IT Service Level Agreement (Glossary Definition) (Slides)

681 views

Published on

http://ITServiceContractSecrets.com SUMMARY SLIDES: An IT service level agreement outlines what service you will receive. So it’s important to make sure the details are exactly what you want. Copyright (C) SP Home Run Inc.

Published in: Technology, Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
681
On SlideShare
0
From Embeds
0
Number of Embeds
50
Actions
Shares
0
Downloads
14
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

IT Service Level Agreement (Glossary Definition) (Slides)

  1. 1. SPHomeRun.com IT Service Level Agreement (Glossary Definition) Courtesy of the Managed Computer Consulting Glossary http://glossary.sphomerun.com
  2. 2. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Make Sure that Your IT Service Level Agreement Specifies What You are Getting
  3. 3. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Duration
  4. 4. Sponsored by ITServiceContractSecrets.comSPHomeRun.comMake Sure the FirmYou are Workingwith Will SupportYou for as Long asYou Need their Help
  5. 5. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Guarantees
  6. 6. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Make Sure that Every One of them Ends Up in the Final Contract Before you Sign it
  7. 7. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Measurability
  8. 8. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Specific Metrics for Determining the Quality of the Service Being Provided,
  9. 9. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Such as Mean Time Between Failures or Maximum Downtime Guarantees,
  10. 10. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Are an Integral Part of an IT Service Level Agreement
  11. 11. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Has Your Company Ever Had to Rely on a Well-written
  12. 12. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Or Poorly-worded IT Service Level Agreement?
  13. 13. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Tell Us About it in the Comments Section Below
  14. 14. SPHomeRun.com Recommended Reading: IT Service Contract Secrets for Getting More Repeat Clients and Recurring Service Revenue Download this Free Special Report Now at ITServiceContractSecrets.comCopyright © SP Home Run Inc. All worldwide rights reserved.SP Home Run is a registered trademark of SP Home Run Inc.

×