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INCONVENIENT ATTRACTIVE Compassionate UNATTRACTIVE Could The Value of User Experience (from Web 2.0 Expo Berlin 2008)

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INCONVENIENT




ATTRACTIVE
Compassionate




UNATTRACTIVE
Could not
care less BAD
EXPERIENC



Care about your users.
An attitude of “could not care less” vs. a compassionate attitude. Again valid for service. With
a little creativity, extendable to user interfaces too.

Published in: Technology, Business

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