Coach Me! Working with Cultural Differences to Create Successful Outcomes


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Coach Me! Working with Cultural Differences to Create Successful Outcomes

  1. 1. Teresa Curtis, Wisconsin Nutrition Education Program Specialist Kshinté Brathwaite, Youth Nutrition Education Program Specialist
  2. 2. What are we talking about?? Personal definitions of: 1) Coaching (front of paper) 2) Mentoring (back of paper) 3) Culture (write this one on a separate sheet of paper)
  3. 3. Coaching
  4. 4. Coaching, what do we mean? “The art of facilitating and unleashing of people’s potential to reach meaningful, important directives.” – Rosinski
  5. 5. Why coach?  “Help other person set goals, make decisions and action plans, and develop the commitment to implement them. [It involves] getting the other person to think through possible decisions they could make, and what the likely outcome of those decision might be.” – RBC Training
  6. 6. How? Focus on performance, personal development and unlocking individual potential.
  7. 7. Mentoring
  8. 8. Mentoring? What do we mean? Strategy to share intellectual and emotional resources.
  9. 9. What is mentoring? “A strategy to share intellectual and emotional resources” “It may be task centered, social support centered or career guidance centered”
  10. 10. Why mentor? “to [facilitate] the improvement of skills, performance and development. To assist in the transfer of knowledge by “teaching norms of behaviors and convey knowledge about the values of an organization.
  11. 11. How? Mentors tell, advise, instruct, suggest, and give opinions. Use coaching skills during the mentoring process.
  12. 12. Anticipated Outcomes of mentoring Mentoring may result in career progression…in empowerment, in expanding professional knowledge, in a feeling of generativity [“passing of the torch”], in institutional stability and continuity and, finally, in professional socialization.”
  13. 13. Example of Coaching within Extension Wisconsin Nutrition Education Program
  14. 14. The Challenges? In pairs, discuss the following question: When you think of mentoring/coaching relationships, what are some of the challenges that come to mind?
  15. 15. Take a moment…. Get ready for round two…
  16. 16. Multicultural Awareness Facilitation Guidelines
  17. 17. How would you define culture?
  18. 18. Culture Defined ‘Culture is not just associated with groups of people and places, myths and foreign languages and practices. Organizational members in this society also practice rituals, rites of passage, pass along stories and practices – so organizations are also believed to have “culture”’.
  19. 19. For this session “The set of unique characteristics that distinguishes its members from another group….these characters include external/visible behaviors as well as internal/buried traits such as norms, values and assumptions.” - Rosinski
  20. 20. Convergence of Cultures  Take a few minutes to think of a personal example of an intercultural (cross-cultural) interaction, one where you were coming into contact with a “new” or unfamiliar culture to what you are used to. What happened? What were your thoughts as is was happening? How did you feel? Share this with a partner.
  21. 21. Cultural Orientation “An inclination to think, feel or act in a way that is culturally determined or at least influenced by culture”
  22. 22. Cultural Orientations Direct – Indirect Individualistic – Collectivistic Stability – Change Universalist – Particularist Being - Doing
  23. 23. Intersection of Cultures Barbados/NYC meets Madison, WI
  24. 24. Putting it into Practice: Teresa’s Experience
  25. 25. Increasing awareness…. What was the most obvious cultural orientation you were able to draw out from Teresa’s example? What led you to this conclusion?
  26. 26. Convergence of Cultures Challenges – “Trying things On” Leveraging – Positive Intensions
  27. 27. So What? Why should we care about cross- cultural coaching in Extension?
  28. 28. Don’t go too far, Kshinté and Teresa go head to head after this break!!
  29. 29. And the Oscar goes to……
  30. 30. Situation: Teresa and Kshinté are both colleagues, in similar roles, in Extension. The two colleagues are planning for a workshop that they will co-facilitate at an upcoming conference. And…….ACTION!
  31. 31. Take 10 minutes:  In a group of three or four, discuss the following:  1. Which Cultural Orientations did you identify?  2. Benefits and challenges to both or all orientations you observed?  3. What should happen after this interaction? Why?  4. How would you suggest approaching the situation?
  32. 32. Full Circle  Take a few minutes to think of a personal example, preferably at work, in which you realize that differences in culture may be playing a role in creating challenges in a relationship. How has the information that you’ve learned today allowed you to think differently about this relationship; what if anything might you do to change things?
  33. 33. Closing and Reflections