A ma...
The 5 Stages of TEM Maturity
Stage 1 – Unmanaged
Unmanaged can be characterised by undocumented or lack of processes, un...
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Maturity model tem gscl v1


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Telecom Expense Management Maturity Model

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Maturity model tem gscl v1

  1. 1. How  do  you  measure  your  own  organizations  Telecom  Lifecycle   Management  capability?   A maturity model for telecom expense lifecycle management holds the key to future savings. A Telecom Expense Management Maturity Model is a tool specifically developed to comprehensively measure the effectiveness of telecom infrastructure expense management and identify where you are currently and where you need to get to in order realize all the benefits. By establishing and measuring levels of performance in such areas as expense management, telecom procurement, infrastructure utilisation, and infrastructure maintenance, the improvement potential in both realised value and hard cash can be identified and represented through the TEM Maturity Model. By allowing companies to identify their current position relative to the model we can see areas of focus and importantly to set new objectives for improved performance with quantifiable financial and operational gains.        
  2. 2.   The 5 Stages of TEM Maturity Stage 1 – Unmanaged Unmanaged can be characterised by undocumented or lack of processes, unanticipated external factors, reactive to in the moment demands, and placing management at odds with corporate business objectives. Typically there is awareness the problem exists but for one reason, or another, the organization has taken little action to remedy it. Processes at this stage are typically reactions primarily driven by individual heroics (the office manager or personal assistant takes ownership because nobody else does – for instance) to unpredicted and/or dynamically charged events. This level can been seen as chaotic, with last minute efforts resulting in poorly executed processes, and telecom expenses that can be 35% to 50% higher than required. This leaves you in a position where you have little or no control over spend and little or no negotiating position for future contracts. Stage 2 – Reactive Reactive can be characterised by fire fighting, event driven, and reactive management. At this stage awareness and action occur in response to issues and is highly tactical without regard to an overall strategic plan. Again, costs are well out of line and typically 25% to 35% over actual requirements. There is little or no visibility into the various telecom services and therefore no disciplined management of these costs or operations. Stage 3 – Managed The managed stage is characterised by monitoring performance, analyzing trends, setting thresholds, and anticipating problems, enabling managers to be on the front foot in managing telecommunication costs and infrastructure. This level demonstrates sets of defined and documented processes built within standard repeatable templates; be they manual or automated. Processes as defined and documented within this level and are beginning to change from tactical to more long term and strategic. Reaching this stage may reduce costs up to another 15% and positions the enterprise to achieve optimal levels of Telecom Lifecycle Management. Stage 4 – Integrated This stage is characterised by joined up repeatable processes, aligned to performance objectives and metrics to create a basis for managing and planning outcomes. Using qualified objectives and metrics derived from baseline data, management foresees opportunities and challenges, providing the means by which to adjust and adapt while mitigating undesirable results. Consistent execution at Stage 4 is the definitive indication of Telecom Lifecycle Maturity and is evident in the execution and level of adoption through all aspects of telecom management. Stage 5 – Optimised The optimized stage is Utopian, rarely reached without years of continuous improvement. Telecom Lifecycle management is adopted by the business as a strategic initiative, issues are either prevented or corrected at the source, and best-in class solution architecture is implemented ahead of business requirements. Performance is pushing the results boundaries of all known opportunities. This stage places focus on continually optimising performance through both incremental and innovative technological improvements. Innovation and strategy are key at this stage to see new tangible and intangible benefits. Where would you rank on this model? Our experience is that few businesses even get to Stage 4 without specific and focused intervention of a business sponsor. Procurement and IT Infrastructure groups have a vested interest in budget control and cost reductions but don’t always work together to this end. Third parties such as G Spice Consulting Ltd. can talk the language of both, help align scope, strategy and approach and work with clients to drive maturity in controlled easily manageable steps with positive ROI. We’re so convinced of this our first Assessment of your current situation is free – just send us 3 months of invoices in either paper or electronic format and we’ll help you write the business case to climb the model one step at a time. Call us now at +44 (0)20 7193 9827 or visit our website for more information.