The implementation of a social
intranet
Steve Perry
Knowledge and Information Management Adviser
22 June 2010
Challenges


 Needed to move away from the static intranet to a more collaborative,
 participative and dynamic environmen...
Example – Private Equity Group




           Stephen Perry Knowledge Advisory Services – steveperryemail@gmail.com - +44 ...
Example uses

  Creating a document

     Groups quickly create Wiki spaces for pitches, thought leadership or know-
    ...
Lessons learnt

    What would we have done differently?
         Built a coalition
         Initiated more two-way commu...
Overall result

 Increased intranet use and participation


 Cost-effective capture, maintenance and delivery of firm an...
Upcoming SlideShare
Loading in …5
×

Stephen Perry at Social Media Influence Conference

1,487 views

Published on

The implementation of a social intranet

Published in: Technology, Business
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,487
On SlideShare
0
From Embeds
0
Number of Embeds
21
Actions
Shares
0
Downloads
31
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

Stephen Perry at Social Media Influence Conference

  1. 1. The implementation of a social intranet Steve Perry Knowledge and Information Management Adviser 22 June 2010
  2. 2. Challenges  Needed to move away from the static intranet to a more collaborative, participative and dynamic environment  Content was out-of-date, difficult to find and complex to maintain  High resource/time costs due to repetitive, labour intensive processes with long review cycles and limited number of editors  Low user satisfaction and usage Stephen Perry Knowledge Advisory Services – steveperryemail@gmail.com - +44 (0) 7710 559 649 2
  3. 3. Example – Private Equity Group Stephen Perry Knowledge Advisory Services – steveperryemail@gmail.com - +44 (0) 7710 559 649 3
  4. 4. Example uses  Creating a document   Groups quickly create Wiki spaces for pitches, thought leadership or know- how   Globally dispersed teams are directed to the Wiki to make their contributions   Central team then collates the information and builds the document from all the material in one space  US Partners discussion forum   Wiki space allows the US Partners to discuss, debate and agree the key issues facing the business Stephen Perry Knowledge Advisory Services – steveperryemail@gmail.com - +44 (0) 7710 559 649 4
  5. 5. Lessons learnt   What would we have done differently?   Built a coalition   Initiated more two-way communication between users and the central team   Identified more business processes which would benefit from the Wiki   Agreed earlier how to measure and monitor usage   Planned the content migration in more detail   What worked well?   Tight/loose approach   Clear business need and part of the firm’s strategy   Did not over-promise   Focus on usability and user centric design   Communication of good practice Stephen Perry Knowledge Advisory Services – steveperryemail@gmail.com - +44 (0) 7710 559 649 5
  6. 6. Overall result  Increased intranet use and participation  Cost-effective capture, maintenance and delivery of firm and client-related information  Better informed staff with access to timely and relevant legal intelligence  Improved collaboration and knowledge sharing between globally dispersed teams  Huge demand for new content areas  Users have now adopted the intranet as their own Stephen Perry Knowledge Advisory Services – steveperryemail@gmail.com - +44 (0) 7710 559 649 6

×