1st Thing's 1st: Running a Sound IT Shop

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1st Thing's 1st: Running a Sound IT Shop

  1. 1. Running A Sound IT Shop Best Practices From The Spiceworks IT Network October 2008
  2. 2. Allow rogue laptops How do I justify a raise? Best Wireless on my network? Testing Tools How long should I retain What’s the optimum backup tapes? staff to user ratio? How do I stop user account lock-outs? How do you handle Should I start my own employee terminations? IT business? What do you do with old computers? What’s the best way to do IT? 2
  3. 3. Who’s Asking These Questions? and 500,000 other SMB IT Pros like you...
  4. 4. Common Questions  What do others like me do?  How can I learn from others’ mistakes?  Will it work in my industry?  How do I convince my boss?  What if I don’t have the budget?
  5. 5. Best Practices For SMB IT  Options not prescriptions  Distilled from:  Discussions  Ratings and Reviews  SpiceLists  See for yourself and join the conversation community.spiceworks.com/education/projects/Best_Practices
  6. 6. Best Practices For SMB IT  Network Access  Internet, Wireless, VPN, Remote Offices  Computing  Workstations, Servers, Printers, Virtualization, Security  Communication  Email, Mobile, Telephony  User Services  Setup, Training, Compliance, Support  General  Purchasing, Budgets, Strategy, IT Career
  7. 7. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  8. 8. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Suppression / Running Cable  Connecting To The Internet  Security Firewalls / VPN / User Access Control
  9. 9. Part I: Naming Your PCs  Department-port number  Roomname-number  Asset Number  Username + model  Site-Device-OS-asset tag  Airport Code - OS Type  School type-teacher-room-id  User Initials  Department - Job Title
  10. 10. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Suppression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
  11. 11. Part I: Network Closets How does your network closet look?
  12. 12. Part I: Network Closets We asked....
  13. 13. Part I: Running Cable  Label both ends  Number (jack #)  Purpose (WAN / Router / AD Server, etc)  Color code cables  (Servers - blue, etc)  Label Voice and Data separately
  14. 14. Part I: Designing A Server Room  Raised Floor  Proper Grounding  Fire suppression  Physical Security  Check door size  Cooling  Temperature  Monitoring
  15. 15. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
  16. 16. Part I: Connecting To The Internet  Determining Capacity Needs  Selecting an ISP  Price / Performance / Reputation  Service Level Agreements  Document outages
  17. 17. Part I: Setting Up Your Network  Design Your Network  Select a topology  Select an addressing scheme  Select a machine naming convention  Server Rooms and Closets  Power / HVAC / Fire Supression / Running Cable  Connecting To The Internet  Security  Firewalls / VPN / User Access Control
  18. 18. Part I: User Access Control  Authentication  Active Directory  OpenLDAP  User Name / Password schemes  Policies
  19. 19. Part I: User Name Schemes Plan For Growth. Avoid Problems Later First Initial Last Name jsmith First Initial, Middle Initial, First 5 characters of last jhsmith name First 5 chars of last name, 2 chars of first name smithjo First Name.Last Name John.Smith First char of First Name First 2 chars of Last Name JSM / JS2 / JS3 Department, machine type, initials, computer # DeLaJS01
  20. 20. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Email III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  21. 21. Part II: Setting Up Email  Hosted vs Internal  Email Server Software  Anti-Spam  Hosted vs Internal
  22. 22. Part II: Hosted vs Internal  Why?  Features  Cost  Why Not?  Privacy  Bandwidth Buying Guide / Reviews
  23. 23. Part II: Setting Up Email  Hosted vs Internal  Email Server Software  Anti-Spam  Hosted vs Internal
  24. 24. Part II: Email Server Software Popular Email Servers  Exchange Other 26%  MDaemon  Lotus Notes Exchange 52% Kerio 5%  Zimbra Zimbra 5%  Kerio Lotus Notes 5% MDaemon  and 25 others... 8%
  25. 25. Part II: Setting Up Email  Hosted vs Internal  Email Server Software  Anti-Spam  Hosted vs Internal
  26. 26. Part II: Anti-Spam Solutions SpiceList Buying Guide / Reviews
  27. 27. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  28. 28. Part III: Maintaining Your Shop  Backup  Hosted vs internal backup  Backup software  Monitoring your network
  29. 29. Part II: Online Storage Cable Contest Submission Product Pages / Comparisons
  30. 30. Part III: Maintaining Your Shop  Hosted vs internal backup  Backup software  Monitoring your network
  31. 31. Part II: Backup Software Favorite Backup Software Acronis True Image Enterprise Server Others 28% “Best investment we ever made, easiest and most reliable way to backup and restore BackupExec 44% servers or even migrate to VMware... “ JB SyncBack SE 7% “Awesome for recovery and can be used for Mozy incrementals to mount image to pull just one 3% file.Easier than ghost! “ Acronis NT Backup 13% 5% adamroof
  32. 32. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  33. 33. Part IV: Supporting Your Users  Why Use A Help Desk?  Centralized  Communication  Reporting  How Do You Get Your Users To Use A Help Desk!
  34. 34. Part IV: Help Desk Adoption  Create shortcuts and bookmarks  Priority for help desk tickets  New user orientation  Management support  Tough Love
  35. 35. User Avoidance Techniques
  36. 36. Sound SMB IT Shop I. Setting Up Your Network II. Setting Up Messaging III. Maintaining Your Shop IV. Supporting Your Users V. Documentation
  37. 37. Part V: Documentation  Developing a Runbook  How everything works on your network  Keep it up to date  Version control  Keep it secure
  38. 38. Join The Conversation community.spiceworks.com

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