How to Woo Colleagues & Influence IT Powers that Be - Kris

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How to Woo Colleagues & Influence IT Powers that Be - Kris Bushover

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How to Woo Colleagues & Influence IT Powers that Be - Kris

  1. 1. Clever User Tricks Part Deux Or… How I Learned to Stop Worrying and Love My Users Kris Bushover Spiceworks IT Operations INTJ
  2. 2. User 1  The Malware Collector Contracts a drive- by-download virus Complete system wipe and reinstall Backups? Ha! At least smart enough to not send credit card
  3. 3. “How did that get there? Seriously, I didn't click on anything! Don't look at me like that.”
  4. 4. User 2  The Spiller Oops.... Coffee Spills Soda Spills Gooey Substance Spills (come on man....)
  5. 5.  “Well, that's just great”  “It should not have been sitting there”  “Don't look at me like that!”
  6. 6. User 3  The Deleter Deletes Stuff Backup first? No Hope like hell someone else made a backup? Yes
  7. 7. Because anything worth doing is worth doing twice.... or something
  8. 8. What do all these users have in common?
  9. 9. Crap....
  10. 10. So.... What's the point?
  11. 11. To err is human... to fix is IT There are two types of users. Those who have made mistakes, and those who will
  12. 12. Endearing yourself to users  Users are fragile beasts and come in many flavors  INTJ, ENTJ, …  Handling the wide variety of personalities can be almost as important as handling the switches,routers, and servers  Nobody loves the BOFH
  13. 13. Special, IT Celebrity Guest! Josh Weinberg!!!

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