Service Level Agreements – The Same for Every Customer? (Slides)

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http://ITServiceContractSecrets.com SUMMARY SLIDES: Do you use the same service level agreements for every client? This article explains why it can be a bad strategy. Copyright (C) SP Home Run Inc.

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Service Level Agreements – The Same for Every Customer? (Slides)

  1. 1. SPHomeRun.com Service Level Agreements –The Same for Every Customer? Courtesy of the Small Bussiness Computer Consulting Blog http://blog.sphomerun.com
  2. 2. Sponsored by ITServiceContractSecrets.comSPHomeRun.com When You Put Service Level Agreements in Place with Your Clients,
  3. 3. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Do You Agree to the Same Terms With All of Them?
  4. 4. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Client Networks are All Different
  5. 5. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Take a Minute to Think About All of the Different Client Networks that Your Company Supports
  6. 6. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Is it Really Fair to Agree to the Same Service Level Agreements
  7. 7. Sponsored by ITServiceContractSecrets.comSPHomeRun.com With the Owners of All of These Networks?
  8. 8. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Designing Service Level Agreements
  9. 9. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Have an Open Dialog with Your Clients, Where You Make it Clear What They Can Expect
  10. 10. Sponsored by ITServiceContractSecrets.comSPHomeRun.com From the Network They Have Charged You with Looking After
  11. 11. Sponsored by ITServiceContractSecrets.comSPHomeRun.com One Size Does NOT Fit All
  12. 12. Sponsored by ITServiceContractSecrets.comSPHomeRun.com How Do You Design Your Service Level Agreements?
  13. 13. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Share Your Methods in the Comments Box Below
  14. 14. SPHomeRun.com Recommended Reading: IT Service Contract Secrets for Getting More Repeat Clients and Recurring Service Revenue Download this Free Special Report Now at ITServiceContractSecrets.comCopyright © SP Home Run Inc. All worldwide rights reserved.SP Home Run is a registered trademark of SP Home Run Inc.

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