5. 5
Purpose
Conduct high-level gap analysis on customer’s strategic
organization and operational capabilities. This assessment is
focused on the virtualization and cloud layers
Review gaps in VMware vCloud® best practice guidelines
Build recommendations for remediation
Refine and prioritize recommendations to support transition to
cloud computing
6. 6
Scope
Review against VMware best practice guidelines
• Customer’s cloud strategy and vision for IT as a Service
• Customer’s organizational structure supporting the virtualization and cloud
layer
• IT business and consumer control, service control, operations control, and
infrastructure control
• Overall IT processes
• IT management and governance tools
Deliver organizational and operational workshops
• Data gathering
• Operational recommendation prioritization
Deliver prioritized remediation recommendations
8. 8
Roles
VMware
• Engagement management – <name>
• Operations consultant – <name>
• Operations SME – <name>
Customer
• Executive responsible for cloud computing strategy
• Project manager
• IT service, operations, and infrastructure control managers
• Enterprise architect
• VMware vSphere® architect
• Technical staff as required
9. 9
VMware Management Plan
Engagement management
• Responsible for overall customer relationship and project management of
VMware tasks and deliverables, as specified in the SOW
• Manages coordination with customer project manager
• Tracks VMware progress and deliverables
• Provides escalation triage
• Obtains project sign-off
10. 10
Other VMware Responsibilities
Operations consultants or operations SMEs
• Lead discovery workshops
• Strategy
• Organization
• IT business and consumer control
• Service control
• Operations control
• Infrastructure control
• Conduct gap analysis and create remediation recommendations
• Lead forward-planning workshops
• Refine and prioritize recommendations to support transition to vCloud
14. 14
Planning and Pre-Engagement Preparation and Kickoff
Validate completion
• Confirm that all required discovery workshops are scheduled in accordance
with the pre-discovery workshop and schedule guide
• Confirm workshop participation
• Confirm agreement on Work Breakdown Structure (WBS) activities
15. 15
Discovery Workshops and Analysis
High-level information about customer’s current state of readiness
for deploying and operating a vCloud environment
Use multiple discovery workshops to collect and analyze data
16. 16
Discovery Workshop Objectives
Focus on high-level understanding
• Strategy for using vCloud environment as a basis for IT as a Service
• IT organizational structure in the current virtualization or cloud environment
• How the virtualization or cloud environment is governed
• How consumer experience is enhanced
• How services offered in the current virtualization or cloud environment are
managed
• How the organization manages the virtualization or cloud environment
operationally to support the services
• How the infrastructure that supports the virtualization or cloud environment is
managed
• Virtualization, or cloud infrastructure architectures with a focus on the areas
most important to deploying a vCloud environment
17. 17
Analysis Objectives
Identify gaps between the current state and VMware best practice
guidelines for vCloud
Develop recommendations for closing the gaps
18. 18
Planning Workshops
VMware works with the customer’s team to prioritize and present
the recommendations developed in discovery workshops and
analysis
• Prioritize recommendations
• Develop and deliver a presentation
• Deliver to the customer’s executive sponsor and project stakeholders
19. 19
Project Conclusion
Deliverables
• Final version of the VMware Operational Readiness for Cloud Computing
Service Discovery Workbook
• Final version of the VMware Operational Readiness for Cloud Computing
Service Recommendations presentation
• Final version of the VMware Operational Readiness for Cloud Computing
Service Assessment Report
• Project conclusion presentation to the customer’s project sponsor and
designated customer stakeholders
21. 21
VMware Cloud IT Service Management Framework
End User Computing
Service Portfolio
Management
Provisioning Management
Service Level Management Service Showback and
Metering
Service Development
Management
Service Control
Operations Control
Infrastructure Control
IT Business and Consumer Control
Consumer Management
and Reporting
Accounting and Billing
Risk Mgmt Demand Management
BusinessAlignmentITEfficiency
IT Financial Management
IT Vendor Management
Configuration and
Compliance Management
ITBM
DemandSupply
Infrastructure Architecture
Services
Infrastructure Engineering
Services
Availability and Continuity
Management
Integration and Automation Management
Consumer Self-Service
Catalog Management
Access and Security
Management
Change Management
Capacity Management
Performance Management
Analytics, Trending, and
Metrics
Monitoring, Event, Incident,
and Problem Management
IT Risk Management
Release Management
Infrastructure Deployment
Services
IT Strategy and Policy Dev.
Service Desk
Service Catalog
Management
(vSphere 5 Image Builder and Auto Deploy)
Provisioning Management
IT Governance
Consumer
Management
Service Design and
Development
Service Governance and Lifecycle Management
Proactive Operations Management
26. 28
Service Portfolio Management Effort Impact
Develop & align service offerings strategy to technology and business roadmaps
Guideline Mandatory
Assessed
Level Status
Establish, document, and adopt Service Portfolio Management process for virtualization/cloud computing-
based service offerings No
Service Portfolio function implemented with service offering strategy alignment to technology services to
overall IT cloud computing strategy No 2
Service Owners identified No
Establish chargeback and metering, security, and operational considerations as part of the service definition No
Business demand management impacts the prioritization of the service portfolio No
Define and deploy an integrated tool for Service Portfolio Management No
Establish, report, and review KPIs for Service Portfolio Management process No
Establish and document virtualization/cloud computing Service Portfolio roles and responsibilities with
assignments as part of the COE No
Sample Workbook
33. 39
Out-of-Scope Items for Project
Designing or implementing any VMware Operational Readiness for
Cloud Computing Service recommendations
Defining a new organization structure for the customer
Creation and updates of IT process area documentation or
operation manuals
Creation and updates to IT process metrics and KPIs
Development of <Customer> service offerings
Planning deployment of <Customer>’s VMware cloud or supporting
vSphere environments
Assessment of any VMware Operational Readiness for Cloud
Computing Service topic areas across more than one datacenter
Assessment of any VMware Operational Readiness for Cloud
Computing Service topic areas across more than one IT
organization
34. 40
Out-of-Scope Items for Project (cont.)
Architecting, designing, installing, or configuring a vSphere
environment
Architecting, designing, installing, or configuring a VMware cloud
environment
Configuring, tuning, or troubleshooting of customer server,
storage, or network environments resulting from any VMware
Operational Readiness for Cloud Computing Service
recommendations
Making specific recommendations regarding hardware, storage, or
networking products or vendors
Hardware procurement, installation, configuration, testing,
validation, or management of a vCloud environment
Designing or building a production vCloud environment
35. 41
Key Customer Responsibilities
Provide timely access to required documentation and available IT
process management tools
Management and leadership team to actively participate and
provide direction, issue resolution, and help mitigating delivery
risks during engagement execution
Project manager and the VMware engagement manager mutually
agree in writing to the formal project plan governing this project
Project manager is responsible for identifying the appropriate
participants in, as well as the timely scheduling of, discovery and
planning workshops
36. 42
Key Customer Responsibilities (cont.)
Staff to actively participate in this engagement, and individuals
with relevant domain, business, operations, or technical expertise
to be available as required
Access to facilities, computer systems, plans, process and policy
documents, and organizational structure information as required
for VMware team
Provide a suitable environment for discovery and planning
workshops, including overhead projector and conference facilities
Customer is responsible for, and assumes any risk associated
with, problems resulting from the content, completeness, accuracy,
and consistency of any supplied data, materials, and information
38. 44
Next Steps
Review and agree to project management plan and WBS
Finalize workshop participants and workshop schedules
Begin conducting discovery workshops
Provide documentation for team review
• Strategy, organizational, process, and architectural documentation
• Management tools strategy and lists
• Completed pre-discovery workshop and schedule guide
• Contact list
40. 46
VMware Operational Readiness for
Cloud Computing Service
VMware, Inc.
3401 Hillview Ave
Palo Alto, CA 94304
Tel: 1-877-486-9273 or 650-427-5000
Fax: 650-427-5001
Editor's Notes
This slide further delineates each layer by the specific processes/functional areas contained in each. The processes/functional areas VMware defines as necessary for effectively and efficiently operating a VMware cloud environment go beyond those described by traditional ITIL to include orchestration and integration, as well as a set of underlying vSphere/VMware cloud infrastructure services.
This slide further delineates each layer by the specific processes/functional areas contained in each. The processes/functional areas VMware defines as necessary for effectively and efficiently operating a VMware cloud environment go beyond those described by traditional ITIL to include orchestration and integration, as well as a set of underlying vSphere/VMware cloud infrastructure services.
This slide further delineates each layer by the specific processes/functional areas contained in each. The processes/functional areas VMware defines as necessary for effectively and efficiently operating a VMware cloud environment go beyond those described by traditional ITIL to include orchestration and integration, as well as a set of underlying vSphere/VMware cloud infrastructure services.