Business in uk


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Business in uk

  1. 1. CROSS CULTURE “The collective programming of the mind which distinguishes the members of one group or category from those of another”
  3. 3. Etiquette in EnglandDo: £ Stand in line £ Take off your hat when indoors £ Cover your mouth when yawning or coughing £ Shake hands £ Drive on the left side of the roadDon’ts: £ Greet people with a kiss unless it’s family or close friends £ Talk loudly in public £ Stare at others £ Ask personal and intimate questions
  4. 4. FESTIVALS May Day Celebrations: Maypole Dancing £ Origin: the Roman festival of Flora, goddess of fruit and flowers £ Celebrate the coming of summer after a long winter £ A time for love and romance
  5. 5. SUPERSTITIONSGood Luck: £ Lucky to meet a black cat £ Lucky to touch wood £ Lucky to find a clover plant with four leaves. £ A right way up horseshoe over the door brings good luck (like a “U”) £ Catch falling leaves in Autumn and youre have good luck.Bad Luck: £ Unlucky to walk underneath a ladder £ Seven years bad luck to break a mirror £ Unlucky to spill salt. If you do, you must throw it over your shoulder to counteract the bad luck £ Unlucky to open an umbrella in doors. £ The number thirteen is unlucky £ Friday the thirteenth is a double unlucky day because Jesus was crucified on a Friday. £ Unlucky to put new shoes on the table £ Unlucky to pass someone on the stairs
  6. 6. TEA CUSTOMS Afternoon Tea: £ Served at 4 in the afternoon £ Tea, coffee, freshly baked scones, tea sandwiches, and assorted pastries £ This became popular about one hundred and fifty years ago when rich ladies invited their friends to their houses for an afternoon cup of tea High Tea: £ Served at 6 in the evening £ Scones, cakes, buns or tea breads, cheese on toast, toasted crumpets, cold meats and pickles or poached eggs on toast £ British working population did not have afternoon tea, only a midday meal and a meal after work a.k.a dinner or supper
  7. 7. Food Traditional English Breakfast (Full English) £ eggs, bacon, sausages, fried bread, baked beans and mushroomsTraditional English Dinner £ meat and 2 vegetables with hot brown gravySunday Roast Dinner £ roast meat, two vegetables and potatoes Lunch – dinner (the main meal) with a Yorkshire pudding Dinner – tea, supper
  8. 8. INDIRECTNESS£ The English are renowned for their politeness andcourtesy This is a key element of British culture and is afundamental aspect of British communication style.£ When doing business in the UK you generally find thatdirect questions often receive evasive responses andconversations may be ambiguous and full of subtleties .£ It is important to pay attention to tone of voice and facialexpression , as this may be an indication of what is reallymeant.
  9. 9. STIFF UPPER LIP£ To describe the traditionally British portrayal ofreserve and restraint when faced with difficultsituations.£ Open displays of emotion , positive or negative arerare and should be avoided .£ During meetings, Hosts will approach business with anair of formality and detachment
  10. 10. HUMOUR£ A vital element is the renowned sense of humour.£ The importance of humour in all situations,including business contexts, cannot beoverestimated.£ Humour is frequently used as a defencemechanism , often in the form of self-depreciationor irony .£ It can be highly implicit and in this sense is relatedto indirect communication style.
  11. 11. PUNCTUALITY£ Punctuality is essential at any business meeting orsocial event. Make it a point to be punctual - the Englishare very particular about time keeping.£ To be late is considered inconsiderate anddiscourteous.
  12. 12. GREETINGS£ DO remember to shake hands on first meetings.£ Greet your business associate with a firm handshake ; this is acceptable for both business and social occasions.£ If your associate is a woman , wait for her to extend her hand first. Women do not necessarily shake hands.£ DO make direct eye-contact with your British counterpart, however remember to keep it to a minimum or it could be considered impolite or rude.
  13. 13. DRESS CODE£ Dress as conservatively as you can. A suit is alwaysappropriate. Men in Britain should wear laced shoes,not loafers. Wear shirts with no pockets. If you musthave pockets, make sure they are empty. Avoid stripedties; many British regimental ties are striped, and yoursmay look like an imitation.£ Women should wear either a business suit or aconservative dress.
  14. 14. FORM OF ADDRESS£ Only medical doctors and the clergy in the UK usetheir professional or academic titles in business.£ Most people use the courtesy titles or Mr, Mrs or Missand their surname . (Mr and Mrs are words in the UnitedKingdom and do not require a period after them as they arenot abbreviations.)£ If someone has been knighted, they are called Sirfollowed by their first and surnames or Sir followedsimply by their first name.£ First names are used almost immediately with allcolleagues. Exceptions are very senior managers. Waituntil invited before moving to a first-name basis . Peopleunder the age of 35 may make this move more rapidly thanolder British.
  15. 15. Business cards£ Business card etiquette is relaxed and involves little ceremony .£ Business cards are exchanged at the initial introduction without formal ritual.£ It is not considered bad etiquette to keep cards in a pocket Do not feel obliged to hand out a business card to everyone you meet as it is not expected.£ The business card may be put away with only a cursory glance.
  16. 16. PERSONAL SPACE£ DO respect personal space. The British valuetheir space and keeping an acceptable distance isadvised.
  17. 17. GIFTS£ Do not carry gifts with you; they are not part of doing business Instead of gifts, invite your hosts out for a meal or a show. Anything else is considered inappropriate.£ If you choose to give a gift, make certain it is small and tasteful.£ Good gifts include desk accessories, a paperweight with your company logo, or a book about your home country .£ Business meetings take place in a cafe in a pub -- the meal itself will be light. Senior executives, however, typically dine at the finest restaurants or in the companys executive dining room. Dinner is from 7 to 11 p.m. in most restaurants.