Operations Manual
NAMES	
  &	
  STUDENT	
  NUMBERS	
  
  	
  
Welcome
to
Odyssey
Experiential
  	
   	
  
	
  
	
   3	
  
Welcome
At Odyssey we believe in building brand and consumer relationships through effective
e...
  	
   	
  
	
  
	
   4	
  
Table of Contents
An Overview of
Odyssey………………………………………………………………………………
Goals and Directions………...
  	
   	
  
	
  
	
   5	
  
Finance Manager
Strategy & Research Director…………………………………………………Sophie
Research Planner……………………...
  	
   	
  
	
  
	
   6	
  
Remuneration Policy…………………………………………………………Sean
Client Billing System……………………………………………………………………S...
 
	
  
	
  
A	
  
b	
  
o	
  
u	
  
t	
  
U	
  
s	
  
“Apicturesaysathousand
words
butanexperiencelastsa
lifetime”
- Odyssey Experiential
  	
   	
  
	
  
	
   9	
  
Goals and Direction
Odyssey’s most important goal as an experiential agency is to consistently...
  	
   	
  
	
  
	
   10	
  
Vision and Objectives
At Odyssey, we enable our client’s consumers to not only see or hear
th...
  	
   	
  
	
  
	
   11	
  
History
	
  
	
  
Odyssey was originally formed in 1999 and kicked off its experiential marke...
  	
   	
  
	
  
	
   12	
  
Our awards
Location
  	
  
The
Odyssey
Culture
  	
   	
  
	
  
	
   14	
  
	
  
Culture
  	
   	
  
	
  
	
   15	
  
	
  
The Office
At Odyssey Experiential, our office is a space for employees to work and enga...
  	
   	
  
	
  
	
   16	
  
	
   	
  
  	
   	
  
	
  
	
   17	
  
	
  
Structure
  	
   	
  
	
  
	
   19	
  
STW and Integration
STW
Communications
Group
Odyssey
Ogilvy
Enigma
ICON
DT
Neo
@
Ogilvy
Ogilv...
  	
   	
  
	
  
	
   20	
  
(describe integration)
	
   	
  
  	
   	
  
	
  
	
   21	
  
Internal Structure
(Melbourne)
CEO
Managing
Director
(Kathryn
Gates)
Director
Finance & HR
(S...
  	
   	
  
	
  
	
   22	
  
Internal Structure
(Sydney)
CEO
Managing
Director
(Sydney)
Account
Director
Account
Director
...
  	
   	
  
	
  
	
   23	
  
Description of structure
Odyssey’s
Staff
  	
   	
  
	
  
	
   25	
  
Team Member Profiles
	
  
	
   	
  
Managing Director
Kathryn currently managers our major of...
  	
   	
  
	
  
	
   26	
  
Director HR & Finance
  	
   	
  
	
  
	
   27	
  
Strategy & Research Director
	
   	
  
  	
   	
  
	
  
	
   28	
  
Account Directors
Stephanie Plunkett
After her short-lived stuntman career came to an abrupt ...
  	
   	
  
	
  
	
   29	
  
	
  
	
   	
  
  	
   	
  
	
  
	
   30	
  
Creative Director
	
   	
  
  	
   	
  
	
  
	
   31	
  
Production Director
	
   	
  
  	
   	
  
	
  
	
   32	
  
	
  
Job Descriptions
	
  
CEO
	
  
	
  
	
  
Job Title Chief Executive Officer Odyssey
Locat...
  	
   	
  
	
  
	
   33	
  
	
  
Managing Director
	
  
Job Title Managing Director Odyssey
Location Sydney or Melbourne
...
  	
   	
  
	
  
	
   34	
  
Director Finance & HR
	
   	
  
  	
   	
  
	
  
	
   35	
  
	
  
Strategy & Research Director
Research Planner
Strategic Planner
	
   	
  
  	
   	
  
	
  
	
   36	
  
Account Directors
Within Odyssey, the Account Director's role is to:
• Act as the client's li...
  	
   	
  
	
  
	
   37	
  
Account Managers
The Account Managers are expected to:
• Overall knowledge of company and cli...
  	
   	
  
	
  
	
   38	
  
Account Executives
Job Title: Account Executive
Location: Sydney/Melbourne
Reports to: Accoun...
  	
   	
  
	
  
	
   39	
  
Account Coordinators
Job Title: Account Coordinator
Location: Sydney/Melbourne
Reports to: Ac...
  	
   	
  
	
  
	
   40	
  
	
  
	
  
Creative Director
Art Director
Copywriter
	
   	
  
  	
   	
  
	
  
	
   41	
  
Production Director
Traffic Manager
Production Manager
	
   	
  
 
	
  
	
  
	
  
	
  
	
  
	
   	
  
Clients
Odyssey
& our
  	
   	
  
	
  
	
   43	
  
At Odyssey we pride ourselves on having a deep understanding and close connection
with our cl...
  	
   	
  
	
  
	
   44	
  
opinions get heard, providing them with a sense of safety and security. Similarly we
encourag...
  	
   	
  
	
  
	
   45	
  
Current Clients
Our client list is very diverse, representing members from a range of industr...
  	
   	
  
	
  
	
   46	
  
	
   	
  
  	
  
Odyssey
& our
Allied
Agencies
  	
   	
  
	
  
	
   48	
  
STW Communications
Group
Ogilvy and Mather
DTDigital
Odyessy IKON Other agencies
	
  
	
  
Od...
  	
   	
  
	
  
	
   49	
  
	
   	
  
  	
   	
  
	
  
	
   50	
  
	
  
  	
  
Odyssey’s
Business
Procedures
We do things differently
  	
   	
  
	
  
	
   52	
  
New Business Policy
New business is extremely important to everyone at Odyssey. Keeping them ...
  	
   	
  
	
  
	
   53	
  
We try not to lose, but if we do, we request a debrief so we can learn from our mistakes
and ...
  	
  
Odyssey’s
Policies &
Procedures
  	
   	
  
	
  
	
   55	
  
	
  
Procedure’s and Expectations of
Occupational Health and Safety (OH&S) at
Odyssey
The man...
  	
   	
  
	
  
	
   56	
  
Managing risks to health and safety
The management team at Odyssey is required to provide all...
  	
   	
  
	
  
	
   57	
  
• head protection for example, hard hats, helmets and broad brimmed hats
• body protection fo...
  	
  
Human
Resources
  	
   	
  
	
  
	
   59	
  
The role of Odyssey’s Human Resources Department is to facilitate the employment of
all requi...
  	
   	
  
	
  
	
   60	
  
The Human resource department should be the first place an employee seeks resolution
regardin...
  	
  
Finance
  	
   	
  
	
  
	
   62	
  
	
   	
  
  	
   	
  
	
  
	
   63	
  
	
  
	
  
  	
  
Forms
  	
   	
  
	
  
	
   65	
  
	
   	
  
  	
   	
  
	
  
	
   66	
  
	
  
	
   	
  
  	
   	
  
	
  
	
   67	
  
	
  
	
  
References	
  
	
  
http://www.americasjobexchange.com/managing-director-job-description
	
   	
  
  	
   	
  
	
  
	
   69	
  
	
  
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Odyssey Advertising Operations manual

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Odyssey Advertising Operations manual

  1. 1.     Operations Manual NAMES  &  STUDENT  NUMBERS  
  2. 2.     Welcome to Odyssey Experiential
  3. 3.           3   Welcome At Odyssey we believe in building brand and consumer relationships through effective event and experiential styles of marketing. We are committed to achieving the highest quality results for our clients and going above and beyond to meet their goals and expectations. As well as catering to the needs of our clients, Odyssey ensures that we are always looking after our employees. Our office in Melbourne is operated with the idea that everyone is part of the team and no one will be left behind. The culture of our agency is one of Odysseys biggest assets. We pride ourselves on our ability to put our clients first whilst ensuring that our employees are treated with respect and equality. We are proud that we have one of the lowest staff turnovers in the industry. This is amplified by the importance we place on each of our employees.    
  4. 4.           4   Table of Contents An Overview of Odyssey……………………………………………………………………………… Goals and Directions…………………………………………………………………… Vision and Objectives………………………………………………………………….... History……………………………………………………………………………… Our Awards………………………………………………………………………... Felix Location…………………… The Odyssey Culture…………………………………………………………………… (greg) The Office…………………………………………………………………………13-14 Odyssey’s Structure…………………………………………………………………………………15-19 STW and Integration………………………………………………………………...15-16 Melbourne Office……………………………………………………………………17 Sydney Office………………………………………………………………………….18 Odyssey’s Staff……………………………………………………………………………20- How Odyssey Embraces Continuous Learning……………………………………………Felix Team Member Profiles………………………………………………………………… Managing Director…………………………………………………………..Kathryn Director HR & Finance……………………………………………………….Sean Strategy and Research Director………………………………………………Sophie Account Directors…………………………………………………...Georgia/Steph Creative Director……………………………………………………………Greg Production Director…………………………………………………………Felix Job Descriptions……………………………………………………………………… CEO………………………………………………………………………..Sean Managing Director………………………………………………………….Kathryn Director Finance & HR…………………………………………………………Sean HR Manager
  5. 5.           5   Finance Manager Strategy & Research Director…………………………………………………Sophie Research Planner………………………………………………….. Sophie Strategic Planner…………………………………………………. Sophie Account Directors……………………………………………………Georgia/Steff Account Managers…………………………………………. Georgia/Steff Account Executives……………………………………………………… Account Coordinators…………………………………………………….. Creative Director………………………………………………………….Greg Art Director………………………………………………………….Greg Copywriter…………………………………………………………Greg Production Director……………………………………………………………Felix Traffic Manager……………………………………………………..Felix Production Manager……………………………………………….Felix Odyssey and Our Clients……………………………………………………………………….. Relationship & Trust………………………………. Integrity ………………………………………………………. Delivery………………………………………………………………… Current Clients……………………………………………………………………..Fleix Odyssey and Our Allied Agencies……………………………………………………….Georgia Business procedures New business………………………………………………………………….Sophie Pitching process…………………………………………………………….Sophie Campaign process…………………………………………………………….Steff Workflow System……………………………………………..…………………..Kathryn Human Resources……………………………………………………………………………….. Odyssey’s Policies and Procedures…………………………………………………………… Communication Policy……………………………………………………………….Georgia OH&S………………………………………………………………………Sean Financial………………………………………………………………………………………. Salaries…………………………………………………………………………
  6. 6.           6   Remuneration Policy…………………………………………………………Sean Client Billing System……………………………………………………………………Sean Accounting and Financial Policy………………………………………………………..Sean Forms……. Client Agency Relationship Plan Appointment Agreement  
  7. 7.       A   b   o   u   t   U   s  
  8. 8. “Apicturesaysathousand words butanexperiencelastsa lifetime” - Odyssey Experiential
  9. 9.           9   Goals and Direction Odyssey’s most important goal as an experiential agency is to consistently deliver the highest level of service to our clients. Our client’s have ALWAYS and will CONTINUE to be our number one priority. Whilst delivering outstanding service to our client’s, we aim to continue to constantly fulfil and solve our client’s objectives by providing them with innovative and effective experiential communications. We are by our client’s side throughout the campaign and beyond and creating return on investment is as important to us as it is to them. Odyssey thrives on success, innovation and producing the most effective Experiential Communication Campaigns. Experiential media gives our client’s brand an advantage – A growing, innovative advertising medium that is the way of the future. Odyssey looks to: • Develop our client relationships • Build on and create new business relationships • Nurture our staff to ensure they develop alongside our company • Focus on today as well as tomorrow as both are equally important
  10. 10.           10   Vision and Objectives At Odyssey, we enable our client’s consumers to not only see or hear their brand, but to experience it. ‘You can’t put a value on experience – A photo says a thousand words but an experience lasts a lifetime’ Odyssey continuously welcomes new clients into our family. We are committed to expanding our clients business, and strive to meet our client’s goals and objectives. This is evident through our previous success in the campaigns we have produced for our clients. We lead by example. We wish for our clients to learn from our work and allow us to create a tangible result on the commitment to turning green in their business. Our objective is to have our clients greener then ever before. A pledge of objectives • Create new solutions not old ones • Be transparent, being measurable is our responsibility to our clients • Innovate, improve and expand – three objectives that we plead to every client’s business no matter how big or small • Be fair to our clients and our surroundings.
  11. 11.           11   History     Odyssey was originally formed in 1999 and kicked off its experiential marketing activity with the Sydney Olympics in 2000. Odyssey worked with brands such as Kodak, Samsung and Nike to bring the atmosphere of the games to the city of Melbourne. In 2003 the company took on (a few clients) and have been working with them ever since. Our stellar results produced for our clients created loyalty and began to attract more business for the agency. In 2008 Odyssey began to expand with the recruitment of a second section of account teams and the incorporation of creative to the internal structure of the agency. This ensured that Odyssey would be able to meet the clients growing demands and reduced the involvement of excessive agencies. In 2009 during the GFC, Odyssey In 2010 Odyssey moved from (place in Melbourne) to its (current location) in order to create more room for the agency’s expanding departments.   20141999 2000 2003 2008 2010 2013 Odyssey founded Olympic début Beginning of growth Internal expansion Relocation of Odyssey ……. Where we are today
  12. 12.           12   Our awards Location
  13. 13.     The Odyssey Culture
  14. 14.           14     Culture
  15. 15.           15     The Office At Odyssey Experiential, our office is a space for employees to work and engage with each other. Our workspace reflects us an agency and our philosophies that we practice in our work and in our approach. The office features a design aesthetic that allows for open channels of communication and is a reflection of our flat line management structure. The open channels of communication and our flat line structure allow inspiration when it comes to innovation and creativity, which can be seen in our office layout. Our workspace is centered on workflow channels and the way we treat our clients. The lobby of our office features a casual meeting space for clients, employees with coffee, food and drinks on offer to create a relaxed environment. We have a boardroom for when the serious stuff starts to happen which illustrates the emphasis we place on personal professionalism.
  16. 16.           16      
  17. 17.           17    
  18. 18. Structure
  19. 19.           19   STW and Integration STW Communications Group Odyssey Ogilvy Enigma ICON DT Neo @ Ogilvy Ogilvy PR Media Creative & Digital
  20. 20.           20   (describe integration)    
  21. 21.           21   Internal Structure (Melbourne) CEO Managing Director (Kathryn Gates) Director Finance & HR (Sean Bowman) Strategy & Research Director (Sophie Brennan) Account Director (Georgia Riley) Account Director (Stephanie Plunkett) Creative Director (Greg West) Production Director (Felix Nankivell) Account Manager Account Manager Account Manager Account ManagerResearch Planner Strategic Planner Account Executives (x2) Account Executives (x2) Account Executives (x2) Account Executives (x2) Account Coordinator Account Coordinator Account Coordinator Account Coordinator Art Director Copywriter Traffic Manager Producti on Manager Managing Director (Sydney) Management
  22. 22.           22   Internal Structure (Sydney) CEO Managing Director (Sydney) Account Director Account Director Account Manager Account Manager Account Manager Account Manager Account Executives (x2) Account Executives (x2) Account Executives (x2) Account Executives (x2) Account Coordinator Account Coordinator Account Coordinator Account Coordinator Managing Director (Melbourne) Management
  23. 23.           23   Description of structure
  24. 24. Odyssey’s Staff
  25. 25.           25   Team Member Profiles       Managing Director Kathryn currently managers our major office in Melbourne and in September she will have been with the company for 10 years. Kathryn started out as a freelance event coordinator for Melbourne Festival after she graduated from Advertising and Marketing at Charles Sturt University. Kathryn started with Odyssey in 2004 as an account executive brining Melbourne Festival to the agency’s client list whilst also taking on Moet and the event side of their activations. She moved up the ranks in 2006 and has continually strived to extend her career within the company. At the beginning of 2013, Kathryn took on the role of Managing Director of the Melbourne Office and has since been working hard to maintain client relationships, general business activity and the culture and workings of Odyssey’s Melbourne office.  
  26. 26.           26   Director HR & Finance
  27. 27.           27   Strategy & Research Director    
  28. 28.           28   Account Directors Stephanie Plunkett After her short-lived stuntman career came to an abrupt end, Stephanie decided to seek her thrills through a career in Advertising. After completing her Bachelor of Communications (Advertising), Stephanie has spent the last ten years working in a range of agencies working on high-profile brands such as Coca-Cola, Doritos and HTC. Her calibre of awards is beyond impressive. Stephanie joined the Odyssey team back in 2007, and has been a valued member of the Odyssey team since. Her kind but determined nature has made her the perfect suit for the Account Director position she holds.
  29. 29.           29        
  30. 30.           30   Creative Director    
  31. 31.           31   Production Director    
  32. 32.           32     Job Descriptions   CEO       Job Title Chief Executive Officer Odyssey Location Reports to Subordinates Division/Department Management Responsibilities •   General Description  
  33. 33.           33     Managing Director   Job Title Managing Director Odyssey Location Sydney or Melbourne Reports to CEO Subordinates Account Teams, Strategy & Research, Division/Department Management Responsibilities •   General Description  
  34. 34.           34   Director Finance & HR    
  35. 35.           35     Strategy & Research Director Research Planner Strategic Planner    
  36. 36.           36   Account Directors Within Odyssey, the Account Director's role is to: • Act as the client's liaison with Odyssey and balance the input of the various departments, ensuring to meet the client's objectives • Know all there is to know about the client’s product or service, the market and its consumer • Understand the client's marketing objectives in terms of sales, market-share, competitor products • Brief the allied media agency in order to develop the media strategies • Prepare the creative and production briefs • Oversee the various production stages of every activation they are in charge of • Assist the client in solving marketing problems • Ensure the activations are created on time and on budget. He or she also has to ensure that: • Their accounts are running profitably for the agency • The client is getting the best results from the Odyssey team • There are adequate resources on hand    
  37. 37.           37   Account Managers The Account Managers are expected to: • Overall knowledge of company and client goals and mission. • Thorough understanding of all operational systems, with focus on data processing, fulfillment and production systems. • Comprehensive understanding of USPS regulations and mailing requirements. Familiar with other carriers. • Communication skills: must be excellent both written and oral. Must have the ability to effectively present information, respond and follow-up on questions and inquiries from clients, other managers and subordinates. Must have the ability to maintain confidentiality. • Management skills: ability to faster an effective productive team environment. Ability to effectively plan, organize and audit. Skilled in conflict resolution and be a superior problem solver. • Ability to work quickly and accurately on an independent basis; giving great attention to detail and displaying the initiative to quickly identify and resolve variances, failures and discrepancies. • Ability to establish and maintain goodwill with client(s).
  38. 38.           38   Account Executives Job Title: Account Executive Location: Sydney/Melbourne Reports to: Account Manager Subordinates: Account Coordinators Division/Department: Accounts Services       General Description The account executive is an entry-level job. They work with other members in the strategic teams to build a campaign. An account executive A Strives to know the clients goals, visions and business, taking this knowledge and implementing it within the agency so they can truly live and breathe the brand. Responsibilities • Working with Other Team members to build a campaign that meets the client's brief and budget; • Writing client reports eg contact report, • Undertaking administration tasks, eg meeting agendas • Arranging and attending meetings • Checking and reporting on the campaign's progress • If showing promise, will have the opportunity to work on new business pitches.
  39. 39.           39   Account Coordinators Job Title: Account Coordinator Location: Sydney/Melbourne Reports to: Account Executives/Account Manager Subordinates: N/A Division/Department: Accounts Services     General Description Account Coordinators help with administrative work and support for the team. They project manages the campaigns and are highly involved in the acquiring and maintaining of new clients. Coordinators need to be aware of the client’s current activities, and always living and breathing the brand emulating and the client’s goals and priorities. Responsibilities • Create pitching ideas and help to develop strategies • Provide administrative support for Executives, Media Planners and client service managers. • Assist team with internal trafficking, between the creative and production teams. • Proof reads materials at all stages of the campaign
  40. 40.           40       Creative Director Art Director Copywriter    
  41. 41.           41   Production Director Traffic Manager Production Manager    
  42. 42.                 Clients Odyssey & our
  43. 43.           43   At Odyssey we pride ourselves on having a deep understanding and close connection with our clients. We live and breathe their products, but also make it our responsibility to, not only know their products, but also their product market, competition, their marketing teams and their business. If our team at Odyssey don’t know the clients better then they know themselves, we’re doing it wrong. We place a strong emphasis on our employees knowing every little detail; nothing is too small to be over looked. Without a thorough understanding of the clients’ products, brand positioning and market segment, we cannot produce integrated marketing communication strategies that will target the right people in the right place at the right time, with the excitement and flare of experiential advertising. Relationship and Trust Each and every client is important to us and valued equally. We encourage transparent relationships. Relationships built on mutual respect and understanding between Odyssey and our clients. This may include: providing our clients with the opportunity to express criticism and concerns, which only help to enable us, to deliver above and beyond their expectations. “Wedelivermorethenwhatwepromised” Integrity We ensure this through a consistent level of quality and efficiency in our work. However we will not endanger the integrity of the company, its employees and other clients. We maintain high moral standards that won’t be compromised. We will defend our position and beliefs, while still taking on board our clients ideas. This system makes the client feel empowered and not undermined, they are included in the process and their
  44. 44.           44   opinions get heard, providing them with a sense of safety and security. Similarly we encourage our teams to meet, properly with the marketing teams of our clients, since the two will be working with each other they should all know first-hand who they are talking to and dealing with. We want them to feel like a big family rather than business partners and associates. We celebrate the success of our clients, hold meet and greet events for new business, just to show our appreciations. Delivery Because of the transparent nature of your relationships with our clients we are honest and realistic about our deadlines. We provide our clients with detailed timelines of our campaign schedules. Our clients are always present in WIP meetings so they know exactly what is happening and if the work is being done and if there is a change to a deadline or something unforseen changes the timings in the plan, Odyssey are upfront with the client. “Wenevereversacrificesqualityforspeed”
  45. 45.           45   Current Clients Our client list is very diverse, representing members from a range of industries. Odyssey Experiential have solved a range of client problems with award winning recommendations. Working with large Jeep, Moet & Chandon, Cadbury, Schweppes, Crown Lager, Melbourne Festival and Jack Daniels. Our experiential solutions reflect our team who thrive on creativity and innovation.    
  46. 46.           46      
  47. 47.     Odyssey & our Allied Agencies
  48. 48.           48   STW Communications Group Ogilvy and Mather DTDigital Odyessy IKON Other agencies     Odyssey is part of the STW Group, which is one of Australia’s largest communications groups. Odyssey is one of 76 operating companies with in the group, providing us with opportunities and specialists, in areas like Design, Digital, Media, Creative, Strategic, PR. Our Alliances and relationships in the conglomerate Ogilvy and Mather: Ogilvy is one of the largest companies in the STW Group, they outsource to us directly for their experiential campaigns. DT Digital: Ogilvy Australia's specialist digital company DTDigtial. They work with but also independently of Ogilvy and Mather. Odyssey outsource our digital media specifically to DTDigital. We will rely on them in regards to our social media and digital ad placements. IKON: Ikon are a media agency with in the STW group. Odyssey still maintains strategic control of our campaigns but have a strategic alliance with IKON, to help with the placement of our ads.
  49. 49.           49      
  50. 50.           50    
  51. 51.     Odyssey’s Business Procedures We do things differently
  52. 52.           52   New Business Policy New business is extremely important to everyone at Odyssey. Keeping them is even more important. There are a number of aspects we consider to make sure the relationship between our potential new clients and ourselves is a viable partnership. We don’t believe in wasting resources if we’re unlikely to win the pitch in the first place. Before we pitch, the Odyssey pitching team will make an assessment of how realistic the chances of winning and the potential value of that client. We aim high but we’re also concerned with being as economical as possible. We ensure there is no conflict of interests and that we have the right resources and capabilities to do the job right. At Odyssey, we don’t believe in trying to acquire as many new clients as possible if the time, place and fit isn’t right. We strive towards growing our agency, however, we want to do it sustainably. We also do an income analysis of the potential client and a credit check by contacting the Communications Council to see if they are on the bad credit experience list. Once we’ve established that the potential client will be a valuable piece of business and good fit with our agency we ensure we have all the information we need to make the best pitch possible. Our new business pitching team will go through the brief thoroughly and organise a Q&A with the client if necessary. We always resolve our financial and legal queries up front! Negotiations are made surrounding remuneration levels and methods, compensation for pitch costs, and issues of copyright and confidentiality. Odyssey has a policy of keeping records of all meetings and involvement with clients.
  53. 53.           53   We try not to lose, but if we do, we request a debrief so we can learn from our mistakes and ask that all pitch materials be returned for copyright reasons. When we win, we always try to celebrate and reward our people for their hard work. When we win a pitch we generally host a gather for our agency and clients to mix and celebrate the beginning of a new partnership.    
  54. 54.     Odyssey’s Policies & Procedures
  55. 55.           55     Procedure’s and Expectations of Occupational Health and Safety (OH&S) at Odyssey The management of Odyssey owes, and is obliged by law to provide, all employees with a save work place. Employee safety is highly valued at Odyssey, so it is vital that all employees read and acknowledge Odyssey’s emergency plan and first aid procedures. All employees are expected to reasonably manage risks to health and safety while in the workplace. Emergency plan Response to emergency: In any emergency it is best to remain calm. Ensure not to create heightened panic, and ask for help if you require it. Evacuation procedure: All occupants of the building or site are to evacuate the area of risk immediately in an orderly fashion, leaving any personal items behind. Occupants should leave via the nearest exit and assemble at the designated emergency point outside of the building. Exits are clearly marked with illuminated EXIT signs. In the circumstance that evacuation or assembly is not possible; the safety officer on duty (Sean Bowman) will instruct all occupants of a revised exit plan and assembly area. The first to arrive at the emergency assembly point will notify emergency service organisations promptly by dialing 000, or 112 from a mobile phone. The caller should talk calmly, and answer all of the operator’s questions clearly. If medical treatment or assistance is required immediately, seek help from Odyssey’s admin staff who have been trained in first aid and CPR. Remember to always remain calm, and speak clearly in any emergency situation – just like our business, communication is the key. Odyssey conducts emergency drills once every six months. Emergency drills are to be treated as if there is a real emergency. Occupants are expected to follow the same evacuation procedures. First Aid First aid kits are located at the front reception desk and in the staff kitchen. Both kits are clearly marked and can be accessed by any one at anytime. All administration staff (administration staff includes receptionists, personal assistants, and executive assistants) at Odyssey are certified first aid and CPR officers. If first aid is required, seek help from any of the administration staff. All incidents are to be recorded in the first aid log provided by admin staff.
  56. 56.           56   Managing risks to health and safety The management team at Odyssey is required to provide all employees with a work environment that is risk free from health and safety issues. Managing risks to health and safety is critical to ensuring a workplace is safe. While health and safety in the workplace is primarily managements responsibility, all employees must do their part by: • Identifying any reasonably foreseeable hazards • If possible, eliminating those hazards so far as is reasonably practicable • If it is not possible to eliminate the hazard, employees must notify management immediately If management is unable to immediately remove the hazard, employees can rest assured that the appropriate steps have been taken to remove the risk. Employees also owe a duty of care to their colleagues. Employees must take the appropriate steps to ensure they are not creating any hazard that risks the health and/or safety of any occupant of the Odyssey building. Ifyoueverfeelunsafeatwork–foranyreason,pleasereportitto management Personal protective equipment Odyssey is an experiential agency – we create extraordinary campaigns for our clients that can be quite unorthodox. There may be times during a campaign that employees are required to enter a construction site or job site. These employees will be required to wear personal protective equipment (PPE). If asked to enter a site, employees will be briefed on the appropriate PPE to wear. This PPE will be provided by Odyssey, or the employed production/construction company. PPE includes items such as: • eye protection for example, goggles, glasses and face shields • hearing protection for example, ear plugs and ear muffs • respiratory protection for example, filter respirators, air line respirators and SCBA • foot protection for example, safety shoes and boots, spats and rubber gum boots
  57. 57.           57   • head protection for example, hard hats, helmets and broad brimmed hats • body protection for example, aprons, overalls, gloves and high visibility clothing • any substance used to protect health, for example, sunscreen. If for any reason a PPE item cannot be worn or provided, the employee may not enter the site.    
  58. 58.     Human Resources
  59. 59.           59   The role of Odyssey’s Human Resources Department is to facilitate the employment of all required positions within the agency. In conjunction with management at Odyssey, Human Resources will identify needs and requirements of the agency, and create and fill positions as required. They are primarily responsible for: • Determining staffing numbers, skills and needs to meet the organisations objectives • Analyse the skills and qualities required for each particular job and develop job descriptions and duty statements • Advertising staff vacancies, assess applications, interview applicants, administer selection tests, prepare reports and make recommendations to management about staff appointments • Maintaining the personal records of employees on matters such as wages, superannuation, leave and training, and prepare associated management reports • Arranging and conducting staff training • Provide advice and information to management and employees on human resource policies and procedures, including equal opportunity, anti- discrimination and occupation health and safety programs • Assist employees with work matters, career development, personal problems and industrial matters • Help implement organisational changes (revised job classification structures or technological changes) • Take part in strategic management
  60. 60.           60   The Human resource department should be the first place an employee seeks resolution regarding any issues that affect his or her work life. These issues can range from incorrect payments to workplace bullying. The HR department are always happy to listen and help in any way possible. All conversations are strictly confidential. Annual Reviews The HR department at Odyssey will review performance and behaviour reviews each year. These reviews will take place three months after an employ is hired, then every year after. The purpose of the reviews is to ensure that all employees are performing as expected, fitting in with the agency socially, and adhering to Odyssey’s Codes of Conduct. The reviews are also a time that employees are asked to suggest improvements to the agency, and speak of any issues that they would like resolved. TO BE COMPLETED BY SEAN  
  61. 61.     Finance
  62. 62.           62      
  63. 63.           63      
  64. 64.     Forms
  65. 65.           65      
  66. 66.           66        
  67. 67.           67      
  68. 68. References     http://www.americasjobexchange.com/managing-director-job-description    
  69. 69.           69    

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