Name Roll No.Abeesh Jacob 02Ritvik Balgi 05Saud Chejara 07Shrikant Katkade 39Ipshita MishraRashmi PandeyPriyanka Ojha
Nonverbal communication•Definition:(1)Those aspects of communication, such as gestures andfacial expressions, that do not involve verbal communication butwhich may include nonverbal aspects of speech itself (accent,tone of voice, speed of speaking, etc)(2)Transmission of messages by a medium other than speech or writing.•Nonverbal communication can be intentional, or it may be completelyunconscious.•It is about lack of words, rather than lack of vocalization.•It communicates feelings of likings and disliking and strengthens thefeelings expressed through verbal media
Contd….•“Effective personal communication is 55% body language, 38% tone of voiceand only 7% content of the words you use.”•These percentages are used over and over by.communication consultants.body language ‘experts.HR instructors. AndP.R.O’s
The following are the types of non-verbal communication:•Facial behavior•Kinesics or body movement•Posture and gestures•Personal appearance•Clothing•Proxemics•Paralanguage
Types of non verbal communications:1. Facial Expression:•Facial expressions are responsible for a huge proportion of nonverbal communication.•Facial expressions continually change during interaction .•are monitored constantly by the recipient.• the meaning of these expressions may or may not be similar across all cultures.• can vary dramatically between cultures, however,the facial expressions for happiness, sadness,anger, and fear are similar throughout the world.2. Gestures•Deliberate movements and signals are an important way to communicate meaning without words.•Common gestures includewaving, pointing, andusing fingers to indicate number amounts.• Other gestures are arbitrary and related to culture.
Contd…3. Paralinguistics•Paralinguistics refers to vocal communication.•from actual language.•This includes factors such astone of voice, loudness, inflection, and pitch.•The tone of voice can have powerful effect on the meaning of a sentence.4. Body Language and Posture•Nonverbal body language can help in conveying feelings and demonstrating attitude.•postures indicate the nature of the person.•Postures such as arm crossing or leg crossing areoften regarded as defensive postures.
contd…5. Proxemics•Proxemics is the amount of personal space we need ormaintain when we indulge in any sort of activity.•It is also an important type of nonverbal communication.•For example,the amount of personal space needed when having a casual conversation with anotherperson usually varies between 18 inches to four feet. On the other hand, the personal distance needed when speaking to a crowd of peopleis around 10 to 12 feet.6. Eye Gaze•Looking, staring or blinking are regarded as effective ways of sending messages.•Usually staring indicates emotions such as interest or hostility.• Eye gaze can indicate a range of emotions, including hostility, interest, and attraction.
Contd…7. Haptics•Communicating through touch is another important nonverbal behavior.• Mothers touch, to a child in infancy and childhood is considered to be an important factor in the development of an individual.• Touch also plays an important role in conveying emotions such as love.8. Appearance•the appearance of both the speaker and the surroundings are vital to the successful conveyanceof a message.• For example, a speakers clothing, hairstyle, use of cosmetics, neatness, and stature may cause alistener to form impressions about her occupation, socioeconomic level, competence, etc.• details of the surroundings as room size, furnishings,decorations,lighting, and windows can affect the listeners attitude towards the communications.
Tips for non verbal communications:1. Pay Attention to Nonverbal Signals•People can communicate information in numerous wayslike eye contact, gestures,Posture and tone of voice.•these signals convey important information that isnt put into words.•, we can improve our own ability to communicate nonverbally.2. Look for Incongruent Behaviors• when someones words do not match their nonverbal behaviors,•pay careful attention.• For example, someone might tell you they are happy while frowning and staring at theground.•when words fail to match up with nonverbal signals, moods, thoughts, and emotionshelp understanding.
Contd…3. Concentrate on Your Tone of Voice When Speaking•Start noticing how your tone of voice affects how others respond to you.• try using tone of voice to emphasize ideas that you want to communicate.•For example, if you want to show genuine interest in something, express yourenthusiasm by using an animated tone of voice.4. Use Good Eye Contact•failing to look others in the eye can seem as if they are evading or trying to hidesomething.•too much eye contact can seem confrontational or intimidating.• its important to remember that good eye contact does not mean staring fixedly intosomeones eyes.•eye contact should last four to five seconds.
c5. Ask Questions About Nonverbal Signals•If confused about another persons nonverbal signals,•ask questions.•repeat back your interpretation of what has been said and ask for clarification.• example, "So what you are saying is that..."6. Use Signals to Make Communication More Effective and Meaningful•verbal and nonverbal communication work together to convey a message.•improve your spoken communication by using nonverbal signals and gestures•they reinforce and support what we saying.•useful when making presentations•And when speaking to a large group of people.
7. Look at Signals as a Group•single gesture means any number of things, or maybe even nothing at all.•so look for groups of signals.• If you place too much emphasis on just one signal out of many,• you might come to an inaccurate conclusion•8. Consider Context•always consider the situation and the context in which the communication occurs.• formal behaviors are desireed•. Consider whether or not nonverbal behaviors are appropriate for the context.•concentrate on ways to make your signals match the level of formality necessitated by thesituation.9. Be Aware That Signals Can be Misread• a firm handshake indicates a strong personality• a weak handshake is taken as a lack of fortitude.•This example illustrates an important point about the possibility of misreading nonverbal signals
What Is Body Language In Communication?•Facial expressions,•postures and•eyes are a part of body language itself.• It gets simultaneously developed with the verbal skills.• In non verbal communication body language can be used forfollowingreasons:Words Are Not Enough:Increased Authenticity:Body language is infact extremely powerful in expressing a person’s innerfeelings.
Ways to improve body language:1. Have eye contact, but don’t stare.2. Relax your shoulders3. Nod when they are talking4. Don’t slouch, sit up straight5. Don’t touch your face6. Keep you head up7. Slow down a bit8. Use your hands more confidently9. Don’t stand too close
Understanding Body Language in Communication1. The manner of shaking hands conveys a lot of things about someone’spersonality. A palm-to-palm handshake suggests the honesty andconfidence of the person.2. Maintaining eye contact while speaking to someone conveysconfidence, interest and honesty. But, it is to be understood that there is adifference between eye contact and staring.3. Depending on the society that a person lives in, people’s personalspace of comfort and interpretation of gestures tend to vary. Hence, oneshould always consider the society factor before drawing conclusionsabout others through their body language.4. Leaning forward while listening to someone, standing erect andavoiding the slouching posture are indicators of your confidence, honestyand interest.
5. Avoid crossing your arms while conversing withsomeone as it creates a conversation barrier betweentwo people and conveys negativity, close mindednessand defensiveness. Crossing the legs while conversingshould also be avoided for the same reasons.6. Nodding your head while listening to someone, tiltingyour head and displaying open palms are considered tobe cues for interest and honesty while listening.7. Avoid continuous shaking of your ankles or legs,rubbing your palms or drumming the table with yourfingers while talking or listening to someone as itdisplays your nervousness and frustration aboutsomething.8. Body language plays a fascinating role in courtship.Stroking of hair, pointing of the foot towards the othersex and playing with body accessories like ring, watchesand so on are signs of interest towards the other person.
The advantages of non-verbal communication are:1) You can communicate with someone who is hard of hearing of deaf.2) You can communicate at place where you are supposed to maintainsilence.3) You can communicate something which you dont want others to hear orlisten to.4) You can communicate if you are far away from a person. The person cansee but not hear you.5) Non-verbal communication makes conversation short and brief.6) You can save on time and use it as a tool to communicate with poeplewho dont understand your language.
The disadvantages of non-verbal communication are:1) You can not have long conversation.2) Can not discuss the particulars of your message3) Difficult to understand and requires a lot of repetitions.4) Can not be used as a public tool for communication.6) Less influential and can not be used everywhere.7) Not everybody prefers to communicate through non-verbalcommunication.8) Can not create an impression upon people/listeners