Poor Communication


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Poor Communication

  1. 2. CONSEQUENCES OF POOR COMMUNICATION Presented by:- Tripurari Pandey ABM-08124
  2. 3. Poor communication The affliction that drains the free-flow of ideas, staff cooperation, innovation, and ultimately reduces efficiency and drags down the bottom line.
  3. 4. Wrong message: <ul><li>If the communication is poor then the message received will be hard to understand and can easily lead to confusion. </li></ul><ul><li>The aim is to provide enough information to make the meaning absolutely clear without going over the top. </li></ul><ul><li>Too much information can seriously affect the concentration of the listener. </li></ul><ul><li>The message should be non ambiguous without trying for perfection. It should be concise and accurate. </li></ul>
  4. 5. Process: <ul><li>A few simple points should keep communication on the right track. </li></ul><ul><ul><li>Explain why you are communicating. What is the purpose? </li></ul></ul><ul><ul><li>Decide how you will do it, for example, letter, email, presentation, video conference, telephone etc. </li></ul></ul><ul><ul><li>Make it concise and accurate. </li></ul></ul><ul><ul><li>If you are communicating verbally, make it clear, to the point and don’t drift off track. </li></ul></ul><ul><ul><li>Before going any further check that the recipient has understood by getting feedback. </li></ul></ul><ul><ul><li>Know your audience. Different people may need a modified approach to get the message across. </li></ul></ul>
  5. 6. Listening: <ul><li>We have spoken about the traps in poor communication but if your own listening skills are poor then you are not going to receive the right message. Many people are only taking in about 25% of what you tell them. To help you absorb the information: </li></ul><ul><ul><li>Pay attention and concentrate. </li></ul></ul><ul><ul><li>Try to remove distractions. </li></ul></ul><ul><ul><li>Write the information down. </li></ul></ul><ul><ul><li>Ask clarifying questions if you are unsure. </li></ul></ul><ul><ul><li>Don’t interrupt unless necessary. </li></ul></ul>
  6. 7. What are the effects of poor communication on a business? <ul><li>If good communication does not exist then actions will not be completed. </li></ul><ul><li>If the management does not keep in touch will the staff it can lead to demotivation in the business and the business does not work to its full potential. </li></ul><ul><li>If customers receive poor customer service then they are unlikely to return and it can also affect sales which also affects the businesses aims and objectives as they did not reach them. </li></ul>
  7. 8. <ul><li>In an organization there has to be communication. with the right communication, the business will function and departments will gain more under standing to make critical decisions. also it ensure information is accurate and on time for customers and employees. </li></ul>
  8. 9. The Consequences of Poor Communication About Performance? <ul><li>Employees become hesitant to work with their manager. </li></ul><ul><li>Employees argue and reject their manager's opinions and input. </li></ul><ul><li>Employees file more grievances related to performance issues. </li></ul><ul><li>Employees don't keep their manager informed and avoid talking to their manager. </li></ul><ul><li>Employees do their best to hide their deficiencies or performance difficulties. </li></ul><ul><li>Employees refuse to take responsibility. </li></ul>
  9. 10. Consequences of poor communication 1. Time may be lost as instructions may be misunderstood and jobs may have to be repeated 2. Frustration may develop, as people are not sure of what to do or how to do a task 3. Product may be wasted if it is not handled correctly 4. People may feel left out if communication is not open and effective 5. Messages may be misinterpreted or misunderstood causing bad feelings 6. People's safety may be at risk.