SlideShare a Scribd company logo

What's Next: Using technology to engage employees and build businesses

Never before has technology been such an enabler for people and teams as it has since the COVID-19 crisis. While remote working is not new for many organisations, the extent and time is, which businesses are anticipating workforces to be completely virtual. How people engage virtually with each other sits at the heart of business recovery and future business continuity planning.

1 of 43
Download to read offline
Powered by
What’s Next:
Using technology to engage
employees and build
businesses
Emma Nicol
Client Partner
Head of Employee
Engagement
Practice
Dan Hocking
Head of Programme
Management and Delivery
Welcome
Dayoán Daumont
Consulting Partner, EMEA
Ogilvy Consulting
What’s the weather
like in your city?
Tell us
where you
are dialing
in from
Do you want
this deck?
It will be available for download
shortly after the webinar on:
slideshare.net/socialogilvy
And the recording up on
facebook.com/OgilvyConsulting
Today’s
session will
cover
• How do we foster the behaviours of collaboration,
creativity and sharing to continue to drive productivity
in a virtual environment?
• What about our teams who are unfamiliar with remote
working for extended periods – how do we keep them
engaged?
• How do we encourage positive behaviours to thrive in
spite of technology restrictions?
• When there are technology limitations, what
pragmatic solutions can we put in place in the
moment to support teams?
• How do we balance enterprise technology
requirements and restrictions with the need for
speed?
Employees:
why do they matter?
Ad

Recommended

What's Next: Using technology to engage employees & build businesses
What's Next: Using technology to engage employees & build businessesWhat's Next: Using technology to engage employees & build businesses
What's Next: Using technology to engage employees & build businessesOgilvy Consulting
 
What's Next: Now, Next & Beyond - Preparing people to return to the workplace
What's Next: Now, Next & Beyond - Preparing people to return to the workplaceWhat's Next: Now, Next & Beyond - Preparing people to return to the workplace
What's Next: Now, Next & Beyond - Preparing people to return to the workplaceOgilvy Consulting
 
What's Next: Tidying Up Digital Homes
What's Next: Tidying Up Digital HomesWhat's Next: Tidying Up Digital Homes
What's Next: Tidying Up Digital HomesOgilvy Consulting
 
9 Tips for Running a Successful Meeting with Remote Workers
9 Tips for Running a Successful Meeting with Remote Workers9 Tips for Running a Successful Meeting with Remote Workers
9 Tips for Running a Successful Meeting with Remote WorkersShoreTel
 
Top Quotes From L&D Go Beyond Podcast Episodes 1-10
Top Quotes From L&D Go Beyond Podcast Episodes 1-10Top Quotes From L&D Go Beyond Podcast Episodes 1-10
Top Quotes From L&D Go Beyond Podcast Episodes 1-10Upside Learning Solutions
 
Virtual Leadership
Virtual LeadershipVirtual Leadership
Virtual LeadershipCynthia Clay
 
When Collaboration Drives Your Digital Transformation
When Collaboration Drives Your Digital TransformationWhen Collaboration Drives Your Digital Transformation
When Collaboration Drives Your Digital TransformationeXo Platform
 

More Related Content

What's hot

Preparing New Leaders for Frontline Management
Preparing New Leaders for Frontline ManagementPreparing New Leaders for Frontline Management
Preparing New Leaders for Frontline ManagementCynthia Clay
 
Future of work post covid
Future of work post covidFuture of work post covid
Future of work post covidTracey DeLeeuw
 
After the Pandemic: Leadership in a Hybrid Workplace
After the Pandemic: Leadership in a Hybrid WorkplaceAfter the Pandemic: Leadership in a Hybrid Workplace
After the Pandemic: Leadership in a Hybrid WorkplaceCynthia Clay
 
Mastering leadership development for a digital economy
Mastering leadership development for a digital economyMastering leadership development for a digital economy
Mastering leadership development for a digital economyHuman Capital Media
 
Preparing New Leaders for Frontline Management
Preparing New Leaders for Frontline ManagementPreparing New Leaders for Frontline Management
Preparing New Leaders for Frontline ManagementCynthia Clay
 
INFOGRAPHIC: Moving digital transformation forward
INFOGRAPHIC: Moving digital transformation forwardINFOGRAPHIC: Moving digital transformation forward
INFOGRAPHIC: Moving digital transformation forwarderaser Juan José Calderón
 
Designing Effective Lean Transformations
Designing Effective Lean TransformationsDesigning Effective Lean Transformations
Designing Effective Lean TransformationsLean Enterprise Academy
 
Unleashing the Full Potential of People, Teams and SOLVAY, presented by Bruce...
Unleashing the Full Potential of People, Teams and SOLVAY, presented by Bruce...Unleashing the Full Potential of People, Teams and SOLVAY, presented by Bruce...
Unleashing the Full Potential of People, Teams and SOLVAY, presented by Bruce...Patrick Van Renterghem
 
Ensuring Success in the Virtual Workplace
Ensuring Success in the Virtual WorkplaceEnsuring Success in the Virtual Workplace
Ensuring Success in the Virtual WorkplaceCynthia Clay
 
Why Should You Be Thinking About DesignOps?
Why Should You Be Thinking About DesignOps?Why Should You Be Thinking About DesignOps?
Why Should You Be Thinking About DesignOps?Eficode
 
Engie's Digital Workplace and "Connecting the company" business case, present...
Engie's Digital Workplace and "Connecting the company" business case, present...Engie's Digital Workplace and "Connecting the company" business case, present...
Engie's Digital Workplace and "Connecting the company" business case, present...Patrick Van Renterghem
 
How to manage remote teams effectively and increase team collaboration
How to manage remote teams effectively and increase team collaborationHow to manage remote teams effectively and increase team collaboration
How to manage remote teams effectively and increase team collaborationRingCentral UK Ltd
 
Mastering team work in virtual space
Mastering team work in virtual spaceMastering team work in virtual space
Mastering team work in virtual spaceNwakerendu Ike
 
Face your communication challenges when implementing a digital workplace, bas...
Face your communication challenges when implementing a digital workplace, bas...Face your communication challenges when implementing a digital workplace, bas...
Face your communication challenges when implementing a digital workplace, bas...Patrick Van Renterghem
 
Virtual Leadership
Virtual Leadership Virtual Leadership
Virtual Leadership Cynthia Clay
 
Digital Workplace Case Study: How the Municipality of Duffel successfully swi...
Digital Workplace Case Study: How the Municipality of Duffel successfully swi...Digital Workplace Case Study: How the Municipality of Duffel successfully swi...
Digital Workplace Case Study: How the Municipality of Duffel successfully swi...Patrick Van Renterghem
 
Delivering business transformation - An introduction to PA Consulting Group
Delivering business transformation - An introduction to PA Consulting GroupDelivering business transformation - An introduction to PA Consulting Group
Delivering business transformation - An introduction to PA Consulting GroupMatthew Webb
 
Leveraging the Benefits of the Hybrid Workplace
Leveraging the Benefits of the Hybrid Workplace Leveraging the Benefits of the Hybrid Workplace
Leveraging the Benefits of the Hybrid Workplace Cynthia Clay
 
Smarter Decisions for Stronger Performance: How to use data to partner for su...
Smarter Decisions for Stronger Performance: How to use data to partner for su...Smarter Decisions for Stronger Performance: How to use data to partner for su...
Smarter Decisions for Stronger Performance: How to use data to partner for su...Laura Overton
 
Managing Virtual Teams
Managing Virtual TeamsManaging Virtual Teams
Managing Virtual Teamspquinn1
 

What's hot (20)

Preparing New Leaders for Frontline Management
Preparing New Leaders for Frontline ManagementPreparing New Leaders for Frontline Management
Preparing New Leaders for Frontline Management
 
Future of work post covid
Future of work post covidFuture of work post covid
Future of work post covid
 
After the Pandemic: Leadership in a Hybrid Workplace
After the Pandemic: Leadership in a Hybrid WorkplaceAfter the Pandemic: Leadership in a Hybrid Workplace
After the Pandemic: Leadership in a Hybrid Workplace
 
Mastering leadership development for a digital economy
Mastering leadership development for a digital economyMastering leadership development for a digital economy
Mastering leadership development for a digital economy
 
Preparing New Leaders for Frontline Management
Preparing New Leaders for Frontline ManagementPreparing New Leaders for Frontline Management
Preparing New Leaders for Frontline Management
 
INFOGRAPHIC: Moving digital transformation forward
INFOGRAPHIC: Moving digital transformation forwardINFOGRAPHIC: Moving digital transformation forward
INFOGRAPHIC: Moving digital transformation forward
 
Designing Effective Lean Transformations
Designing Effective Lean TransformationsDesigning Effective Lean Transformations
Designing Effective Lean Transformations
 
Unleashing the Full Potential of People, Teams and SOLVAY, presented by Bruce...
Unleashing the Full Potential of People, Teams and SOLVAY, presented by Bruce...Unleashing the Full Potential of People, Teams and SOLVAY, presented by Bruce...
Unleashing the Full Potential of People, Teams and SOLVAY, presented by Bruce...
 
Ensuring Success in the Virtual Workplace
Ensuring Success in the Virtual WorkplaceEnsuring Success in the Virtual Workplace
Ensuring Success in the Virtual Workplace
 
Why Should You Be Thinking About DesignOps?
Why Should You Be Thinking About DesignOps?Why Should You Be Thinking About DesignOps?
Why Should You Be Thinking About DesignOps?
 
Engie's Digital Workplace and "Connecting the company" business case, present...
Engie's Digital Workplace and "Connecting the company" business case, present...Engie's Digital Workplace and "Connecting the company" business case, present...
Engie's Digital Workplace and "Connecting the company" business case, present...
 
How to manage remote teams effectively and increase team collaboration
How to manage remote teams effectively and increase team collaborationHow to manage remote teams effectively and increase team collaboration
How to manage remote teams effectively and increase team collaboration
 
Mastering team work in virtual space
Mastering team work in virtual spaceMastering team work in virtual space
Mastering team work in virtual space
 
Face your communication challenges when implementing a digital workplace, bas...
Face your communication challenges when implementing a digital workplace, bas...Face your communication challenges when implementing a digital workplace, bas...
Face your communication challenges when implementing a digital workplace, bas...
 
Virtual Leadership
Virtual Leadership Virtual Leadership
Virtual Leadership
 
Digital Workplace Case Study: How the Municipality of Duffel successfully swi...
Digital Workplace Case Study: How the Municipality of Duffel successfully swi...Digital Workplace Case Study: How the Municipality of Duffel successfully swi...
Digital Workplace Case Study: How the Municipality of Duffel successfully swi...
 
Delivering business transformation - An introduction to PA Consulting Group
Delivering business transformation - An introduction to PA Consulting GroupDelivering business transformation - An introduction to PA Consulting Group
Delivering business transformation - An introduction to PA Consulting Group
 
Leveraging the Benefits of the Hybrid Workplace
Leveraging the Benefits of the Hybrid Workplace Leveraging the Benefits of the Hybrid Workplace
Leveraging the Benefits of the Hybrid Workplace
 
Smarter Decisions for Stronger Performance: How to use data to partner for su...
Smarter Decisions for Stronger Performance: How to use data to partner for su...Smarter Decisions for Stronger Performance: How to use data to partner for su...
Smarter Decisions for Stronger Performance: How to use data to partner for su...
 
Managing Virtual Teams
Managing Virtual TeamsManaging Virtual Teams
Managing Virtual Teams
 

Similar to What's Next: Using technology to engage employees and build businesses

Effective Communication With Virtual Teams
Effective Communication With Virtual TeamsEffective Communication With Virtual Teams
Effective Communication With Virtual Teamsalyanliker
 
Preparing for a Remote Workforce
Preparing for a Remote WorkforcePreparing for a Remote Workforce
Preparing for a Remote WorkforceFrank Russell
 
LITE 2017 – Designing and Implementing a Communications Strategy [Gilles Bell]
LITE 2017 – Designing and Implementing a Communications Strategy [Gilles Bell]LITE 2017 – Designing and Implementing a Communications Strategy [Gilles Bell]
LITE 2017 – Designing and Implementing a Communications Strategy [Gilles Bell]getadministrate
 
The Agile Generational Workforce
The Agile Generational WorkforceThe Agile Generational Workforce
The Agile Generational WorkforceCprime
 
Scaling Engagement Agility
Scaling Engagement AgilityScaling Engagement Agility
Scaling Engagement AgilityDavid Dame
 
Real time knowledge capture and feedback in design
Real time knowledge capture and feedback in designReal time knowledge capture and feedback in design
Real time knowledge capture and feedback in designShehbajSingh1
 
Changing culture and building efficiencies by applying the Lean principles to...
Changing culture and building efficiencies by applying the Lean principles to...Changing culture and building efficiencies by applying the Lean principles to...
Changing culture and building efficiencies by applying the Lean principles to...Association for Project Management
 
Middle Manager Development - Dave Litwiller - Nov. 22 2017
Middle Manager Development  - Dave Litwiller - Nov. 22 2017Middle Manager Development  - Dave Litwiller - Nov. 22 2017
Middle Manager Development - Dave Litwiller - Nov. 22 2017Dave Litwiller
 
Leading A Virtual Team by Julian E. Dipp
Leading A Virtual Team by Julian E. DippLeading A Virtual Team by Julian E. Dipp
Leading A Virtual Team by Julian E. DippJulian Dipp
 
The complexity in the simplicity of Agile? by Arie van Bennekum
The complexity in the simplicity of Agile? by Arie van BennekumThe complexity in the simplicity of Agile? by Arie van Bennekum
The complexity in the simplicity of Agile? by Arie van BennekumAgile ME
 
Transferring learning from the classroom to the workplace final
Transferring learning from the classroom to the workplace finalTransferring learning from the classroom to the workplace final
Transferring learning from the classroom to the workplace finalRichard Fryer
 
Organisational principles for digital collaboration - keynote at Enterprise 2...
Organisational principles for digital collaboration - keynote at Enterprise 2...Organisational principles for digital collaboration - keynote at Enterprise 2...
Organisational principles for digital collaboration - keynote at Enterprise 2...David Terrar
 
SASUG April - Building Social Networks and the Social Journey
SASUG April - Building Social Networks and the Social JourneySASUG April - Building Social Networks and the Social Journey
SASUG April - Building Social Networks and the Social JourneyDavid Broussard
 
Lessons from the front line: Next generation knowledge management using socia...
Lessons from the front line: Next generation knowledge management using socia...Lessons from the front line: Next generation knowledge management using socia...
Lessons from the front line: Next generation knowledge management using socia...Velrada
 
5 Keys to Building a Successful DevOps Culture featuring Mandi Walls
5 Keys to Building a Successful DevOps Culture featuring Mandi Walls5 Keys to Building a Successful DevOps Culture featuring Mandi Walls
5 Keys to Building a Successful DevOps Culture featuring Mandi WallsSerena Software
 
5 keys to Building a Successful DevOps Culture featuring Mandi Walls (Present...
5 keys to Building a Successful DevOps Culture featuring Mandi Walls (Present...5 keys to Building a Successful DevOps Culture featuring Mandi Walls (Present...
5 keys to Building a Successful DevOps Culture featuring Mandi Walls (Present...Serena Software
 
Developing Project Leadership
Developing Project LeadershipDeveloping Project Leadership
Developing Project LeadershipDonnie MacNicol
 
Developing Project Leadership
Developing Project LeadershipDeveloping Project Leadership
Developing Project LeadershipDonnie MacNicol
 
Creating a Growth Mindset: Preparing for the Future of Work
Creating a Growth Mindset: Preparing for the Future of WorkCreating a Growth Mindset: Preparing for the Future of Work
Creating a Growth Mindset: Preparing for the Future of WorkUdemy for Business
 

Similar to What's Next: Using technology to engage employees and build businesses (20)

Effective Communication With Virtual Teams
Effective Communication With Virtual TeamsEffective Communication With Virtual Teams
Effective Communication With Virtual Teams
 
Preparing for a Remote Workforce
Preparing for a Remote WorkforcePreparing for a Remote Workforce
Preparing for a Remote Workforce
 
LITE 2017 – Designing and Implementing a Communications Strategy [Gilles Bell]
LITE 2017 – Designing and Implementing a Communications Strategy [Gilles Bell]LITE 2017 – Designing and Implementing a Communications Strategy [Gilles Bell]
LITE 2017 – Designing and Implementing a Communications Strategy [Gilles Bell]
 
The Agile Generational Workforce
The Agile Generational WorkforceThe Agile Generational Workforce
The Agile Generational Workforce
 
Scaling Engagement Agility
Scaling Engagement AgilityScaling Engagement Agility
Scaling Engagement Agility
 
Real time knowledge capture and feedback in design
Real time knowledge capture and feedback in designReal time knowledge capture and feedback in design
Real time knowledge capture and feedback in design
 
Changing culture and building efficiencies by applying the Lean principles to...
Changing culture and building efficiencies by applying the Lean principles to...Changing culture and building efficiencies by applying the Lean principles to...
Changing culture and building efficiencies by applying the Lean principles to...
 
Middle Manager Development - Dave Litwiller - Nov. 22 2017
Middle Manager Development  - Dave Litwiller - Nov. 22 2017Middle Manager Development  - Dave Litwiller - Nov. 22 2017
Middle Manager Development - Dave Litwiller - Nov. 22 2017
 
Leading A Virtual Team by Julian E. Dipp
Leading A Virtual Team by Julian E. DippLeading A Virtual Team by Julian E. Dipp
Leading A Virtual Team by Julian E. Dipp
 
The complexity in the simplicity of Agile? by Arie van Bennekum
The complexity in the simplicity of Agile? by Arie van BennekumThe complexity in the simplicity of Agile? by Arie van Bennekum
The complexity in the simplicity of Agile? by Arie van Bennekum
 
Transferring learning from the classroom to the workplace final
Transferring learning from the classroom to the workplace finalTransferring learning from the classroom to the workplace final
Transferring learning from the classroom to the workplace final
 
Organisational principles for digital collaboration - keynote at Enterprise 2...
Organisational principles for digital collaboration - keynote at Enterprise 2...Organisational principles for digital collaboration - keynote at Enterprise 2...
Organisational principles for digital collaboration - keynote at Enterprise 2...
 
SASUG April - Building Social Networks and the Social Journey
SASUG April - Building Social Networks and the Social JourneySASUG April - Building Social Networks and the Social Journey
SASUG April - Building Social Networks and the Social Journey
 
Lessons from the front line: Next generation knowledge management using socia...
Lessons from the front line: Next generation knowledge management using socia...Lessons from the front line: Next generation knowledge management using socia...
Lessons from the front line: Next generation knowledge management using socia...
 
5 Keys to Building a Successful DevOps Culture featuring Mandi Walls
5 Keys to Building a Successful DevOps Culture featuring Mandi Walls5 Keys to Building a Successful DevOps Culture featuring Mandi Walls
5 Keys to Building a Successful DevOps Culture featuring Mandi Walls
 
5 keys to Building a Successful DevOps Culture featuring Mandi Walls (Present...
5 keys to Building a Successful DevOps Culture featuring Mandi Walls (Present...5 keys to Building a Successful DevOps Culture featuring Mandi Walls (Present...
5 keys to Building a Successful DevOps Culture featuring Mandi Walls (Present...
 
Developing Project Leadership
Developing Project LeadershipDeveloping Project Leadership
Developing Project Leadership
 
Developing Project Leadership
Developing Project LeadershipDeveloping Project Leadership
Developing Project Leadership
 
Creating a Growth Mindset: Preparing for the Future of Work
Creating a Growth Mindset: Preparing for the Future of WorkCreating a Growth Mindset: Preparing for the Future of Work
Creating a Growth Mindset: Preparing for the Future of Work
 
Protegra Case Study
Protegra Case StudyProtegra Case Study
Protegra Case Study
 

More from Ogilvy Consulting

The Return to Growth in Turbulent Times
The Return to Growth in Turbulent TimesThe Return to Growth in Turbulent Times
The Return to Growth in Turbulent TimesOgilvy Consulting
 
Using Brand to Drive M&A Value
Using Brand to Drive M&A ValueUsing Brand to Drive M&A Value
Using Brand to Drive M&A ValueOgilvy Consulting
 
Nudgestock 2020 – Necessity is the Mother of Reinvention
Nudgestock 2020 – Necessity is the Mother of ReinventionNudgestock 2020 – Necessity is the Mother of Reinvention
Nudgestock 2020 – Necessity is the Mother of ReinventionOgilvy Consulting
 
What's Next: How brands can capture value, mindset and experiences on their o...
What's Next: How brands can capture value, mindset and experiences on their o...What's Next: How brands can capture value, mindset and experiences on their o...
What's Next: How brands can capture value, mindset and experiences on their o...Ogilvy Consulting
 
What's Next: Celebrating Eid in a time of isolation
What's Next: Celebrating Eid in a time of isolationWhat's Next: Celebrating Eid in a time of isolation
What's Next: Celebrating Eid in a time of isolationOgilvy Consulting
 
What's Next: Unlocking a powerful corporate culture in turbulent times and be...
What's Next: Unlocking a powerful corporate culture in turbulent times and be...What's Next: Unlocking a powerful corporate culture in turbulent times and be...
What's Next: Unlocking a powerful corporate culture in turbulent times and be...Ogilvy Consulting
 
What's Next: Rapidly adjusting your customer experience strategy for the "new...
What's Next: Rapidly adjusting your customer experience strategy for the "new...What's Next: Rapidly adjusting your customer experience strategy for the "new...
What's Next: Rapidly adjusting your customer experience strategy for the "new...Ogilvy Consulting
 
What's Next: Health & Wellness - Disruption & Adapting for the Rebound
What's Next: Health & Wellness - Disruption & Adapting for the ReboundWhat's Next: Health & Wellness - Disruption & Adapting for the Rebound
What's Next: Health & Wellness - Disruption & Adapting for the ReboundOgilvy Consulting
 
What's Next: Steering Brands through COVID-19
What's Next: Steering Brands through COVID-19What's Next: Steering Brands through COVID-19
What's Next: Steering Brands through COVID-19Ogilvy Consulting
 
What's Next: The Next Frontier in Automotive Industry
What's Next: The Next Frontier in Automotive Industry What's Next: The Next Frontier in Automotive Industry
What's Next: The Next Frontier in Automotive Industry Ogilvy Consulting
 
What's Next: Social Commerce - from transaction to truly social
What's Next: Social Commerce - from transaction to truly socialWhat's Next: Social Commerce - from transaction to truly social
What's Next: Social Commerce - from transaction to truly socialOgilvy Consulting
 
What's Next: The Role of Brands in the Booming Original Content Business
What's Next: The Role of Brands in the Booming Original Content BusinessWhat's Next: The Role of Brands in the Booming Original Content Business
What's Next: The Role of Brands in the Booming Original Content BusinessOgilvy Consulting
 
What's Next: Trends for 2020
What's Next: Trends for 2020What's Next: Trends for 2020
What's Next: Trends for 2020Ogilvy Consulting
 
What's Next: Social Media Trends 2020
What's Next: Social Media Trends 2020 What's Next: Social Media Trends 2020
What's Next: Social Media Trends 2020 Ogilvy Consulting
 
What's Next: Michael Frohlich talks to us about the woes from a CEO during a ...
What's Next: Michael Frohlich talks to us about the woes from a CEO during a ...What's Next: Michael Frohlich talks to us about the woes from a CEO during a ...
What's Next: Michael Frohlich talks to us about the woes from a CEO during a ...Ogilvy Consulting
 
What's Next: Food Hacktivist
What's Next: Food HacktivistWhat's Next: Food Hacktivist
What's Next: Food HacktivistOgilvy Consulting
 
What's Next: Programmatic Marketing
What's Next: Programmatic MarketingWhat's Next: Programmatic Marketing
What's Next: Programmatic MarketingOgilvy Consulting
 
What's Next: Authenticity - The Struggle is Real
What's Next: Authenticity - The Struggle is RealWhat's Next: Authenticity - The Struggle is Real
What's Next: Authenticity - The Struggle is RealOgilvy Consulting
 

More from Ogilvy Consulting (20)

How to Win in Marketplaces
How to Win in MarketplacesHow to Win in Marketplaces
How to Win in Marketplaces
 
The Return to Growth in Turbulent Times
The Return to Growth in Turbulent TimesThe Return to Growth in Turbulent Times
The Return to Growth in Turbulent Times
 
Using Brand to Drive M&A Value
Using Brand to Drive M&A ValueUsing Brand to Drive M&A Value
Using Brand to Drive M&A Value
 
Influencing our New Reality
Influencing our New RealityInfluencing our New Reality
Influencing our New Reality
 
Nudgestock 2020 – Necessity is the Mother of Reinvention
Nudgestock 2020 – Necessity is the Mother of ReinventionNudgestock 2020 – Necessity is the Mother of Reinvention
Nudgestock 2020 – Necessity is the Mother of Reinvention
 
What's Next: How brands can capture value, mindset and experiences on their o...
What's Next: How brands can capture value, mindset and experiences on their o...What's Next: How brands can capture value, mindset and experiences on their o...
What's Next: How brands can capture value, mindset and experiences on their o...
 
What's Next: Celebrating Eid in a time of isolation
What's Next: Celebrating Eid in a time of isolationWhat's Next: Celebrating Eid in a time of isolation
What's Next: Celebrating Eid in a time of isolation
 
What's Next: Unlocking a powerful corporate culture in turbulent times and be...
What's Next: Unlocking a powerful corporate culture in turbulent times and be...What's Next: Unlocking a powerful corporate culture in turbulent times and be...
What's Next: Unlocking a powerful corporate culture in turbulent times and be...
 
What's Next: Rapidly adjusting your customer experience strategy for the "new...
What's Next: Rapidly adjusting your customer experience strategy for the "new...What's Next: Rapidly adjusting your customer experience strategy for the "new...
What's Next: Rapidly adjusting your customer experience strategy for the "new...
 
What's Next: Health & Wellness - Disruption & Adapting for the Rebound
What's Next: Health & Wellness - Disruption & Adapting for the ReboundWhat's Next: Health & Wellness - Disruption & Adapting for the Rebound
What's Next: Health & Wellness - Disruption & Adapting for the Rebound
 
What's Next: Steering Brands through COVID-19
What's Next: Steering Brands through COVID-19What's Next: Steering Brands through COVID-19
What's Next: Steering Brands through COVID-19
 
What's Next: The Next Frontier in Automotive Industry
What's Next: The Next Frontier in Automotive Industry What's Next: The Next Frontier in Automotive Industry
What's Next: The Next Frontier in Automotive Industry
 
What's Next: Social Commerce - from transaction to truly social
What's Next: Social Commerce - from transaction to truly socialWhat's Next: Social Commerce - from transaction to truly social
What's Next: Social Commerce - from transaction to truly social
 
What's Next: The Role of Brands in the Booming Original Content Business
What's Next: The Role of Brands in the Booming Original Content BusinessWhat's Next: The Role of Brands in the Booming Original Content Business
What's Next: The Role of Brands in the Booming Original Content Business
 
What's Next: Trends for 2020
What's Next: Trends for 2020What's Next: Trends for 2020
What's Next: Trends for 2020
 
What's Next: Social Media Trends 2020
What's Next: Social Media Trends 2020 What's Next: Social Media Trends 2020
What's Next: Social Media Trends 2020
 
What's Next: Michael Frohlich talks to us about the woes from a CEO during a ...
What's Next: Michael Frohlich talks to us about the woes from a CEO during a ...What's Next: Michael Frohlich talks to us about the woes from a CEO during a ...
What's Next: Michael Frohlich talks to us about the woes from a CEO during a ...
 
What's Next: Food Hacktivist
What's Next: Food HacktivistWhat's Next: Food Hacktivist
What's Next: Food Hacktivist
 
What's Next: Programmatic Marketing
What's Next: Programmatic MarketingWhat's Next: Programmatic Marketing
What's Next: Programmatic Marketing
 
What's Next: Authenticity - The Struggle is Real
What's Next: Authenticity - The Struggle is RealWhat's Next: Authenticity - The Struggle is Real
What's Next: Authenticity - The Struggle is Real
 

Recently uploaded

Branding doesn’t mean logo - Easy guide to create a powerful branding for you...
Branding doesn’t mean logo - Easy guide to create a powerful branding for you...Branding doesn’t mean logo - Easy guide to create a powerful branding for you...
Branding doesn’t mean logo - Easy guide to create a powerful branding for you...Ahmad El-Saeed
 
The Most Visionary Women Leaders in HR 2024.pdf
The Most Visionary Women Leaders in HR 2024.pdfThe Most Visionary Women Leaders in HR 2024.pdf
The Most Visionary Women Leaders in HR 2024.pdfwomenworldmagazine
 
New Generative AI technology strategy enables small businesses to level the p...
New Generative AI technology strategy enables small businesses to level the p...New Generative AI technology strategy enables small businesses to level the p...
New Generative AI technology strategy enables small businesses to level the p...Other13
 
The Resurgence of Direct Mail as a Growth Marketing Strategy
The Resurgence of Direct Mail as a Growth Marketing StrategyThe Resurgence of Direct Mail as a Growth Marketing Strategy
The Resurgence of Direct Mail as a Growth Marketing StrategyAggregage
 
SEO In 2024: Top Priorities, Challenges, And Opportunities
SEO In 2024: Top Priorities, Challenges, And OpportunitiesSEO In 2024: Top Priorities, Challenges, And Opportunities
SEO In 2024: Top Priorities, Challenges, And OpportunitiesSearch Engine Journal
 
How to Use Short-Form Videos to Grow Your Followers
How to Use Short-Form Videos to Grow Your FollowersHow to Use Short-Form Videos to Grow Your Followers
How to Use Short-Form Videos to Grow Your FollowersVbout.com
 
Viral Vibes in 2024: How to Elevate Your Business' Social Media Marketing
Viral Vibes in 2024: How to Elevate Your Business' Social Media MarketingViral Vibes in 2024: How to Elevate Your Business' Social Media Marketing
Viral Vibes in 2024: How to Elevate Your Business' Social Media MarketingJomer Gregorio
 
Advertising in Music Genre 2023 - TAM AdEx
Advertising in Music Genre 2023 - TAM AdExAdvertising in Music Genre 2023 - TAM AdEx
Advertising in Music Genre 2023 - TAM AdExSocial Samosa
 
UAE Latest digital marketing insights of 2024
UAE Latest digital marketing insights of 2024UAE Latest digital marketing insights of 2024
UAE Latest digital marketing insights of 2024medraradigitals
 
Marketing and trading on the Internet to obtain significant profits
Marketing and trading on the Internet to obtain significant profitsMarketing and trading on the Internet to obtain significant profits
Marketing and trading on the Internet to obtain significant profitsمعا الى الافضل
 
Mastering Social Media, Mobile Marketing and Digital Strategy
Mastering Social Media, Mobile Marketing and Digital StrategyMastering Social Media, Mobile Marketing and Digital Strategy
Mastering Social Media, Mobile Marketing and Digital StrategyAdriannaBednarz
 
The Most Admired Women Leaders In Mortgage Industry, 2024..pdf
The Most Admired Women Leaders In Mortgage Industry, 2024..pdfThe Most Admired Women Leaders In Mortgage Industry, 2024..pdf
The Most Admired Women Leaders In Mortgage Industry, 2024..pdfwomenworldmagazine
 
2024 Insights: Role of Social Media Marketing in Business Growth
2024 Insights: Role of Social Media Marketing in Business Growth2024 Insights: Role of Social Media Marketing in Business Growth
2024 Insights: Role of Social Media Marketing in Business GrowthJomer Gregorio
 
KSA Latest digital marketing insights of 2024
KSA Latest digital marketing insights of 2024KSA Latest digital marketing insights of 2024
KSA Latest digital marketing insights of 2024medraradigitals
 
5 Benefits of Digital Marketing-Theseo-expertz
5 Benefits of Digital Marketing-Theseo-expertz5 Benefits of Digital Marketing-Theseo-expertz
5 Benefits of Digital Marketing-Theseo-expertzTheseo Expertz
 
I'm not Sarah Connor but Focussing on Human Nature Content that Converts.pdf
I'm not Sarah Connor but Focussing on Human Nature Content that Converts.pdfI'm not Sarah Connor but Focussing on Human Nature Content that Converts.pdf
I'm not Sarah Connor but Focussing on Human Nature Content that Converts.pdfPeter Mesarec
 
Pay Per Click - PPC Foundation
Pay Per Click - PPC FoundationPay Per Click - PPC Foundation
Pay Per Click - PPC FoundationAdriannaBednarz
 
Research - Women's Jeans in Colombia (Feb-24).pdf
Research - Women's Jeans in Colombia (Feb-24).pdfResearch - Women's Jeans in Colombia (Feb-24).pdf
Research - Women's Jeans in Colombia (Feb-24).pdfJuan Renteria
 
DOES SOCIAL ISSUE ALWAYS REQUIRE CREATIVE SOLUTION?
DOES SOCIAL ISSUE ALWAYS REQUIRE CREATIVE SOLUTION?DOES SOCIAL ISSUE ALWAYS REQUIRE CREATIVE SOLUTION?
DOES SOCIAL ISSUE ALWAYS REQUIRE CREATIVE SOLUTION?Andreas Kennardi Julianto
 
Weekly Media Update_19_02_2024. This document comprises news clips from vario...
Weekly Media Update_19_02_2024. This document comprises news clips from vario...Weekly Media Update_19_02_2024. This document comprises news clips from vario...
Weekly Media Update_19_02_2024. This document comprises news clips from vario...BalmerLawrie
 

Recently uploaded (20)

Branding doesn’t mean logo - Easy guide to create a powerful branding for you...
Branding doesn’t mean logo - Easy guide to create a powerful branding for you...Branding doesn’t mean logo - Easy guide to create a powerful branding for you...
Branding doesn’t mean logo - Easy guide to create a powerful branding for you...
 
The Most Visionary Women Leaders in HR 2024.pdf
The Most Visionary Women Leaders in HR 2024.pdfThe Most Visionary Women Leaders in HR 2024.pdf
The Most Visionary Women Leaders in HR 2024.pdf
 
New Generative AI technology strategy enables small businesses to level the p...
New Generative AI technology strategy enables small businesses to level the p...New Generative AI technology strategy enables small businesses to level the p...
New Generative AI technology strategy enables small businesses to level the p...
 
The Resurgence of Direct Mail as a Growth Marketing Strategy
The Resurgence of Direct Mail as a Growth Marketing StrategyThe Resurgence of Direct Mail as a Growth Marketing Strategy
The Resurgence of Direct Mail as a Growth Marketing Strategy
 
SEO In 2024: Top Priorities, Challenges, And Opportunities
SEO In 2024: Top Priorities, Challenges, And OpportunitiesSEO In 2024: Top Priorities, Challenges, And Opportunities
SEO In 2024: Top Priorities, Challenges, And Opportunities
 
How to Use Short-Form Videos to Grow Your Followers
How to Use Short-Form Videos to Grow Your FollowersHow to Use Short-Form Videos to Grow Your Followers
How to Use Short-Form Videos to Grow Your Followers
 
Viral Vibes in 2024: How to Elevate Your Business' Social Media Marketing
Viral Vibes in 2024: How to Elevate Your Business' Social Media MarketingViral Vibes in 2024: How to Elevate Your Business' Social Media Marketing
Viral Vibes in 2024: How to Elevate Your Business' Social Media Marketing
 
Advertising in Music Genre 2023 - TAM AdEx
Advertising in Music Genre 2023 - TAM AdExAdvertising in Music Genre 2023 - TAM AdEx
Advertising in Music Genre 2023 - TAM AdEx
 
UAE Latest digital marketing insights of 2024
UAE Latest digital marketing insights of 2024UAE Latest digital marketing insights of 2024
UAE Latest digital marketing insights of 2024
 
Marketing and trading on the Internet to obtain significant profits
Marketing and trading on the Internet to obtain significant profitsMarketing and trading on the Internet to obtain significant profits
Marketing and trading on the Internet to obtain significant profits
 
Mastering Social Media, Mobile Marketing and Digital Strategy
Mastering Social Media, Mobile Marketing and Digital StrategyMastering Social Media, Mobile Marketing and Digital Strategy
Mastering Social Media, Mobile Marketing and Digital Strategy
 
The Most Admired Women Leaders In Mortgage Industry, 2024..pdf
The Most Admired Women Leaders In Mortgage Industry, 2024..pdfThe Most Admired Women Leaders In Mortgage Industry, 2024..pdf
The Most Admired Women Leaders In Mortgage Industry, 2024..pdf
 
2024 Insights: Role of Social Media Marketing in Business Growth
2024 Insights: Role of Social Media Marketing in Business Growth2024 Insights: Role of Social Media Marketing in Business Growth
2024 Insights: Role of Social Media Marketing in Business Growth
 
KSA Latest digital marketing insights of 2024
KSA Latest digital marketing insights of 2024KSA Latest digital marketing insights of 2024
KSA Latest digital marketing insights of 2024
 
5 Benefits of Digital Marketing-Theseo-expertz
5 Benefits of Digital Marketing-Theseo-expertz5 Benefits of Digital Marketing-Theseo-expertz
5 Benefits of Digital Marketing-Theseo-expertz
 
I'm not Sarah Connor but Focussing on Human Nature Content that Converts.pdf
I'm not Sarah Connor but Focussing on Human Nature Content that Converts.pdfI'm not Sarah Connor but Focussing on Human Nature Content that Converts.pdf
I'm not Sarah Connor but Focussing on Human Nature Content that Converts.pdf
 
Pay Per Click - PPC Foundation
Pay Per Click - PPC FoundationPay Per Click - PPC Foundation
Pay Per Click - PPC Foundation
 
Research - Women's Jeans in Colombia (Feb-24).pdf
Research - Women's Jeans in Colombia (Feb-24).pdfResearch - Women's Jeans in Colombia (Feb-24).pdf
Research - Women's Jeans in Colombia (Feb-24).pdf
 
DOES SOCIAL ISSUE ALWAYS REQUIRE CREATIVE SOLUTION?
DOES SOCIAL ISSUE ALWAYS REQUIRE CREATIVE SOLUTION?DOES SOCIAL ISSUE ALWAYS REQUIRE CREATIVE SOLUTION?
DOES SOCIAL ISSUE ALWAYS REQUIRE CREATIVE SOLUTION?
 
Weekly Media Update_19_02_2024. This document comprises news clips from vario...
Weekly Media Update_19_02_2024. This document comprises news clips from vario...Weekly Media Update_19_02_2024. This document comprises news clips from vario...
Weekly Media Update_19_02_2024. This document comprises news clips from vario...
 

What's Next: Using technology to engage employees and build businesses

  • 1. Powered by What’s Next: Using technology to engage employees and build businesses
  • 2. Emma Nicol Client Partner Head of Employee Engagement Practice Dan Hocking Head of Programme Management and Delivery Welcome Dayoán Daumont Consulting Partner, EMEA Ogilvy Consulting
  • 3. What’s the weather like in your city? Tell us where you are dialing in from
  • 4. Do you want this deck? It will be available for download shortly after the webinar on: slideshare.net/socialogilvy And the recording up on facebook.com/OgilvyConsulting
  • 5. Today’s session will cover • How do we foster the behaviours of collaboration, creativity and sharing to continue to drive productivity in a virtual environment? • What about our teams who are unfamiliar with remote working for extended periods – how do we keep them engaged? • How do we encourage positive behaviours to thrive in spite of technology restrictions? • When there are technology limitations, what pragmatic solutions can we put in place in the moment to support teams? • How do we balance enterprise technology requirements and restrictions with the need for speed?
  • 7. Future business success will be achieved by utilising technological innovations to increase productivity while simultaneously complementing important traits of human nature – creativity, empathy, innovation, and imagination. World Economic Forum – The Fourth Industrial Revolution
  • 8. 22% Of leaders feel prepared to operate in a highly digital environment 53% Of employees believe a company pays attention to people’s needs when introducing new technology 93% Of our communication is non-verbal Communicating and collaborating in a virtual world is going to be challenging
  • 9. 9
  • 10. Normal ways of working are being disrupted Change is happening fast Experiences are being distanced Voices are being dispersed
  • 11. How do we build and maintain a connected and collaborative virtual workforce
  • 13. • Virtual leadership • Building trust • Team cohesion and identity • Inclusion and isolation • Performance management 13 Challenges to long-term virtual working
  • 15. 15 Virtual leadership Leadership has always been about more than the singular and highly visible heroic individual. Leadership must be upheld as much more of a shared and multi-dimensional endeavour.
  • 16. Clarity: • Prioritise development of clear boundaries and guidelines • Consider sharing new metrics of success • Clarify and re-clarify roles Communication: • Provide support to adjust and respond to new psychological pressure • Encourage team members’ responsibility • Recognise own cognitive biases Connection • Avoid being exclusively task-focused • Maintain regular cadence of meetings; embrace video • Build a virtual office Virtual leadership Immediate steps
  • 17. As your team’s digital maturity evolves, leadership will start to take on these characteristics: • ‘Network leadership’ to nurture strong connections, robust flows and shared value with shallower hierarchy • Convening and weaving behaviours • Integrating technology deeply into ways of working • Rethinking learning cultures – beyond ‘doing virtual’ to ‘being virtual’ • Managing of psychological pressure Virtual leadership Future state
  • 18. 18 Building trust It’s critical to use technology not just in a transactional way, but also to help build a strong culture focused on remote staff. With the right technology, employees can be more productive working remotely. In order to maintain a sense of unity within a dispersed and remote workforce, it can’t all be about work.
  • 19. Trust-building behaviour • Dependability and reliability o Construct teams with careful thought based on skill sets, personality traits, and communication styles • Consistency o Sign off for approvals are documented and implemented [especially helpful if attrition becomes an issue] • Reciprocity • Host 15min think tank sessions to solve one employees issue on the understanding favour would be returned when needed in the future • Confidence o Praise and reward individual achievements with a focus on how these contribute to critical group success • Accountability o Share demonstrable progress from members and give under- performing members individual coaching to help them get back on track • Transparency o Share information openly with the team. Work schedules, project progress, and task status should be available to all members anytime Building trust Immediate steps
  • 20. • Authenticity is a default for leaders • Employees are trusted and respected to manage themselves to deliver • Value is placed on outcomes not time spent. Workplace is fundamentally fair • Technology not just for transactional use but to build culture Build on values of: • Independence • Mastery and autonomy • Communication • Balance • Impact Building trust Future state
  • 21. 21 Team cohesion and identity The critical factor in virtual teamwork is people, not the technology used. State-of-the-art technology is no guarantee of high trust or fruitful collaboration. Virtual team members must feel valued for who they are, what they can contribute and the personal bonds they have with one another.
  • 22. • Remind team members of shared purpose • Empathy helps reduce social distance • Provide feedback on everyday behaviour • Build small talk into meetings • Embrace conflict instead of letting it go Other considerations: • Learning from one another • Local language and engagement gap • Personal identity and the mismatch of perceptions Team cohesion and identity Immediate steps + future state
  • 23. 23 Inclusion and isolation As leaders, we are able to shape a universal employee experience and ensure our workplaces are consciously inclusive. When intra-team cohesion is working well, employees feel more engaged with their work. Engagement is critical to maintaining morale and preventing feelings of isolation.
  • 24. • Design inclusive virtual workplaces and meetings (consider technology and participation) • Create spaces to mimic everyday office life • Have frequent, short interactions rather than long, infrequent ones • Ensure consistent information sharing • Prioritise face-to-face communications • Actively mentor and coach Inclusion and isolation Immediate steps
  • 25. • Intentionally design employee experience with remote workers as a priority • Infuse inclusion into working culture and prioritise it across your whole brand • Reassess how unconscious bias manifests in a remote environment Inclusion and isolation Future state
  • 26. 26 Performance management Our teams are successful when people have positive experiences in the workplace. The essence of performance management remains the same whether employees are remote or not.
  • 27. • Adjust performance metrics to reflect remote working circumstances • Benchmark performance objectively across people performing similar roles o Competency-based rather than practice-based • Gather behaviour-based feedback • Ask for self-evaluation • Create a feedback rhythm Performance management Immediate steps
  • 28. • Build and optimise teams aligned with employee strengths • Develop a standardised yet flexible system of goal- setting o Broad terms of evaluation aligned to expected behaviours • Increase observed behavioural assessments • Introduce seamless online HR systems o Single sign on, fully integrated self-service platform • Workforce creation and candidate selection based on suitability for mobile and remote working Performance management Future state
  • 29. 29 Finding the most appropriate technology for your remote teams
  • 30. Select tech that solves real world problems for employees and teams, and consider some key questions about how you operate: • How do your people need to get their jobs done? • What is your working rhythm? • How complicated is it for you to access your infrastructure? • What are you or your teams using already? Does it work? Finding the best type of collaborative technology for your teams
  • 31. 31 Asynchronous comms Synchronous comms What When you send a message without expecting an immediate response When you send a message and the recipient processes the information and responds immediately Example You send an email. I open and respond to the email several hours later Meetings, phone calls, video conferences Benefits • Gives recipient greater control over scheduling • Enables more considered responses • Enables deep work as default • Provides automatic documentation and greater transparency • Drives a more inclusive workplace • Builds rapport • Provides prompt and/or critical feedback • Enables brainstorming of unknowns or evaluation of different ideas and solutions • Brings everyone together quickly • Enables crisis management Pitfalls • Communication is slower • Those constantly responding may wrestle control over the narrative • Relies on technology integration and management • Does not provide the human touch • Leads to constant interruptions • Prioritises being connected over being productive • Can create unnecessary stress • Can lead to lower quality discussions and suboptimal solutions Example providers Types of tech communication Asynchronous and Synchronous comms
  • 32. 32 Category Example Tool In case of emergency All hands meeting, employee ideation, crowdsourcing in real time Regular 1:1, ad hoc meetings to discuss complex issues In context comments on projects Central Hub (intranet), announcements, ideas, feedback, updates, watercooler Assess your requirements Synchronous Asynchronous Immediate need Infrequent need
  • 34. 34 Don’t forget some of your core software
  • 35. 35 So what do we use? Category Tool Emergency comms and immediate response All hands meeting, external meetings and heavyweight video conferencing 1:1, internal meetings, and team/project work discussion Project Management and Project Tracking Central Hub (intranet), announcements, ideas, documents
  • 36. In order to ensure alignment between your remote working strategy and your technology landscape, we recommend that you: • Focus on the problem you are solving, not the tech • Partner with technology team to ensure understanding of business need • Identify and prioritise the most important features to the users per requirement • Avoid jumping on the latest tool – is there ‘consumer’ tech to implement in interim e.g. WhatsApp • Work with IT security to assess suitability • Ensure interoperability and compatibility with other software set (if possible) • Be flexible Introducing pragmatic solutions
  • 37. When you introduce new technology, you are really asking employees to change their behaviour
  • 39. Putting it into practice
  • 40. Remember the ‘Brilliant Basics’ • Build and maintain a connected and collaborative team o Create clarity, communication and connection o Clarify goals and roles, not just tasks and processes o Focus on trust building behaviour o Remind teams of shared purpose o Build empathy and foster shared understanding - supported by deliberate moments to connect o Infuse inclusion into working culture and prioritise it across your whole brand o Design inclusive virtual workplaces and interactions • Ensure alignment between your remote working strategy and technology requirements • Leverage technology according to the problem you are solving • Encourage staff to adopt a mentality that welcomes the notion of perpetual change • Introduce new technology via a participative approach that engages everyone affected
  • 41. This is your chance to turn disruption into opportunity • Observe how your team’s behaviours are changing as a result of technology • Assess the changing relationship your employees have with technology and with each other • Assess and implement appropriate ‘immediate steps’ initiatives for your organisation • Define your future state • Identify gaps between current behaviours and your desired future state • Implement (model) future initiatives
  • 42. Questions? This presentation will be available for download on: slideshare.net/socialogilvy And the recording up on facebook.com/OgilvyConsulting