Library service Psycology

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This slides are based on knowledge about behavior for service in library and information resourses with aim to be the excellent office.

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Library service Psycology

  1. 1. Library service psycology By... Songsri Deesrikaew Khon Kaen University Thailand
  2. 2. What ? Psycology => Behavior Service => Helping Helping behavior
  3. 3. Why? Library Staff Users/ customers Social performance Values
  4. 4. Library Vision Mission Support academic
  5. 5. Basic element Library Users Customer is the king
  6. 6. Service is a heart of the library organizing
  7. 7. Quality of service Satisfaction
  8. 8. What we want? - Knowledge - Positive thinking -Be active - Be lively - Respectfully - Care
  9. 9. Knowledge Contents strategy Users Staff structure พฤติกรรม
  10. 10. Positive thinking Faith honor participate
  11. 11. Be active Proactive Intime Diligent Volunteer Creative thinking
  12. 12. Be lively Fresh Cheerful Healthy Happy Vigorous Joyful Delight Offer
  13. 13. Respectfully Polite Gentle Civilly Cool Courteously
  14. 14. Care Inquire after Concern Appraise Make an adjustment
  15. 15. Staff Best practice on service High score satisfaction
  16. 16. Keyword Lib. Behavior for service Users’ attitude
  17. 17. Best behavior on service Excellent library
  18. 18. Thank you Good bye

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