Kyle hannan online engagement solutions

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Kyle hannan online engagement solutions

  1. 1. Innovative online and media solutions to engagement Kyle Hannan Ecomedia Collective CIC www.SoundShareChange.com
  2. 2. THE POWER OF ENGAGEMENTSharing stories in Mandelas town
  3. 3. COMING RIGHT UP How to transform your engagementpractice using sounds, social media and sharing technology
  4. 4. YOU MEAN THERES MORE TO DO?Just how big is this thing anyway?
  5. 5. EVERYONES AMEDIA COMPANY TOO!!
  6. 6. BUSTING MYTHS
  7. 7. BUSTING MYTHS1. Engagement is too expensive1. Citizens aren’t up to it1. Engagement only works for easy issues1. Citizen power is a floodgate to avoid at all costs1. Citizens don’t want to be involved, they just
  8. 8. BUSTING MYTHS www.involve .org.uk/from- fairy-tale-to- reality
  9. 9. HANDY CONCEPTSNetworked Individuals
  10. 10. SOME EXAMPLESMyStory and the Web of Care
  11. 11. REMEMBER WHAT PEOPLE EXPECT FROM YOU
  12. 12. NHS PATIENT FEEDBACK CHALLENGEwww.institute.nhs.uk/patientfeedback
  13. 13. PATIENT FEEDBACK CHALLENGEExample: Both Sides Now
  14. 14. LOCAL EXAMPLESNHS Patient Feedback Challenge
  15. 15. ALL THE PROPOSALS ARE HEREhttp://tinyurl.com/bravh34
  16. 16. KEY CONCEPTSWhat is Engagement Anyway?
  17. 17. ASK YOURSELFAre You Closing The Loop Too?
  18. 18. ACTION PLAN Start from where you are.Get your own resources ready (team and time)• Develop a strategy in sync with stated organisational objectives, aims and mission.• Prioritise your programme at Exec Level• Make sure its a WHOLE ORG. thing.• Dedicate more than one staffer to listening• Dont forget your own service users: ensure you know where THEY spend online time before deciding what social media to use.• Share everything relevant, not just surveys

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