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ES2002 Business Communication Intercultural Communication
Definition of culture ,[object Object],ES2002 Business Communication: Intercultural Communication Source:  Beamer’s & Varner’s  Intercultural Communication in the Global Workplace
ES2002 Business Communication: Intercultural Communication Seven Years in Tibet
ES2002 Business Communication: Intercultural Communication Photo by Cliff Wassman   Clothing Food Behaviour Attitudes Values Beliefs Meanings Norms
ES2002 Business Communication: Intercultural Communication “ Very often the way others do things is not different out of stupidity or carelessness or incompetence or malice … Most people do what seems the right thing to do at the time … And the judgment of what is right is rooted in beliefs, values, attitudes, as well as habit, tradition, and accepted norms.” Mole (1996)
Different cultural groups ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ES2002 Business Communication: Intercultural Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Outline ,[object Object],[object Object],[object Object],[object Object],ES2002 Business Communication: Intercultural Communication
Fundamental cultural orientations ,[object Object],[object Object],[object Object],[object Object],[object Object],ES2002 Business Communication: Intercultural Communication
ES2002 Business Communication: Intercultural Communication Contexting and face saving ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],High context – High face saving Low context – Low face saving Cultural orientations Contexting and face saving
ES2002 Business Communication: Intercultural Communication Individual / group   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cultural orientations Individual / group
ES2002 Business Communication: Intercultural Communication Time ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cultural orientations Time
ES2002 Business Communication: Intercultural Communication Status ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cultural Orientations Status
ES2002 Business Communication: Intercultural Communication Decision making   ,[object Object],[object Object],[object Object],Cultural orientations Decision making
ES2002 Business Communication: Intercultural Communication Verbal communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Non-verbal communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ES2002 Business Communication: Intercultural Communication
Space between speakers ES2002 Business Communication: Intercultural Communication Intimate Casual-personal Social-consultative Public Distance indicating degrees of intimacy Source: Goodman’s Working in a Global Environment
ES2002 Business Communication: Intercultural Communication Non-verbal communication ,[object Object],[object Object]
ES2002 Business Communication: Intercultural Communication Culture’s influence on written business communication ,[object Object],[object Object],In Japan – kishotenketsu organization Ki – the small talk Sho – raising the subject Ten – rolling the subject Ketsu – ending it beautifully
ES2002 Business Communication: Intercultural Communication ,[object Object],[object Object],[object Object],[object Object],Culture’s influence on written business communication

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Es2002 Intercultural Communication

  • 1. ES2002 Business Communication Intercultural Communication
  • 2.
  • 3. ES2002 Business Communication: Intercultural Communication Seven Years in Tibet
  • 4. ES2002 Business Communication: Intercultural Communication Photo by Cliff Wassman Clothing Food Behaviour Attitudes Values Beliefs Meanings Norms
  • 5. ES2002 Business Communication: Intercultural Communication “ Very often the way others do things is not different out of stupidity or carelessness or incompetence or malice … Most people do what seems the right thing to do at the time … And the judgment of what is right is rooted in beliefs, values, attitudes, as well as habit, tradition, and accepted norms.” Mole (1996)
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16. Space between speakers ES2002 Business Communication: Intercultural Communication Intimate Casual-personal Social-consultative Public Distance indicating degrees of intimacy Source: Goodman’s Working in a Global Environment
  • 17.
  • 18.
  • 19.