Co-design Workshop Edinburgh27 April 2011<br />
ReminderSmart Cities is...<br />A network of North Sea e-Government leaders<br />transformational e-Government Strategies ...
Political interest in co-design<br />Groningen’s Mayor Peter Rehwinkel:<br />“ to enrol customers in co-design of services...
Co-design in Smart Cities<br />Wide range of meanings<br />Who’s involved<br />Tools & techniques<br />Some lessons<br />
What does ‘co-design’ mean?<br />Concrete work with another partner <br />ie more than information sharing<br />A change i...
Who is involvedTypes of involvement: Horizontal<br />6<br />Working with colleagues<br />Smart Cities partners<br />Neighb...
Who is involvedTypes of involvement: Vertical<br />7<br />Working with stakeholders<br />Other departments<br />Suppliers<...
Tools & techniques<br />Meetings <br />Workshops<br />Focus groups<br />Surveys as alternative to focus group<br />Mass su...
Some issues & lessons<br />9<br />Think about related terms<br />Mainstreaming, citizen engagement, participation, knowled...
Today is about…<br />Using the results… <br />…and learning more<br />10<br />
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Smart cities codesign overview

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Brief overview of the findings and practical issues encountered by a formative evaluation of codesign in the Smart Cities project.

There is an associated guideline document available through the smartcities account

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Smart cities codesign overview

  1. 1. Co-design Workshop Edinburgh27 April 2011<br />
  2. 2. ReminderSmart Cities is...<br />A network of North Sea e-Government leaders<br />transformational e-Government Strategies aiming to <br />deliver innovative and excellent public services with <br />documented improved quality of life and enhanced competitiveness<br />With an academic and research network to support and help<br />Using processes of co-design supporting e-services development<br />Creating<br />A transferable methodology<br />customer-centred, personalised, information-rich and geolocated services <br />co-designing new customer services, wireless applications and strategies for take-up and multi-channelling.<br />2<br />
  3. 3. Political interest in co-design<br />Groningen’s Mayor Peter Rehwinkel:<br />“ to enrol customers in co-design of services… to lower costs of failure”<br />3<br />
  4. 4. Co-design in Smart Cities<br />Wide range of meanings<br />Who’s involved<br />Tools & techniques<br />Some lessons<br />
  5. 5. What does ‘co-design’ mean?<br />Concrete work with another partner <br />ie more than information sharing<br />A change in mindset<br />moving from what the technological developments can do, to what the stakeholders want<br />A wholesale change in service design<br />a transformation of services involving working with end users (or agencies that work with them)<br />5<br />
  6. 6. Who is involvedTypes of involvement: Horizontal<br />6<br />Working with colleagues<br />Smart Cities partners<br />Neighbouring municipalities<br />Ties with language in project objectives<br />
  7. 7. Who is involvedTypes of involvement: Vertical<br />7<br />Working with stakeholders<br />Other departments<br />Suppliers<br />Agencies<br />Citizens<br />Stakeholder involvement can be legally required<br />
  8. 8. Tools & techniques<br />Meetings <br />Workshops<br />Focus groups<br />Surveys as alternative to focus group<br />Mass survey of needs<br />On specific issues<br />Stakeholder meetings<br />Process mapping / customer journey mapping<br />Ateliers <br />8<br />
  9. 9. Some issues & lessons<br />9<br />Think about related terms<br />Mainstreaming, citizen engagement, participation, knowledge management<br />Organisational maturity<br />‘Know thyself’<br />Requirement for long term, trust-based relationships<br />Its not a one night stand (or a solitary activity)<br />Communication & sharing<br />Case studies<br />Reports<br />Workshop<br />
  10. 10. Today is about…<br />Using the results… <br />…and learning more<br />10<br />

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