Values: Finding your Meta-Strategy

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Slides used for a class taught at Stanford for the Decision Education Foundation

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Values: Finding your Meta-Strategy

  1. 1. Values Somik Raha Jul 29, 2014
  2. 2. Values as measures: Value functions, utility functions Value-focused thinking: Distinguishing between means and ends Values as norms: Cultural norms that are upheld in society and organizations ! Something else? When you hear the term values, what are you hearing?
  3. 3. There is a fourth kind of listening
  4. 4. Values as “meta-strategy”
  5. 5. What can brushing our teeth teach us about values? Systemic Value: Count of # times we’ve brushed Practical Value: Dental Hygiene Intrinsic Value: Personal well-being
  6. 6. Let’s try it. Can you come up with anything you’ve counted that you think represents what you were really after? What can be counted does not really count. ! What counts cannot really be counted.
  7. 7. The great poets of the world speak of this The one who confuses the label water for water is naïve indeed. Repeating “water, water,” such a one is destined to die of thirst. Sufi poet, Zaheen Shah Taji Note: He is criticizing the conflation of the label with the experience, not the use of labels themselves
  8. 8. The great poets of the world speak of this Repeating “fire, fire” produces not a scratch on the lip ! An ember on your lip will immediately burn it. Sufi poet, Zaheen Shah Taji Note: He is criticizing the conflation of the label with the experience, not the use of labels themselves
  9. 9. Intrinsic values are about finding your deepest values, and there are signs to recognize them Shake Emotional Silence The small truth has words that are clear. The great truth has great silence. ..Rabindranath Tagore
  10. 10. Intrinsic values have a quality of uniqueness Test: Are most people likely to say “me too” for your intrinsic value? If yes, we need to keep looking. ! The focus here is on those values that stir you in an odd and unique way
  11. 11. What’s your music? Under the sky studded with the sun and myriad stars, In a universe throbbing with life, I've received my little space. In sheer wonder, music springs from the depths of my soul. ! …Rabindranath Tagore
  12. 12. We got stuck while doing a traditional DA consulting workshop Our remit: Help us double our revenues from $500M to $1B
  13. 13. Three slides that went to the board Meta-strategy (purpose)
  14. 14. M&A Strategy Check opportunity for fit with packaging “traits” Only if there is fit, let’s look at the numbers Quote from hard-nosed M&A expert: “I have never seen a soft tool work this well”
  15. 15. Observation • Human mind shuts down when faced with numbers e.g. goals like double market share, revenues, etc. • Creativity springs forth with inspiration e.g. Indian branch story, going from $2M to $30M
  16. 16. Value Mapping Finding your meta-strategy
  17. 17. Values of SmartOrg Having fun making organizations Smarter People co- creating Magic Prudential Intrinsic Systemic Making a Difference that Matters Amazing Capabilities Awesome Software: That inspires, enables and empowers Professional Experience: Practical knowledgeable staff who can do and coach Thought Leadership: Show the way to solve real problems Improve: Build Customer’s Capability Service: Proactively and responsively serve the real need Excellence: High quality practical rigor Great Relationships: Among ourselves, with vendors, with clients Whole Person: SmartOrg is where personal passion meets the productive world Situational Leadership: Follow & lead, with responsibility and accountability VALUES as NORMS e.g. SmartOrg Complete Integrity: Honesty, openness, trust and trustworthiness. Ongoing Learning: Ongoing Personal, Professional and Team Development Impact: Empowering customers to achieve their most important objectives Financial Stewardship: Sustain the business and the people in it Prosperity Performance: Accomplishing what we set out to do Enjoyment: Work enlivens
  18. 18. Mapping your values (as meta-strategy) ? ? ? YOU Head Heart Habit Finance- Business Partnership Restoring Dignity to Economic Evalautions Agile Decision Support Systems Head Heart Habit The professional field you count yourself in You show up and this shows up A goal that is deeply inspiring and an end-in- itself for you
  19. 19. Find your purpose (meta-strategy) is an act of deep listening Things that have worked for me ! ! You can be a friend to someone Look for silence, emotion, shuddering ! Test the values – if any one is missing, is something big missing? ! Look for uniqueness, not universality
  20. 20. The professional field you count yourself in ! Intellectual Energy Let’s try it ? ? ? YOU Head Heart Habit You show up and this shows up ! Unstoppable Energy A goal that is deeply inspiring and an end-in- itself for you ! Emotional Energy
  21. 21. Couple’s Meta-Strategy Hospitality Welcoming Spaces Celebration Head Heart Habit John M&A —> ? Healing Detachment Head Heart Habit Mary Before: Mary wondered about helping John in his hotel business. After: Mary is working on a transition to becoming a therapist
  22. 22. CEO’s Meta-Strategy Energy Efficiency Ecosystem Solutions Visionary Change Head Heart Habit Doug/ Retrofit Company
  23. 23. Shin-gi-tai Thanks to Kentaro Nakamichi
  24. 24. In Summary • Values as Meta-Strategy is upstream of all practical considerations • This is about the mountain you want to climb (distinct from how you want to walk on the road) • The highest given in a decision
 
 e.g. We commit to strategic fit 
 (safe, natural, etc.) • All DA value calculations are
 Systemic values Given Current Future
  25. 25. Systematizing to get to the value is essential, but it is not the value Systems drive action. (police story) Public Safety Education Dignity of Client Head Heart Habit SUDPS Somik’s lens on SUDPS SYSTEM: Hire highly educated people who resonate with “dignity of client”
  26. 26. Systematizing to get to the value is essential, but it is not the value Systems drive action. (police story) Criteria for fit is one example of a system. It can get us to realize the values, but is not equal to the value. Making multi-attribute models to trade-off these intrinsic values kind of misses the point (oil and gas story) Analysis is good when we are confused (Amazon story) Affects how we view decision quality
  27. 27. Head and Heart in Decision Quality
  28. 28. Decision Quality is largely head-focused in its articulation Head Frame Appropriate Alternatives Feasible Information Relevant, Material Preferences Trade-offs, Metrics Logic Clear Commitment to Action! High-quality commitments
  29. 29. Decision Quality is largely head-focused in its articulation Head Heart Frame Appropriate Meaningful Alternatives Feasible Inspiring Information Relevant, Material Decisive Preferences Trade-offs, Metrics Noble Purpose Integration Clear Narrative Commitment to Action! High-quality commitments Leadership, Followership, Laddership
  30. 30. Meta-strategy perspective on Heart Pkg Story Pkg Story Oil & Gas Head Heart Frame Appropriate Meaningful Alternatives Feasible Inspiring Information Relevant, Material Decisive Preferences Trade-offs, Metrics Noble Purpose Integration Clear Narrative Commitment to Action! High-quality commitments Leadership, Followership, Laddership
  31. 31. helps individuals, families, and communities struggling with alcohol abuse, substance abuse, and drug addiction transform their lives Capital investment projects had been carefully selected to improve facilities. This caused a backlash, with employees asking why funds weren’t used to give pay raises. e.g. redesign spaces to be welcoming, comfortable chairs for clients to feel at home. It takes a lot for people in that position to trust and reach out for help. When the decision was explained in the context of their core value of bringing respect and dignity to the lives of those who have suffered from substance abuse and addiction problems, employees understood and supported it. Decision Analysts: Never a time when we didn’t need a narrative
  32. 32. Meta-strategy perspective on Heart Pkg Story Pkg Story Oil & Gas Hazelden Head Heart Frame Appropriate Meaningful Alternatives Feasible Inspiring Information Relevant, Material Decisive Preferences Trade-offs, Metrics Noble Purpose Integration Clear Narrative Commitment to Action! High-quality commitments Leadership, Followership, Laddership
  33. 33. Guardian of Apple’s core value of beautiful design “Insanely Great Products”Steve Jobs Think Different Insanely Great Products Zen Minimalism Head Heart Habit
  34. 34. Followership
  35. 35. Mahatma Gandhi Satyagraha Upliftment of all Ahimsa Head Heart Habit Sarvodaya Daan Upliftment of all Love Head Heart Habit Sarvodaya Vinoba Bhave Bhoodan
  36. 36. Leader. Follower. Ladder. Leaders are best when people barely know they exist. When their work is done, their aim fulfilled, people say, “we did it ourselves” .. Lao Tzu in Tao Te Ching In business, ladders have been called “Level 5 leaders” (Jim Collins)
  37. 37. Reflections. Stories. What does laddership mean to you?

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