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KellyConnect…a Quick Overview   May 7, 2012
Kelly Services® by the Numbers….               Kelly founded the staffing               industry in 1946  years           ...
Solutions designed with your needs in mind                      Our goal is to deliver the best…                          ...
Outsourced Models:1) inSource (onsite in your facility)2) Home Based Agents3) Onsite @ Kelly                              ...
Our Seamless Customer Experience    PHONE                            AT H O M E                           ACD             ...
Flex Forward Model         Create “Steady State Model” Full- and Part-Time
Flex ModelFlex Agent Profile• Not primary household bread winner• Wants supplemental / disposable income• Wants part-time ...
KellyConnect – Training     Web-based,            Virtual Instructor-     Traditional classroom      self-paced          L...
Communicate … Collaborate … SUCCEED…                                        Wikis          Email                    Live M...
Legal Areas of Mitigation                            Proprietary and Confidential to Kelly Services, Inc. • 9
What’s Possible?                                                       Call me to explore                                 ...
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Kelly Connect Linkedin 5 7 12

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Have you considered KellyConnect in your 2012 contact center plans? Let\'s discuss! Call me today: 248-526-8011 Kim

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Kelly Connect Linkedin 5 7 12

  1. 1. KellyConnect…a Quick Overview May 7, 2012
  2. 2. Kelly Services® by the Numbers…. Kelly founded the staffing industry in 1946 years Number of KellyConnect employees Kelly hires every year… Wholly-owned Kelly offices seconds Kelly puts an employee to work every… Number of KellyConnect temporary Number of hours KellyConnectemployees that worked just last year! million employees work each year… Proprietary and Confidential to Kelly Services, Inc. • 1
  3. 3. Solutions designed with your needs in mind Our goal is to deliver the best… Onsite in your facility Customer Loyalty & Cost Model
  4. 4. Outsourced Models:1) inSource (onsite in your facility)2) Home Based Agents3) Onsite @ Kelly Kelly has over 1,000 Outsourced Home Based Agents (HBA’s) that supplement our customer’s B&M centers… Result: • High utilization • High CSAT • Cost effectiveness
  5. 5. Our Seamless Customer Experience PHONE AT H O M E ACD CTI IVR ETC C H AT IN-HOUSE EMAIL OUTSOURCED
  6. 6. Flex Forward Model Create “Steady State Model” Full- and Part-Time
  7. 7. Flex ModelFlex Agent Profile• Not primary household bread winner• Wants supplemental / disposable income• Wants part-time work model (is not seeking full-time work opportunity)• Wants work schedule flexibility and convenience• Strong Customer Service skills• Innate desire to “help” people• Solid trouble-shooting skills (asks probing questions / good at converting information into solutions)Ability to ramp up quickly | Part-time employee flexibility | Part-time employee convenience
  8. 8. KellyConnect – Training Web-based, Virtual Instructor- Traditional classroom self-paced Led Training (VILT) – Instructor-Led Training training solutions Distance Learning Proprietary and Confidential to Kelly Services, Inc. • 7
  9. 9. Communicate … Collaborate … SUCCEED… Wikis Email Live Meeting Gathering Rooms “Video of the Day” announcements IM Communication Portals Proprietary and Confidential to Kelly Services, Inc. • 8
  10. 10. Legal Areas of Mitigation Proprietary and Confidential to Kelly Services, Inc. • 9
  11. 11. What’s Possible? Call me to explore how KellyConnect can support your business needs… Kim Kim Sokol – KellyConnect Center of Excellence kim.sokol@kellyconnect.com | (248) 526-8011 office | (248) 701-2695 mobile

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