Communication skills by sohail ahmed


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Communication skills by sohail ahmed

  1. 1. VÉÅÅâÇ|vtà|ÉÇ f~|ÄÄá fÉ{t|Ä T{Åxw English Lecturer
  2. 2. What is Communication?• Communication is a process of transmitting and receiving verbal and nonverbal messages. Sohail Ahmed 2
  3. 3. When do we communicate?• Always! Sohail Ahmed 3
  4. 4. When is Communication Effective?• Communication is effective only when achieves desired objective or response from the receiver. Sohail Ahmed 4
  5. 5. Importance and Benefits of Communication• To be able to do your work effectively, you need to communicate.• Unless you are able to communicate effectively , you may not be able to leave a positive impression. Sohail Ahmed 5
  6. 6. Components of Communication • Context • Sender (encoder) • Message • Medium • Receiver (decoder) • Feedback Sohail Ahmed 6
  7. 7. Components of Communication• Context – (country, culture, organization, external and internal stimuli etc)• Sender– (writer, speaker)• Message – (You mush first decide WHAT THE MAIN POINT IS of your message)• Medium – (print, electronic, cellular, mail, sound, sight)• Receiver – (Receiver is influenced by the CONTEXT and HIS/HER MENTAL FILTER)• Feedback – (can be oral, written, action, even silence) Sohail Ahmed 7
  8. 8. Concepts and Problems in Communication• Human Beings are different, and understand messages differently. Each person’s mind is a unique filter, therefore problems more likely occur when communicators; filter are sharply different . Sohail Ahmed 8
  9. 9. 7Cs of Communication• Basic rules that help you frame your communication sentences more effectively, both verbal and written to enable a better response from the listener/reader. Sohail Ahmed 9
  10. 10. 7Cs of CommunicationCompletenessConcisenessConsiderationConcretenessClarityCourtesyCorrectness Sohail Ahmed 10
  11. 11. Completeness• Completeness involves 3 points: a. Provide all necessary information (5Ws= Who, What, When, Where, Why) b. Answer all questions asked c. Provide something extra when desirable Sohail Ahmed 11
  12. 12. Conciseness• Using fewest possible words without sacrificing other Cs Here also we have 3 components: a. Eliminate wordy expressions b. Include only relevant material c. Avoid unnecessary repetitions Sohail Ahmed 12
  13. 13. Consideration• Means preparing every message with the audience (receiver) in mind. - do not lose temper - do not accuse - do not char them without facts Sohail Ahmed 13
  14. 14. Concreteness• Being specific, definite and clear, rather than vague and general a. Use specific facts and figures b. Put action in your verbs c. Choose clear, image-building words Sohail Ahmed 14
  15. 15. Clarity• Transferring exactly whats in your mind into the other person’s a. Choose precise, concrete, familiar words b. Construct effective sentences and paragraphs Sohail Ahmed 15
  16. 16. Courtesy• Being aware of others’ perspective, including their feelings. a. Be sincerely tactful, thoughtful and appreciative b. Use expressions that show respect c. Choose nondiscriminatory expressions Sohail Ahmed 16
  17. 17. Correctness• Proper grammar, punctuation and spellings. a. Use the right level of language b. Check accuracy of words / figures c. Maintain acceptable writing mechanics d. Avoid substandard words (ain’t, gonna, irregardless, gotta etc) Sohail Ahmed 17
  18. 18. Communication and Ethical Issues• People learn about your Ethics from your behaviour. Model Ethical behaviour is an important managerial tool! Sohail Ahmed 18
  19. 19. g{tÇ~ lÉâ Sohail Ahmed 19