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Cloud Technology and Its Implication for Quality Services

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Cloud computing occurs when a program is run on many computers at the same time, referring to a server connected through the internet. This presentation from Sparta Systems describes how cloud technology can be an integral part of the Enterprise Quality Management Systems (EQMS).

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Cloud Technology and Its Implication for Quality Services

  1. 1. Jim Attardi Vice President, Cloud Services Cloud Technology and Its Implication for Quality Services
  2. 2. E-Mail Clouds Games Pictures 2
  3. 3. Clouds E-Mail Games Pictures Software as a Service Hybrid Cloud 3
  4. 4. Cloud Technology Proven over time  Increases the ability to manage capacity  Reduce the cost of the environments  Reduces Downtime  Enables High Availability Solutions  Automate infrastructure deployment 4
  5. 5. What To Look For In A Quality Partner  Proven Market Leader  Experience operating in a Global Market  Strong Organizational Framework  Proven Facility Controls  Redundant Environmental Controls  Business Continuity and Disaster Recovery Options  Logical Access Management Criteria: 5
  6. 6. Secure Services • Business Value • Performance Levels • Support Levels Security Software layer IAAS SAAS Customers 6
  7. 7. Policy Driven Security  Integrity  Authenticity  Confidentiality  Availability  Non-repudiation Security Policy Mandatory Staff Training Certification  SSAE 16 - ISSAE 3402  ISO  Safe Harbor Compliant  21 CFR Part 11  GMP/GXP Reviewed Regularly 7
  8. 8. Layered Security Physical Security  24 by 7 Physical Security onsite  Video Surveillance on a 24 by 7 basis  Authorized access managed through key cards and biometrics Logical Security  Users are Identified and Authenticated  Access is Logged & audited  Tiered access controls  Firewall manages Inbound & Outbound traffic  Firewall controls access to the internet  Firewall Access Defaults deny mode Application Security  Password Controls  Data Encryption  Routine Penetration Testing  Code Scanning and 3rd Party Security Audits 8
  9. 9. Service Development 9
  10. 10. Unified Development Team Providing Quality services to users in a SaaS model: • Agile / Iterative development methods • Frequent checkpoints to verify requirements • Entire team focused on delivering customer value, security of assets and defined service levels Cloud Services Development Testing Product Management Customers QA
  11. 11. Comprehensive Testing Service Based Testing  Service Levels are defined early in the design phase and tested throughout the Service delivery process  Business and technical requirements are tested jointly as part of the Service delivery process. Cloud Services Business Goals Testing Monitoring Application Service 11
  12. 12. Quality Certification Installation Qualification Operational Qualification Performance Qualification Is the environment built properly? Do the services meet requirements? Does the application achieve business goals? Quality Certification? 12
  13. 13. Service Support 13
  14. 14. Release Management SDLC Validation and Certification Deployment Management Change Management Event Management Incident Management Problem Management Quality Service Controls Emergency Response Disaster Recovery Access Management Data Management Environment Management Security Policy 14
  15. 15. Quality Services  Service Availability – No Less then 99.5%  Performance – No greater then 2 second page turns  Customer Support - Customer Selected Option Service Levels  Monitoring 24 hours a day 7 days a week  Regulatory Compliance  Service Level Reports  Security Focused Service Delivery  Continuous Improvement  TrackWise Integration 15
  16. 16. Service Support - Monitoring
  17. 17. 17 Sparta Systems We Help Protect Millions of Lives Everyday www.spartasystems.com 609-807-5100

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