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Tech Overload is Overblown: 
Cloud Apps & the Happiness Effect
Introduction 
Attracting and retaining talent is top of mind for organizations of all kinds. 
Employers are increasingly s...
Methodology 
Softchoice, one of the largest technology solutions and managed services 
providers in North America, commiss...
Overview 
Employees today have access to more resources than ever before to be productive, 
collaborate with colleagues, a...
For the purposes of this study, we separated SaaS app users into three groups. 
‘App’lauders 
‘App’etizers ‘App’stinent 
A...
Happiness-as-a-Service 
Companies that embrace the cloud 
are seeing above average employee 
engagement, workplace satisfa...
Happiness-as-a-Service 
Using cloud apps (SaaS) for work makes employees happier. 
74% 
of cloud app users 
are happy at w...
Happiness-as-a-Service 
The more cloud apps employees use, the more… successful their businesses are. 
Employees who work ...
Happiness-as-a-Service 
The more cloud apps employees use, the more… productive they are at work. 
Employees who say they ...
Happiness-as-a-Service 
The more cloud apps employees use, the more… excited they are about going to work. 
Employees who ...
Happiness-as-a-Service 
Employees who get to choose their own apps for work are 
2x as likely to be happy at work than tho...
Recalibrating the 
“Work-Life” Balance 
While the cloud allows employees to 
work anytime from anywhere, the vast 
majorit...
Recalibrating the “Work-Life” Balance 
Contrary to popular belief, cloud apps contribute to a better work-life balance. 
E...
Recalibrating the “Work-Life” Balance 
Employees who use 6+ apps are 2x as likely 
to have flexible work hours than non-us...
Recalibrating the “Work-Life” Balance 
Employees who use the same apps for work and personal use 
are 2x as likely to be h...
Taking a Deeper Dive 
Breaking down the data by gender, 
geography, and industry produced results 
and comparisons that al...
What Women Want 
As companies across several industries strive for 
greater female representation, cloud technology 
makes...
Americans are SaaSier than their Northern Neighbors 
U.S. employees, who are 
more likely to use cloud apps 
for work, rep...
Legal 
SaaS by Sector 
Employees who use 1-5 cloud apps for work: 
Manufacturing 
Healthcare Finance 
Average 
67% 66% 53%...
Legal 
50% 
SaaS by Sector 
Employees who can choose their own work apps: 
Manufacturing 
Finance 
Average 
54% 
Healthcar...
Finance 
Healthcare 
50% 
SaaS by Sector 
Employees whose workplace has a cloud app policy: 
Manufacturing 
Legal 
Average...
Conclusions 
Organizations that embrace SaaS use, and 
give their employees choice, tend to create 
a more flexible and en...
Cloud apps improve engagement 
With cloud technology driving better efficiency and accessibility in our 
personal lives, e...
Let us help you put the ‘app’ in happy worker! 
Contact us today to learn more about how Softchoice is helping clients 
so...
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Tech Overload is Overblown: Cloud Apps and the Happiness Effect

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We commissioned a study to understand how cloud application adoption impacts the workplace engagement and satisfaction of 1,000 full-time employees in the United States and Canada.

The deluge of devices and cloud apps (SaaS) into our personal and professional lives is feeding the notion that workers are overwhelmed with too much technology, tipping the scales of work-life balance and ultimately making
us less engaged with work.

Based on the findings in our survey, we found the contrary.

Published in: Technology
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Tech Overload is Overblown: Cloud Apps and the Happiness Effect

  1. 1. Tech Overload is Overblown: Cloud Apps & the Happiness Effect
  2. 2. Introduction Attracting and retaining talent is top of mind for organizations of all kinds. Employers are increasingly searching for new ways to keep employees engaged and happy in their work. Google Searches for “Employee Engagement” (Google Trends) Despite all that’s been said about what fuels and stifles employee engagement, we had an inkling that it hinges on more than the occasional catered lunch. 2005 2007 2009 2011 2013 2014
  3. 3. Methodology Softchoice, one of the largest technology solutions and managed services providers in North America, commissioned a study conducted by The Blackstone Group to understand how cloud application adoption impacts the workplace engagement and satisfaction of 1,000 full-time employees in the United States and Canada. In addition to measuring SaaS app usage, Softchoice asked employees a variety of questions about their happiness at work, using industry HR standards.
  4. 4. Overview Employees today have access to more resources than ever before to be productive, collaborate with colleagues, and find creative ways to get work done. The deluge of devices and cloud apps (SaaS) into our personal and professional lives is feeding the notion that workers are overwhelmed with too much technology, tipping the scales of work-life balance and ultimately making us less engaged with work. Based on the findings in our survey, we found the contrary. In this report, we’ll show: • How cloud technology promotes employee engagement • Which industries are leading the technology adoption curve • How cloud apps are key to an optimal work-life balance Only 29% of North American workers are engaged in their jobs. - Gallup State of the Global Workforce 2013 Data
  5. 5. For the purposes of this study, we separated SaaS app users into three groups. ‘App’lauders ‘App’etizers ‘App’stinent App Users Non-App Users Employees who use 6+ apps for work Employees who use 1-5 apps for work Employees who use no apps for work Defining SaaS App Users
  6. 6. Happiness-as-a-Service Companies that embrace the cloud are seeing above average employee engagement, workplace satisfaction, and even business growth.
  7. 7. Happiness-as-a-Service Using cloud apps (SaaS) for work makes employees happier. 74% of cloud app users are happy at work 19% of non-users vs
  8. 8. Happiness-as-a-Service The more cloud apps employees use, the more… successful their businesses are. Employees who work for a company that grew 9% or more in the last year 35% 7% 4% Employees who use 6+ apps for work Employees who use 1-5 apps for work Employees who use no apps for work
  9. 9. Happiness-as-a-Service The more cloud apps employees use, the more… productive they are at work. Employees who say they feel more productive at work 96% 90% 77% Employees who use 6+ apps for work Employees who use 1-5 apps for work Employees who use no apps for work
  10. 10. Happiness-as-a-Service The more cloud apps employees use, the more… excited they are about going to work. Employees who say they’re excited to go to work 35% 7% 4% Employees who use 6+ apps for work Employees who use 1-5 apps for work Employees who use no apps for work
  11. 11. Happiness-as-a-Service Employees who get to choose their own apps for work are 2x as likely to be happy at work than those that don’t.
  12. 12. Recalibrating the “Work-Life” Balance While the cloud allows employees to work anytime from anywhere, the vast majority say it enhances – rather than detracts from – their work-life balance.
  13. 13. Recalibrating the “Work-Life” Balance Contrary to popular belief, cloud apps contribute to a better work-life balance. Employees who say they have an optimal work-life balance 85% 75% 59% Employees who use 6+ apps for work Employees who use 1-5 apps for work Employees who use no apps for work
  14. 14. Recalibrating the “Work-Life” Balance Employees who use 6+ apps are 2x as likely to have flexible work hours than non-users.
  15. 15. Recalibrating the “Work-Life” Balance Employees who use the same apps for work and personal use are 2x as likely to be happy at work than those who don’t.
  16. 16. Taking a Deeper Dive Breaking down the data by gender, geography, and industry produced results and comparisons that all executives and IT leaders should see.
  17. 17. What Women Want As companies across several industries strive for greater female representation, cloud technology makes a positive impact on job happiness, flexibility and balance. Compared to non-app users, female cloud app users are more likely to: Feel they have a work-life balance Feel they have flexibility in their work day Feel happy in their current job 72% 59% 80% 57% 41% 60%
  18. 18. Americans are SaaSier than their Northern Neighbors U.S. employees, who are more likely to use cloud apps for work, reported higher job satisfaction than their Canadian counterparts on multiple fronts. Employees who use cloud apps for work: 66% 59% Americans Canadians vs Employees who feel they have an optimal work-life balance: 70% 65% Americans Canadians vs Employees who are happy with their current jobs: 77% 65% Americans Canadians vs
  19. 19. Legal SaaS by Sector Employees who use 1-5 cloud apps for work: Manufacturing Healthcare Finance Average 67% 66% 53% 51% 62% Traditionally perceived as an industry that lags behind the IT times, manufacturing businesses are actually leaders in the cloud.
  20. 20. Legal 50% SaaS by Sector Employees who can choose their own work apps: Manufacturing Finance Average 54% Healthcare 36% 34% 46% Traditionally perceived as an industry that lags behind the IT times, manufacturing businesses are actually leaders in the cloud.
  21. 21. Finance Healthcare 50% SaaS by Sector Employees whose workplace has a cloud app policy: Manufacturing Legal Average 64% 64% 55% 59% Traditionally perceived as an industry that lags behind the IT times, manufacturing businesses are actually leaders in the cloud.
  22. 22. Conclusions Organizations that embrace SaaS use, and give their employees choice, tend to create a more flexible and engaging work culture than those that don’t.
  23. 23. Cloud apps improve engagement With cloud technology driving better efficiency and accessibility in our personal lives, employees expect (and appreciate) the same capabilities on the job. Give employees a choice Empowering staff to choose which apps they use enhances engagement, however, safe SaaS use is an imperative. Allowing employees to choose from a ‘safe list’ of IT-approved apps – used within the construct of a compliant and safe environment – still bestows a sense of inclusivity. You can’t spell satisfaction without IT IT decisions have a big impact on the happiness and productivity of all employees, demonstrating IT’s value add to the organization. As employee expectations place new demands on SaaS sourcing competency, IT must ensure it has the proper tools and skillsets to manage app usage. Conclusions
  24. 24. Let us help you put the ‘app’ in happy worker! Contact us today to learn more about how Softchoice is helping clients source, implement and manage cloud solutions. Contact Us www.softchoicecloud.com | 1-800-268-7638

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