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Moving to a read-write government


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presented at FutureGov Hong Kong in March 2010 - an examination of opportunities for citizen engagement and Gov 2.0 and review of examples from the Department of Justice and Victorian Government

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Moving to a read-write government

  1. 1. Moving to a read-write government opportunities for citizen engagement and Gov 2.0 Patrick McCormick Manager Digital Engagement Department of Justice Victoria Unless indicated otherwise, content in this March 9, 2010 presentation is licensed: FutureGov Forum Hong Kong
  2. 2. what I’d like to cover today… some thinking 1. it’s the Internet, stupid 2. the emerging potential of Gov 2.0 some doing 3. innovation in the Victorian Public Service 4. tinkering with the tools of Justice 2.0
  3. 3. but first… don’t believe the hype?
  4. 4. 1. it’s the Internet, stupid
  5. 5. what do we mean when we say Gov 2.0? using the power of the Internet to • deepen democratic processes through scaled conversations • develop evidence based policy through robust consultation • tailor services to more closely align to citizen needs • open, transparent, responsive government processes to enable co-production including service delivery and policy development • from read-only to read-write
  6. 6. what are ingredients of Gov 2.0? 3 types of expectations - Charlie Leadbeater • I need – essential government services citizens rely upon • I want – discretionary services responding to ‘market’ • I can – the capacity to self select, participate, co-produce why now? • Internet 1.0 – low or no cost production and distribution • netizens 1.0 – surplus computing and doing capacity • web 2.0 - new tools, new behaviours, new expectations
  7. 7. but how did we get here? the architecture of the Internet • a collection of public agreements and standards • vast repository of data, information, knowledge • disproving the Babel objection - Yochai Benkler • ‘stupid network’ with intelligence at the edge - David Isenberg ‘the cathedral and the bazaar’ – Eric Raymond
  8. 8. it’s the Internet, stupid compact yet immense, a ‘small world’ power law distribution • 10x growth adds ‘one hop’ mostly below and above mean • growth is organic and ad hoc • few with many links • many with few links In Search of Jefferson’s Moose - David G. Post power law distribution mostly below and above the mean •few with many links •many with few links
  9. 9. 2. the emerging potential of Government 2.0
  10. 10. meanwhile back in the public sector the evolving architecture of government read-only • 20th century administrative bureaucracy rigid, prescriptive, hierarchical • new public management - performance • triple bottom line - shareholders and stakeholders • read-write co-productive, shared enterprise read-write agile, principled, collaborative
  11. 11. increasing global interest in Gov 2.0 • Obama open government memo and whole of government directive • UK Power of Information Taskforce report and new role • Australia Gov 2.0 Taskforce report • APSC online engagement guidelines • Victoria Government response to Parliamentary Inquiry into Improving Access to PSI • VPS innovation action plan
  12. 12. so what are the experts telling us? • flipping default switch on sharing public sector information (PSI) • tap into wisdom of crowds - numbers, diversity trump expertise • adhere to architecture of Internet – UK PoIT • go to where people are online - act authentically to establish trust “…data in some software from the 90s is already inaccessible” – Larry Lessig “…with enough eyes all bugs are shallow” – Eric Raymond ?
  13. 13. a very different SOE for government • see for yourself nature of Internet - Yochai Benkler • 1% rule (1:10:89) of co-production • self-selection and meritocracy • ‘mechanism of challenge’ • reputational authority and social capital • Internet anthropology – trolls: do not feed the serial complainers – sock puppets: inauthentic representation – social norms: threads, double posting, spam
  14. 14. the emerging potential of Gov 2.0 a new approach • share (not cede) power, when and where appropriate • maintain authority in old and new models • government as a platform, providing a citizen SDK key components • culture of experimentation and collaboration • open access to public sector data and information • leadership and opportunities for co-production • authenticity, uncertainty and contestability
  15. 15. 3. innovation in the Victorian Public Service
  16. 16. action oriented leadership to foster culture of innovation across Victorian Government signed by every Department Head 11 initiatives across 4 areas: 1. Creating connections between people, ideas and opportunities 2. Building innovation capability 3. Stimulating innovation and rewarding good practice 4. Sharing information and data
  17. 17. VPS Hub open for cross boundary collaboration • Innovation Zone staff lodge problems and seek solutions across VPS • Innovation Toolbox collection of resources and best practice guides • Innovation Challenge new ideas to address public policy challenges • Micro Challenge save $1M through easy to implement small projects
  18. 18. sharing PSI externally to engage public, spark innovation and enable co-production
  19. 19. asking the crowd and rewarding value creation with incentives and recognition
  20. 20. 4. tinkering with the tools of Justice 2.0
  21. 21. supporting a culture of collaboration internally • Justice portfolio employs over 21,000 staff • police and prosecution, courts, prison and corrections services, tribunals and agencies protecting citizen rights, emergency services, racing and gaming policy and legal advice to government • about 90,000 volunteers across Country Fire Authority, Lifesaving Victoria, Victoria State Emergency Service and Office of the Public Advocate
  22. 22. using social media externally to support existing role in community and establish trusted, authentic presence within new channels
  23. 23. sharing information to reduce costs, build trust and confirm public safety objectives
  24. 24. using social media to target alcohol fueled violence by encouraging user input and content creation
  25. 25. seeking citizen support for emergency volunteers Vital. Valued. Victorians.
  26. 26. going where people are online and tapping into the (social) network effect… 9,300 fans x average 150 friends = 1,209,000 people
  27. 27. because people want to help and can play a role that government is well placed to facilitate
  28. 28. going where people are also means being mobile and providing tools that enable citizens to help themselves and their neighbors
  29. 29. sharing emergency information in timely, convenient format extends frontline response to community
  30. 30. geospatial data combined with location aware smart phones deliver powerful tools to the hands of citizens
  31. 31. Moving to a read-write government in summary… some thinking 1. a read-write world brought to you by the Internet 2. approaches to Gov 2.0 are coming into focus some doing 3. VPS innovation building Gov 2.0 from inside out 4. practical needs shape Justice 2.0 initiatives
  32. 32. Patrick McCormick Thanks! +61 4 3293 6733 twitter: @solutist
  33. 33. re-using this presentation? the fine print… • Parts of this presentation not under copyright or licensed to others (as indicated) have been made available under the Creative Commons Licence 2.5 • Put simply, this means: – you are free to share, copy and distribute this work – you can remix and adapt this work • Under the following conditions – you must attribute the work to the author: Patrick McCormick ( or – you must share alike – so if you alter or build upon this work you have to keep these same conditions • Unless stated otherwise, the information in this presentation is the personal view of the author and does not represent official policy or position of his employer