ITIL®ITIL®ITIL® FOUNDATIONFOUNDATIONFOUNDATION 2011 WORKSHOP + EXAM2011 WORKSHOP + EXAM2011 WORKSHOP + EXAM
27th & 28th July 2013, Bangalore27th & 28th July 2013, Bangalore27th & 28th July 2013, Bangalore
Only atOnly atOnly at Rs 11,000Rs 11,000Rs 11,000
Service Tax (Service Tax (Service Tax (Workshop + ExamWorkshop + ExamWorkshop + Exam)))
Course Take Away’s
Prepares participants to take and pass the ITIL Foun-
dations Certification examination successfully.
Introduction to ITIL Concepts, Terminology -
Gain a high level overview of ITIL V3.
The Service Lifecycle - Understand the fundamental
ITIL lifecycle stages, processes, functions, roles &
Service Strategy - How to align IT strategy with
business goals and expectations.
Service Design - Transform business requirements
into strategic solutions.
Service Transition - Manage change, risk, and quali-
Service Operation - Establish day-to-day business
operations and customer expectations.
Continual Service Improvement - Strategize for
overall process and service improvement.
For details and registration, Please call
Mr Balu: 9902340963
Ms Sunitha: 972597032
What is ITIL®?
The Information Technology Infrastructure Li-
brary (ITIL) is a best practice IT Service Man-
agement framework developed by the Office of
Government Commerce (OGC) within the UK
government. It has been developed in collabora-
tion with leading industry experts, consultants
and practitioners over the last 15 years. Since its
launch, ITIL has been widely accepted through-
out the world as the de facto standard for best
practice in IT Service Management.
Who should attend and Prerequisites
ITIL Foundation is suitable for anyone work-
ing in IT services requiring more information
about the ITIL best practice framework.
Early Bird Offer
Offer valid till
21st July 2013
We also conduct PMP | PRINCE2 | Cobit |
|CSM |Six Sigma certifications.