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V mware operational readiness for cloud computing service

V mware operational readiness for cloud computing service

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V mware operational readiness for cloud computing service

  1. 1. © 2013 VMware Inc. All rights reserved VMware Operational Readiness for Cloud Computing Service Kickoff
  2. 2. 2 Download  Student Guide & Internal & Confidential Update Daly - https://goo.gl/VVmVZ0 -- Release Notes http://ouo.io/BWTCno 00 Document Map http://ouo.io/NIZVq 01 Delivery Reference Guide http://ouo.io/y6yXB 02 Pre-Engagement Checklist http://ouo.io/zXIPg 03 Consultant Guide http://ouo.io/GoUlA A01 Work Breakdown Structure http://ouo.io/YhaJ86 A02 Kickoff http://ouo.io/dJPzG A03 Pre-Discovery Workshop and Schedule Guide http://ouo.io/vTQ2R A04 Discovery Workbook http://ouo.io/dteQPJ A05 Planning Workshop http://ouo.io/bVXtvz A06 Recommendations http://ouo.io/awNkwH A07 Conclusion http://ouo.io/NJ8jwf A08 Assessment Report http://ouo.io/MPkCq
  3. 3. 3 Agenda  Overview  Delivery Team  Project Phases, Activities, and Timeline  Framework  Deliverables  Engagement Expectations  Next Steps
  4. 4. 4 Overview
  5. 5. 5 Purpose  Conduct high-level gap analysis on customer’s strategic organization and operational capabilities. This assessment is focused on the virtualization and cloud layers  Review gaps in VMware vCloud® best practice guidelines  Build recommendations for remediation  Refine and prioritize recommendations to support transition to cloud computing
  6. 6. 6 Scope  Review against VMware best practice guidelines • Customer’s cloud strategy and vision for IT as a Service • Customer’s organizational structure supporting the virtualization and cloud layer • IT business and consumer control, service control, operations control, and infrastructure control • Overall IT processes • IT management and governance tools  Deliver organizational and operational workshops • Data gathering • Operational recommendation prioritization  Deliver prioritized remediation recommendations
  7. 7. 7 Delivery Team
  8. 8. 8 Roles  VMware • Engagement management – <name> • Operations consultant – <name> • Operations SME – <name>  Customer • Executive responsible for cloud computing strategy • Project manager • IT service, operations, and infrastructure control managers • Enterprise architect • VMware vSphere® architect • Technical staff as required
  9. 9. 9 VMware Management Plan  Engagement management • Responsible for overall customer relationship and project management of VMware tasks and deliverables, as specified in the SOW • Manages coordination with customer project manager • Tracks VMware progress and deliverables • Provides escalation triage • Obtains project sign-off
  10. 10. 10 Other VMware Responsibilities  Operations consultants or operations SMEs • Lead discovery workshops • Strategy • Organization • IT business and consumer control • Service control • Operations control • Infrastructure control • Conduct gap analysis and create remediation recommendations • Lead forward-planning workshops • Refine and prioritize recommendations to support transition to vCloud
  11. 11. 11 Project Phases, Activities, and Timeline
  12. 12. 12 Project Phases  Planning and pre-engagement preparation  Engagement kickoff  Discovery workshops and analysis  Planning workshops  Recommendations presentation
  13. 13. 13 Project Phases Phase 5 Recommendation Presentation Phase 4 Planning Workshops Phase 3 Discovery Workshops and Analysis Week 1 Phase 2 Engagement Kickoff Phase 1 Planning and Pre-Engagement Week 0 Week 1 - 3 Week 3 - 4 Key Events SOW Sign-off Recommendation Presentation Agreement on Work Breakdown Structure Engagement Kickoff Planning Call Pre-Engagement Discovery Workshop Scheduling Discovery Workshop Kickoff Data Collection Key Recommendations Recommendation Prioritization Gap Analysis Document Review Project Conclusion Today Week 4
  14. 14. 14 Planning and Pre-Engagement Preparation and Kickoff  Validate completion • Confirm that all required discovery workshops are scheduled in accordance with the pre-discovery workshop and schedule guide • Confirm workshop participation • Confirm agreement on Work Breakdown Structure (WBS) activities
  15. 15. 15 Discovery Workshops and Analysis  High-level information about customer’s current state of readiness for deploying and operating a vCloud environment  Use multiple discovery workshops to collect and analyze data
  16. 16. 16 Discovery Workshop Objectives  Focus on high-level understanding • Strategy for using vCloud environment as a basis for IT as a Service • IT organizational structure in the current virtualization or cloud environment • How the virtualization or cloud environment is governed • How consumer experience is enhanced • How services offered in the current virtualization or cloud environment are managed • How the organization manages the virtualization or cloud environment operationally to support the services • How the infrastructure that supports the virtualization or cloud environment is managed • Virtualization, or cloud infrastructure architectures with a focus on the areas most important to deploying a vCloud environment
  17. 17. 17 Analysis Objectives  Identify gaps between the current state and VMware best practice guidelines for vCloud  Develop recommendations for closing the gaps
  18. 18. 18 Planning Workshops  VMware works with the customer’s team to prioritize and present the recommendations developed in discovery workshops and analysis • Prioritize recommendations • Develop and deliver a presentation • Deliver to the customer’s executive sponsor and project stakeholders
  19. 19. 19 Project Conclusion  Deliverables • Final version of the VMware Operational Readiness for Cloud Computing Service Discovery Workbook • Final version of the VMware Operational Readiness for Cloud Computing Service Recommendations presentation • Final version of the VMware Operational Readiness for Cloud Computing Service Assessment Report • Project conclusion presentation to the customer’s project sponsor and designated customer stakeholders
  20. 20. 20 Framework
  21. 21. 21 VMware Cloud IT Service Management Framework End User Computing Service Portfolio Management Provisioning Management Service Level Management Service Showback and Metering Service Development Management Service Control Operations Control Infrastructure Control IT Business and Consumer Control Consumer Management and Reporting Accounting and Billing Risk Mgmt Demand Management BusinessAlignmentITEfficiency IT Financial Management IT Vendor Management Configuration and Compliance Management ITBM DemandSupply Infrastructure Architecture Services Infrastructure Engineering Services Availability and Continuity Management Integration and Automation Management Consumer Self-Service Catalog Management Access and Security Management Change Management Capacity Management Performance Management Analytics, Trending, and Metrics Monitoring, Event, Incident, and Problem Management IT Risk Management Release Management Infrastructure Deployment Services IT Strategy and Policy Dev. Service Desk Service Catalog Management (vSphere 5 Image Builder and Auto Deploy) Provisioning Management IT Governance Consumer Management Service Design and Development Service Governance and Lifecycle Management Proactive Operations Management
  22. 22. 24 VMware Operational Readiness for Cloud Computing Framework StrategyOrganization
  23. 23. 25 Deliverables
  24. 24. 26 Results  VMware Operational Readiness for Cloud Computing Service Discovery Workbook  VMware Operational Readiness for Cloud Computing Service Recommendations presentation  VMware Operational Readiness for Cloud Computing Service Assessment Report  VMware Operational Readiness for Cloud Computing Service Conclusion presentation
  25. 25. 27 Workbook Tool – Engagement Framework
  26. 26. 28 Service Portfolio Management Effort Impact Develop & align service offerings strategy to technology and business roadmaps Guideline Mandatory Assessed Level Status Establish, document, and adopt Service Portfolio Management process for virtualization/cloud computing- based service offerings No Service Portfolio function implemented with service offering strategy alignment to technology services to overall IT cloud computing strategy No 2 Service Owners identified No Establish chargeback and metering, security, and operational considerations as part of the service definition No Business demand management impacts the prioritization of the service portfolio No Define and deploy an integrated tool for Service Portfolio Management No Establish, report, and review KPIs for Service Portfolio Management process No Establish and document virtualization/cloud computing Service Portfolio roles and responsibilities with assignments as part of the COE No Sample Workbook
  27. 27. 29 Findings – Gap Analysis
  28. 28. 31 Readiness Framework Heat Map
  29. 29. 32 Infrastructure Control RecommendationsFindings – Non-standard infrastructure architecture – Non-standard virtualization provisioning procedures Short Term • Create standard virtualization provisioning project template Long Term • Develop and maintain architectural blueprints Outcomes – Recommendations Presentation
  30. 30. 34 Organization Service Control Operations Control Infrastructure Control Top Short-Term Opportunities  Strategy  <xyz>  Organization  <xyz>  Business Control  <xyz>  Service Control  <xyz>  Operations Control  <xyz>  Infrastructure Control  <xyz> Red Green Red Green Red Green Red Green Strategy Red Green Business Control Red Green Executive Sponsor – Recommendations Presentation
  31. 31. 36 1 1.5 2 2.5 3 3.5 4 4.5 5 ITaaS Strategy Financial Mgmt - IT Organization Service Mgmt - IT Organization Operations Mgmt - IT Organization Infrastructure Mgmt - IT Organization Consumer Mgmt. & Reporting Business Requirements Mgmt. IT Financial Mgmt. Accounting & Billing Risk Mgmt. IT Vendor Mgmt. Service Catalog Mgmt. Service Level Mgmt. Service Portfolio Mgmt. Service Development and Implementation Mgmt. Demand Mgmt. Chargeback and Metering Service Desk Event Mgmt. Incident and Problem Mgmt. Change and Configuration Mgmt. Capacity and Availability Mgmt. Continuity Mgmt. Release Mgmt. Integration & Automation Mgmt. Provisioning Mgmt. Performance Mgmt. Architecture Services Deployment Services Infrastructure Provisioning Services Integration and Automation Services Infrastructure Capacity Mgmt. Security and Compliance Mgmt. Monitoring Capability Scores Target State Existing State Executive Sponsor – Summary View
  32. 32. 38 Engagement Expectations
  33. 33. 39 Out-of-Scope Items for Project  Designing or implementing any VMware Operational Readiness for Cloud Computing Service recommendations  Defining a new organization structure for the customer  Creation and updates of IT process area documentation or operation manuals  Creation and updates to IT process metrics and KPIs  Development of <Customer> service offerings  Planning deployment of <Customer>’s VMware cloud or supporting vSphere environments  Assessment of any VMware Operational Readiness for Cloud Computing Service topic areas across more than one datacenter  Assessment of any VMware Operational Readiness for Cloud Computing Service topic areas across more than one IT organization
  34. 34. 40 Out-of-Scope Items for Project (cont.)  Architecting, designing, installing, or configuring a vSphere environment  Architecting, designing, installing, or configuring a VMware cloud environment  Configuring, tuning, or troubleshooting of customer server, storage, or network environments resulting from any VMware Operational Readiness for Cloud Computing Service recommendations  Making specific recommendations regarding hardware, storage, or networking products or vendors  Hardware procurement, installation, configuration, testing, validation, or management of a vCloud environment  Designing or building a production vCloud environment
  35. 35. 41 Key Customer Responsibilities  Provide timely access to required documentation and available IT process management tools  Management and leadership team to actively participate and provide direction, issue resolution, and help mitigating delivery risks during engagement execution  Project manager and the VMware engagement manager mutually agree in writing to the formal project plan governing this project  Project manager is responsible for identifying the appropriate participants in, as well as the timely scheduling of, discovery and planning workshops
  36. 36. 42 Key Customer Responsibilities (cont.)  Staff to actively participate in this engagement, and individuals with relevant domain, business, operations, or technical expertise to be available as required  Access to facilities, computer systems, plans, process and policy documents, and organizational structure information as required for VMware team  Provide a suitable environment for discovery and planning workshops, including overhead projector and conference facilities  Customer is responsible for, and assumes any risk associated with, problems resulting from the content, completeness, accuracy, and consistency of any supplied data, materials, and information
  37. 37. 43 Next Steps
  38. 38. 44 Next Steps  Review and agree to project management plan and WBS  Finalize workshop participants and workshop schedules  Begin conducting discovery workshops  Provide documentation for team review • Strategy, organizational, process, and architectural documentation • Management tools strategy and lists • Completed pre-discovery workshop and schedule guide • Contact list
  39. 39. 45 Questions
  40. 40. 46 VMware Operational Readiness for Cloud Computing Service VMware, Inc. 3401 Hillview Ave Palo Alto, CA 94304 Tel: 1-877-486-9273 or 650-427-5000 Fax: 650-427-5001

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V mware operational readiness for cloud computing service

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