Systems In Strategy (Ngsb, 2007)

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Systems In Strategy (Ngsb, 2007)

  1. 1. Systems in Strategy Strategy and Business Process Management Processes Chad Moffiet, NGSB Strategic Management, 2007
  2. 2. Outline <ul><li>What is Business Process Management? </li></ul><ul><li>Where did it come from? </li></ul><ul><li>How does it Work? </li></ul><ul><ul><li>Process modelling </li></ul></ul><ul><ul><li>Process ownership </li></ul></ul><ul><ul><li>Available Frameworks </li></ul></ul><ul><li>Summary </li></ul>
  3. 3. What is Strategy? <ul><li>“ A company can outperform rivals if it can establish a difference it can preserve…..” </li></ul><ul><li>“ Ultimately, all differences between companies in cost or price derive from the hundreds of activities required to create, sell and deliver products and services...” </li></ul><ul><ul><ul><ul><ul><li>Porter, What is Strategy?, 1996 </li></ul></ul></ul></ul></ul>Summary How does it work? Where did it come from? What is BPM?
  4. 4. Business Process Management <ul><li>A structured way of aligning business activities with a company’s defined strategic objectives. </li></ul><ul><li>Strategy = Selecting the right things to do. </li></ul><ul><li>BPM=Doing the right things right! </li></ul>Summary How does it work? Where did it come from? What is BPM?
  5. 5. Traditional View of Organisation Summary How does it work? Where did it come from? What is BPM?
  6. 6. Process Centric View of Organisation Steps performed in pursuit of objective 1 Steps performed in pursuit of objective 2 Steps performed in pursuit of objective 3 Summary How does it work? Where did it come from? What is BPM?
  7. 7. Where did it come from? Summary How does it work? Where did it come from? What is BPM? Scientific Management Taylor Quality Management & TQM Deming, Juran, Crosby BPR Hammer BPM Spanyi, Towers, Fingar, McGregor and others Six Sigma
  8. 8. Process Modelling Summary How does it work? (Process modelling) Where did it come from? What is BPM? Current Processes Ideal Process Step 1 Step 2 Step 3 Step 4 Step 5 Customer
  9. 9. Process Owners and KPIs Summary How does it work? (Process Owners) Where did it come from? What is BPM? Example taken from Coors beer publication
  10. 10. Available Frameworks Summary How does it work? (Available Frameworks) Where did it come from? What is BPM?
  11. 11. Available Frameworks Summary How does it work? (Available Frameworks) Where did it come from? What is BPM? APQC http:// www.apqc.org /
  12. 12. Summary <ul><li>Business activities aligned with strategic objectives </li></ul><ul><li>Process centric view of organisation developed (from customer perspective) </li></ul><ul><li>“ AS-IS” processes mapped </li></ul><ul><li>Improved “TO-BE” processes determined </li></ul><ul><li>Input and output KPIs used to monitor and improve process performance </li></ul><ul><li>Senior executives nominated as Process Owners </li></ul><ul><li>Business Process Management frameworks available </li></ul>Summary How does it work? Where did it come from? What is BPM?
  13. 13. More Info <ul><li>Business Process Management Group (BPMG) </li></ul><ul><li>www.bpmg.org </li></ul><ul><li>American Productivity & Quality Center </li></ul><ul><li>www.apqc.org </li></ul><ul><li>QUT BPM round table </li></ul><ul><li>www.bpm.fit.qut.edu.au/roundtable </li></ul>Summary How does it work? Where did it come from? What is BPM?

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