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American International University-Bangladesh (AIUB)

Research Report
ON
To Identify the Relationship between the employees...
Acknowledgments

First, we would like to thank our course teacher MF HOSSAIN,Professor of American International
Universit...
TABLE OF CONTENTS
Page No.

Abstract

05

1. Introduction
1.1 Research Background

05

1.2 Statement of the problem

05

1...
List of graphs
Table
1. About satisfied with your salaries
2.Employees salary on time
3.Employee benefit
4.Increase employ...
Abstract: This paper seeks to investigate the role played by rewards in the process of motivating
employees. Employee sati...
1.3. Review of literature:
There is a need to create a work environment that encourages employees to give quality response...
work and the organization are, in large part, explained by the personal attributes of the
employees; that is, individuals ...
1.7 Hypothesis test:
As a masud textile it has some problem between the owner and employee.
Here I want to proof one hypot...
2. Research materials and method
This study
been conducted from two perspectives-one is identifying the employee and
owner...
3. Results and Discussions:
3.1 Results:
1. About satisfied with your salaries
8
7
6
5
4
3
2
1
0

In the above result I as...
3.
Strongly
disagree
0%

Employee benefit

Strongly agree
0%

Agree
13%
Nutral
20%
Disagree
67%

In the above result I ask...
5. Get bonus according to government rules.
10
9
8
7
6
5
4
3
2
1
0
Strongly agree

Agree

Nutral

Disagree

Strongly
disag...
7.

Downsizing in the company
Yes

No

33%

67%

In the above result the question is- Is downsizing a frequent matter in y...
9.

Getting Promotion
7
6
5
4
3
2
1
0
Perform based

Activity based

Seniority based

Relation based

In the above result ...
11.

Relationship about owner with
employees
10
8
6
4
2
0
Better

Good

Normal

No comments

In the above result I found t...
13.

Salary increase regarding the
company 's growth
Yes

No

No comments

13%

14%

73%

In the above result the question...
4. Conclusion:
4.1 Principal of Findings:
In the analysis we found out the following points:

The uncompromising attitude ...
4.3 Recommendation:
We recommend the following ways:
The employee should have the responsibility to complete their work an...
5. Reference section
5.1. Reference:
1. Naseem Afshan, Sheikh Sadia Ejaz ,Malik Khusro P. ,2011. Impact of Employee

Satis...
5.2. Appendixes:

Questioner Survey

Name: ……………………………………………… Age: ………………
Sex:

□Female

□ Male

1. Are you satisfied with...
10. Does your office provide training?
□Strongly agree □Agree □Neutral □Disagree □Strongly disagree
11. On what basis do y...
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Research report

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Research report

  1. 1. American International University-Bangladesh (AIUB) Research Report ON To Identify the Relationship between the employees and owner,A study of Masud Textile An Assigned Report Submitted to: Professor Dr. Md. Faruque Hossain Faculty of Master of Business Administration Submitted By: MD. Rejaul Karim Program: MBA ID- 11-95025-3 Submission Date: 24/07/2012 1|Page
  2. 2. Acknowledgments First, we would like to thank our course teacher MF HOSSAIN,Professor of American International University-Bangladesh for skillfully elucidating the inner working of the concept of textile industry. My gratitude also goes thank to the Momin Textile and Masud Textile to prepare this report. All the employees and labors of Momin and masud textile who are helped us to fulfill our venture. 2|Page
  3. 3. TABLE OF CONTENTS Page No. Abstract 05 1. Introduction 1.1 Research Background 05 1.2 Statement of the problem 05 1.3 Review of literature 06-07 1.4. Scope of research 07 1.5. Limitation of the research 07 1.6. Significance of the study 07 1.7 Hypothesis test: 08 1.8 Broad Objective: 08 1.9 Methodology of the Study 08 2.Research materials and method 09 3. Results and Discussions: 3.1 Results: 10-16 4. Conclusion: 4.1 Principal of Findings: 17 4.2 Conclusion: 17 4.3 Recommendation: 18 5. Reference section 5.1. Reference: 5.2. Appendixes: 19 20-21 3|Page
  4. 4. List of graphs Table 1. About satisfied with your salaries 2.Employees salary on time 3.Employee benefit 4.Increase employee benefit 5. Get bonus according to government rules. 6. Over time payment 7.Downsizing in the company 8.Providing training 9.Getting promotion 10.Creat problem regarding promotion 11.Relationship abbot the owner and employee 12.Growth rate of the company 13.Salary increase regarding the company’s growth Page number 10 10 11 11 12 12 13 13 14 14 15 15 16 4|Page
  5. 5. Abstract: This paper seeks to investigate the role played by rewards in the process of motivating employees. Employee satisfaction is considered weighty when it comes to define organizational success. The study is impact on employee motivation and relation between the owner and employees. The study also attempted to examine the relationship between rewards and employee motivation and the effects of biographical variables on work motivation. Descriptive statistics based on frequency tables and graphs were used in the study to provide information depend on variables. The results are analyzed in terms of descriptive statistics followed by inferential statistics on the variables. The study revealed multiple factors affecting employee work motivation and performance which have got their own unique approach. The data was collected through self administrated questionnaire which contains multiple choices questions and openended questions. A total of 15 questionnaires were distributed to respondents and a total of 15 employees completed the questionnaire. A quantitative methodology was used for the study and questionnaire method was used as the measuring instrument. The present study revealed that management can make use of different tactics strategies and policies to motivate employees and built the strong relationship with management. B. Main Body of the Report 1. Introduction: 1.1 Research Background: Masud Textiles have been established in the year 1986. These are the largest manufacturers of quality fabrics of the country. Products of these textiles are being exported to buyers worldwide since 1995. They also have a spinning project by the name of Masud Spinning Mills which is in operation since 2007. It has 24000 Ring Spindles and 768 Rotor Spindles. In this research I focus about relationship between owner and Employees. The Masud Textile has more than 1500 employees. But they have facing some problem and conflict of the owner. So, in this report we focus on the situation and implication of the owner and employees issues. 1.2 Statement of the problem: 1. What is the situation between owner and Employee relationship in Masud Textile? 5|Page
  6. 6. 1.3. Review of literature: There is a need to create a work environment that encourages employees to give quality response to customer needs. This is the key to pull service-profit chain of business. Satisfied employees generate customer satisfaction by excellence in performance that leads to organizational success thus resulting in improved financial success. So there is a direct connection between employee satisfaction and customer satisfaction. Employee satisfaction not only enhances the productivity, but also increases the quality of work. It is necessary for a company to perceive as to what employees feel, think, desire along with discovering how the workforce devotion and commitment can be increased. With amplifying employee devotion, business outcomes can be improved, productivity can be enhanced, commitment can get intensified and attrition rate can take a dip. (Naseem,et al,2011).1 A complementary relational framework based on employees’ concern for the welfare of the organization may help explain positive organizational behaviors beyond a reciprocation motive. This framework has been termed communal exchange and is characterized by the giving of benefits to meet the needs of the other party without expectation that these benefits will be reciprocated. Communal relationships have for the most part been studied in interpersonal relationships and the empirical work has generally been conducted under experimental conditions. (Coyle-Shapiro,2007.)2 All the organizations employed downward communications in one form or another, with about one-third making use of electronic media to increase the ease by which employees could respond to management or convey their own opinions to senior managers. Not surprisingly, this was more common in the service sector where white-collar workers (and particularly professionals) formed the bulk of staff. The use of employee attitude surveys were used in about half the organizations studied. Some of these operate at the sites we investigated as part of world-wide benchmarking exercises for the companies as a whole, with the results then being fed from corporate headquarters back down the management chain to staff on the shop floor or in the office. In these circumstances, it is unlikely that employees (or managers for that matter) feel any ownership of the results, other than as a benchmarking tool through which to secure improvements in performance.( A.Wilkinson, et al,2004.)3 One explanation for the relationship between organizational structure and employee reactions to their work can be called the attraction-selection framework. The explanation has two steps. First, it is proposed that organizations with certain structural properties or conditions attract and/or select employees with particular personal and background attributes. It is not necessary to specify what these personal attributes are for different organizations only those different types of employees are at- structural properties. For example, individuals attracted to large, centralized organizations might have different demographic characteristics than those attracted to small and decentralized organizations. Or, the large organizations may select and hire, fortuitously or by policy, employees with different personal attributes than those typically hired by the small organizations. Second, the attraction-selection framework posits that employee reactions to the 6|Page
  7. 7. work and the organization are, in large part, explained by the personal attributes of the employees; that is, individuals with different personal and background attributes have different work attitudes and behaviors. For example, males with a high school education might well react to organizational experiences quite differently than college educated females. The attractionselection framework, then, specifies that properties of organizational structure are related to employee reactions indirectly, through the attributes of the employees. Or, alternatively stated, the personal attributes of individuals are viewed in this framework as mediating the relationship between organizational structure and employee reactions. (Oldham & Hackman, 1981.)4 1.4. Scope of research: We focus on Masud Textile. Its corporate office is situated at Mohakhali, Dhaka and its factory lies at Chowala in Narsingdi. The labors extended whole hearted co-operation towards us. We got a comprehensive idea regarding the relationship between the owner and employee. 1.5 Limitations of the research: My study has focused on the relationship between the owner and employee. I’ve tried to find employees’ and owner attitude of one each other. The major limitation of my research may be:      Cost limit Unavailability of data Time limitation Inaccurate data Lack of data analysis 1.6 Significant of the study: In this report I have identified the owner and employee relationship. Because it On the A) B) C) D) E) F) Productivity Favorable environment for work. Company growth Achieve the organizational goal negotiate for the standard wage benefits with the management Help the management effectively 7|Page
  8. 8. 1.7 Hypothesis test: As a masud textile it has some problem between the owner and employee. Here I want to proof one hypothesis, Is there any impact on the organization of relationship between the owner and employees. 1.8 Broad Objective: ● To Identify the Relationship between the employees and owner, A study of Masud Textile Specific Objectives: To find out the problems regarding the standard wage rate for employees of Masud Textile. To enquire regarding benefits of employees. To know problems regarding layoff of this organization. To gather information about the job security of the workers in this organization. To know problems regarding overtime duty and payment of this organization. To identify conflicts between employees and management. To gather the information regarding the satisfaction and dissatisfaction of workers bonus of Masud Textile. To enquire about the basis of downsizing and if it is wrong what steps they take in the mill. 1.9 Methodology of the Study Primary Sources of Data: Face to face conversation with the employees and labors. Questionnaire survey. Secondary Sources of Data: Articles, Newspaper, Magazine, Web surfing etc. 8|Page
  9. 9. 2. Research materials and method This study been conducted from two perspectives-one is identifying the employee and owner relationship and another is impact on the organization. From the view point of function, this study a descriptive as well as exploratory research because here have discussed the functions of the employees and owner and their relationship. From the view point of data nature it qualitative research. And from the view point of research , it a field research and expert survey because the data used in this research been gathered from in-depth interviews conducted on the internal employees of different divisions, and external candidates selected by non-probability sampling. A sample of few people will been used for the survey. The internal employees have been surveyed for getting their opinion regarding their salary bonus and other benefits. Given the nature of the study, it required to collect the data both from the secondary and primary sources. Primary data been collected from divisional and newly joined employees. The questionnaires contain multiple choice questions. In-depth interviews have been conducted with the HR employees. Participation and personal acquaintance with the people of interest help to gather the required information. That is based on questionnaire it a survey through structured questionnaire and based on communication it a survey through human interactive media or personal interview. In this study, secondary data been collected from information on web, brochures & journals, and Books. 9|Page
  10. 10. 3. Results and Discussions: 3.1 Results: 1. About satisfied with your salaries 8 7 6 5 4 3 2 1 0 In the above result I asked about the satisfaction with their salary. 33% Employees are agree 54% employees are disagree and 13% employees are Neutral about the satisfied with their salaries.So we see that most of the employees are dissatisfaction for their basic salary. 2.Employees salary on time 12 10 8 6 4 2 0 Yes No In the above result I asked the employees that is they found salary on time or not? 26% Employees are said no, 74% employees are said yes about their salaries. 10 | P a g e
  11. 11. 3. Strongly disagree 0% Employee benefit Strongly agree 0% Agree 13% Nutral 20% Disagree 67% In the above result I asked the employees about they get other benefits or not. 64% Employees are disagree 13% employees are agree and 20% employees are Neutral about their other benefit. So we see that most of the employees are dissatisfaction for their other benefit. 4. Increase the employee benefit Yes 21% No 79% In the above result the question is those benefit will increase or not.employees. 79% Employees are said no & 21% employees are agree about increase the benefit.So we see that most of the employees are disatifaction for their benefit issues. 11 | P a g e
  12. 12. 5. Get bonus according to government rules. 10 9 8 7 6 5 4 3 2 1 0 Strongly agree Agree Nutral Disagree Strongly disagree In the above result the question is-are they get bonus according to government rules. 7% Employees are strongly agree, 33% employees are agree & 60% Employees are disagree, about get bonus according to government rules. 6. Over time payment As per salary range 1.5 times of the salary Dobule of the salary 0% 7% 93% In the above result the question is- What are the overtime payments per hour?93% employees are said the get overtime accoreding to the salary range & 7% employees are said they found overtime 1.5 times of the salary. 12 | P a g e
  13. 13. 7. Downsizing in the company Yes No 33% 67% In the above result the question is- Is downsizing a frequent matter in your factory?67% employees are said yes & 33% employees are said no.So, we say in this company are frequently downsizing. 8. Provide Training 10 9 8 7 6 5 4 3 2 1 0 Strongly agree Agree Nutral Disagree Strongly disagree In the above result the question is- Does your office provide training?. 7% Employees are strongly agree, 33% employees are agree & 60% Employees are disagree, provide training under the company. 13 | P a g e
  14. 14. 9. Getting Promotion 7 6 5 4 3 2 1 0 Perform based Activity based Seniority based Relation based In the above result the question is- On what basis do you get promotion?20% said are getting promotion is perfromence based,14% said activity based,40% said seniority based & 26% said relation based. 10. Creat problem regarding promotion No 33% Yes 67% In the above result the question is- Does the management create any problem regarding promotion? 67% employees are said yes & 33% employees are said no.So, we say the management are creating problem regarding promotion. 14 | P a g e
  15. 15. 11. Relationship about owner with employees 10 8 6 4 2 0 Better Good Normal No comments In the above result I found that the relationship of the owner the 7% employees are said better ,13% said good,20% said normal & 60% employees does not give any answer. So, I think the relation between the employees and owner are not good. 12. Growth rate of the company Normal 20% Better 27% Good 53% In the above result the question is- The growth rate of the company each year is good or not?27% employees are said good,53% employees are said good & 27% employees are said normal. So, I say the employees growth rate are good. 15 | P a g e
  16. 16. 13. Salary increase regarding the company 's growth Yes No No comments 13% 14% 73% In the above result the question is- Does your salary increase with your company growth? About 73% employees are said no, 15% said yes & 13% are does not say anything. So, think the salary does not increase regarding the company’s growth. 16 | P a g e
  17. 17. 4. Conclusion: 4.1 Principal of Findings: In the analysis we found out the following points: The uncompromising attitude of employers and the absence of a large working class are considered as big problems of t his company. Socio-economic weaknesses are also great barriers for commencing effective relationship. The company growth rate is increasing every year but the employees benefit are no so good in every year. There have some cultural & economical barriers between the employees and owner. Lack of communication between management and employees another problem is created in the company. Employees are not getting enough money for overtime that is why they are not motivated for better work. Low pay scale is created another problem between management and employees. In this company the authorities frequently downsizing their employees. Because of this reason employee are always threatened and they cannot work properly. Organization does not provide bonus according to Government rules. Employees are not getting regular leave; if they leave without permission then they do not get that day wage. Labors do not get enough refreshment time, health and safety allowances, transportation etc. 4.2 Conclusion: This research I find out the employee satisfaction which results in organizational success. The findings of this research suggested that impact of employee satisfaction on the success of organization. Moreover, the impact of the relationship between the owner and employees. In the research result we see most of the employees are dissatisfied about their salary, bonus & other benefit. The owner as well as the management must be focus on those issues. Because the employee satisfaction means the organizational success. So, they must be focus on it. The problems of the employee should be investigated into and the Government should take proper steps to mitigate their sufferings. 17 | P a g e
  18. 18. 4.3 Recommendation: We recommend the following ways: The employee should have the responsibility to complete their work and contribute to keep the growth of the company. The company must look after their employee and employee problem and try to solve it. The company also must look after their benefits and their companies’ benefits. No communication gap between the employee and the management so that they can discuss their problems among themselves. To motivate employee should give them extra facilities and pay them for their overtime. Their salary must be raised to motivate them in their work. Employee must not work in pressure and when they are recruited they must sign a bond where it will be told that neither the labor can leave their job nor the company can downsize them before a certain period of time but if the labors do anything against the companies’ law the companies can take help of police. Organization should provide regular leave to motivate them. Full time Doctor should engage to look after the health and Medicare of the workers. Organization must be provided with health and safety allowance & transportation. 18 | P a g e
  19. 19. 5. Reference section 5.1. Reference: 1. Naseem Afshan, Sheikh Sadia Ejaz ,Malik Khusro P. ,2011. Impact of Employee Satisfaction on Success of Organization: Relation between Customer Experience and Employee Satisfaction. International journal of multidisciplinary sciences and engineering, Vol. 2, Page NO. 5. 2. Coyle-Shapiro, J. A-M. Shore, L. 2007 The employee-organization relationship: Where do we go from here? Human Resource Management Review,Vol. 17 Page No. 166-179. 3. A. Wilkinson, T. Dundon, M. Marchington, P. Ackers, 2004, ‘The changing patterns of employee voice: case studies from the UK and Republic of Ireland’, Journal of Industrial Relations, Vol 46 (3), page no. 298‐323. 4. Oldham, Greg R. Hackman, J. Richard, 1981. Relationships Between Organizational Structure and Employee Reactions: Comparing Alternative Frameworks. Administrative Science Quarterly, Vol. 26, No. 1 (Mar., 1981), pp. 66-83 Published by: Johnson Graduate School of Management, Cornell University. 19 | P a g e
  20. 20. 5.2. Appendixes: Questioner Survey Name: ……………………………………………… Age: ……………… Sex: □Female □ Male 1. Are you satisfied with your salaries? □Strongly agree □Agree □Neutral □Disagree □Strongly disagree 2. Do you get salary on time? Yes No 3. What are the periods to increase salary? 4. What facilities do you get besides the salary? 5. Are you satisfied with the benefit? □Strongly agree □Agree □Neutral □Disagree □Strongly disagree 6. Do you think the benefit should be increased? Yes No 7. Do you get bonus according to government rules? Yes No 8. What are the overtime payments per hour? □As per salary range □1.5 times of salary □Double of the salary 9. Is downsizing a frequent matter in your factory? Yes No 20 | P a g e
  21. 21. 10. Does your office provide training? □Strongly agree □Agree □Neutral □Disagree □Strongly disagree 11. On what basis do you get promotion? a)Perform based b)activity based c)Seniority based d)Relationship Based 12. Does the management create any problem regarding promotion? Yes No 13. The relationship about owner with youa) better b)good c)normal 14. Are you satisfied about your owner activities? Yes No 15. The growth rate of the company each yeara) better b)good c)normal 16. Does your salary increase with your company growth? Yes No 21 | P a g e

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