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In the past year, the number of social messages sent to brands requiring a response has increased by 110%. Unfortunately, most brands haven’t been keeping up, and 7 in 8 of all of those messages go unanswered within 72 hours. Ignoring your customers on social media isn’t just bad for your reputation—it’s bad for your bottom line.
Take advantage of these 5 strategies to help you communicate with your customers!
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