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Customer Servicein Banks <br />Done by:<br />Samar Saleh – 200702123<br />Fatima Ali- 200701291<br />Reem Abdulla - 200701...
Outline   <br />Customer service communication types:<br />Personal communication<br /> Communication equipments<br />Fact...
Customer service communication types<br />
Customer service communication types<br />Communication equipments <br />Telephone<br />Fax<br />E-mails & Letters <br />D...
 Misunderstanding
 Cause brain and hearing problems</li></ul>Advantages :<br /><ul><li> Save time – faster
 Save money
 Reach wide range of customers which save efforts
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Customer service 2

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Customer service 2

  1. 1. Customer Servicein Banks <br />Done by:<br />Samar Saleh – 200702123<br />Fatima Ali- 200701291<br />Reem Abdulla - 200701647<br />
  2. 2. Outline <br />Customer service communication types:<br />Personal communication<br /> Communication equipments<br />Factors that customer service depends on:<br />People education<br />Age<br />Different languages<br />Story <br />
  3. 3. Customer service communication types<br />
  4. 4. Customer service communication types<br />Communication equipments <br />Telephone<br />Fax<br />E-mails & Letters <br />Disadvantages:<br /><ul><li> Technological problems e.g. information hacking and viruses which cause damages.
  5. 5. Misunderstanding
  6. 6. Cause brain and hearing problems</li></ul>Advantages :<br /><ul><li> Save time – faster
  7. 7. Save money
  8. 8. Reach wide range of customers which save efforts
  9. 9. Flexibility
  10. 10. Attaching pictures</li></li></ul><li>Factors that customer service depends on<br />
  11. 11. Story<br />
  12. 12. Conclusion<br />Personal communication type is better than communication equipments<br />Attention to the main factors<br />
  13. 13. Thank you for listening <br />Do you have any questions? <br />

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