Re:thinkSpringfield CityLibraryA Brighter Future for Springfield Today
Welcome to just a brief summary of the exciting and rewarding project to rethinkSpringfield City Library.We are indebted t...
• Sustainable funding of library services now and into the future• Strong community engagement – city leaders, residents, ...
• Interview community leaders.• Review and analyze library and community statistics.• Review library operations.• Review l...
What is the role of the library and librarians today?By Looking carefully at the following roles, we can better understand...
Roles of the LibraryAbout the Project•Planning and delivering fun, enriching and educational libraryprograms for all ages ...
Roles of the LibraryAbout the Project•Working together with schools, social service agencies andcommunity groups to promot...
Roles of the LibraryAbout the Project•Helping people to find the information they need to succeed in school,work and life....
Roles of the LibraryAbout the Project•Promoting reading and literacy for residents of all ages throughprograms and partner...
Roles of the LibraryAbout the Project•Building print and online collections that meet the needs and interestsof Springfiel...
With the help of an outside consultant, we began a total review of the Springfield CityLibrary, how we compare with other ...
Educational Attainment•H.S. diploma 74%RANK 143 / 166•Bachelor’s degree 16.8%RANK 143 / 166Income and Poverty•Median house...
ResearchSpringfield’s17Neighborhoodsand10CurrentLibraryOutlets
Brightwood ~ Central ~ Forest Park ~Indian Orchard ~ Mason Square ~ Sixteen AcresA review of the following characteristics...
Public SafetyAfter school programs thatprovide safe, fun andeducational activities forkidsFun family programs thathelp nei...
EducationEarly childhoodliteracyAfter schoolprogramsWorkforcedevelopment: 21stCentury skillsAdult literacy andlifelong lea...
EconomicVitalityJob seekingassistanceWorkforcedevelopment: 21stCentury skillsCivic engagement:awareness,participation andp...
HealthyNeighborhoodsAwareness and access tosocial services ~ adultliteracy and lifelonglearningWorkforce development:21st ...
With the information we gathered from city and community leaders, the city’sstrategic plan and the Rebuild Springfield rep...
•Adult literacy•Lifelong learningAdult Literacy and Lifelong Learning•After school activities•Digital media creation•Tutor...
• Customer focus• Consistency and quality• Working smarter to provide effective services• Clear, fair and flexible policie...
Next, the consultant considered library operations based on existing library funding.In the next section are the consultan...
State of the LibraryLibrary FundingThe library department represents less than 1% of the city budget.In FY 2004, the libra...
State of the LibraryFinancialSustainability
State of the LibraryLibrary HoursBetween FY 2005 and FY 2012, weekly library hours have decreased by 25% overall. TheCentr...
State of the LibraryFinancialSustainability
State of the LibraryLibrary StaffingFY 2013 represents an 11% decrease in staffing since FY 2004, a reduction of 8.5 FTEli...
State of the LibraryFinancialSustainability
Critical• Review the balance between library hours and the number of neighborhoodlocations.• Increase time for programs an...
Moderate• Increase capacity for technology services.• Move ahead with creative scenarios for reinvented neighborhood locat...
This is where we are today, and we must decide together how best to act on theconsultant’s findings and recommendations.Ou...
Moving AheadOrganizational AlignmentLibraryLeadershipAdministrationDevelopmentFinance andOperationsCustomerExperienceBorro...
Our second response:• Acknowledge the financial and operational realities that are made clear in theconsultant’s findings ...
Neighborhood Services ScenarioMoving AheadBrightwood•Old: 18 weekly hours•New: 30 weekly hoursCentral•Old: 40 weekly hours...
Throughout this process, we have been energized by the enthusiasm and commitmentof city leaders and residents. We are eage...
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  • Community
  • Branch hours data are not reported nationally in a way that met our study’s needs. Therefore, we manually tallied library hours for the 21 New England libraries that are among the 166 national peers.
  • Springfield’s 17 neighborhoods and 10 library locations – put a heading on this page. Add symbol.
  • Community
  • Clearer relationships
  • Civic pride
  • The compromise scenario is based upon a level service funded budget plus additional funding. It also results in a net gain of 42 weekly hours system wide.
  • Rethink springfieldpresentation rev

    1. 1. Re:thinkSpringfield CityLibraryA Brighter Future for Springfield Today
    2. 2. Welcome to just a brief summary of the exciting and rewarding project to rethinkSpringfield City Library.We are indebted to many city leaders and residents for their ongoing contributions oftime and knowledge, as well as the Irene E. and George A. Davis Foundation, theSpringfield Library Foundation and the City of Springfield for their generous supportof the project.We invite you to join us to continue these conversations and to build a stronger libraryfor Springfield and its residents. Together, we will make a brighter future forSpringfield. Lets start today!About the Project
    3. 3. • Sustainable funding of library services now and into the future• Strong community engagement – city leaders, residents, foundations,businesses• Out-of-the-box thinking• Expanded city impact• Increased efficiency, cost-effectiveness• Increased organizational flexibility• Short-term actions to build momentumProject GoalsAbout the Project
    4. 4. • Interview community leaders.• Review and analyze library and community statistics.• Review library operations.• Review library budget.• Align library organization with citywide needs and goals.• Provide budget scenarios to best allocate library funding.• Discuss results with city leaders and residents.• Build a brighter future for Springfield.Our ActionsAbout the Project
    5. 5. What is the role of the library and librarians today?By Looking carefully at the following roles, we can better understand the library’scurrent strengths and weaknesses in contributing to quality of life in Springfield.While libraries of the past focused on books and other library materials, the far-reaching public library of today offers a wide range of programs, materials andservices.About the Project
    6. 6. Roles of the LibraryAbout the Project•Planning and delivering fun, enriching and educational libraryprograms for all ages and groups. Programs should help buildindividual skills and encourage lifelong learning, as well as engagingresidents and communities in important discussions and interactions.Programs
    7. 7. Roles of the LibraryAbout the Project•Working together with schools, social service agencies andcommunity groups to promote library services. To expand the reachof the library to all residents, with an emphasis on socioeconomicallydisadvantaged children and families.Outreach
    8. 8. Roles of the LibraryAbout the Project•Helping people to find the information they need to succeed in school,work and life.Research Assistance
    9. 9. Roles of the LibraryAbout the Project•Promoting reading and literacy for residents of all ages throughprograms and partnerships.Literacy
    10. 10. Roles of the LibraryAbout the Project•Building print and online collections that meet the needs and interestsof Springfields residents.Collections
    11. 11. With the help of an outside consultant, we began a total review of the Springfield CityLibrary, how we compare with other cities and city libraries in the U.S., the differencesamong our 17 neighborhoods and 10 neighborhood library locations, and the majorneeds and goals in Springfield that should be the foundation for our efforts.For each neighborhood and for each neighborhood library outlet, we considered:• Education, income, poverty, access to vehicles, public transportation, etc.• Library visitors, circulation and program attendance• Library characteristics such as parking, building costs, ADA accessibility, etc.Research
    12. 12. Educational Attainment•H.S. diploma 74%RANK 143 / 166•Bachelor’s degree 16.8%RANK 143 / 166Income and Poverty•Median household income$32,124RANK 158 / 166•Poverty 26.3%RANK 153 / 166The Library•City funding per location$511,000 (2010)RANK 156 / 166•Hours per location 20.6RANK 20 / 21*Springfield faces difficult challengesin the areas of education, incomeand poverty. The Library and otherCity services have very limitedfunding to address these issues andto strengthen Springfield.What We LearnedResearch
    13. 13. ResearchSpringfield’s17Neighborhoodsand10CurrentLibraryOutlets
    14. 14. Brightwood ~ Central ~ Forest Park ~Indian Orchard ~ Mason Square ~ Sixteen AcresA review of the following characteristics places the highest priority on theseneighborhood library locations:• On-site use as evidenced by library circulation, visitors, program attendance,reference questions, computer and WiFi use, and use of meeting spaces.• Characteristics of library facilities such as building size, building costs, availableprogram/meeting spaces, ADA accessibility, parking and capital investments.• City geography, available modes of transportation and proximity to otherlibrary locations.• Community needs identified by statistics on education, income, employmentand poverty.Research
    15. 15. Public SafetyAfter school programs thatprovide safe, fun andeducational activities forkidsFun family programs thathelp neighborhoodresidents to come togetherCity and neighborhoodcivic meetings thatincrease the awareness ofpublic safety issuesCitywide Needs and GoalsResearch
    16. 16. EducationEarly childhoodliteracyAfter schoolprogramsWorkforcedevelopment: 21stCentury skillsAdult literacy andlifelong learningCitywide Needs and GoalsResearch
    17. 17. EconomicVitalityJob seekingassistanceWorkforcedevelopment: 21stCentury skillsCivic engagement:awareness,participation andpridePositive SpringfieldmessagesCitywide Needs and GoalsResearch
    18. 18. HealthyNeighborhoodsAwareness and access tosocial services ~ adultliteracy and lifelonglearningWorkforce development:21st Century skillsCivic engagement:awareness, participationand prideCitywide Needs and GoalsResearch
    19. 19. With the information we gathered from city and community leaders, the city’sstrategic plan and the Rebuild Springfield report, it was easy to identify the criticalfocus areas for library efforts.In response, the library will reorganize with five new program teams charged with acitywide approach to programs and outreach and one additional team charged tofocus on citywide and neighborhood customer experience.Realignment
    20. 20. •Adult literacy•Lifelong learningAdult Literacy and Lifelong Learning•After school activities•Digital media creation•TutoringAfter School•Building community•Civic engagement: awareness, participation and pride•Positive Springfield mediaCommunity and Civic Engagement•Early childhood/family literacy•Reading success by 4th gradeEarly Literacy•21st Century skills•Digital literacy•Job seekingWorkforce DevelopmentRealignment
    21. 21. • Customer focus• Consistency and quality• Working smarter to provide effective services• Clear, fair and flexible policies• Empowered, engaged usersCustomer ExperienceRealignment
    22. 22. Next, the consultant considered library operations based on existing library funding.In the next section are the consultant’s recommendations on financial sustainability.FinancialSustainability
    23. 23. State of the LibraryLibrary FundingThe library department represents less than 1% of the city budget.In FY 2004, the library department received $3,372,528 in city funds, representing0.85% of the city’s overall budget of $399 million. In FY 2012, the library departmentreceived $3,555,318 in city funds, representing 0.64% of the city’s overall budget of$444 million.Between FY 2004 and FY 2012, the city budget increased by 11% while the librarybudget decreased by 15% (inflation adjusted).FinancialSustainability
    24. 24. State of the LibraryFinancialSustainability
    25. 25. State of the LibraryLibrary HoursBetween FY 2005 and FY 2012, weekly library hours have decreased by 25% overall. TheCentral Library was reduced from 56 to 45 weekly hours, and total branch hours werereduced from 220 to 162 weekly hours as shown below.Impacts• Many residents are unable to visit libraries due to the very limited hours they areopen.• The library has been turned down for grants due to its limited hours.• Library users find current hours to be inconsistent and unreliable.FinancialSustainability
    26. 26. State of the LibraryFinancialSustainability
    27. 27. State of the LibraryLibrary StaffingFY 2013 represents an 11% decrease in staffing since FY 2004, a reduction of 8.5 FTElibrary staff.Impacts• Library staff lacks time to deliver essential programs to residents that impact earlyliteracy, workforce development and other areas critical to Springfield’s brightfuture.• Library staff lacks time to engage with schools and other partners in thecommunity in order to reach residents who are socioeconomically disadvantaged.FinancialSustainability
    28. 28. State of the LibraryFinancialSustainability
    29. 29. Critical• Review the balance between library hours and the number of neighborhoodlocations.• Increase time for programs and outreach to meet citywide needs and goals.• Increase capacity for library development - major donors, business partners,fundraising events, grants, etc.RecommendationsFinancialSustainability
    30. 30. Moderate• Increase capacity for technology services.• Move ahead with creative scenarios for reinvented neighborhood locationsincluding combined neighborhood libraries and “express libraries.”• Ongoing engagement with city leaders to ensure continued library visibility andalignment with city needs and goals.RecommendationsFinancialSustainability
    31. 31. This is where we are today, and we must decide together how best to act on theconsultant’s findings and recommendations.Our first response is• to accept the recommendations for the new teams and to adapt the library’sorganizational structure accordingly to strengthen our positive impacts onSpringfield• to make the library a more visible partner in citywide efforts.Moving Ahead
    32. 32. Moving AheadOrganizational AlignmentLibraryLeadershipAdministrationDevelopmentFinance andOperationsCustomerExperienceBorrowersServicesCollections andTechnicalServicesInformationTechnologyNeighborhoodServicesCustomerExperience TeamPrograms andOutreachAdult Literacyand LifelongLearningAfter SchoolCommunity andCivicEngagementEarly LiteracyWorkforceDevelopment
    33. 33. Our second response:• Acknowledge the financial and operational realities that are made clear in theconsultant’s findings and the level funding scenario. With input from city leaders,we have used the data to develop a compromise scenario that reduces the impacton neighborhood services.• We do not suggest this new scenario lightly. With it comes an increased financialcommitment, and we are working today with city leaders and with externalfunders to close the funding gap to make a stronger library system possible.• We assure city leaders and residents that extensive research, careful thought andongoing professional dedication have guided our endorsement of thisunprecedented new scenario.Moving Ahead
    34. 34. Neighborhood Services ScenarioMoving AheadBrightwood•Old: 18 weekly hours•New: 30 weekly hoursCentral•Old: 40 weekly hours•New: 45 weekly hoursEast Forest Park•Old: 18 weekly hours•New: 30 weekly hours•Change: Planning grant –new facilityEast Springfield•Old: 18 weekly hours•New: 30 weekly hours•Change: Planning grant– combined ES/LibForest Park•Old: 18 weekly hours•New: 30 weekly hoursIndian Orchard•Old: 18 weekly hours•New: 30 weekly hoursMason Square•Old: 18 weekly hours•New: 30 weekly hoursLiberty•Change: New ServiceOutlet for SeniorsPine Point•Change: NewCommunity LearningCenterSixteen Acres•Old: 18 weekly hours•New: 30 weekly hours
    35. 35. Throughout this process, we have been energized by the enthusiasm and commitmentof city leaders and residents. We are eager to implement changes and to make visibleprogress. Many changes – large and small – are needed as we move ahead, and wethank you for your support, your patience and your help.As we implement changes, we will actively seek input and feedback from cityresidents on the progress we are making and their satisfaction with library services.We can work together toward “A Brighter Future for Springfield Today.”For more information, please contact:Molly FogartyLibrary Director, Springfield City Library413.263.6828 x290 | lfogarty@springfieldlibrary.orgMoving Ahead

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