><ul><li...
Avaya IP Office User Productivity   TeleWorker Solution TELE- WORKER <ul><li>Volume discounts:  </li></ul><ul><ul><li>10% ...
Avaya IP Office User Productivity   Power User Solution POWER USER <ul><li>Volume discounts:  </li></ul><ul><ul><li>10% of...
Avaya IP Office User Productivity   Receptionist Solution RECEPTIONIST
Avaya IP Office User Productivity  Customer Service Agent Solution AGENT
Avaya IP Office User Productivity  Customer Service Supervisor Solution SUPERVISOR
Today <ul><li>AVAYA IP OFFICE  </li></ul><ul><li>ADVANCED EDITION </li></ul><ul><li>Requires Preferred Edition  </li></ul>...
Today AVAYA IP OFFICE  MULTI-SITE OPTION August 09 Multi-site Networking IP Office R4.2 Material Code Standard networking ...
Today AVAYA IP OFFICE  MOBILE WORKER User Productivity AVAYA IP OFFICE  TELE-WORKER New : one-X Portal for IP Office AVAYA...
Today AVAYA IP OFFICE  RECEPTIONIST User Productivity AVAYA IP OFFICE  CUSTOMER SERVICE AGENT AVAYA IP OFFICE  CUSTOMER SE...
Material Code Reduction - Timeline * SAP Code renamed from mobile twinning to mobile worker <ul><li>Aug 3rd Other Changes ...
Avaya IP Office Other Product Add-ons / Options NPL Expansion Cards (Add users, trunks, lines, VoIP capability) <ul><li>Ba...
Avaya IP Office  Support Services Options
Avaya IP Office Wireless Device Options Model: 3641 Talk time:  8 hours Standby: 160 hours Ruggedized;  128 x 96 pixels ba...
Avaya IP Office FIM DA APRESENTAÇÃO Sergio Spinola IP10 TECNOLOGIA TECNOLOGIA IP PARA O MERCADO INTERMEDIÁRIO
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Ip Office R5 Ip10

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IPO 500 Release 5.0 Presentation.

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Ip Office R5 Ip10

  1. 1. Sergio Spinola IP10 TECNOLOGIA TECNOLOGIA IP PARA O MERCADO INTERMEDIÁRIO
  2. 2. <ul><li>What’s New </li></ul><ul><li>How It Works </li></ul><ul><li>What It Means </li></ul><ul><li>Where You Can Learn More </li></ul>
  3. 3. Avaya Small & Medium Enterprise (SME) Three Pillars Define Portfolio and Go-to-Market Execution <ul><li>Easy for SMEs to buy </li></ul><ul><li>Easy for channels to learn and to sell </li></ul><ul><li>Solutions that help SMEs grow </li></ul><ul><li>Deliver to channels: Products that sell and services that save time </li></ul><ul><li>Applications that are intuitive to use </li></ul><ul><li>Ability to quickly install, deploy and service to delight the customer </li></ul>
  4. 4. What's New With IP Office R5 To Learn To Sell To Buy To Use
  5. 5. Let’s Show You How
  6. 6. IP OFFICE ADVANCED EDITION NOTE: ADVANCED EDITION REQUIRES THE PURCHASE OF PREFERRED EDITION AS A PRE-REQUISITE. IP OFFICE PREFERRED EDITION IP OFFICE ESSENTIAL EDITION Phones Communications Server Multi-site Option USER PRODUCTIVITY GROUP COLLABORATION PLATFORM AND PHONES Hardware & Software Services Accessories & Adjuncts Application Partners RECEPTIONIST MOBILE WORKER TELE- WORKER POWER USER AGENT SUPERVISOR Financing
  7. 7. EXAMPLE : Your Conversation Today: 50 User Single Site Professional Services Firm * Requires PM Pro license ** Need to plan per port 5 executives and 10 mobile sales people (5 of them travel internationally) 15 managers and 5 who work from home System + Phones/lines 1 Prof. license 1 VM Pro 1 Total System PM Pro 33 PC SoftPhone* 8 Mobility 10 TTS** 3 VPN 5 UMS 20 Total User Total System You have some people work out of the office, you need a mobility license You should buy Email reading for your mobile staff – You may need 3 or 4 ports You’ll need to upgrade to ‘Professional’ Ahh…If you want to use SoftPhone you need to buy PMPRO license We can support home worker. You need to a VPN license, and best to buy PM Pro too.. You can have Voicemail to Email – just buy UMS We have VoiceMail Pro or Embedded You need Phone Manager Pro for some of your staff
  8. 8. Avaya IP Office Release 5 Enhancements <ul><li>And More … </li></ul><ul><li>SIP extension support </li></ul><ul><li>T38 Fax over SIP Trunking </li></ul><ul><li>Dial by Name on Essential Edition (formerly Embedded Voicemail) </li></ul><ul><li>Exchange Server 2007 integration with Preferred Edition (VoiceMail Pro) </li></ul><ul><li>New DECT R4 </li></ul><ul><li>Core features for German market </li></ul>
  9. 9. Simplified IP Office Platform IP Office 500 Up to 384 extensions & 192/240 Lines/Trunks 2 x 64-party Conferencing ports BEFORE AFTER Professional Edition required to scale up or add advanced applications <ul><li>Professional Edition is eliminated </li></ul>Scale: Up to 272 extensions (Need IP Office 412 to get to 360 extensions) <ul><li>Simplified Platform: Capacity of the IP Office 500 increases from 272 to 384 </li></ul>One Built-in 64 Party Conference Bridge <ul><li>Doubles capacity; Like the IP412, the IP500 will have TWO built-in 64-Party Conference bridges </li></ul>VoiceMail Pro capacity of 30 ports <ul><li>Preferred Edition capacity of 40 ports </li></ul>
  10. 10. IP Office Multi-site Option: Enhanced Small Community Network (SCN) Increased SCN capacity from 16 to 32 sites (total 500 users) Advanced Networking now included as standard Meshed SCN Resilient SCN IP Voice Networking (Q.Sig and SCN) Presence (SCN) Advanced Voice Features (SCN) Resource Optimization (SCN) Business Continuity (SCN) New
  11. 11. Resilient SCN - Same or Remote Locations Sys B Sys A Huntgroup 1 Huntgroup 2 <ul><li>Resilient SCN Provides; </li></ul><ul><li>Transparency for most used features </li></ul><ul><li>Resilient user & huntgroups </li></ul><ul><li>Back up system for VoiceMail Pro </li></ul><ul><li>Resilient network topologies </li></ul><ul><li>No idle hardware required </li></ul><ul><li>Systems A & B share information </li></ul><ul><li>Users & Huntgroups </li></ul><ul><li>IP Extension (Including DHCP) </li></ul><ul><li>Personal contacts/Call Log (1600) </li></ul><ul><li>Licenses associated to users </li></ul><ul><li>Simple activation (just 3 check boxes) </li></ul>PSTN A B PSTN VoiceMail Pro Resilient SCN New New
  12. 12. one-X Portal for IP Office Included With IP Office Power User and IP Office Tele-worker <ul><li>Simpler to install and maintain </li></ul><ul><li>Simple to use </li></ul><ul><li>Enhances employee productivity </li></ul>New Thin Client Alternative to Phone Manager First Release Provides Real-time Call Control Works with Internet Explorer, Mozilla Firefox, Citrix Part of Power User & Tele-worker Solutions
  13. 13. IP Office Preferred Edition MS Exchange 2007 Server Integration <ul><li>VoiceMail Pro can now use Microsoft Exchange 2007 as Message Store </li></ul><ul><li>Provides better integration with Mobility server e.g. BlackBerry Enterprise Server </li></ul><ul><li>Requires UMS license provided as part of Power User package </li></ul>
  14. 14. IP Office Advanced Edition Customer Call Reporter (CCR) Application <ul><li>Target Segment: Small Business </li></ul><ul><li>Focus <30 agents </li></ul><ul><li>Track & measure customer service and agent productivity levels with real-time & historic reporting </li></ul><ul><li>Can support up to 150 agents, 30 supervisors and one administrator </li></ul>Improved Customer Service Browser/Thin Client Architecture Single Server Consolidation (with Preferred Edition/VM Pro) Requires Preferred Edition as pre-requisite Simple/Intuitive Reporting New
  15. 15. SIP Enhancements SIP Endpoints Support <ul><li>Many 3rd-parties tested: </li></ul><ul><li>Polycom, Grandstream, Nokia SIP client, etc </li></ul><ul><li>SIP Analogue Telephone Adapter (ATA) </li></ul><ul><li>See Knowledge Base for full list on R5 GA </li></ul><ul><li>Requires 3rd Party IP Phone License </li></ul><ul><li>Call Features supported </li></ul><ul><li>Basic call to other SIP Phone or Legacy Phone </li></ul><ul><li>Call / Message Waiting </li></ul><ul><li>Do Not Disturb </li></ul><ul><li>Many more … </li></ul><ul><li>T.38 Fax transport over SIP </li></ul><ul><li>trunks </li></ul><ul><li>Reliable fax transit over IP network </li></ul>New
  16. 16. New DECT R4 New
  17. 17. Avaya IP Office Future: Next Release And Beyond … <ul><li>And More … </li></ul><ul><li>Microsoft OCS Integration </li></ul><ul><li>Enhancements to one-X portal for IP Office </li></ul><ul><li>All apps to be browser-based </li></ul><ul><li>Web 2.0 Integration (social networking) </li></ul><ul><li>Device integration (e.g. iPhone) </li></ul><ul><li>Note: The items on the right are not yet part </li></ul><ul><li>of the formal roadmap beyond next release. </li></ul>
  18. 18. What It All Means … Simple to Sell Means Higher Avg. Sale Simple to Learn Means Quick to Recruit & Train Simple to Buy Means Greater Win Rate Simple to Use Means Everyone Saves Time
  19. 19. Avaya IP Office IP Office 500 Communications Server <ul><li>Up to 384 users </li></ul><ul><ul><li>Just add as you grow </li></ul></ul><ul><li>Network up to 32 sites </li></ul><ul><li>Proprietary OS; No moving parts </li></ul><ul><li>Go pure IP or the right mix you desire </li></ul><ul><li>Get IP value only where you need it </li></ul><ul><li>Save energy where you don’t need IP </li></ul><ul><li>Complete set of menu-driven tools, including audit trails </li></ul><ul><li>Administer moves, adds or changes – locally or remotely </li></ul><ul><li>Real-time remote diagnostics made easy </li></ul><ul><li>Get IP Office alarms via SNMP and E-mail </li></ul><ul><li>Auto call distribution to customized routes </li></ul><ul><li>Auto validation and error-checking </li></ul><ul><li>Integrated, customizable firewall & router </li></ul><ul><li>Open; Easy to integrate with other applications </li></ul>Hybrid Technology
  20. 20. Avaya IP Office Wide Range Of Desk Phones 5402 5410 5420 Digital Phones 1603 1608 1616 5610 & VPN 5621 & VPN IP Phones Add software license and these phones become VPN links to the main system.
  21. 21. Avaya IP Office 5600 IP Desk Phones
  22. 22. Avaya IP Office 5400 Digital Desk Phones
  23. 23. Avaya IP Office Group Collaboration Algumas Funções Suportadas Profile: <ul><li>Businesses that need capabilities across their organization (Essential, Preferred & Advanced) </li></ul>Function: Call Park, Caller ID, Toggle Calls, Hold on Call Waiting, Hold Music, Park, Automatic Callback, DID/DDI,Transfer, Blind Transfer Distinctive Ring, Personalized Ring, Visual Voice, Tons, Call ID Call Tagging, Hunt Group, Paging, Dial Plan, Intrude, Inclusion, Private Call, Hot Desking, Remote Hot Desking, Pickup Call Recording, Telecommuter Mode, Twinning, TAPI, CTI, Account Codes, Call Barring, Alternate Route Selection (ARS) Maximum Call Length, PIN Restricted Calling, Forward on Busy Forward on No Answer, Forward Unconditional, Forward Hunt Group, Follow Me, Incoming Call Routing Value: <ul><li>Provides a complete and scalable set of communications needs in today’s business world </li></ul>
  24. 24. Avaya IP Office Group Collaboration Essential Edition Profile: <ul><li>Businesses that need only basic collaboration capabilities across their organization </li></ul>Function: <ul><li>Adds voice messaging and basic auto attendant : </li></ul><ul><li>Voicemail box for all employees on the system; ability to send voicemail to email </li></ul><ul><li>Automated attendants can be programmed for basic routing of incoming calls </li></ul><ul><li>Dial By Name - Using your internal directory, callers can easily search the person they wish to connect with via touch tone. </li></ul>Value: <ul><li>Provides the basic set of communications needs in today’s business world </li></ul>
  25. 25. Avaya IP Office Group Collaboration Preferred Edition Profile: <ul><li>Businesses that seek greater speed of response and ease for all staff interactions </li></ul>Function: <ul><li>Everything in the Essential Edition plus : </li></ul><ul><li>Secure “Meet Me” Conferencing – Users can host their own conference calls with personal pin codes – up to 64 parties in total. </li></ul><ul><li>Automated call routing – Multiple and multi-level as well as conditional routing to ensure that the right person gets the call. </li></ul><ul><li>Call recording to a voicemail box – Automatic and on demand ability to record incoming or outgoing calls that you pre-set based on need for a specific frequency or that you enable instantly with the push of a button. </li></ul><ul><li>Flexible programming via a graphical user interface – makes customizable call routing changes to your business easy and quick to implement. </li></ul>Value: <ul><li>Prioritize how you treat your best customers and even greet them with personal messages. </li></ul><ul><li>Collaborate easily with your staff or and reduce or eliminate external conference costs. </li></ul><ul><li>Ensure fast response to messages </li></ul>
  26. 26. Avaya IP Office Group Collaboration Advanced Edition Profile: <ul><li>Businesses that require high levels of effective and efficient customer service, as well as the ability to monitor and analyze what those levels are </li></ul>Function: <ul><li>Requires purchase of Preferred Edition as pre-requisite : </li></ul><ul><li>Track and measure customer service and agent productivity – through an easy to use single screen browser interface. </li></ul><ul><li>Record customer calls – to a dedicated storage facility enabling you to seamlessly search and replay any conversation </li></ul><ul><li>Ability to access information, check status of orders, and more using integrated voice response services. </li></ul><ul><li>Enable customers to request information and/or complete surveys. Retrieval of responses is as simple as listening to a voicemail message. </li></ul>Value: <ul><li>Increase your knowledge about customers, their experience and improve service </li></ul><ul><li>Provide customers 24/7 access to information and services – with customized automated self help </li></ul><ul><li>Allocate your most valuable resource – your employees – to your most valued asset – your customers. </li></ul><ul><ul><li>Requires Preferred Edition @ </li></ul></ul><ul><ul><li>Includes 1 Supervisor license </li></ul></ul>
  27. 27. Avaya IP Office Connects Multiple Sites In Small Communities Profile: <ul><li>For enterprises with more than one site that want to ensure all sites feel “connected” </li></ul>Function: <ul><li>Connects systems (up to 32 per cluster for telephony and voice messaging) together using industry standard methods. </li></ul><ul><li>Employees capabilities across locations – easy 3 or 4 digit dialing, presence, paging, distributed call routing and multi-site “hot desking” on digital, analog or IP phones. </li></ul><ul><li>Control reception of all calls across all sites from one location. </li></ul>Value: <ul><li>Extend communications to remote locations - enables separate locations to operate as a single site, transparently. </li></ul><ul><li>Increase customer satisfaction while enhancing collaboration among employees </li></ul><ul><li>Improve mobility and productivity </li></ul><ul><li>Save on calling costs – enables you to eliminate site-to-site calls and effectively access the site with the best calling plan for all. </li></ul><ul><li>per system/site (includes up to 4 channels) </li></ul><ul><ul><li>Each additional 4 channels is </li></ul></ul>
  28. 28. Avaya IP Office for Small of Large Enterprise Integrate Management Across Franchise Sites Profile: <ul><li>For large enterprises with IP Office systems in multiple franchise locations </li></ul>Function: <ul><li>Centrally controlled, flexible configuration scheme based on management templates </li></ul><ul><li>User templates map users and hunt groups to extensions using a predefined dial plan that can be based on a function (i.e. mapping sets of extensions to the pharmacy section in a store) </li></ul><ul><li>Auto-Attendant templates set up schedules and associated voice announcements for the Auto Attendant capability associated with Embedded Voicemail. </li></ul>Value: <ul><li>Provides a complete network management solution for enterprises with distributed IP Office deployments. </li></ul><ul><li>Can significantly reduce total cost of operations by centralizing management for key ongoing management, provisioning, and maintenance tasks. </li></ul>
  29. 29. Avaya IP Office User Productivity Mobile Worker Solution MOBILE WORKER <ul><li>Volume discounts: </li></ul><ul><ul><li>10% off* @ 5 seats </li></ul></ul><ul><ul><li>20% off* @20 seats </li></ul></ul>
  30. 30. Avaya IP Office User Productivity TeleWorker Solution TELE- WORKER <ul><li>Volume discounts: </li></ul><ul><ul><li>10% off* @ 5 seats </li></ul></ul><ul><ul><li>20% off* @20 seats </li></ul></ul>
  31. 31. Avaya IP Office User Productivity Power User Solution POWER USER <ul><li>Volume discounts: </li></ul><ul><ul><li>10% off* @ 5 seats </li></ul></ul><ul><ul><li>20% off* @20 seats </li></ul></ul>
  32. 32. Avaya IP Office User Productivity Receptionist Solution RECEPTIONIST
  33. 33. Avaya IP Office User Productivity Customer Service Agent Solution AGENT
  34. 34. Avaya IP Office User Productivity Customer Service Supervisor Solution SUPERVISOR
  35. 35. Today <ul><li>AVAYA IP OFFICE </li></ul><ul><li>ADVANCED EDITION </li></ul><ul><li>Requires Preferred Edition </li></ul><ul><li>Includes 1 Supervisor license </li></ul>AVAYA IP OFFICE PREFERRED EDITION AVAYA IP OFFICE ESSENTIAL EDITION August 09 Group Collaboration IP Office R4.2 Material Code Embedded Voicemail 700343460 Standard Edition Not applicable IP Office R4.2 Material Code Professional Edition 202959 VoiceMail Pro 171991 IP Office R4.2 Material Code Customer Call Reporter 217655 3 rd Party IVR 182298 VB Scripting IVR 182300 ContactStore 187166 Campaign Manager Not applicable Text-to-Speech 182303
  36. 36. Today AVAYA IP OFFICE MULTI-SITE OPTION August 09 Multi-site Networking IP Office R4.2 Material Code Standard networking base (4 channels) 202960 $500.00 Standard networking add (4 channels) 205650 $500 Advanced Networking (per site) $750 202966 $750
  37. 37. Today AVAYA IP OFFICE MOBILE WORKER User Productivity AVAYA IP OFFICE TELE-WORKER New : one-X Portal for IP Office AVAYA IP OFFICE POWER USER New : one-X Portal for IP Office August 09 Note: All of the above are available in packs of 1, 5, and 20 seats. There is a 10% and 20% discount on the 5 and 20 seat packs, respectively. IP Office R4.2 Material Code Mobility 1, 5, 10, 20, 50 195569, 195570, 195571, 195572, 195573 Text-To-Speech 182303 IP Office R4.2 Material Code VPN Phone License 1, 5, 10, 20, 50 213980, 21381, 21382, 21383, 21384 Phone Manager Pro 1, 5, 10, 20, 50 177468, 177469, 177470, 177471, 177472 IP Office R4.2 Material Code Mobility (1,5,10,20,50) 195569, 195570, 195571, 195572, 195573 Phone Manager Pro (1,5,10,20,50) 177468, 177469, 177470, 177471, 177472 Phone Manager PC Softphone ( 1,5,10,20,50) 717992, 174463, 174464, 174465, 174466 Unified Messaging Service (1,5,10,20,50) 217880, 217881, 217882, 217883, 217884 Text-To-Speech 182303 VPN Phone License 1, 5, 10, 20, 50 213980, 21381, 21382, 21383, 21384 MOBILE WORKER TELE- WORKER POWER USER
  38. 38. Today AVAYA IP OFFICE RECEPTIONIST User Productivity AVAYA IP OFFICE CUSTOMER SERVICE AGENT AVAYA IP OFFICE CUSTOMER SERVICE SUPERVISOR 1 seat included with Advanced Edition August 09 IP Office R4.2 Material Code SoftConsole Starter 171987 SoftConsole Add 174456 IP Office R4.2 Material Code Customer Call Reporter Agent 1, 5, 10, 20, 50 217650, 217651, 217652, 217653, 217654 IP Office R4.2 Material Code Customer Call Reporter Supervisor 1, 10, 20 217655, 217656, 217657 RECEPTIONIST AGENT SUPERVISOR
  39. 39. Material Code Reduction - Timeline * SAP Code renamed from mobile twinning to mobile worker <ul><li>Aug 3rd Other Changes </li></ul><ul><li>Professional Edition not required for Release 5 </li></ul><ul><li>VoiceMail Lite not supported on release 5 </li></ul><ul><li>Embedded messaging kit renamed to Essential Edition </li></ul><ul><li>VoiceMail Pro renamed to Preferred Edition </li></ul><ul><li>Voice Networking from 3 to 1 license (Adv features incl.) </li></ul><ul><li>New try and buy licenses for user Solutions </li></ul>For more detail on please go to www.brainshark.com/avaya//ipofficer5pricing <ul><li>November 2009 REMOVE following licenses </li></ul><ul><li>PhoneManager Pro 5,10,20 & 50 user </li></ul><ul><li>PC Softphone 5,10,20,50 </li></ul><ul><li>VPN 5,10,20,50 </li></ul><ul><li>UC for SB 20, 25, 30, 50 ( ALL) </li></ul><ul><li>Mobile twinning 1,5,10,20,50 ( ALL) * </li></ul><ul><li>Customer Call Reporter Agents 10 & 50 </li></ul><ul><li>UMS 10 and 50 user </li></ul><ul><li>IPO SoftConsole RFA1 (add 1 user) </li></ul><ul><li>IP Endpoint 100 user </li></ul><ul><li>IVR </li></ul><ul><li>VB Scripting </li></ul><ul><li>IMS End of Sale </li></ul>Aug 2009 Nov 2009 <ul><li>Individual Codes Continue to be orderable ‘a-la-carte’ - </li></ul><ul><li>PhoneManager Pro 1 user </li></ul><ul><li>PC Softphone 1 user </li></ul><ul><li>VPN 1 user </li></ul><ul><li>UMS 1, 5, 20 user </li></ul><ul><li>Aug 3 rd ADD User </li></ul><ul><li>Power User 1,5,20 </li></ul><ul><li>Tele-worker 1,5,20 </li></ul><ul><li>Mobile Worker * 1,5,20 </li></ul><ul><li>Receptionist </li></ul><ul><li>Aug 3 rd ADD System </li></ul><ul><li>Essential Edition </li></ul><ul><li>Preferred Edition </li></ul><ul><li>Advanced Edition </li></ul>NEW
  40. 40. Avaya IP Office Other Product Add-ons / Options NPL Expansion Cards (Add users, trunks, lines, VoIP capability) <ul><li>Base cards that allow connection of up to 2 or 8 analog phones </li></ul><ul><li>Expansion module that allows connection of up to 16 and 30 analog phones </li></ul><ul><li>Base card that allows connection of up to 8 digital phones </li></ul><ul><li>Expansion module that allows connection of up to 16 and 30 digital phones </li></ul><ul><li>Base cards that add 4 VOIP channels as standard, and up to 28 or 60 additional channels via licensing </li></ul><ul><li>Daughter card that allows connection of up to 4 analog loop-start trunks </li></ul><ul><li>Daughter card that allows connection of up to 2 or 4 BRI trunk connections, each trunk providing 2B+D digital channels </li></ul><ul><li>Daughter cards that support up to 8 T1/PRI connections; channels >8 provided through licensing </li></ul>
  41. 41. Avaya IP Office Support Services Options
  42. 42. Avaya IP Office Wireless Device Options Model: 3641 Talk time: 8 hours Standby: 160 hours Ruggedized; 128 x 96 pixels backlit Model: 3645 Talk time: 8 hours Standby: 160 hours Ruggedized; 128 x 96 pixels Backlit; Push to talk Model: 3720 Talk time: 16 hours Standby: 180 hours Display, illuminated 112x115 pixels, Black & White Model: 3725 Talk time: 16 hours Standby: 180 hours Display, illuminated 128x160 pixels, 64K Color
  43. 43. Avaya IP Office FIM DA APRESENTAÇÃO Sergio Spinola IP10 TECNOLOGIA TECNOLOGIA IP PARA O MERCADO INTERMEDIÁRIO

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