Sloan-C Conference'09 Porto & Kipta

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Presentation in the Sloan-C conference'2009 in Orlando (October 28-30, 2009)

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Sloan-C Conference'09 Porto & Kipta

  1. 1. The MDE Student Support Social Media Suite: Using social media tools to enhance student support Dr. Stella Porto & Allison Kipta, MDE Master of Distance Education Customer Trainer Staff Graduate School of Management & Technology Lockheed Martin IS&GS University of Maryland University College
  2. 2. Agenda •  Focus of this presentation •  Introduction   Student support in distance education   Context & background   Social media in distance education •  The Social Media experience in the MDE   The tools   Projects and goals   Lessons learned   Synergy and future •  Final remarks
  3. 3. Focus of this presentation “As distance education has evolved from a teacher-centric to a much more learner-centric model, the roles and activities instructors and other learner support providers have changed to being more proactive than reactive” (Brindley et al., 2004, p.9) The lack of campus life imposes difficulty in keeping students and graduates connected beyond the ties of the online classroom. Using social media to provide further student support in a sustainable way is the focus of this presentation.
  4. 4. Introduction: Student Support in Distance Education •  Necessary shift from a campus based perspective   Needs go beyond those addressed in individual courses •  Focus on the needs of this specific target audience   Part-time   Full-time employment   Family duties   Long time away from school   Diverse academic and professional background
  5. 5. Introduction: Context & Background – MDE is a partnership
  6. 6. Introduction: Context & Background MDE is a partnership University of Oldenburg University of Maryland University College
  7. 7. Introduction: Context & background: the program •  Core competencies   Managing the DE system Corporate   Planning, budgeting, development, Training & delivery, and support Learning •  Target Audience Faculty Media & Support technology   Potential managers of the distance education enterprise in: Distance   Educational organizations Education   Corporate / Business Instruction   Government & Military Higher Design &   Non-profit and associations Education Support •  Entirely online for part-time Leaders & working adults Managers •  International •  Collaborative
  8. 8. Introduction: Institutional Student support •  Enrollment management / Registrar   Admissions   Financial aid   Registration   Advising   Graduation •  Portal with self-services •  Academic specialist within the department •  Program director •  Library •  Office of disabilities
  9. 9. Social media: what it can do for us BEYOND instruction •  Virtual communities: cultivate a blend of challenge and support   Sharing beyond virtual classroom   Social network   Peer support   Tools: any social network tool or online group tools •  Sandbox for experiments, especially useful for distance educators   Learning with technology   Learning through technology   Acquiring skills   Developing technological competencies   Tools: ALL
  10. 10. Social media: what it can do for us BEYOND instruction •  Individual and collaborative means for producing and sharing content   Generation of user content   Building collective knowledge   Tools: blogs, wikis, collaborative documents, etc. •  Information diffusion and immediate feedback   Immediate communication with stakeholders   Collective feedback and appreciation   Tools: blogs, social networking, wikis, … •  Expanding knowledge in field of interest   Sharing new information and utilizing new media   Program-wide projects   Tools: audio, video, and image tools, blogs, social networking, …
  11. 11. The MDE Student Support Social Media Suite BLOGS WIKIS VIDEOS SOCIAL NETWORKING
  12. 12. The MDE Student Support Social Media Suite: The MDE Hub Tool: http://www.weebly.com The MDE Hub • The one-stop-shop for ALL MDE related information • Extremely flexible platform URL: http://mdeprogram.weebly.com
  13. 13. The MDE Student Support Social Media Suite: The MDE Blog Tool: http://www.blogger.com The MDE Blog • Initially was the one-stop-shop for all MDE information • Now, works exclusively as a blog • One-way communication - no interaction URL: http://mdeblog.blogspot.com
  14. 14. The MDE Student Support Social Media Suite: The MDE Lounge Tool: http://groups.google.com The MDE-lounge • Real interaction • Privacy, listserv mode, discussion board, simple and not-invasive URL: http://groups.google.com/group/MDE-lounge
  15. 15. The MDE Student Support Social Media Suite: The MDE Faculty Forum Tool: http://groups.google.com The Faculty-forum • Management effectiveness • Privacy, listserv mode, discussion board, simple and not-invasive URL: http://groups.google.com/group/MDE-faculty
  16. 16. The MDE Student Support Social Media Suite: The MDE wiki Tool: http://www.wetpaint.com The MDE wiki on new technologies • Knowledge-base • Information sharing • Meta-learning URL: http://mdewiki.wetpaint.com
  17. 17. The MDE Student Support Social Media Suite: The MDE capstone wiki Tool: http://www.pbwiki.com The MDE capstone wiki • Support for final capstone: e-portfolio & research project • Information sharing • Direct relationship with instruction URL: http://capstone.pbworks.com
  18. 18. The MDE Student Support Social Media Suite: The capstone tutorial Tool: webpage on server The MDE tutorial • Support for e-portfolio • Precursor of the MDE capstone wiki • Direct relationship with instruction URL: http://www.c3l.uni-oldenburg.de/christinewalti/tutorial/index.htm
  19. 19. The MDE Student Support Social Media Suite: MDE Orientation Tool: WebTycho – UMUC’s proprietary LMS The MDE orientation • Workshop with direct instructor-led support • Information sharing • Direct support to instruction
  20. 20. The MDE Student Support Social Media Suite: The MDE internship program Tool: http://sites.google.com The MDE internship program • Getting your feet wet as a distance educator • Supporting the program • Engaging in action research URL: http://sites.google.com/site/mdeinternships/
  21. 21. The MDE Student Support Social Media Suite: The MDE Buddy Program Tool: http://www.weebly.com The MDE buddy-system • Peer-support • Student initiative • Action research project URL: http://mdebuddyprogram.weebly.com
  22. 22. The MDE Student Support Social Media Suite: Social Networking Presence in social networks • Connections with graduates and prospective students • Marketing
  23. 23. The MDE Student Support Social Media Suite: The MDE Itinerant Video Tool: http://www.tumblr.com Tool: http://www.vimeo.com URL: http://mdevideo.tumblr.com/ The MDE Itinerant video project • Graduate initiative • Celebration of the 10th anniversary • Community involvement URL: http://www.vimeo.com/mdevideoproject
  24. 24. Tools and more tools: Allison’s toolbox Tool: http://www.wikispaces.com/ URL: http://mdetools.wikispaces.com/
  25. 25. Lessons learned  There is a need for an active leadership role in all initiatives  Continuously invite community  Reach out to new students  Most participants are lurkers  Coupling blog posts to listserv  Students want to get involved, but they need a HAND  A few active members generate significant impact  Being personal is key  Ongoing projects and activities  Respond to the needs of stakeholders
  26. 26. Synergy and future  Projects led by graduates  Relationship  Virtual with other conference for UMUC units 10th anniversary  Partnerships celebration in publishing  Podcast series and academic  Webinars work  Special interest groups
  27. 27. Final remarks  Thinking beyond the classroom  Enthusiasm is contagious  Experiment, experiment and experiment…  Count on your graduates and students  Networking is essential to everyone for different reasons
  28. 28. Thank you! - Questions? Presentation can be found at: http://www.slideshare.net/sporto/sloanc- conference09-porto-kipta Contact: sporto@umuc.edu allison.kipta@gmail.com

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