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Leverage ICT For Growth Of MSMEs Session IV


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Panel discussion moderated by Dolly Bhasin, SPHCeS at FIWE event on "Unleashing Women Power through Entrepreneurship"

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Leverage ICT For Growth Of MSMEs Session IV

  1. 1. Unleashing Women Power through Entrepreneurship 18th’August, 2011, India International Centre, 40, Max Mueller Marg New Delhi Session IV Leveraging ICT for Growth of MSMEs FEDERATION OF INDIAN WOMEN ENTREPRENEURS (FIWE) Together towards a glorious future presents
  2. 2. Session Details <ul><li>Session Moderator </li></ul><ul><ul><li>Ms. Dolly Bhasin, SPH Consultancy & eServices Pvt. Ltd. </li></ul></ul><ul><li>Panelists </li></ul><ul><ul><li>Ms. Pragjyoti Nair, Yahoo Inc. </li></ul></ul><ul><ul><li>Mr. Vipan Sawhney, Progression Infonet Pvt. Ltd. </li></ul></ul><ul><ul><li>Dr. Ajay Mian, All E Technologies (P) Ltd. </li></ul></ul><ul><ul><li>Mr. Sanjay Diwan, IMI mobile </li></ul></ul>
  3. 3. Ms. Dolly Bhasin - Session Moderator <ul><li>Ms. Dolly Bhasin is a Knowledge Entrepreneur and has been running her enterprises for last 11 years. She is a gold medalist Electronics and Communications Engineer with specializations in Sales and Marketing, Business Administration (Singapore and Masters in Tourism (Nottingham). Overall she has over 26 years experience in diversified areas in applying ICT in Businesses as well as government and has implemented over Rs 50 crores worth projects in India. She has worked for 15 years in Sukhadia University, Indchem Electronics, LSS Inc. before starting her own company SPH Consultants in 1989. </li></ul><ul><li>A recipient of special award from Mayor of Los Angeles at USABF 2009, Goldman Sach award (2009) and Golden Icon award for a project SENET (2005) for Min of MSME. She has been invited to many National/International SME conferences and seminars. </li></ul><ul><li>SPH Consultancy & eServices Pvt. Ltd. is a 2 yr old venture with focus in eServices and consulting to SMEs and Tourism businesses. Supporting entrepreneurs through elearning and knowledge dissemination and conducting training programs for 20 countries on SME issues, SPHCES has impacted over 30,000 entrepreneurs directly and over a million indirectly. SPHCES actively supports and incubates student startups to develop innovative products and develop GO TO MARKET strategies. The e-marketing services to SMEs are being launched with the help of its strategic partners using web, mobile and digital devices. </li></ul>
  4. 4. Ms. Pragjyoti Nair <ul><li>Pragjyoti Nair is a B.E (Electronics & communication) from Mysore university & Executive MBA from XLRI Jamshedpur. She has over 17 years of experience in IT industry of which almost 10 years were in Motorola and 4 years in Yahoo! Software development center, Bangalore. </li></ul><ul><li>In her last assignment at Motorola she worked as Engineering Manager of a software team working on local connectivity on Motorola handsets. She is a green belt in Six sigma and has worked extensively in Software engineering and process in my stint at Motorola. Currently, she is a Director of Program Management and business operations with the Cloud platform group at Yahoo . </li></ul>
  5. 5. Mr. Vipan Sawhney <ul><li>Vipan Sawhney is an IT aficionado and an avid learner which goes true to the spirit of IT. An Alumnus of the Delhi College of Engineering and with 26 years of being into IT profession, he brings with him a wealth of experience and knowledge on the various facets of IT. </li></ul><ul><li>Starting with CMC Limited as programming resource on COBOL he quickly migrated to IT Project Management and was associated with the prestigious IMPRESS project for the Indian Railways. He subsequently turned entrepreneur and has the distinction of successfully bringing a number of office automation software products to life. </li></ul><ul><li>As an entrepreneur he also setup a service organization with a pan North India footprint. He has completed multiple international assignments on ERP Implementation in large enterprise. He is currently heading another startup for Internet Data Centre Services. This is an infrastructure initiative at Progression Infonet (P) Ltd. , that is actually delivering cloud computing for SME segment. Built on robust infrastructure the cloud computing is aimed at delivering cost effective yet scalable IT infrastructure to the SME segment. </li></ul><ul><li>At Progression Infonet (P) Ltd. he has been successful in driving multiple cloud implementations that encompass major Verticals like ERP on Cloud, SAAS Delivery, E-Payment Gateway solutions on the cloud. Building Virtual Private Cloud and ensuring Security on the cloud. </li></ul>
  6. 6. Dr. Ajay Mian <ul><li>Dr. Ajay Mian - the founder and CEO of All e Technologies – is an academician turned entrepreneur. A Ph.D. in Physics, he started his career researching and teaching Physics and Computer Science to graduate and post graduate students at Delhi University. Post 9 years with Tata’s and being part of the core group of 2 successful start-ups IT ventures, he set-up Alletec in 2000. </li></ul><ul><li>Alletec has been focused on providing enterprise business solutions to growth companies in India and internationally. It has emerged as Microsoft’s largest partner in the Business Solutions space – and retained its market leadership position over the last several years. During this journey of 11 years, Alletec has attracted investors, and also made 2 acquisitions. The company now has operations across all metro cities in India and a couple of international locations. </li></ul>
  7. 7. Mr. Sanjay Deewan <ul><li>Sanjay is Vice President – Marketing at IMImobile responsible for setting-up Enterprise & Government Solutions business. IMImobile is world’s leading Telecom VAS player powering more than 70 Operators and presence in 60+ countries. IMImobile has recently been awarded by the World Telecom body – World Vendor Awards for Best Outsourcing Initiative for MTN & Best CEO. </li></ul><ul><li>Sanjay has over twenty five years of experience with leading international sales organizations and multinational teams at Philips, Unisys & Avaya prior to his role at IMImobile delivering IT based Applications for Government & Industry across verticals. He is alumnus of Delhi University with Management from FMS and Electronics Engineering from Delhi College of Engineering. </li></ul><ul><li>He is also the President of the ISB Alumni Delhi Chapter for Executive Education. </li></ul>
  8. 8. What is ICT? <ul><li>Information and Communications Technology (ICT) is the study or business of developing and using technology to process information and aid communications. </li></ul><ul><li>The scope of ICT covers not only the hardware, the software, the systems and applications, but also the connectivity, bandwidth and information that resides in digital form and moved through the communication channels </li></ul><ul><li>Information and Communications Technology (ICT) needs of SMEs vary according to their ICT awareness and scale of operations. </li></ul>
  9. 9. ICT as an Enabler <ul><li>ICT enablement in three areas: </li></ul><ul><ul><li>Office Automation </li></ul></ul><ul><ul><li>ICT to support Business (E-Business, Marketing, Finance, HRD, Accounts ) </li></ul></ul><ul><ul><li>ICT for Strategic Interventions </li></ul></ul><ul><li>Progression of ICT Adoption </li></ul><ul><li>The ICT can be the biggest enabler for the SMEs, when applied with careful evaluation and right implementation. </li></ul>Basic Communications Fixed line/mobile phone, Fax, etc. Basic IT PC equipped with basic S/w. Open source, etc. Advanced Communications Email, Internet,file sharing, Website, VOIP etc. Advanced IT PC with advanced S/w databases, Inventory Mgmnt, ERP, CRM, Ebiz, etc.
  10. 10. information 77M 1000M 500M Users networks 400M Read Buy Publish Trade 1994 2003 Talk 2006 comunication 1998 2000 Relate? 2010+
  11. 11. E-Business Community E-Business  ”     ‘ Consumer Retail Business Services Logistic Services Manufacturer Public Sector Web Portal Financial Services 
  12. 12. ICT as an Enabler - E-Business Brochure ware, Order Processing Activity Business Process Enterprise Pure Play Efficiency Effectiveness Business Transformation Customer Relationship Management Click and Mortar Pure Dot-com Level of Business Impact
  13. 13. <ul><li>Segregating the ICT needs and requirements of SMEs </li></ul><ul><ul><ul><ul><li>Packaged software </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Business Critical Customised Software </li></ul></ul></ul></ul><ul><li>Education & Training </li></ul><ul><ul><ul><li>The educational system (which is more theoretical, single disciplinary approach), and culture (safety/secure job mentality based life development) at most educational institutions does not stimulate young people to become entrepreneurs. </li></ul></ul></ul><ul><ul><ul><li>A majority of starting entrepreneurs never learn about the strategic value of information management, hence they are not well prepared to position ICT in their future company. </li></ul></ul></ul>ICT Adoption by SMEs IT Training Sequence Middle IT Training Content Attitude Knowledge Skills Frontline Top
  14. 14. <ul><li>Building SME trust and confidence </li></ul><ul><ul><ul><ul><li>e-government trust : trust of the citizen in Government's ICT </li></ul></ul></ul></ul><ul><ul><ul><ul><li>SME-trust: trust of SME's in ICT as a Business enabler </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Facilitation of e-governance through e-identity, e-signatures, e-security and e-trust mechanisms can win a lot of e-government trust by SMEs and ICT adoption in business. </li></ul></ul></ul></ul><ul><ul><ul><ul><li>The ICT policies and SME policies need to be synergised to achieve maximum benefits. </li></ul></ul></ul></ul>ICT Adoption by SMEs ICT Policy SME Policy ICT Policy for SMEs
  15. 15. Leveraging ICT for SME Growth <ul><li>Connectivity: </li></ul><ul><ul><li>Better and faster communication </li></ul></ul><ul><ul><li>Global connectivity </li></ul></ul><ul><li>Networking </li></ul><ul><li>Access to global markets </li></ul><ul><li>Productivity: </li></ul><ul><ul><li>Just in Time Production </li></ul></ul><ul><ul><li>Knowledge driven </li></ul></ul><ul><ul><li>Enhanced learning </li></ul></ul><ul><ul><li>Separates the Information about product from physical product </li></ul></ul><ul><ul><li>Distribution and Logistics </li></ul></ul><ul><li>Competitiveness: </li></ul><ul><ul><li>Creation of Virtual Value chain </li></ul></ul><ul><ul><li>Supply Chain Management </li></ul></ul><ul><ul><li>Bring Buyers and Suppliers together </li></ul></ul><ul><ul><li>Faster Reach and Response </li></ul></ul><ul><ul><li>Collaboration amongst small service providers to deliver larger orders </li></ul></ul><ul><li>Knowledge Power: </li></ul><ul><ul><li>Better Skills, Knowledge, Attitudes </li></ul></ul><ul><ul><li>Cope with Adverse Scenarios </li></ul></ul><ul><ul><li>Strategic Thrusts to capture Global Markets </li></ul></ul>