IT Service Agreement (Glossary Definition) (Slides)

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http://ITServiceContractSecrets.com SUMMARY SLIDES: Take the time to hammer out a clear IT service agreement before committing to a service provider, or you risk being disappointed down the road. Copyright (C) SP Home Run Inc.

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IT Service Agreement (Glossary Definition) (Slides)

  1. 1. SPHomeRun.com IT Service Agreement (Glossary Definition) Courtesy of the Managed Computer Consulting Glossary http://glossary.sphomerun.com
  2. 2. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Make Sure that Your IT Service Agreement Says, and Means,
  3. 3. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Exactly What You Have Agreed on
  4. 4. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Fee Structure
  5. 5. Sponsored by ITServiceContractSecrets.comSPHomeRun.com If the Fee Structure in Your IT Service Agreement is in Any Way Confusing
  6. 6. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Insist on Clarification Before Signing
  7. 7. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Knowing How and When You Will Be Charged May be the Most Important Part
  8. 8. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Services Rendered
  9. 9. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Be Aware that if it Isn’t Listed in the IT Service Agreement,
  10. 10. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Then You Can’t Count on it Happening
  11. 11. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Guarantees
  12. 12. Sponsored by ITServiceContractSecrets.comSPHomeRun.com There Should be Some Quality Control Built into the Contract
  13. 13. Sponsored by ITServiceContractSecrets.comSPHomeRun.com • How Quickly will the Company Respond?
  14. 14. Sponsored by ITServiceContractSecrets.comSPHomeRun.com• What’s the Maximum Amount of Unplanned Downtime You Will Experience?
  15. 15. Sponsored by ITServiceContractSecrets.comSPHomeRun.comMeasurableGuarantees HoldService ProvidersAccountable for theQuality of their Work
  16. 16. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Has Your Company Had an Experience
  17. 17. Sponsored by ITServiceContractSecrets.comSPHomeRun.comWhere theLanguage inan IT ServiceAgreementBecame Important?
  18. 18. Sponsored by ITServiceContractSecrets.comSPHomeRun.com Tell Us What Happened in the Comments Section Below
  19. 19. SPHomeRun.com Recommended Reading: IT Service Contract Secrets for Getting More Repeat Clients and Recurring Service Revenue Download this Free Special Report Now at ITServiceContractSecrets.comCopyright © SP Home Run Inc. All worldwide rights reserved.SP Home Run is a registered trademark of SP Home Run Inc.

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