SparkSupport IT Infrastructure Management Service

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This presentation explains how Sparksupport carry out IMS service for its customers.

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SparkSupport IT Infrastructure Management Service

  1. 1. I IF A T U T R TN R SR C U E S R IE E VC S I S ri s evrd o r y T ev e, lee Y u Wa! c D i w w saku p rc m w . rsp ot o p .
  2. 2. C R O A E V R IW O P R T O E VE Saku p ria aae Isri poi r ed ur rdn oh I i Saku p rw s prSp ot m ngdT ev e rv e ha q at e iKcin a prSp ot a s c d e ,d. fu ddi teya 20 a a I cnu n, evr ngm n &S w r D vl m n o n e n h er 06 s n T o sl g Sre Maae et o ae ee p et o cm ay n s c te hs okd l e wt vr u S ' n etrre lns ru d h o pn ad i ehn a w r c sy i ai s ME ad nepi cetao n te n e o h o s s i w r t hlte b i s o gr oe ffic n &m r ai b s es ol o e hm ud t ne m r e i t oe ge ui s d p l r , e l n . B l eai h h flx lIpoesssa l s ev e evr &de d m i eprs, ye rg g i l eie T rcs ,eme sri dley ep o a xe e v n gy b e s c i n Saku p rcniet dles b e “eun nnet et Te bi t poi ed prSp oto stnl evra e rRtr o I s n” h aiyo rv e n s y i v m . l t d t-n Isl o so b s es a eal Saku p rt l g em b s es atesi oed T o n fr ui s hs nb d prSp oto o tr ui s pr r p u n e n n n hs ta fs ro n o sm rvm ns o m mb s es efr ac l e fr u cet. htot cn u u ipoe et& p u ui spr m nee l o o rlns e n o vs i ' Wi a t n mn sto e g bl sri poi r u dr ad g h cet bs t t s o g i e t b a l aI ev e rv e & n es n i te ln' ai o h r d o T c d t n i s s scesSaku p rhs en o n ulgo i a a rk aeO r n aei pso ucs prSp ot a be cn o s rwn t bi pc. u u w vr g as n , y g s n i ad rf s nlmt w ra a“x n e m m e”o h cs m r c b s esT ed n poe i as o ok s net dd e br t te ut e' r ui sInes so i e o si n ad e te “ nhs las i n s cm t v avnaen e g hipe r d n hl hm Wi a a y g e u a o pe e datg ibi te rf r p ” w v n r ee pr es at r n . "pr upr hsbe a getpr e f m te fis dyo or Sak pot a en S ra at r r n o h r a fu t eggm n. e cniet w r t o mz orToea os n nae ethy ostnl ok o p i u I pr n ad T s y e o ei oa v sl oso nue i qatad ffic n pr r ac. ff r nv e o n t esrh h ul n e i t ef m ne n u g i y e o Moevr hy r ko l gb ad ayo o m n ae i " roe te ae nwe al n es t cm ui twt , d e c h - . nrwSAS osl g Mr de , L C nu n A
  3. 3. K YHG LG T E IH IH S 6 yas fxei c ig bl sri dley + ero epr nen l aI ev e evr e o T c i . C niet rw h oe 3%C G . o stn go t – vr 0 A R s O e 1 cs m rwt rl o sioe 4 er vr 0 ut es i e nh vr yas o h a p . Ma ry fn ul vn ermei n cet. j i o an ar eu f ot e o x g lns s i ' Pocv sri o ei s i a t n fcs n C s m r egt ra e ev e ff r g wt s o gou o “ut e D lh” c n h r o i . S ilflw IL u enso Isri m ngm n. tcyoo sT gi le frT ev e aae et rt l I di c O R A U P O O IIN U V L E R P STO Et peer l n st Winnst sae i s n rw rs nr rnui Mi e : l geso hr rk ad e ad. e a d l i s Pr nle a e o t eey ln f msn r aae et es azd n n o vr cetr ei m ngm n. o i i o o C m i eto utm r egt o mt n t cs e dlh. m o i Esr g 0%t nprnyn ht e o nui 10 r saec iw a w d . n a F x l&C s mzd nae et pin m dl l ie ut i eggm n & ri o e . eb o e cg s H v te aaiyo rv eu set mo I rs utr Maae et ae h cpbi t poi fl pc u f f t c e ngm n l t d l r nar u ev e. c Sri s
  4. 4. IF A T U T R MA A E N N R S R C U E N G ME T S R IE :V R IW E VC SO E VE A etrre sa te II rs utr t sp ot ui sgo t, aai dtbss s nepi scl hi Tn at c e o u p rb s es rw hm ng g a ae, s e r f r u n n a apc o s nt ok bcm s gulgak h h a oew e i enl sucs p la n & ew r eo e a ren ts w i cn vr hl n rar o r . i s i c m t e e Saku p rs e dfi e Sri Lvl gem ns SAs poi s u cet wt te prSp ot w l end ev e ee A re et ( ' rv e o r lns i h ' l c L ) d i h asrne fo stn &spr r efr ac. ad vr o rh m ngm n o yu I s ac o cniet u ei pr m neH n oe yu te aae et fo rT u s o o i rs utr t Saku p radsy eot s esreI m ngm n. poi te n at c e o prSp ot n a hl o t s f T aae etWe rv e h f r u l r e d leteh o g,prds to w i ae akd y n xetem o poes nl O r a stcn l yu g e & o l h h r bce b a eprta f rf i a . u t o a s c so s sri o ei s nb yu o a f me eg g ev e le e oenrs utr ev e ff r g eal o t gi r m ri sri si Rm t I at c e c n e no n c k f r u Maae etD tcne Maae etA pc o D p y etD stp iulao ec ngm n, a etr ngm n, p la n el m n, ek V taz n t a i o o r i . Saku p rpoi s o pees e nrs utr Maae sri sohl oga ao s prSp ot rv e cm rhni I at c e ngd ev e t e rni n d v f r u c p z ao n te l e p mz c cl poessWi te e o o rnrs utr Maae ru d h g b o i r aI rcs . t h hl f u I at c e ngd o e i T e h p f r u sri s cet gttetcn l y eprs, eaiyadcnrl vrte b s es ev e, lns e h eh o g, xe e rlbi n o t oe hi ui s c i o i l t o r n dm n s i j prin te s a g pi i sSaku p resr 2* sp ot h h e ad wt e ad i hi t t i r r e.prSp ot nue 47 u p rw i h o zg r re c o c cnb sa da prh cet rq i m nsO r l asri dley o eadpoe a e cl s e te ln' eu e et u g blev e evr m dln rvn e i s r . o c i poessesr sa l sb s est ni n ads o te po c m ngm n. s rcs e nue eme ui s r s o s n m ohr rj t aae etMot s n a e ip r nl i e s u cet t rd c cs ad ou o cr fn o s m ot t, hl o rln' o eue ot n fcs n oeu c n. a yt p i s s T E P R S P O T MS D A T G H SA K U P R I A V N A E Rm t I rs utr Maae eta po ue otai s ew e 2%-0 ad l hs e oen at c e ngm n cn rd c cssv g bt en 0 4% n a o a f r u n s n m ru ohr datgs u eo s te avnae: Rd c ttlot f o eao s eue oacso I pr n T R o az Is ffin cs a nleT t g ot i a s O mz Irsuc u lao p i T eo r e e i n z Maii rtr o Ii et et x z eun nTn s ns m e v m I poe p m ad ytmaaaiy m rv u e n ss e vibi l l t Fcit sri dley aia ev e evr l e t c i ra nTn at c e hta b l rgd o m x m ui svl . e f r u v m n u Cet a Ii rs utr ta cn eeeae fr aiu b s es a e Lw roacso o nr i o e ttlot f w es p h
  5. 5. D T C N E MA A E N S R IE A A E T R N G ME T E VC S Saku p ro es wd rne fo o so pr e n t nomdtcnes n prSp ot ff ra i ag o sl n t o ea ad r fr a etrad e u t a a etrreTn sa l s anro h hr vibi.o eto r n u b s es nepi Iia eme m n e fr i e aaaiyT m e yu u i e ui s s s g l l t q n rq i m nsSaku p ro eso r es fo pees e u p r We e t m ng eu e et prSp ot ff rfu ro cm rhni sp ot hl o aae r , v . p dtcnesarsvr u p om ad u p rtee i w r c srlbi ad a etr c s ai s l r s n sp oths wt ol l seaiy n a ' o o a h d a i l t scryAl ee u p rsri s r pr r e b a ru o ih ueg bl crfid eui. lhs sp otev e ae ef m d y go p f o s,l ay e e t t c o n o l eg erwt a 47 vibi. u t nfr ao sri s e yu i mg o , ni es i 2/ aaaiyO rr s m n ev e hl o wt ia n n h l l t a o c p h r o sla n uo a n i cnod o &atm o . MA A E WE S R IE N G D B E VC S Saku p rpoi seue n pr r ac tnd aae et fo rnent o nc d prSp ot rv e scr ad ef m ne u e m ngm n o yu I re cn et d o t e w b evr We ae rfu d xe s itiae w i i l e eui pt i ,od e sres hv poo n epr en h ra h hn u Scry a h gLa . s c cd t cn bl c g i w l aae etBo sr x ni ad R aaaiy ho g pocv & a ni ,r a m ngm n,rw e et s n n U L vibi. ruh ra e a n Fe l e o l lT t pee v m aue,prSp oto s nlm n osh pr r ac o yu w b evr rvn e esrsSaku p rcnt t o i rte ef m ne fo r e sre a y t o ad ae ue ht n p tn ab s esnerp o s n rcfid u k ad o n m i n m k sr ta ay oe lui si r n t u n ad e e q i l n d w cy es mn i d cn n ulm n o te efr ac o yu w b evrad d syu imz . o o s o i rh pr m ne fo r e sres n aj to r i e We y t o u i rs utr rq i m ns cod g . n at c e eu e etacri l f r u r ny S R E &B C U MA A E N E V R A K P N G ME T Saku p rhl cet maae hisre evo met n bcu e e vlt esr prSp ot e s ln' ng te evr ni n n ad akp ff c e o nue p i s r r y pr r ne t p mu l e . u sre maae n epr esr tate pr n ef mac ao o m e l O revr ngmet xet nue hth o ea g vs s ss ms n vr u sre prmees r amis rd e.u sri o ei spn l l yt ad ai sevr aa trae d n t e w l rev e ff r g sa mu p e o ie l O c n e evo met to ,pr n ss ms n p omsO rev e evrb snl e evr ni n ns o l o ea g yt ad l r . u sri dleal i u Sre r , s e a c i e cd pr r ne n oi , S d n t o , ngmet f prds n pt e ad i l e ef mac mo i r gO amis a nMaae n o u gae ad ac s n h he l o t n ir h g v d goio sre po l . i n s fevr rb ms a s e
  6. 6. DST P U P R EKO S P O T O r ek psp otev e esr q i &es dp y et s n ad ao o csad u D st u p rsri s nue u k ay el m n & t dri n fot n o c c o a z m sv g wt o m m po u vyadm ngbi. u sri o ei sntiae e ai s i p u rd c i n aaaiyO r ev e ff r g i h ra n h t l t c n s il e nu : cd C n gr o o D stp o fiua n f ek o A pc o Maae et Sp ot p la n ngm n & u p r i D stp tn ad ao &iai ek S dri n m g g o a z n Scry Pt Maae et eui & a h ngm n t c D stp el m n ek dp y et o o S C RT MA A E N S R IE E U IY N G ME T E VC S Saku p rpoi s o pees e eui sri so o rTnrs utr,i trm prSp ot rv e cm rhni scry ev e t yu Ii at c er h f d v t c f r u g o te hs adtcne t nt ok eui t yu ei n fie a ad P w i i l e h p yi la etro ew rscryo o r x g rw l n V N h hn u s c a t s l c cd vu poe o ad uhn c o . t o rt a le scry ev e,o ah v cs i s rtc n n ate a nWi u s emi d eui sri syu ci e ot r h r n t c e e e vnsad imzd o n m . a asoo a ra v apoc w i hl u ff c ees n mn i d w i e e We l y flw poc e p rah h h e s s w l c p fi d n em t tras e r te tm e yu b s es efr ac. a om l et n ad l a hetbf e hya pro r ui spr m neWe l ip m n i e o n o s e cse e v w y t poeh o rnom o astad n etbs a o n o sei ot ff c e aso rtc yu i r a n s s n ad s lh cn u u rv w f e ai e adm rvm n poes n ipoe et rcs .
  7. 7. C O DT A S O MA INS L TO S L U R N F R TO O U IN Wi Saku p rs l d nb meto o syu a ao th o lc u tama esyu t prSp ot C u Eal n Sl n,o cn d p te n l d ht h ' o e u yo r or C u . u C u mo efcs s n di r miao ,el met n sp otev e. u l dO r l d dl us o av oy g ndp y n ad u p rsri sO r o o o e s , r o c u i e p rah nb s o t etn cr n i et nso el a l d o o ta n u apoc eal yu o x d ur t vs tt dp y c u sl n ht q e e e n me o o u s se yu u i e ui snes a fis o r n u b s es ed. q n Wi o r rfu d xe s o C u cmp n sl o setrre: t u poo n epr e n l d o u g o n,nepi s h o u s R n so c clui sapc o s i cn dne y n z g u mii r ab s es p la n wt o fi ec b mimin sn i n i h i i d w me n TO on ad C . D le h h uly ev e n rd c Io eao aepne to g evr i q atsri ad eueT pr nlxess h uh i g i c o r ra v ad eue l d nbn sri s u poc e n scr C u ealg ev e. o i c I rae efr ne n aiy y s g n p c u sl o ,nbn a n es pr mac ad gi b ui a atl d o nealg c o l t n o u i flx lw y f evr go -e n acst rsucs hrvrhyei . eie a o dlei ndmad ceso eo r w eee te rs e b i n e d V I S L TO S OP O U IN Saku p rhs rfu d xe s i dlei cmpees e o sl o sWenert prSp ot a poo n epr en evr g o rhni V I o n. i gae i n v P u t maae Ivi ad aa o o s u k ad cn mi l,ff r g raflx iy n l e ngdP o e n dtsl n q i l n eo o c l o ei get eil ado r c u cy ay n bi t w cso o nr i We k sr tayu b s es es sri p omtaw rs i o t ot f w es p h . mae ue hto r ui sgta ev e l r ht ok wt u n c a h ui yu i enl rsucsw i rd cs udn o bc-ffic poess n i rs utr s g o rn raI eo r , h h eue b res n ak e rcs adn at c e n t T e c o e f r u ad i i at i rvsh w y o ro ay o n s n cnl mpoe te a yu cmpn cmmu i tsO rev e i l e gfi y n ae. u sri sn u : c c cd StpC n gr o ,n ma tnne f s rk o sre eu ,o fiua n ad i eac o At i V I evr n es P . I er n DD ad ugi t ns i atrk n ga g Is n o to g r k wt s i t n u h es T u lso n Atrk evrs e. r b h o g s i Sre ius o e es s I er n ti pr apc o s s g s rk n ga g h d at p la n ui At i . t r y i n es I er n DDs n o to g rns i Atrk n ga g I'ad ugi t k wt s i t n u h es
  8. 8. IS R IE E K T E VC D S Saku p r hv etni epr nei hln cmpn seeueo soeI s aei t prSp ot ae x s e xei c n e i o ai xct ffh r T t tg s o e v e pg e r e ah v cs e e vns ehneq at adcs me dlh. u sri s e cet b i ci e ot ff c ees n ac uly n ut r egtO r ev e hl lns ud e , i o i c p i ' l s emle ad cl lII rs utr. o esp oto o sag grmf mbs Ihl t a i d n sa b Tn at c eWe ff ru p rsl n rni f r ai T e r n ae f r u u n o o c p ds t etrre ev e ek o o s eko nepi sri ds sl n. s c u O rev e i l e u sri sn u : c cd S n u a e ds frT sr e g p hl eko Iues p . R n e t hl eko u p rdstp sre ius u rmoe e ds t sp ot ek & evrs e. p o s Rmoe ru l h o n to fr ff cv fiscleo o . e t t b so go l o e e e r a rsl n o e s t l u Cet ad i a ko l g bs fr e ds ues rae n ma ti n we e aeo hl ek sr n n d p . V L E D E S R IE A U A D D E VC S A atrmpoin a ra set mo q atIi rs utr maae n sl o s prf o rv i bod pc u f ulyTn at c e ngmeto n, dg r i f r u u Saku p ra o a poo n cpbi sn prSp ot l hs rfu d aai e i: s l E i evr Sri s Ma D ley ev e. l i c Sra n I rs utr st p n ma tnne t mi n at c e e u ad i eac. e g f r u n Rmoe ei td tffin sri s e t D d ae s g ev e. c a c Rl s Maae n sp ot e ae ngmetu p r e . A pc o D p y n. p la n el met i o
  9. 9. B IGN IA L O E H R RN IG T L T G T E We t nlblv tate l az o o Isri sa b e e vlue a a aa sfrot s o g eee hth g bla n f ev e cn e ff c e sd s ctl to cs r y i o i T c y y e e vns flx iypr r ne n acmet n go t o p r n e. ff c ees eil ,ef mac ehne n ad rw h p ot i s , bi t o u O r n u apoc hs en ei e t yu ete i t sl o so yu b s es ed. u u i e p rah a be ds nd o o gth r h I o n fro r ui snesWe q g g T u n ae ru o te eily f u pocv sri dley p rah r po d fh flx i o o r ra e ev e evr apoc. bi t c i u eprta h hso tdnn a a poo n epr en ok g n o l Ii at c c c d n e f r O rxetemw i il ae iI ihs rfu d xe s iw ri o cmp xTnrs utr po l . w ro a 47 ais yu ae rsl o fro rs e hn o s ffs r ue rb msWe ok n 2* bs o o hv a eo n o yu iu w e yu t t t e s u s a a w ri te et a. ok g h nxdy n Wescedo acn n u bs bcuew vl o r ep ,eh o g, rcs adsae uce n o o s ai eas e a e u po l tcn l ypoes n hrd s u e o vl sad e las ep u po ss a e n w a y ke o r rmi . u w e ME TN T E H L E G E IG H C A L N E Wecntnle u o rem wt i e dn tcn l y rn s n s i sos y w t s o s t q i u ta i mp n i eh o g t d a d tv t t t o i a y p h g o e re a me a edi teTn ut . in yupoci sp ot n eii yo rnrs utr ma a e h a n h Ii s yGv g o rat e u p ra d x l ,u If t cue n g d r i v bi t ar me to t n hv b e scefl ue b may fu ce t w i e a l te t l ea e n sl i s ae en ucs l sd y n oo rlns h h n be h m oe rg uo uy i ' c d v te b s es rcse wt te e o I I esnew i ath m f e o t d w a te h i ui spoess i h h l f . se s, emp rte r d m o o h th y r n h p Tn e d bs o et . S A IGT E U C S H RN H S C E S “ey ap wt te tnad f okbt iko l g o te cp n &dley Vrhpy i h s dr o w r,ohn nwe e fh sr g evr h a d i i o te n hd rj tTe ni es xitd ra cmmui o si w i mae fh fi i e po c h eg ereh i geto s e. n be n a n kl h h d c l c s i n et me p aualt na o. t d x e l l srb r sc n a r ye ea ” - .erk, g Mr al yMe M P s “ ra w r- xd po cta may tes a fln o n nVrrsos e n Get ok fie a rj tht n ohrhd ae dw o.eyepni ad e l v di n. i et l ” g - .o ,vvrw ee Mr l Teey hr Lo
  10. 10. Dd ao ei n c I oa o n v n n Tut rs Saku p rPtt. d l r elI o ak hs I I i-800Tl9 44 519 w wsaku p rcmC pr h © 21 Saku p rI oe Ptt, cAli trsre. prSp ot vL 3 F o Le n prP aeI n a623,e+1 8 6666 w . r p oto o yi t 02 prSp otn tc v L I . l g seevd dr o, a f , d : p s . g f .d n rh Saku p riaeiee t dm ro t dm roSaku p r I oe Ptt. ten i ado ohr rd o sAltem r ad a e m n o e hrim y erdm r prSp ot rg trd r e ak rr e ak fprSp otn tc v L i h I a n /r tej i i n.l hr ak n nm s e nd ee a b t e ak s s a a ,f .d n d us c o s n a s o te rse v cm ai . fhi epc e o pn s r e

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