Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Accessible customer service: How Ontario’s accessibility laws will enhance the
visitor experience and create a welcoming e...
Upcoming SlideShare
Loading in …5
×

Accessible customer service: How Ontario’s accessibility laws will enhance the visitor experience and create a welcoming environment for the 2015 Pan/Parapan American Games

1,598 views

Published on

Accessible customer service: How Ontario’s accessibility laws will enhance the visitor experience and create a welcoming environment for the 2015 Pan/Parapan American Games

Alfred Spencer, Director, Outreach and Strategic Initiatives Branch, Accessibility Directorate of Ontario, Ministry of Economic Development, Trade and Employment, Ontario, Canada (Presenter)
In July and August 2015, Ontario will welcome over 250,000 visitors to the Pan/Parapan American Games at 43 venues over 25 days. Visitors will also enjoy over 40 festivals and cultural events leading up to the Games.

How can tourism operators welcome visitors with disabilities and ensure an inclusive visitor experience for all? How does an informed tourism industry enhance the customer service experience of visitors with disabilities, their families and their friends? How can tourism operators train staff on accessible customer service quickly and affordably?
The implementation of Ontario’s accessibility laws could increase tourism expenditures by $400 million to $1.6 billion and increase retail sales from $3.8 billion to $9.6 billion over the next five years according to a 2010 Martin Prosperity Institute study.

Abstract of paper from the Destinations for All Summit 2014 in Montreal http://www.destinationsforall2014.com/en/

Published in: Travel
  • Writing good research paper is quite easy and very difficult simultaneously. It depends on the individual skill set also. You can get help from research paper writing. Check out, please ⇒ www.HelpWriting.net ⇐
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://redirect.is/fyxsb0u } ......................................................................................................................... Download Full EPUB Ebook here { https://redirect.is/fyxsb0u } ......................................................................................................................... Download Full doc Ebook here { https://redirect.is/fyxsb0u } ......................................................................................................................... Download PDF EBOOK here { https://redirect.is/fyxsb0u } ......................................................................................................................... Download EPUB Ebook here { https://redirect.is/fyxsb0u } ......................................................................................................................... Download doc Ebook here { https://redirect.is/fyxsb0u } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Have you ever used the help of HelpWriting.net? They can help you with any type of writing - from personal statement to research paper. Due to this service you'll save your time and get an essay without plagiarism.
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Accessible customer service: How Ontario’s accessibility laws will enhance the visitor experience and create a welcoming environment for the 2015 Pan/Parapan American Games

  1. 1. Accessible customer service: How Ontario’s accessibility laws will enhance the visitor experience and create a welcoming environment for the 2015 Pan/Parapan American Games Alfred Spencer, Director, Outreach and Strategic Initiatives Branch, Accessibility Directorate of Ontario, Ministry of Economic Development, Trade and Employment, Ontario, Canada (Presenter) In July and August 2015, Ontario will welcome over 250,000 visitors to the Pan/Parapan American Games at 43 venues over 25 days. Visitors will also enjoy over 40 festivals and cultural events leading up to the Games. How can tourism operators welcome visitors with disabilities and ensure an inclusive visitor experience for all? How does an informed tourism industry enhance the customer service experience of visitors with disabilities, their families and their friends? How can tourism operators train staff on accessible customer service quickly and affordably? The implementation of Ontario’s accessibility laws could increase tourism expenditures by $400 million to $1.6 billion and increase retail sales from $3.8 billion to $9.6 billion over the next five years according to a 2010 Martin Prosperity Institute study. To support an accessible tourism experience, the Accessibility Directorate of Ontario is partnering with sector leaders, such as Festivals and Events Ontario and PRIDE Toronto, to provide free accessibility training resources to organizations in retail, hospitality, events, amusement, and tourism. Participating in policies that respect the independence and dignity of people with disabilities can improve your operation’s accessibility and your bottom line. The most important part of a multi-sport event is the legacy it leaves: by providing accessibility training to 20,000 Pan/ParaPan Am Games volunteers, Ontario is working toward a Pan/ParaPan Am Games legacy of accessible customer service that will benefit people of all abilities and organizations of all sizes. Find out about the free, online training resources available to support the Accessibility for Ontarians with Disabilities Act and how you can use them to train your staff in accessible customer service, even if you do not have to comply with this law. By learning about our partnerships with tourism associations to help them get ready for the Pan/Parapan American Games, you will learn about innovative practices that create destinations for all!

×