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Nas integrated education 20170406 v7

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NAS Integrated Education (STEM + Liberal Arts), Workshop and Panel, ASU, Tempe/Phoenix AZ Thur April 6, 2017

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Nas integrated education 20170406 v7

  1. 1. 4/5/2017 National Academies Workshop 1 2:00 p.m.-3:00 p.m. Session IV: Perspectives on Integration from Emerging and Established Thought Leaders in Innovation Moderator: Laurie Baefsky (member of the study committee) Executive Director, ArtsEngine and the Alliance for the Arts in Research Universities (a2ru) Jim Spohrer (IBM Reseasrch – Almaden) Director of Cognitive Open Technologies Aileen Huang-Saad (University of Michigan) Assistant Professor in Biomedical Engineering and Engineering Education Ethan Eagle (Wayne State) Assistant Professor, Mechanical Engineering Dan Nathan-Roberts (San Jose State University) Assistant Professor in Industrial and Systems Engineering
  2. 2. Jim Spohrer (IBM) Tempe, AZ, Thursday April 6, 2017 http://www.slideshare.net/spohrer/nas-integrated-education-20170406-v2 4/5/2017 © IBM Cognitive Open Technologies 2017 2 Integrated Higher Education: Creating a Future-Ready Workforce of T-shaped Adaptive Innovators
  3. 3. Question 3 • What does this committee need to know about the employers perspective on higher education? What are employers looking for and how can students a.) develop these skills and b.) demonstrate to employers that they have these skills? 4/5/2017 © IBM Cognitive Open Technologies 2017 3 • In the age of accelerations, industry prefers T-shaped experienced talent from acquired companies, over hiring I-shaped students • Employers are looking for talent that has completed projects – what would you do with 100 workers? • Degrees, courses, and specific skills, matter most in the context of projects with clear empathy and outcomes – Especially important are projects that used open technologies (OT)
  4. 4. Olin on IBM 4/5/2017 © IBM Cognitive Open Technologies 2017 4
  5. 5. Next Generation Future-Ready Workforce: T-Shaped Adaptive Innovators Many disciplines Many sectors Many regions/cultures (understanding & communications) Deepinonesector Deepinoneregion/culture Deepinonediscipline 4/5/2017 © IBM Cognitive Open Technologies 2017 5 “No one knows everything, but a well-chosen team of T-shapes has empathy to learn anything.”
  6. 6. Mindset of T-Shapes 4/5/2017 © IBM Cognitive Open Technologies 2017 6 Grit = Passion + Persistencehttp:/tsummit.org/t
  7. 7. 4/5/2017 © IBM Cognitive Open Technologies 2017 7
  8. 8. 8 Hi-Ed Culture Change: All courses change some every year and include projects. Faculty, students, and industry professionals as lifelong learners. • Problem (too static) – A: Input: Student quality – B: Process: Faculty motivation – C: Output: Industry fit • Solution (change systematically) – A: -20% eLearning certification – B. +10% Faculty interest tuning (publications) – C. +10% On-the-job skills tuning (projects) Year 1: 20% Year 2: 20% Year 3: 20% Year N: 20% . . . . . . . . After a decade the course may look quite different Service systems are learning systems: productivity, quality, etc. Projects: Include studying relevant startups/innovators, and building networks to them.
  9. 9. 4/5/2017 © IBM Cognitive Open Technologies 2017 9
  10. 10. “The best way to predict the future is to inspire the next generation of students to build a better world” Digital Natives Transportation Water Manufacturing Energy Construction ICT Retail Finance Healthcare Education Government
  11. 11. 4/5/2017 © IBM Cognitive Open Technologies 2017 11 Open Technologies Spohrer J, Maglio PP, Bailey J, Gruhl D (2017) Steps toward a science of service systems. Computer. 40(1). Spohrer J, Bassano C, Piciocchi P, Siddike MA (2017) What Makes a System Smart? Wise? In Advances in The Human Side of Service Engineering 2017 (pp. 23-34). Springer International Publishing. Service System: Dynamic configuration of people, technology, information, and organizations connected internally and externally by value propositions. [socio-economic-technical systems] Smart Service Systems: People and organizations augmented with digital cognitive systems. Age of Accelerations
  12. 12. Steps Toward a Next Generation Cognitive Curriculum • 2016 • “How to build a cognitive system for Q&A task.” • 9 months to 40% question answering accuracy • 1-2 years for 90% accuracy, which questions to reject • 2026 • “How to use cognitive assistants to be a better professional X.” • Tools to build a student level Q&A from textbook in 1 week • 2036 • “How to use your cognitive mediator to build a startup.” • Tools to build faculty level Q&A for textbook in one day • Cognitive mediator knows a person better (in some ways) than they know themselves (identity & responsibility) • 2046 & 2056 • “How to manage your workforce of digital workers.” • 2046: 10 digital workers each; 2056: 100 digital workers each 4/5/2017 12
  13. 13. 4/5/2017 13 1955 1975 1995 2015 2035 2055 Can better service help us be wiser? Cognitive Mediator (by 2035): Tool, Assistant, Collaborator, Coach, Mediator Open Technologies will enable this and more… © IBM Cognitive Open Technologies 2017 1972: Jim’s first program Today: Better building blocks
  14. 14. Computing: Then, Now, Projected 4/5/2017 14 2035 2055
  15. 15. 4/5/2017 © IBM 2013 IBM University Programs worldwide accelerating regional development (IBM UPward) 15
  16. 16. Question 1 • Do you think that educational experiences that integrate the humanities and arts with science, technology, engineering, math, and/or medicine would better prepare students for the workforce than the traditional liberal arts model of higher education? If so, why? If not, why? 4/5/2017 © IBM Cognitive Open Technologies 2017 16 • Yes, PB_AC_MT_LSE_OT – PB: Project-based – AC: Authentic challenges/empathy – MT: Multidisciplinary teams – LSE: Like startup experience – OT: Open technologies • Why? – Age of accelerations – Better building blocks (OT) – Make-a-job, not take-a-job mindset (grit, growth) • Requires Hi-Ed culture change – Old: Prepare + launch – New: Projects + lifelong learners
  17. 17. Question 2 • If you were going to design a college curriculum for someone who hoped to become a T-shaped professional, what would that curriculum look like? Which aspect of the curriculum would contribute to the deep part of the “T” and which to the broad parts of the “T”? Would any parts of this curriculum be integrative? 4/5/2017 © IBM Cognitive Open Technologies 2017 17 • PB_AC_MT_LSE_OT • Deep = major courses • Broad = minors courses • T = integrated education that demonstrates empathy and outcomes via projects • Every course – Reflect Hi-Ed culture change – Courses evolve and include a mini-project with workforce partnerships – Builds a network for learners – Theme: Rapid rebuilding from scratch with OT (resource integration pathways)
  18. 18. Engineering Tools to Augment 4/5/2017 © IBM Cognitive Open Technologies 2017 18 Harris S, Karkauer D (2016) Complexity& Stupidity. A Conversation with David Krakauer. Sam Harris Podcast
  19. 19. 4/5/2017 © IBM Cognitive Open Technologies 2017 19
  20. 20. Liberal Arts: Knowing + Doing • Deep understanding of history, culture, literature, philosophy, mathematics, physical and sociale sciences, technology, and traditions of interpretation (world views) with the goal of creating independent thinkers capable of critical thinking and lifelong learning • Knowing: Liberals arts can contribute to the breadth of T-shaped professionals, especially well-informed critical thinking skills who are lifelong learners • Doing: Projects also contribute to breadth, especially teamwork and project management skills, and the right kind of projects may appeal to future employers 4/5/2017 © IBM Cognitive Open Technologies 2017 20
  21. 21. 4/5/2017 © IBM Cognitive Open Technologies 2017 21
  22. 22. Today’s Talk: Integrated Education • Context • Open Technologies and Age of Accelerations • Science of Smarter/Wiser Service Systems • Digital Cognitive Systems: AI vs IA • Liberal Arts: Knowing + Doing • Questions and Responses • (1) Integrated Education = ? (PB_AC_MT_LSE_OT) • (2) T-shapes = ? (Depth and breadth integrated by projects; empathy and outcomes that matter) • (3) Industry wants = ? (T-shaped lifelong learners; effective resource integrators; adaptive innovators ) 4/5/2017 Understanding Cognitive Systems 22 Jim Spohrer (Maine, MIT, Verbex, Yale, Apple, IBM, …)
  23. 23. Digital Cognitive Systems: AI vs IA 4/5/2017 © IBM Cognitive Open Technologies 2017 23 AI is Artificial Intelligence, or intelligence in machines (smart machines) IA is Intelligence Augmentation, or people thinking and working together with smart machines. IA is what IBM calls “Cognitive Computing” and the smart machines are called “Watson Solutions” or more generally “Digital Cognitive Systems (Cogs)” Cognition as a Service (CaaS): AI building blocks for IA solutions
  24. 24. 4/5/2017 © IBM Cognitive Open Technologies 2017 24 Spohrer JC, Engelbart DC (2004) Converging technologies for enhancing human performance: Science and business perspectives. Annals of the New York Academy of Sciences.1013(1):50-82. Roco MC, Bainbridge WS (2002) Converging technologies for improving human performance: Nanotechnology, biotechnology, information technology, and cognitive science. WTEC. https://obamawhitehouse.archives.gov/sites/default/files/microsites/ostp/bioecon-%28%23%20023SUPP%29%20NSF-NBIC.pdf
  25. 25. Market for Exoskeletons 4/5/2017 © IBM Cognitive Open Technologies 2017 25
  26. 26. 4/5/2017 © IBM Cognitive Open Technologies 2017 26
  27. 27. 4/5/2017 © IBM Cognitive Open Technologies 2017 27
  28. 28. 4/5/2017 © IBM Cognitive Open Technologies 2017 28
  29. 29. Engineering Robots We Will Live In and Learn With • Exoskeletons Clothing • Driveless Cars • Furniture, Chairs, Beds • Robotic Houses • Healthy Neighborhoods • Robotic Cities 4/5/2017 © IBM Cognitive Open Technologies 2017 29 Amigos do Jean Paul Jacob https://www.facebook.com/groups/jeanpauljacob/
  30. 30. Some paths to becoming 64x smarter: Improving learning and performance • 2x from Learning sciences (methods) – Better models of concepts – Better models of learners • 2x from Learning technology (tools) – Guided learning paths – Elimination of “thrashing” • 2x from Quantity effect (overlaps) – More you know, faster you go – Advanced organizers • 2x from Lifelong learning (time) – Longer lives and longer careers – Keeps “learning-mode” activated • 2x from Early learning (time) – Start earlier: Challenged-based approach – STEM-2D in K-12 (SSME+DAPP Design of Smart Service Systems) • 2x from Cognitive systems (performance support) – Technology & Infrastructure Interactions – Organizations & Others Interactions 4/5/2017 © IBM Cognitive Open Technologies 2017 30
  31. 31. Top 10 Skills 4/5/2017 Understanding Cognitive Systems 31
  32. 32. Jobs of the Future 4/5/2017 Understanding Cognitive Systems 32
  33. 33. In sum, the top job of the future will be… • Knowing what to do with 100 people working for you! • What is the most productive purpose to point them towards? • What goals create the most value for business and society? • That is the world we are entering with digital cognitive systems (DCS) • No shortage of DCS workers… • …but what would you do with 100 people/DCS working for you? • Most people don’t have any idea… • However, great entrepreneurs do have an idea • Education of the future must teach students to work in teams • Work on challenges in teams with no solutions • This will require T-shaped professionals with depth and breadth 4/5/2017 Understanding Cognitive Systems 33
  34. 34. Service Science • Service System Entities – Types: Businesses, Universities, Governments, etc. – Nested & Networked Globally – SD Logic (A2A; Resource Integrators) • Value Co-Creation Interactions – Types: Value-Proposition & Governance Mech-based – Collaboration & Competition Blended – SD Logic (Operant & Operant Resources) • Builds On… – Decades of Service Research (Marketing, Operations, etc.) – SSME+D; From I to T to Pi-shapes… and beyond! – T Summit (March 24-25, 2014) • Measures – Productivity, Quality, Compliance, Sustainable Innovation – Holistic Service Systems • Quality of Life, Balance Challenge & Routine • Innovativeness, Equity, Sustainability, Resilience
  35. 35. Service Systems Fundamental Abstraction of Service Science: ISSIP portal to Disciplines (23), Professional Associations (39), Journals (20), Conferences (31), Workshops (7) IBM SSME Centennial Icon of Progress Discipline Association Marketing AMA Operations Research INFORMS Information Systems AIS Computer Science and Engineering ACM, IEEE Human Factors AHFE Operations Management POMS Systems Science ISSS Design SDN Systems Engineering IIE … … Serviceology SfS (SSME+DAPP) ISSIP
  36. 36. Holistic Service Systems (HSS) 4/5/2017 © IBM 2013 IBM University Programs worldwide accelerating regional development (IBM UPward) 36 http://www.service-science.info/archives/1056 Nation State/Province City/Region University College K-12 Cultural & Conference Hotels Hospital Medical Research Worker (professional) Family (household) For-profits: Business Entrepreneurship Non-profits Social Entrepreneurship U-BEE Job Creator/Sustainer U-BEEs = University-Based Entrepreneurial Ecosystems “The future is already here (at universities), it is just not evenly distributed.” “The best way to predict the future is to (inspire the next generation of students to) build it better.” “Multilevel nested, networked holistic service systems (HSS) that provision whole service (WS) to the people inside them. WS includes flows (transportation, water, food, energy, com development (buildings, retail ,finance, health, education), and governance (city, state, nation). ” University Four Missions 1. Learning 2. Discovery 3. Engagement 4. Integration
  37. 37. 4/5/2017 Understanding Cognitive Systems 37
  38. 38. Why ISSIP? T-shapes for Teamwork • Our world is becoming more interconnected and complex • Yet most organizations operate is silos • Most professional organizations do a great job of focusing on one discipline, function, or industry sector ISSIP is a professional society designed to focus on the interconnected nature of value co-creation for smart service systems (tech, biz, social, etc.) BREADTH DEPTH T-Shape professionals can innovate across traditional boundaries
  39. 39. ISSIP Ambassadors • More than 15 Ambassadors and growing… • Link ISSIP to other professional associations, research centers, conferences, etc. • Help ISSIP co-sponsor activities in other conferences more... http://www.issip.org/learningcenter/valuen twork/
  40. 40. The Well-Read Service Scientist (The top 300 papers – together over 100,000 citations) • http://service-science.info/archives/2708
  41. 41. Service-Dominant Logic Prof. Stephen VARGO Prof. Robert LUSCH Vargo, S. L., & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of marketing, 1-17. (Oct. 2013, ~4500 citations) Claude Frédéric Bastiat David Ricardo Colin Clark Richard Normann John Riordan
  42. 42. Service Thinking Saperstein & Hastings: Book, Course, ISSIP Certificate All value is co-created Service systems we live and work in Componentized business architecture Global-mobile-social scalable platforms Run-Transform-Innovate Multi-sided metrics CVC Group, LLC 42
  43. 43. 43 “Order of Magnitude” Observation: Modeling Holistic Service Systems Level AKA ~No. People ~No. Entities Example 0. Individual Person 1 10,000,000,000 Jim 1. Family Household 10 1,000,000,000 Spohrer’s 2.Neighborhood Street 100 100,000,000 Kensington 3. Community Block 1000 10,000,000 Bird Land 4. Urban-Zone District 10,000 1,000,000 SC Unified 5. Urban-Center City 100,0000 100,000 Santa Clara 6.Metro-Region County 1,000,000 10,000 SC County 7. State Province 10,000,000 1,000 CA 8. Nation Country 100,000,000 100 USA 9. Continent Union 1,000,000,000 10 NAFTA 10. Planet World 10,000,000,000 1 UN
  44. 44. In Summary 4/5/2017 © IBM Cognitive Open Technologies 2017 44 “A service science perspective considers the evolving ecology of service system entities, their value co-creation and capability co-elevation interactions, and their capabilities, constraints, rights, and responsibilities.” Cognitive Systems Entities Service Systems Entities With Cognitive Mediators Add Rights & Responsibilities
  45. 45. But this stuff is still really hard… 4/5/2017 © IBM Cognitive Open Technologies 2017 45
  46. 46. 4/5/2017 © IBM 2013 IBM University Programs worldwide accelerating regional development (IBM UPward) 46

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