CASE STUDY Nº 4: Stress Risk Assessment Developed by: NET-MEXThis project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commissioncannot be held responsible for any use which may be made of the information contained therein.
INTRODUCTIONAs we have learnt from the Module 4, risk assessment is a very important processat SMEs working in the transport sector.The main resources of a company is its employees – their well-being describes thewhole company.Which are the most important risk factors to identify: work requirements and demands factors associated with work management physical conditions at work work relationships changes in work conditions work overload availability of support and resources undertrainted emotional intelligence multitasking 1
DESCRIPTIONOur example is specialized to the highly perishable food supply,VIP Fuvar Kft, which is doing national and international transporting activities.:• 2 owners• 2 young maintainer• 1 route manager• 3 young driversServices: Transport of highly perishable food, for example fish, clam or exotic fruits After half a year of trial it was not sure if the company survives at all…Factors:• Feeling of failure, uncertainty of future• Low load of work, responsibility issues • Food landing in the dustbin • Maintainers chatting• No interest for the services• Tension between managers• Missing money from the cashier 2
DESCRIPTIONSteps and effects of the intervention techniques1. Hiring a business manager with a transport education2. Making the driver with the professional background to be the chief driver3. Enriching his scope of responsibilities4. Enriching the professional profile of the two younger drivers with marketing and route organization5. Describing the owners’ scope of competences and tasks6. Holding one common meeting per week 4
WHAT CAN YOU LEARN FROM THIS CASE STUDY?Risk assessment revealed potential measures:• Involving the employees more in the business• Transformation of the employees’ structure and getting the group together• Changing the roles and responsibilities of the company• Measures of cost-reduction Assessment of risk Design action Learning and plan to reduce further action risk Evaluation of Implementation action plan of action plan 3
FINAL COMMENTSTips for diminishing or preventing work stress• Caring for troubled employees• Become aware of the organizational culture• Ensure well designed work• Raise employees awareness about their responsibility in preventing and reducing work-related stress 1