Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Social And Business Graces Jc 061008[2]


Published on

Etiquette of Introductions/Communication skills

  • Be the first to comment

Social And Business Graces Jc 061008[2]

  1. 1. Business Etiquette Seminar Series: <ul><li>Etiquette for First Time Introductions </li></ul><ul><li>By Social and Business, Inc. </li></ul><ul><li> </li></ul><ul><li>310-210-6103 </li></ul><ul><li>[email_address] </li></ul>
  2. 2. Presented By Constance Hoffman
  3. 3. Agenda <ul><li>Seminar Introductions </li></ul><ul><li>Introductions </li></ul><ul><ul><li>Listening & Communication Skills </li></ul></ul><ul><ul><li>Email </li></ul></ul><ul><ul><li>Telephone </li></ul></ul><ul><ul><ul><li>Conference calls </li></ul></ul></ul><ul><li>Next Steps </li></ul><ul><li>Q&A </li></ul>
  4. 4. Social and Business Graces <ul><li>Business Etiquette </li></ul><ul><ul><ul><ul><li>In-person </li></ul></ul></ul></ul><ul><ul><li>Through other communication channels </li></ul></ul>
  5. 5. Social and Business Graces <ul><li>In Person </li></ul><ul><ul><li>Introductions </li></ul></ul><ul><ul><ul><li>Proper greetings </li></ul></ul></ul><ul><ul><ul><li>Handshakes </li></ul></ul></ul><ul><ul><ul><li>Rising from your seat </li></ul></ul></ul><ul><ul><li>Remembering/forgetting names; </li></ul></ul><ul><ul><li>mis-introductions </li></ul></ul>
  6. 6. Social and Business Graces <ul><ul><li>LISTENING & COMMUNICATION SKILLS </li></ul></ul><ul><ul><ul><li>Body language/Mannerisms </li></ul></ul></ul><ul><ul><ul><li>Being a quite listener </li></ul></ul></ul><ul><ul><ul><li>Making small talk </li></ul></ul></ul><ul><ul><ul><li>Handling difficult conversations </li></ul></ul></ul><ul><ul><ul><li>Topics to avoid </li></ul></ul></ul>
  7. 7. Social and Business Graces <ul><li>Through other communication channels </li></ul><ul><ul><li>EMAIL </li></ul></ul><ul><ul><ul><li>Rules to type-by </li></ul></ul></ul><ul><ul><ul><li>When to use email and when to avoid </li></ul></ul></ul>
  8. 8. Social and Business Graces <ul><li>33 Most Important Email Etiquette Tips </li></ul><ul><li>Be concise and to the point </li></ul><ul><li>Answer all questions, and pre-empt further questions </li></ul><ul><li>Use proper spelling, grammar, paragraphs, and punctuation </li></ul><ul><li>Make it personal </li></ul><ul><li>Answer swiftly and always </li></ul><ul><li>Do not attach unnecessary files </li></ul><ul><li>Use proper structure and layout </li></ul><ul><li>Do not write in CAPITALS </li></ul><ul><li>Don’t leave out the message thread </li></ul>
  9. 9. Social and Business Graces <ul><li>Cont. </li></ul><ul><ul><ul><li>Add disclaimers to your emails </li></ul></ul></ul><ul><ul><ul><li>Read the email and re-read before you press send </li></ul></ul></ul><ul><ul><ul><li>Do not overuse Reply To All </li></ul></ul></ul><ul><ul><ul><li>Mailings – use the bcc: field or do a mail merge </li></ul></ul></ul><ul><ul><ul><li>Take care with abbreviations, acromens, and emoticons </li></ul></ul></ul><ul><ul><ul><li>Be careful with formatting; clean up forwards </li></ul></ul></ul><ul><ul><ul><li>Take care with rich text and HTML messages </li></ul></ul></ul><ul><ul><ul><li>Do not request delivery and read receipts </li></ul></ul></ul><ul><ul><ul><li>Do not ask to recall a message </li></ul></ul></ul>
  10. 10. Social and Business Graces <ul><li>Cont. </li></ul><ul><ul><ul><li>Do not copy a message or attachment without permission </li></ul></ul></ul><ul><ul><ul><li>Do not use email to discuss confidential, personal nor personnel issues </li></ul></ul></ul><ul><ul><ul><li>Use a meaningful subject line </li></ul></ul></ul><ul><ul><ul><li>Avoid using URGENT and IMPORTANT </li></ul></ul></ul><ul><ul><ul><li>Avoid long sentences </li></ul></ul></ul><ul><ul><ul><li>Don’t send or forward emails containing libelous, defamatory, offensive, racist nor obscene remarks </li></ul></ul></ul>
  11. 11. Social and Business Graces <ul><li>Cont. </li></ul><ul><ul><ul><li>Don’t forward hoaxes and chain letters </li></ul></ul></ul><ul><ul><ul><li>Keep you language gender natural </li></ul></ul></ul><ul><ul><ul><li>Don’t reply to spam </li></ul></ul></ul><ul><ul><ul><li>Use cc; field sparingly </li></ul></ul></ul><ul><ul><ul><li>Always use a signature line </li></ul></ul></ul><ul><ul><ul><li>Frequently update your virus scan </li></ul></ul></ul><ul><ul><ul><li>Set up address books </li></ul></ul></ul><ul><ul><ul><li>Use auto reply </li></ul></ul></ul><ul><ul><ul><li>Do not send thank you emails unless no alternative </li></ul></ul></ul>
  12. 12. Social and Business Graces <ul><li>TELEPHONE </li></ul><ul><ul><ul><li>Office </li></ul></ul></ul><ul><ul><ul><ul><li>Conference calls tips </li></ul></ul></ul></ul><ul><ul><ul><li>Cell phone </li></ul></ul></ul><ul><ul><ul><ul><li>How, when, and where </li></ul></ul></ul></ul>
  13. 13. Social and Business Graces <ul><li>Thank you </li></ul><ul><li>310-210-6103 </li></ul><ul><li> </li></ul>
  14. 14. Social and Business Graces <ul><li>Social Skills </li></ul><ul><ul><li>Please and Thank You </li></ul></ul><ul><ul><li>Giving and Accepting Compliments </li></ul></ul><ul><ul><li>Importance of Being on Time </li></ul></ul><ul><ul><li>Keeping Appointments/Commitments </li></ul></ul><ul><ul><li>RSVP’s </li></ul></ul><ul><ul><li>Apologizing </li></ul></ul>
  15. 15. Things to Keep in Mind <ul><li>As always, be in tune with the culture, guidelines and common practices of the client and the client site </li></ul><ul><li>Etiquette is always meant as a solid foundation that can be applied in different settings as judged appropriate </li></ul>
  16. 16. Next Steps <ul><li>Next seminar in the series is Preparation for a Business Meeting Etiquette </li></ul><ul><li>Have any ideas or topics for future seminars? Send them to Josie Chiu </li></ul>