O365 Edinburgh User Group - Changing worlds, changing technology and changing project approaches


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O365 Edinburgh User Group - Changing worlds, changing technology and changing project approaches.

A session about how we need to change our approach to delivering projects now that the world of work has changed and we have cloud platforms like Office 365.

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  • New world of work + New technology platforms = New way of delivering projects
  • Soulsailor Consulting is a small micro-consultancy focussed on:"Enabling organis­ational value by positively disrupting technology projects"
  • bit.ly/BuySPGovManifesto
  • Any questions, thoughts and comments?
  • Technology has evolved, but so have we…
  • So whats the problem, when we talk about work do we hold our heads in our hands and start sobbing in a corner?work related stress, anxiety or depression accounted for some 10.5 million lost working days a year.4. Health and Safety executive, Self-reported work-related illness and workplace injuries. 2007.
  • Gallup Poll revealed that 71% of American workers are not engaged or actively disengaged in their work…. Less than 1/3 of americans are engaged, productive and doing meaningful work… SCARY!
  • The concept of work is fundamentally BrokenThe way we do workThe work placeThe technology we use at workPoint solutions springing up - Agile, workplace design, gamification, value exchange (rather than monetary)How does this really manifest itself?
  • Work is fundamentally BrokenWork from home to be more productive
  • Work is fundamentally BrokenWork from Starbucks to collaborate
  • Work is fundamentally BrokenShould we be un-contactable?Are we ever un-contactable?…Really?I think its our responsibility in this 24*7 world to apply our own filters
  • Advisory Board:UnWork, BDO, Gallup Consulting, IoDVolterra, MicrosoftCame up with 3 pillars that contribute to “work” in a successful company:People, Technology & the Workplace
  • Microsofts latest vision for business and the new way of workingDave Coplin Book of the same name…
  • Areas of focus - People and CultureHow people workMotivations – Work of Dan Pink and “Drive” – This is where Gamification fits in, have you thought about this??EffectivenessCulture
  • Areas of focus - Built environmentHow our buildings, desks, offices, meeting rooms etc effect the way we work and our effectiveness.
  • Areas of focus – TechnologyHow workplace technology supports the way we work or doesn’tHow social software fills the gaps currently
  • I’d bet that your workplace isn’t working for you… or your clientsI bet theres stuff “at work” that makes you less effective and you have to find your own workarounds for?Lets think about why that would be?
  • We don’t work in factories any moreKnowledge workOur work practices are very much based on out-dated factory ideals
  • 9 – 5 doesn’t exist anymore
  • Organisational changesMoving from Command and Control organisations.
  • David Weinberger stated in the ClueTrain Manifesto in 1999 "hyperlinks subvert hierarchies – This is now finally happeningHow many of you “get things done” by who you know and not “the formal process”??
  • Economic pressuresForcing all organisations, large and small across all sectors to re-evaluate their investments in technology and strive to deliver clearer business value and a return on investment for their stakeholders
  • Cultural shifts"Generation Z" has significantly forced the pace of cultural and technological change in the workplace.The "on-line world" has now very much blurred its boundaries with both the personal and working activities
  • Physical constraintsResources are limited, office space is at a premium and more and more employees are questioning the value of a long commute to a physical place of work; so a new vision of a working life has emerged to the fore that offers flexibility, trust, loyalty, respect and where value is measured on outcomes bereft of physical constraints.
  • Whether we like it or not we are all in a VERY competitive global marketplace
  • Henry Chesbrough, UC Berkeley
  • You get to have the core information worker functionality you need to do business, access anywhere, with your phone, desktop, laptop, browser and web connectivity
  • Mostly available, but even during the downtimes your not having to deploy a load of expensive engineers to fix it, your not stressing over why it happened and how to prevent it happening again, that’s Microsoft’s problem!All of this rich business functionality available and supported 365 days a year, across the globe, across your employees and your partners, clients and external stakeholders.
  • We don’t run businesses to keep infrastructure engineers in a job, we do it to serve our customers, deliver value and make money!
  • Subscription PaymentsYou can invest in an appropriate level of technology for the employees you have and the roles they perform, scaling up as your business growsPredictable investmentFull platform down to Kiosk WorkersMore effectiveMore efficient
  • Familiar set of toolsMicrosoft Office on subscription, but only if you need it! And you have the power of Exchange, SharePoint and Lync all integrated into one platformThe power and flexibility of Office web apps
  • The world is your marketplaceEngage with your wider business, clients and partners using Lync (IM, Presence, Video etc) and SharePoint Online Extranet capabilities
  • Open, different ways of workingDifferent devices / Bring your own device (BYOD)Different goalsAPI’s
  • SharePoint Online and Exchange Online allow you to work where it makes most sense!Work smarterDo tasks when they make most sense
  • Be responsive, anywhere
  • Work where you want to (with who we want to!)
  • Be productive when others aren’tInnovation Games Training in California2 days training / 6 days out thereWhole companyWe had to be effective, we had to work!
  • In the world of Hybrid Organisations, Office 365 is only a technology enabler…Don’t forget People, culture and the built environment…
  • How are we gping to deliver technology projects hat support this?
  • with the world of work changingWith technology changingHow do we deliver these projects and how do we measure success?
  • Back in 1999, at the dawn of the mainstream adoption of the ‘Intranet’, when Lotus Notes was emerging as a dominant player and Microsoft hadn’t even joined the party, a fundamental shift occurred in Information Technology that I truly believe we all missed.Before then we were focussed on delivering technology solutions that automated human processes and made us more efficient.Around 1999 we started to look at technology more in the realm of augmenting and supporting human interactions.At this point we should have stopped analysing requirements and started to facilitate them!
  • VisionWe tend to focus on putting the technology in and hoping users will see the benefit!If we think of Tech projects as being like a RELATIONSHIP:Flirting is working out why?Asking to commit (marriage or moving in together) is the business caseWedding planning is delivering the projectWedding day and Honeymoon is go liveFuture together is business as usual
  • SharePoint projects are people projects; therefore they are inherently squishy and hard to figure out!But let’s face it they’re more tangible and less squishy than say…
  • VisionMeasurement[Human& Organisational] ComplexityMotivation [Adoption & Change Management]
  • Vision
  • Vision | Why?
  • In this emergent, cloud – based, social, ever changing world the biggest challenge is measuring progress and value.
  • Social Features:What do we want to measure?How are we going to measure it?
  • Vision
  • So if our metrics are ‘up and to the right’ that’s a win yes?Audience, what do they think?Example of home page hits, docs added to library etc…
  • Taken from the book ‘The Lean Start-Up’ by Eric RiesWe will focus on one key aspect for this talk – ‘Innovation Accounting’.Vanitymetrics.Is what your measuring and the results your seeing because of something you have just done (cause and effect) or because of: ‘old momentum’‘external factors’
  • ComplexityHumanOrganisational
  • Cynefin framework – Dave SnowdenExchange projects are ComplicatedSharePoint projects are Complex – Why, because you don’t know that you will make progress towards your goal until you’ve done something (i.e. delivered some features for users to use)[twitter] SharePoint is COMPLEX in the Cynefin framework [/twitter] 
  • Read and research:Business Re-imaginedGoalReWork
  • GamificationReality is BrokenVisionReinforcing the right behavioursMotivationDan Pink’s DRIVE
  • Put the Org in place to support on-going
  • Surprisingly Old Skool!
  • ** Demonstrate / Sketch and use post-it notesContext – Cover StoryGamestorming
  • In the book it talks about ‘ Innovation Accounting’Assumption is where we are going / what we are trying to achieveMetric is how we would measure that progress (not a Vanity metric)Experiment – Is what we will build to test the assumptionMinimal Viable Product
  • SPGovManifesto Thesis 6 – “Does your Governance reflect your Vision?”Your homework is to validate your governance against the 7 waves AND your Vision… Don’t have a vision? Don’t have Governance? Get in touch, let me help.
  • VisionMeasurement[Human& Organisational] ComplexityMotivation [Adoption & Change Management]
  • bit.ly/BuySPGovManifesto
  • Soulsailor Consulting is a small micro-consultancy focussed on:"Enabling organis­ational value by positively disrupting technology projects"
  • Soulsailor
  • O365 Edinburgh User Group - Changing worlds, changing technology and changing project approaches

    1. 1. bit.ly/BuySPGovManifesto
    3. 3. what has changed
    4. 4. work is broken
    5. 5. more productive @home
    6. 6. collaborate @Starbucks
    7. 7. are we really?
    8. 8. www.TheAnywhereOrganisation.com
    9. 9. www.BusinessReimagined.org
    10. 10. people
    11. 11. workplace
    12. 12. technology
    13. 13. why is this relevant to you?
    14. 14. most work isn’t in factories
    15. 15. 9 – 5 doesn’t exist anymore
    16. 16. orgs have changed
    17. 17. “Hyperlinks subvert hierarchies” from the “Cluetrain Manifesto”
    18. 18. economic pressures
    19. 19. cultural shifts
    20. 20. physical constraints
    21. 21. a need to innovate
    22. 22. “Open Innovation is fundamentally about operating in a world of abundant knowledge…”
    23. 23. “…not all the smart people work for you, so you better go find them, connect to them, and build upon what they can do” Henry Chesbrough, UC Berkeley
    24. 24. where does fit in all this?
    25. 25. cloud-based
    26. 26. (nearly) always on! http://www.flickr.com/photos/freefoto/4635123089/sizes/o/in/photostream/
    27. 27. focus on your business not your infrastructure
    28. 28. reduce the bottom line
    29. 29. reduce training needs
    30. 30. look outside head office
    31. 31. don't go to work, do work
    32. 32. don't go to work, do work
    33. 33. don't go to work, do work
    34. 34. don't go to work, do work
    35. 35. technology is just an enabler
    36. 36. A Note of Caution
    37. 37. Technology projects are People projects
    38. 38. 4 new project focus areas
    39. 39. Vision
    40. 40. the difference it makes
    41. 41. Measurement
    42. 42. Measurement fact “Not everything that can be counted counts, and not everything that counts can be counted.”
    43. 43. Measure… what?
    44. 44. Progress towards Vision
    45. 45. Up & to the right = #WIN ?
    46. 46. Beware of vanity metrics
    47. 47. new world tools
    48. 48. Innovation accounting
    49. 49. Thanks you for your time &attention. Questions…
    50. 50. bit.ly/BuySPGovManifesto