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Emotional Intelligence


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Knowing oneself is very important as it is the platform to knowing someone else; knowing them will help you manage and better appreciate them.

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Emotional Intelligence

  1. 1. EMOTIONAL INTELLIGENCE: A key to Organizational productivityPresentation delivered at Fosad Consulting Ltd Gbemisola Sowunmi
  2. 2. OUTLINE• Activity 1• Group discussion & views• What is EI• The Beginning• Competencies & components of EI• The EI Chart• Summary• conclusion
  3. 3. ACTIVITY 1Identify the following emotions
  4. 4. What is E I?• Emotion is a conscious mental reaction or a psycho physiological experience of an individual’s state of mind.• Intelligence is the abilities for abstract thought, understanding, communication, reasoning, learning planning and solving problems.• Emotional intelligence (EI) is therefore the ability to recognize your own feelings and that of others, and the ability to motivate yourself and others, as well as to manage your own emotions and those of others.
  5. 5. ACTIVITY 2 Your boss comes into the office and raises his voice at you for something you have done or something you did not do, how will you handle it?1. Exchange words with him2. Keep quite and let peace reign3. Resign your appointment
  6. 6. THE BEGINNINGAbout 90% of the difference between outstanding and average leaders is linked to Emotional intelligence.“EI” is twice as important as IQ and technical Expertise combined, and is four times as important in terms of overall Success.
  7. 7. COMPETENCES OF EI• Self Awareness• Self Management• Social Awareness• Social Skills
  8. 8. COMPONENTS OF EI1) Self Awareness (cornerstone of EI)i. Emotional awarenessii. Accurate self-assessmentiii. Self confidence2) Self Regulation (self management)i. Self controlii. Trustworthiness: (maintaining standards)iii. Conscientiousnessiv. Adaptability: (Flexible)v. Innovativeness
  9. 9. Component Contd.3) Self Motivation (facilitating the attainment of goals ) i. Achievement drive ii. Commitment iii. Initiative: (opportunities) iv. Optimism4) Empathy i. Work out conflict ii. Build consensus iii. Mediate conflict between others iv. Exhibit effective interpersonal communication skills v. Articulate the thought of a group vi. Ability to influence others directly or indirectly
  10. 10. Component Contd. vii. Build trust viii. Build support teams ix. Make others feel good x. Sought out by others for advice and support5) Social Awareness i. Empathy ii. Service orientation iii. Developing others iv. Leveraging diversity v. Political awareness
  11. 11. Component Contd.6) Social Skillsi. Influenceii. Communicationiii. Leadershipiv. Change catalystv. Conflict managementvi. Building bondsvii. Collaboration and cooperationviii. Team capabilities
  12. 12. EMOTIONAL INTELLIGENCE CHART What I Observe What I do Personal Self Self AwarenessCompetence Management Social SocialCompetence Relationship Awareness Management
  13. 13. Could this be You?
  14. 14. SUMMARY• Know your emotions• Manage your emotions• Motivate yourself• Manage relationships
  15. 15. CONCLUSIONIf your emotional abilities aren’t in hand, if youdon’t have self awareness, if you are not able toManage your distressing emotions, if you can’thave empathy and have effective relationships,Then no matter how smart you are, you are not going to get very far. - Daniel Goleman