Understanding & Using Spiceworks Monitors, Alerts & Reports

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Understanding & Using Spiceworks Monitors, Alerts & Reports

  1. 1. Las Vegas Understanding & Using Spiceworks Monitoring, Alerting and Reporting Francis Sullivan CTO & Co-founder, Spiceworks Inc. Thursday, May 21, 2009
  2. 2. Session Overview • kinds of alerts and monitors • default configuration • reporting • advanced topics • Q&A Thursday, May 21, 2009
  3. 3. Thursday, May 21, 2009
  4. 4. Thursday, May 21, 2009
  5. 5. Thursday, May 21, 2009
  6. 6. Thursday, May 21, 2009
  7. 7. What Can Be Monitored? Thursday, May 21, 2009
  8. 8. What Can Be Monitored? AntiVirus: Keep your machines up and running with current antivirus software. Is not up-to-date: Be alerted when virus definitions need updating. Has > 1 installed: Be alerted if more than one antivirus program is installed. Having more than one antivirus program installed can slow down the performance of a machine and actually leave it more vulnerable to an attack. Thursday, May 21, 2009
  9. 9. What Can Be Monitored? Device: A device is any computer connected to the network. You can monitor a specific device, or monitor them all by typing quot;Any Devicequot;. Is online: Be alerted if a device goes online. Is offline: Be alerted if a device goes offline. Is discovered: Be alerted if a new device is discovered on the network. Offline for a time period: To avoid flutter, only be alerted if device stays offline. Thursday, May 21, 2009
  10. 10. What Can Be Monitored? Disk: Find out if there are issues with any disk on your system. You can keep an eye on every disk on your system by typing quot;Any Diskquot;, or pick one particular disk. Was added: Be alerted when a hard drive is added. Was removed: Be alerted when a hard drive is removed. Is < x% free: Be alerted when diskspace falls below a certain percentage. Choices are 5, 10, 15, 20, and 25%. Has < x MB/GB free: Be alerted when diskspace falls below a certain value. Choices are 50, 100, 250, 500 MB and 1, 5, 10 GB. Thursday, May 21, 2009
  11. 11. What Can Be Monitored? Software: Stay on top of software issues with this monitor. You can designate a specific program to be monitored, or choose to monitor all software by typing quot;Any Softwarequot;. Is installed: Be alerted when programs are installed. Is uninstalled: Be alerted when program are removed. Is not compliant: Be alerted if too many copies of a program are installed. Thursday, May 21, 2009
  12. 12. What Can Be Monitored? Service: A service is a program that runs in the background of a computer to keep everything else working right. You can monitor a specific service, or monitor them all by typing quot;Any Servicequot;. Is uninstalled: Be alerted when a service is uninstalled. Is installed: Be alerted when a service is installed. Is stopped: Be alerted when a service has stopped. Is started: Be alerted when a service has started. Thursday, May 21, 2009
  13. 13. What Can Be Monitored? Hotfix: A hotfix is a patch that is downloaded to fix a program. You can decide to monitor all hotfixes by typing quot;Any Hotfixquot;, or choose to monitor one individual hotfix. Is uninstalled: Be alerted when a hotfix is uninstalled. Is installed: Be alerted when a hotfix is installed. Thursday, May 21, 2009
  14. 14. What Can Be Monitored? User Account: Keep track of the user accounts on your network. You can monitor one specific account or monitor them all by typing quot;Any User Accountquot;. Is removed: Be alerted when a user account is deleted. Is created: Be alerted when a new user account is added. Thursday, May 21, 2009
  15. 15. What Can Be Monitored? Printer Supply Level: Keep track of your printer supplies so you don't have to drop what you're doing when you're out of toner. Is < x%: Be alerted when the ink or toner in your network printers drop below a certain level. Choices are 2, 5, 10, 20, 30, 40, and 50%. Thursday, May 21, 2009
  16. 16. What Can Be Monitored? Event: You can find out when an event of your choosing happens such as a certain ID logging in. Or you can monitor all events by typing quot;Any Eventquot;. Is triggered: Be alerted when an event is triggered. Thursday, May 21, 2009
  17. 17. What Can Be Monitored? IT Service: Keep track of how long you have until an IT service end date. Is < x Days: Be alerted when an IT service end date is approaching. Choices are 10, 30, and 60 days. Thursday, May 21, 2009
  18. 18. Where Alerts Show Up »On Inventory Summary Thursday, May 21, 2009
  19. 19. Where Alerts Show Up »On Inventory Summary Thursday, May 21, 2009
  20. 20. Where Alerts Show Up » On Group Summary Thursday, May 21, 2009
  21. 21. Where Alerts Show Up » On Group Summary Thursday, May 21, 2009
  22. 22. Where Alerts Show Up »On Summary View in 4.0 Thursday, May 21, 2009
  23. 23. Where Alerts Show Up »On Summary View in 4.0 Thursday, May 21, 2009
  24. 24. Where Alerts Show Up »email notification Thursday, May 21, 2009
  25. 25. Where Alerts Show Up »email notification Thursday, May 21, 2009
  26. 26. Where Alerts Show Up »email notification Thursday, May 21, 2009
  27. 27. Where Alerts Show Up »on the device Thursday, May 21, 2009
  28. 28. Where Alerts Show Up »on the device Thursday, May 21, 2009
  29. 29. Default Configuration • pre-configured monitors • changing thresholds • email configuration Thursday, May 21, 2009
  30. 30. Default Out-of-the-box Monitors Thursday, May 21, 2009
  31. 31. Changing Thresholds in 3.5 Thursday, May 21, 2009
  32. 32. e-mail configuration Thursday, May 21, 2009
  33. 33. e-mail configuration Thursday, May 21, 2009
  34. 34. e-mail configuration Thursday, May 21, 2009
  35. 35. Alert / Monitoring Questions? Thursday, May 21, 2009
  36. 36. Reporting •accessing reports •out of the box reports •creating or editing your own report •reoccurring reports Thursday, May 21, 2009
  37. 37. Accessing Reports Two levels of access when it come to reports in Spiceworks: Admin access: This is the normal level of access that you have as the administrator of Spiceworks. You have complete control over all reporting functions, including granting quot;Reportingquot; access to others. Reporting access: People with reporting access are allowed to open Spiceworks and run reports designated quot;publicquot;. Reporting users cannot create their own reports nor access any other Spiceworks features. You can designate reporting access to anyone who might regularly need reports. A convenient way to save yourself a little work! Thursday, May 21, 2009
  38. 38. Viewing Reports Actions: Click column headings to sort the report information. Click the Print, PDF, CSV or Excel links to print or save the report in the desired format. When saving a report to Excel, you must open the document with Microsoft Office 2003 or later. If you are using Open Office, you should try saving as a .CSV file and then importing it. Thursday, May 21, 2009
  39. 39. Default Out-of-the-box Reports Thursday, May 21, 2009
  40. 40. Default Out-of-the-box Reports Thursday, May 21, 2009
  41. 41. Creating or Editing a Report name and description type conditions display Thursday, May 21, 2009
  42. 42. Types of Reports Thursday, May 21, 2009
  43. 43. Conditions auto-complete and / or Strings Thursday, May 21, 2009
  44. 44. Date Conditions explicit date relative dates Thursday, May 21, 2009
  45. 45. Example Relative Dates • 3 years ago !•! 5 months before now !•! 7 days from now !•! next month !•! 1 year ago tomorrow !•! 3 months ago saturday !•! 3rd wednesday in november !•! 4th day last week !•! last week tuesday !•! tomorrow at 6 a.m. Thursday, May 21, 2009
  46. 46. Display add new columns first column defines sort order drag-and-drop to reorder columns Thursday, May 21, 2009
  47. 47. Sharing Custom Reports Have you written a cool report? Share it with the Spiceworks Community. Your report may save someone else like you a lot of time. You'll also earn a nifty badge for your profile. To share a report: Click the Reporting link on the left panel from anywhere in Spiceworks. Select the report you want to share. Click on the Share button. Enter more details about the report you've shared and click the Submit button. Thursday, May 21, 2009
  48. 48. Import Reports that Other Users have Shared Thursday, May 21, 2009
  49. 49. Import Reports that Other Users have Shared Thursday, May 21, 2009
  50. 50. Reoccurring Reports Monday Morning “Coffee” Report: shows what had changed in the last week - you can configure the time and period from advanced email settings for example: tomorrow at 6 a.m. would make this a daily report Script Interface: run_report.rb - http://community.spiceworks.com/education/projects/Scripting_Spiceworks_Reports - list available reports - run report and save output as CSV, PDF, or XSL - can be hooked into Windows at or task scheduler to run on a schedule Thursday, May 21, 2009
  51. 51. Reporting Questions? Thursday, May 21, 2009
  52. 52. Advanced Topics behind the scenes: •online/offline checking •network health check •network scanning Thursday, May 21, 2009
  53. 53. Online/Offline Checking Spiceworks scanner Main App http Sqlite DB IT Admin Spicedesk Thursday, May 21, 2009
  54. 54. Network Health Check Spiceworks scanner Main App http Sqlite DB IT Admin Spicedesk Thursday, May 21, 2009
  55. 55. Network Scanning Spiceworks scanner Main App http Sqlite DB IT Admin Spicedesk Thursday, May 21, 2009
  56. 56. Network Scanning Spiceworks scanner Main App http Sqlite DB IT Admin Spicedesk Thursday, May 21, 2009
  57. 57. More Advanced Topics • tricks with email • SQL Reports and Widgets • APIs Thursday, May 21, 2009
  58. 58. Nagios Example Thursday, May 21, 2009
  59. 59. Nagios Example Thursday, May 21, 2009
  60. 60. Nagios Example Thursday, May 21, 2009
  61. 61. Nagios Example Thursday, May 21, 2009
  62. 62. Nagios Example Thursday, May 21, 2009
  63. 63. Nagios Example Thursday, May 21, 2009
  64. 64. Thursday, May 21, 2009
  65. 65. SQL Reports Thursday, May 21, 2009
  66. 66. SQL Reports Thursday, May 21, 2009
  67. 67. SQL Reports Thursday, May 21, 2009
  68. 68. SQL Report as a Widget Thursday, May 21, 2009
  69. 69. SQL Report as a Widget Thursday, May 21, 2009
  70. 70. SQL Report as a Widget Thursday, May 21, 2009
  71. 71. SQL Tools Firefox addon SQLite Manager https://addons.mozilla.org/en-US/firefox/addon/5817 Thursday, May 21, 2009
  72. 72. Alert API’s - Web REST Interface POST /api/alerts.json?title=AlertTitle&hostname=HOST&... - create a new external monitor alert GET /api/alerts.json - array of all monitor alerts GET /api/alerts/{id}.json - details for the alert with the specified id GET /api/alerts.json?data_monitor_id={id} - array of all monitor alerts for the data monitor with the specified id Thursday, May 21, 2009
  73. 73. Alert API’s - Web REST Interface filtered GET /api/alerts.json?filter=active - array of all active monitor alerts GET /api/alerts.json?filter=recent - array of all alerts generated in the last 7 days GET /api/alerts.json?filter=recent&date=2008-10-20 - array of all alerts generated since the specified date GET /api/alerts.json?filter=external - array of all external alerts Thursday, May 21, 2009
  74. 74. Questions? Thursday, May 21, 2009

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